My first visit was this morning at 8:30 am and after requesting a different assistant JADE was phenomenal. She listened; addressing my concerns, was patient, and had excellent communication. After she took my X-rays, she continued to explain what would happen next. Dr. MIN!!! This young man is SO PROFESSIONAL, knowledgeable, attentive and caring. WHAT else could a new patient ask for. I am very picky about who is in my personal space and I was not disappointed. I have NOT been to the dentist since 2021. I've had more important health issues going on so I neglected my teeth. Mind you they're still in good shape but I will need a root canal and bridges. The ONLY THING I can't get over is trying to get through on the phone but I can adjust. PLEASE GIVE DR. MIN a chance to help your valuable SMILE. Tell them I sent you. read more

The fact that their "receptionist" is a F-ing AI robot should have been enough of a warning. They are very sketchy - like used care salespeople. They tried to trick me into signing that I want services that they KNOW my insurance doesn't cover. I even told them that I am now unemployed but they still attempted to throw me under the bus. SUPER SHADY. read more

Care quality. Four teeth removed. There was no call to check on me. Is this a welfare clinic or reptible business.

Unsurprisingly a year later I went to the dentist in NYC and got full 3D modeling X-rays, cleaning and low and behold the supposed two cavities I had under fillings that these liars at Smile Team said needed to be redone was not the case. I have ZERO issues with my teeth. They flat out were going to drill in my mouth and do unnecessary work which they most likely would have F'd up and caused me more problems in order to bill Medicaid. They have a whole Medicaid billing scam going over there and need to be reported for unethical business practices and fraud. Do not go here. read more

Smile Team - Cosmetic Dentists Near Me - Philadelphia, Pennsylvania

i went for a yearly checkup and the staff was so nice and chill. the workers seemed to get along and i did have to wait a little bit, but once i was in it was very fast and friendly. the doctor that treated me was so sweet and helpful, i will come here again! getting here was a little confusing, have to use specific elevators to get on the floor, but front desk is helpful. read more

Smile Team - Cosmetic Dentists Near Me - Philadelphia, Pennsylvania

Very bad experience. The doctor came in late and was busy on her phone. Showed no empathy, absolute nightmare. Do not recommend it.

I left an honest Google review on my both experiences with Smile Team. I initially received a letter stating their "sincere apology" and appreciation for my feedback. The next day I received a formal letter dismissing me as a patient from their practice, followed by a PDF of my final bill. read more

Doctor Ruhi and Donyetta were Amazing they took great Care of me and help me with my smile

What is it with dentists and their shady billing practices? Smile Team is another one. I went in for a routine check-up. I was told that they needed to fill a hairline crack on one tooth. I ask how much it will be and I'm told it was 100% covered by my insurance. I sign some form on a tablet and the dentist fills the tooth. No big deal. 2 days later that filling cracks off and I go back for them to repair it. While I'm sitting there getting the tooth fixed, by a different dentist, she says that she sees a crack on the tooth behind it and says she can fix it right now. Out comes the tablet and I sign. Come to find out, the tooth one back can only be repaired using a different method, according to my insurance, not the way the dentist fixed it. So I'm charged for that fix! Why didn't the dentist tell me this? I would have asked for the insurance covered method of fixing the tooth. I call and complain and they said "you signed for authorization." Shady, shady, shady. Stay away. PS - the office is overcrowded and disgusting as well. read more

Dear Dr. D, yet again another appointment when I wait 1 hour to be seen when I already arrived 15 minutes early which is suggested by your team. A patient came in a half hour late and was seen before me. Unacceptable. At this point, I'm looking for a new dentist. This happens all the time here especially when Dr. D isn't in the office. read more

I've been going to Smile Team for many years. Ever since covid, the quality has steadily gone down. I've been to the office ~7 times this year because I had a root canal and crown to get done, and every single time, I have waited in the waiting room for 1-2 hours. What's the point of scheduling an appointment if I have to wait that long? Also, they messed up my crown multiple times and had to have it remade, sending me between multiple offices that were extremely inconvenient for me to get to. Before covid, I saw Bansi Doescher many times and the wait times were not as bad. She is a great dentist! But she's spread too thin, they overbook like crazy, and they rely too heavily on assistants that don't have enough expertise to do all the work. read more

Very nice people, but the dentist is not very skilled. I went for a cleaning and to get an existing filling repaired. She over did it with the anesthesia, hit multiple blood vessels. My cheek swelled up like a golf ball for the entire week of Christmas and New Years and I had a bruise on my face for 2 weeks. read more

Smile Team - Giant bruise from visit - Cosmetic Dentists Near Me - Philadelphia, Pennsylvania

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I have to look elsewhere for my dental needs. I was scheduled for a deep cleaning one month after my initial visit. I had to cancel that appointment and wound up coming back three months later. I was pulled aside sometime after checking in to be told that my insurance had not yet authorized the deep cleaning procedure but they could work on my crown instead which I already knew as well as they did that that procedure had already been denied and I would have to pay 800.00 out of pocket. I felt completely deceived, highly annoyed and let them know that. You're still waiting for authorization four months later that you still schedule me for but try to dupe me into doing one you already know I have to pay out of pocket for, yeah, I'm not stupid. And I have better insurance now that will pay for my crown but not to them. I'll also add that the waiting room furniture is dated and uncomfortable and the music is way too loud. With Covid still a major issue I had to lean in uncomfortably close for my side convo with the receptionist. read more

The wait is awful. Every time I go to my appointment promptly I wait 50 minutes to an hour before being seen. It seems like they double book their slots. I have no choice but to go here because this is the closest place that takes my insurance. If you can go elsewhere, I would recommend. read more

Don't wish to pile on but.. still cannot believe the bad experiences I had in the year I was going to Smile Team. I thought perhaps it was due to the pandemic but I've got to say it was very very bad. Like should I sue for malpractice bad. I went several times a year as I have a fair amount of implants in my mouth. Like most people, I trust someone who has a dental degree to look after my best interest. Not so much. Insult to injury, I developed an infection in my lower front gum under the teeth after a cleaning. A year later I can tell you I had to have two procedures to deal with what was not addressed in my cleanings, exams and consultations. A year of drastic pain and out-of-pocket expense. My new dentist, (see my other reviews) is by no means inexpensive, but they are thorough. I'd rather pay up front for excellent work than pay later in misery. Bottom line: if you have perfect teeth and gums this place might be your place (though the staff is ridiculously rude and the dentist is interrupted every few minutes by some petty thing needing attention in the office). If you need real dental work, find a great dentist who specializes in whatever you need. Don't look for it here. read more

Begging Everyone to not go here. If I could post 0 stars I would. I've never left a review in my life. When I tell you I ran out of this place I mean it. Long wait times. Crazy Clients. Subpar staff. I mentioned to them how disappointed I was and they laughably agreed to fix something's. AKA acknowledging it was THAT BAD. The second I was done with my appointment I called my old dentist crying (had to leave due to insurance changing) asking if he could see me real quick and asses the damage. The fillings weren't polished, I had ledges, AND ! A hole!! They left a f****** hole in my tooth. In short his response was wtf did they do to you. Luckily this guy is a saint and agreed to fix everything. read more

I used to love this place but the front staff is so chaotic now and the wait time is absurd. I have waited over an hour each time I go in for a cleaning. It's a shame because I used to really enjoy going here and Dr Bansi is absolutely fantastic. But it's just not worth it for me to wait an hour plus for a 15 minute cleaning. And some of the staff is rude and doesn't introduce themselves, doesn't check in to see how you're doing or explain next steps or what's going on while they're conducting your cleaning. read more

Truely a terrible experience. I came here for about a year after reading positive reviews, and each visit was a disappointment. The front office staff was unorganized, so scheduling appointments was difficult. When I arrived on time, the team was always running 30+ minutes late. The team was very unprofessional, always gossiping about personal issues and often taking breaks from the dental work (but awkwardly leaving their hands and instruments in my mouth) while laughing and joking with one another about personal stories. It was really uncomfortable and painful. The staff is mostly women and they made a lot of sexist jokes about men the whole time, too. Really unprofessional. I had to get a cavity filled (which was very expensive) and they told me I had a few more that needed filled immediately. When I showed up for the next appointment they had me wait for an entire hour. I left and never came back. Dr. Doescher was quick to apologize for the delay and said these delays never happen, but in my experience it was every time. Worst of all, the filling that they gave me fell out one year later. Coming to this place really was an awful experience. I recommend staying away. read more

I went to this place for two years. Nearly every cleaning they told me they had found cavities that needed to be drilled. I'm not the world's best flosser, but I take reasonably good care of my teeth and had never had so many cavities in my life! I told myself if they found cavities the third visit in a row that I would get a second opinion from another dentist. Low and behold they "found" two more cavities. After that I booked an appointment with another dentist, who (surprise, surprise) found zero cavities after a thorough review of both my X-rays and an comprehensive exam. This place is a scam. The people that work their are dishonest and unprofessional. Absolutely avoid this place at all costs. read more

You can tell the reviews are fake if they mention a name. No one ever introduced themselves to my gf. She had no idea who anyone was. Went there for 6 months and her dentures are not usable. They told her a child could have made better dentures. Had to start over somewhere else and pay out of pocket. Every appointment took at least two hours. At her new place they have kept her 5 minutes each and she's nearly done in two weeks. Do not go there. Rude, cheap and they don't even put a bib on you. She came home every time with dental products all over her. Said they yelled at her when she wanted to take off her coat before having teeth pulled. Lol. It's crazy there. Just a scam for money. read more

DO NOT GO TO THIS PLACE, THEY'RE INCOMPETENT! I went to ST because this would be my first visit to a dentist since COVID. Initially, it was an okay experience. The tech that took my X-rays was thorough. The dental asst came back & said that I had no cavities! I thought that was strange. I told them I get cavities in between my teeth and were they sure I didn't have any cavities??? They said yes! They gave me a basic cleaning. I wasn't working at the time, which gave me time to deal with any possible dental issues. Months later.... I get pains on my right hand side. I got an appt to come in, they wanted to clean but I told them about my issue. Once I explained my issue the dental asst took another set of X-rays, but why if they had my X-rays from months earlier. They wanted to pull my wisdom tooth that night (with the tooth and gums infected) and told me I'd be able to go to work the next day. I declined. When the dentist looked at the X-ray she said something "strange is going on with the left side and I think you need a root canal." I just looked at her like "you think?" Slowly but for sure my 2nd molar on my left hand side back to the wisdom HAVE BROKEN OFF. As I writing this, I am in pain. They keep giving me meds but that's it! AGAIN...... DO NOT GO TO THIS PLACE, THEY'RE INCOMPETENT! read more

A very strange experience. No one introduced themselves to me so I had no idea who was who, multiple people looked into my mouth but then gave no explanation of whether it was good or bad?? Then one of them told me I had a cavity and asked me "do you want to drill today or do you want to drill next time?" Without any other explanation ... Um aren't you the doctor? Thank God I said no and declined. I wanted to get out of there. I do not recommend this place. I went to a different dentist after this, and THAT office gave me an extensive exam by measuring the cavity and carefully explaining that they did not recommend drilling, since it was so minor. Good thing I got a second opinion. read more

I went in for a regular cleaning and exam and was excited as I'd heard great reviews. The entire cleaning/polishing process literally lasted less than 2 minutes. I have never had a cleaning less than 10 minutes, typically closer to 20 minutes. When I called in later to ask if this experience was standard, I was told it was a short visit because I had no specific concerns. The staff was very friendly and the office nice, but I could not be more disappointed with the dental care. Now I have to wait another six months for a proper cleaning. I will not be returning. read more

dr soula was wonderful and had a great experience Would highly recommend the smile team read more

Easiest extraction I've ever had!!!! Love this office Very happy and recommend everyone read more

I went in for a cleaning based on a recommendation of a family member, but I ended up being very disappointed. Like others have said, no one introduced themselves or guided me through anything, so I was very confused the whole time. The cleaning was not thorough at all, and then the dentist let the student (who was still in school) polish my teeth and do my x-rays with no supervision. She struggled the whole time. He came back at the end to tell me everything looked great, but I stopped him to ask if he noticed a crack I had in an old filling. He said it was nothing to worry about after I questioned if this could cause problems in the future. He ended up saying the crack is only cosmetic even though I suspect otherwise based on sensitivity. He then agreed I could schedule an appointment to get the filling fixed. After coming here to read reviews, I'm deciding to go elsewhere! The only positive thing I have to sau is that they accept my medicaid plan so at least I didn't have to pay for anything. read more

Sadly, I can no longer recommend Smile Team. When I first joined a couple years ago, I had a great impression of their team and positive experiences with checkups. In the past year, things have really gone downhill. I had a bad experience with one of the new dentists that left me with a botched filling, which I had to get redone soon afterward. I have permanent tooth sensitivity from that, too. When I recently went in for a regular cleaning and checkup, the assistant (Assistant or hygienist? Unsure of her title) clearly gave no fs about the job. When it came time to polish my teeth, and the dentist had walked out, the assistant stood a foot away from me and clumsily banged the brush around my mouth a few times. She missed half of my teeth, and some of the paste ended up around my mouth instead. Let me tell you, it was truly bizarre and very uncomfortable (physically and emotionally, let's be real). I felt like I was being pranked. She might as well have handed me the brush, and I could've done a better job. I couldn't wait for it to be over, so I could get out of there. I was already considering switching dentists after my bad experience with the filling. This half-assed cleaning experience was the final push. It's a pity. The front desk staff are usually nice. I've liked some of the dentists. But my experience has been so inconsistent, it's not worth staying. read more

Over rated & un professionally I came with a problem & they neglected to make aware of how to solve issue until handling other things to get their money because there was nothing they nothing they could do about the issue I was having and had they told me they knew I would of went somewhere else. Wasted my time & money while am I still in pain. read more

I had to take a trip to the emergency room after coming here because the lidocaine injection I was given was given by someone who clearly didn't know what they were doing. The women working there (pretty sure not even a dentist- I wouldn't know though because no one introduced themselves just stuck me with a needle) numbed me when I specifically told her that I didn't want to be overly numbed. Doctors informed me that she must've injected into a vein that lead straight to my blood steam. My tongue swelled so much that my airways were blocked and I couldn't breathe. I was so dizzy when I stood up and none of the workers there took me seriously or provided assistance- and they all made me feel dramatic when I was in fact not ok.... Don't go here I would give 0 stars if I could read more

2 stars for the friendly staff and good dentists, however scheduling is the worse I've ever experienced. I must have been here 6-7 times and my average waiting period is 45 min, nomatter the time of day. I figured booking early morning would be better - nope. We were 3 patients waiting outside a closed door at 7:30am this morning (time of our appointment). Front desk showed up around 7:40 and dentist at 7:55. Wasn't seated before 8:05 (and by that time the waiting room was full). Had half of my procedures done and then I was told to go out in the waiting room, no explanations - turns out they just wanted to fit in other clients. I waited so long that they had to numb me again when I returned to the chair at 9:45. I've never heard of a patient leave a chair during a dental procedure! Total was 3 hours for 3 fillings (mostly because of waiting around). I had initially called several weeks ago to book an appointment for two days ago and explained exactly what procedures I needed so they can schedule the time accordingly. I wanted Dr Doescher as she knows my history and was put on hold for 20 min so they could confirm that she would be there that day. Of course, when I get to my appointment she is not there so I needed to reschedule for today - this is disrespectful of the patients' needs as I came specifically to the city for this appointment. Again the staff is so nice but they really have to work on spacing out clients and not overbooking ++ all the time. This experience this weekend was unacceptable, but even more so during COVID. There were so many people waiting in the tiny waiting room, no social distancing possible. I did not feel comfortable and would have left but was smack in the middle of a dental procedure. read more

I am usually not someone who dreads going to the dentist, but after this experience I would never want to go back. First, the dental x-ray process was excruciating. They placed a large and uncomfortable sensor in my mouth that was awkward to bite down on and then would place very firm and painful pressure on either the roof or the floor of my mouth. The plastic cover and the sensor were sometimes placed so far in the back of my mouth that I would almost gag. Then, even though there was a person there specifically to suction water out of my mouth during the scaling procedure, water was still pouring out of the side of my mouth, down my neck and down the back of my shirt. They had my wear plastic goggles (I have never needed these during a dental cleaning) during the scaling and I can see why with all the water splashing around. They also did not polish my teeth afterwards which has never happened to me. Finally, I am really not sure whether I saw a true dentist during my appointment. No one introduced themselves as a doctor to me and, unless the person who was also scaling my teeth was the dentist (this is usually a dental hygienist) , I did not have a true dental evaluation. This is also just a minor thing, but the office in Center City is just not very nice looking. I prefer a very clean and tidy office but this space had very old and dirty vinyl floors and walls and cabinets that need a fresh coat of paint. Overall it just did not feel very clean for a dentist office. I will of course not be going back and think it is important that people know my experience because I chose to go here based on the excellent reviews. I would give this experience zero stars if I could! read more

DON'T COME HERE I have not one positive experience for the 3 times I've been here, and today was my last straw with this place. Once is a mistake, twice is a coincidence, three times is a pattern. Today, I went in for a rebonding of my tooth. The Smile Team has always been an unorganized mess every time I've been there but I didn't know it could be this bad. During my extremely long wait to get started (the usual for them), I heard many things that made me feel EXTREMELY UNCOMFORTABLE and UNSAFE. All of which they tried to keep on the downlow, Including the assistant that kept telling one of the dentists that she "didn't know what she was doing" while trying to get me started AND more importantly that they were going EXTRACT my teeth!! After turning around and looking at "my X-rays and file" on the computer, what do you know? They WERE NOT my X-Rays or file, they were another patients that wasn't even scheduled for that day!! I increasingly became concerned about what exactly was going on and if they were even aware about what I was here for. They silently tried to fix their mistake, but it's not really a secret if you can hear everything they are saying while whispering. I tried talking to one of the assistants about what exactly was going on and she ignored me the first few times i asked, and then basically glossed over it like it was no big deal by telling me "not to worry about it". They were going to ruin the inside of my mouth for no reason, I HAVE EVERY RIGHT TO KNOW WHAT'S GOING ON WITH MY CARE. At this point I already feel completely unsafe, when the dentist comes over to take a look at my bonding (Still not even an apology or any proper explanation). Now... at my last appointment I expressed my concerns with the dentist and they said that the rebonding would be the best option for my tooth and made the my appointment for my bonding for today. But NOW the dentist comes over and tells me that there is "no point" in getting my tooth rebonded?? huh?? then what am I here for ?? Why would you even tell me to get one in the first place?? First you were going to rip my teeth out, now i am here for no reason??? WHAT A JOKE!!!! When i pointed out to her that they said something completely different at my last appointment, she all of the sudden changed her tune and then wanted me to get my bonding done..... They tried to get me to sign some kind of contract for them to finally do my bonding. After my hellhole of an hour of waiting and constant worrying. I decided to get up leave. I will never set foot in that place again, they don't care about you or treat you like a human being. I am really not shocked at the other 1 star reviews, They just want your money. MY OTHER TWO TIMES VISITING THEM without going into to many details included...... -Them forgetting that I had an appointment. -Me waiting 2 hours for my teeth to be clean (both times) -Them putting me in a random room for an hour because they forgot i was there, and tried to make me watch netflix for an hour with some random assistant standing there staring at me. -An assistant telling me to sit down in a chair and the SAME assistant came back 30 mins later to yell at me because i wasn't supposed to be in the chair he put me in...... end of story, just find a better place to go. read more

My son was a patient at this dentists office for about a year. He's been a consistent patient, getting cleanings, X-rays, following any and all dental advice by the dentist from the beginning til the end of our time with her. My son had a really deep cavity, as I am not a dental professional I thought he had broken the tooth. We took him in to be seen in an emergency and she informed us that he had a deep cavity and she wanted him to get a cap however she referred us to another dentist because she did not want to perform the dental work. I took the referral for his one tooth and went to a pediatric dental practice. When I got there they informed me that they preferred to remove the entire tooth because it was too deep and it was infected. I called smile team and asked her if she could just pull the tooth because my son felt most comfortable with her (I honestly didn't understand why she referred him elsewhere in the first place) she said she would pull it but I became hesitant after ruminating over why she sent us elsewhere. At that time I called a few practices to get yet another professional opinion. I ended up at cavity busters because they had availability for the very next day. I went to cavity busters and they did see the tooth that was infected and suggested that the tooth be pulled but they wanted to do another X-ray to see if there was anything else that needed to be worked on. At that time they told me my son had about 6 cavities, extra teeth in the back of his jaw that would need to be extracted as well as a tooth that should be coming in as a permanent tooth but didn't exist. In my mind I was livid, after an entire year of seeing this dentist it made no sense to me how none of these things were discussed, no treatment plan nothing. As far as we knew he had one cavity and was in good oral health. It bothers me to know that had I not taken my son to cavity busters I have no idea where that infection would have lead or what pain or damage those additional teeth would cause. I trusted her to care for my sons oral health and I completely regret it. To add insult to injury I get a phone call today reminding me of an appointment, I let the receptionist know I actually would not be returning and I was really disappointed with how irresponsible the dentist was with my sons oral/dental health. I received a voicemail about 15 minutes later in terrible Spanish asking that I call the office back because the receptionist was told I didn't speak any English and she wanted to get an idea of what went wrong with my experience. Had anyone looked at our chart they would have known that English is the first language in my household and it felt a bit discriminatory to assume that I don't speak English because of my last name. As a professional it seems the first line of business would be to know your audience and what language they speak before making any assumptions. Needless to say I've moved on from her and I wouldn't trust her with my families oral health. read more

I will NEVER go back to this dentist!!! Under any circumstances!!! Unfortunately due to a change with insurance, I had to settle for a dentist office who would accept my current insurance. My first visit I knew this office was horrendous and not professional when I seen them overbooked during a pandemic. I had a cleaning done and just like many other reviews stated they did not clean my teeth the way it should. The cleaning was less than 2 mins and pointless. I had to go to another dentist for an actual cleaning where they also gave me consultation and helped me. I went back for an extraction which was done and then a temporary crown for an root canal that was previously done by another dentist. As they were putting in the temporary crown, the doctor was having a conversation with someone else, not realizing she was poking me with the tool. I left with debris on the extraction site of the wisdom tooth that was pulled the day before. My last final straw with this dentist was when I went for a 6 month cleaning and again the cleaning was not a proper cleaning, then the doctor tells me I have 3 more cavities and needed a root canal. He began drilling holes in my mouth and then I hear him say to the assistant, "I drilled too big" he then left and had her fill the holes, i felt uneasy as something wasn't right. I started to get up and leave, she said I couldn't because I had holes in mouth. After she finished the doctor came over and looked. After Ieaving I was in pain. I've never left a dentist office with pain just from cavity fillings before . I got home and seen my mouth bleeding and a slit space in between my gums. I went to another dentist and had X-rays done to see why I was having pain and to get consultation about the injury to my gums. The X-rays showed that the fillings were put in wrong and also the bonding material leaked into my gum line causing inflammation and infection. Now I have to pay more money to have everything fixed. The person who initially did the fillings at Smile Team had no business even doing the fillings because she was just the assistant, which I believe now she had no experience. I should have followed my gut instincts and left that day ,but I'm sort of glad I did because I was suppose to return for root canal work, but there's no way in hell I would ever go back for any work done at that place!! read more

My mom has medicaid and so I was looking for a dentist that takes medicaid. I was initially attracted to this practice because of the high reviews. We initially went to their Northeast location. My parents had their xrays done and then cleaning that lasted maybe 15 mins max for each of them. I thought it was odd because I know a good cleaning takes much longer than that. Dr. Patel did the cleaning and just said that my mom needed some fillings done. I knew that my mom had underlying periodontal disease and was surprised that Dr. Patel didn't say anything about it. Next appointment, we went to the center city location to get the fillings done. Dr. Doerscher was there but it was another dentist who I can only assume is Dr. Iyer that did my mom's filling. She was dismissive and arrogant and didn't answer any questions. I didn't understand which fillings were done and if there was anything else wrong with my mom's teeth. Meanwhile, the whole atmosphere of the clinic is just completely off. it was disorganized and chaotic. Dr. Doerscher was running around everywhere doing everything. Everyone is chatting and talking about everyone else and the lack of professionalism was appalling. By our third appointment (fillings were divided into 2 appointments), I finally approached Dr. Doerscher to talk about my concerns about needing to understand what is going on with my mom's teeth. She was very nice in addressing my questions and looked at my mom's teeth and realized that she needed to redo some of the fillings that had been done! It was only when I brought up my mom's underlying periodontal disease that she gave us a referral to the specialist. I went to Penn Dental to get a second opinion. My mom is currently getting work done for her underlying periodontal disease and the fillings that were done by Smile Team were TERRIBLE and now needed to be removed and redone. I wished I trusted the negative reviews and stayed away. That's why I felt the strong need to write this so that folks know what they are getting themselves into. Please do yourself a favor and DON'T COME HERE!! read more

Great experience! Got me in and out and got me out of pain. I love this office! I could not get an appointment so quickly anywhere else

Very happy with the office. Clean, fast and had all my treatment covered by insurance! They took the extra step to get everything approved. Thank you smile team read more

I had a 5:00 appointment and arrived 10 ish minutes early to check in. I waited until 5:55 until I was seen. At 5:40 I kindly asked the desk person to check how long I would be waiting, she said another minute or two but they just moved me to a smaller waiting area. I truly understand delays but an hour to wait to be seen for an annual check up and cleaning is too much read more

I haven't been to this dentist office in three years, and today I got an email from them, out of the blue, saying I owe them over $300 and they're about to put my account in collections. I had dental insurance and always made copayments in the office, and yet I suddenly owe $300 three years after the fact? Do not go anywhere near this place. read more

Do NOT go here!! I don't trust this office and I have been to many dentists around Philadelphia due to several complicated dental issues. This place is horrible! They overbook which means you go in and sometimes have to wait for about an hour to be seen, when I've had procedures done the people doing them never introduced themselves to me and never fully explained what was going on. I had three people perform a filling, who were they? Beats me. Once one of the assistants didn't place the little tube to soak up the saliva in my mouth correctly which resulted in me swallowing bile fluids during a procedure. Recently I went in for them to fix a rather complicated crown situation, I will spare you the lengthy details of this situation, but I will say that the crown Dr. Doescher placed in fell out a couple of months later, yanking the buildup beneath it leaving my tooth hollow. This is the second time a crown has fallen out of this tooth, so obviously, something isn't right. Now crowns are expensive and I could not have this same crown used, Dr. Doescher was informed of my issues with crowns before placing this one on. When I went into the office to discuss this issue I was pretty frustrated. The assistant that I met whose name was not shared with me, was very quick to point the blame at me, saying that I simply was not flossing correctly. During our discussion I felt like she was not listening to me, she kept insisting that my flossing technique was what made my $800 dollar crown fall right out. Dr. Doescher was a little bit better, but her explanations as to "why" this crown kept falling out all the time seemed shallow. I asked her what we could do if my tooth got pulled and her suggestion was to place a bridge in my mouth. Two perfectly good teeth would be sawed down to a little nub! Bridges are no joke, I felt rather uncomfortable with this recommendation. I went to another dentist to get a second opinion and he explained to me very clearly and considerately what needed to be done. He also proceeded to clean up the tooth in order to prep it for another crown and during this process told me that whoever treated this tooth did not know what they were doing. I had to sit in the dental chair for an hour and a half just to get whatever damage was done by this office reversed! I am furious that this place has such high ratings. I know they accept many insurances and this is why I went there in the first place. I can't help but think that they are taking advantage of people. read more