They ruined my white dress shirt by writing inside of it with a black sharpie marker. I would like…read morea full replacement for my shirt. Not sure why someone thought that was a good idea. The shirt is ruined. Then to add insult to injury. The lady told me it's my fault for not telling them to NOT write my name. They offered to take out the name if I paid an additional fee. Then she told me the dry cleaning that I originally paid for was only a washing. She admitted that when you pay for next day dry cleaning they only wash it and charge you for dry cleaning. Crazy. SCAMMERS!!!

Excellent service! We really needed some pants tailored for an emergency, and they were able to do…read moresame day service. Also did not charge a ton of money! Very affordable tailor with quality work. Highly recommend!

So, I have one of those laundry sorters with the drop in/removable bags (each bag has 4 fabric tabs…read moreand 2 poles that slide into the tabs to hang). It's pretty old, so the stitching on a few of the bags has come undone. One tore away and the fabric had a 1/2" rip. I don't have a working sewing machine, and even if I did - my skills are super limited. I needed a tailor. I ended up at Julia Cleaners by mistake, actually, when I was headed to another cleaners/tailor and got turned around. Julia Cleaners is newly owned by a Korean woman. She speaks English, so there's no language barrier. The only thing that made me a little nervous was that she wouldn't keep the little pole that goes into the bags. I wanted to make sure that, after sewn, the poles could still be slid in/out. #notaeuphamism Results: The owner not only re-sewed the bags, but she did an excellent job! I can't even identify which one of the fabric tabs had the rip, which is insane to me! I also really liked that they're an eco-friendly/organic dry cleaner. That alone is causing me to bookmark them for the future, since I'm pregnant and don't want myself nor Baby around unnecessary chemicals. Total win for Julia Cleaners - I'm so glad I stumbled upon them!

I decided to stop in to get past the worst cleaning experience in the area. Well, I actually wanted…read moreto get a button sewn on a coat and I remembered they offered alterations. I was greeted when I walked in and the lady proceeded to key my phone number in the computer. All of a sudden, her body language suggested something was up. She went to a board and said "you write bad review on yelp". I said yes, I wrote about my experience, your husband apologized in writing through someone I presume to be a friend of his, and I am here to try again. Out of nowhere, the husband came out and said, "a bad review hurts my business." And I agreed and said that it was truthful, you were aware of my dissatisfaction and you apologized after seeing the review right? I shared my experience and that good and bad experiences should be shared with others. After having this discussion and feeling the tension in the air, I left without service. While I also found this hilarious, I left feeling heard despite having expressed those same sentiments in the store before the review was first written. No one cared until it was shared with others. But in any event, they took it as a lesson learned.

I really like Washclub Chicago. I haven't had any issues with my laundry or dry cleaning. I have…read morecontact allergies and they use detergent that is "safe" for me to use which is incredibly important and not that easy to find. I usually use Washclub when I'm traveling a lot and don't have time to get my laundry done myself, especially since I hate doing laundry it's at the end of the priority list. So being able to leave my laundry with my doorman and get it back washed and folded the next day, or even same day, makes my life so much easier. The website is very easy to use for placing an order and any time I've had to call with a question they've been very friendly and helpful.

The place has the absolute worse customer service. The give you a two hour window to show up. 1st…read moretime I placed a pick up order they were 15mins late, not that big of a deal and my clothes came back clean and folded and packaged well. 2nd time pick up for 8-10 & drop off 10-12 next day. 10:30 rolls around and they haven't shown yet to pick up. I call and ask what was going on. The guy argued with me, spoke over and insisted I scheduled the pick up for 10-12. I tried to explain I scheduled 10-2 DROP off but an early PICKUP because I had things to do. The arived at 12:30. I sent an email to them in regards to the incident (incl screenshots) and they did not respond. 3rd: Gave them one more chance. 8-10 pick up. 10 rolls around; no show. I called them. They told me they didn't know why the driver wasn't there and couldn't tell me when they would be and asked if I could reschedual for the next day. No. You can't even tell me when you gonna show? Consistently show up late, was rude to me and didn't respond to email.

The tailoring services at Ace Cleaners are exceptional and reasonably priced. They were able to…read moresalvage a bridesmaid dress that had basically been destroyed by a David's Bridal tailor and it only cost me $20. I have used them several times to get work skirts fitted and am always satisfied with the result. I don't even live in Elk Grove but make the drive to Ace because the quality is worth the extra time.

I never had a problem working with Ace Cleaners (Elk Grove Village). My cloths are always neatly…read moredone and on time. Rates are pretty reasonable and their express service helps a lot when i need my cloths done next day as I am always traveling and don't get time to drop and collect in a same week, I highly recommend them.

Bad experience! My ticket said $14. I get there and owe $24. No compromise. No attempt to rectify…read more No smile. No graciousness. I just got stared down with no willingness to explain or any attempt at communication. Awkward! Unfriendly. Zero personalities. Not reasonable in pricing. If this place is fantastic, apparently some people don't get out much. Geesh! :-)

Fantastic place. Been going here since I can remember. Sarah and Paul (the owners) are wonderful…read morepeople. Sometimes, they'll even bring it out to your car for you. If you're new to the area and looking for a new dry cleaner, come here!

This place was awful! I have a wool sweater that I wear around the house. Now, admittedly I have…read morepets so there was some dog hair on the sweater. It wasn't ridiculously furry, but it did have a dusting. I dropped off the sweater on a Saturday in the early afternoon. The woman behind the counter picked up the sweater with 2 fingers and outwardly grimaced. She was extremely rude. I reluctantly decided to give them a chance anyway. My mistake. She told me that I didn't need it right away. How does she know?! I agreed to pick it up the following Saturday. I gave her my cell number and left. When I stopped before work the following Saturday, she told me it wasn't done. I asked her why i hadn't be called about it not being finished, and she had no answer. I told her to forget it, and just return my sweater. She then told me it wasn't in the store, that it had been sent out to another store. I demanded that she find it and call me when it was in. She told me the soonest would be Tuesday. She then called me that afternoon, and said they had it in the store. They hadn't cleaned it because it was too hairy. I asked why they had kept it a week then, and again she had no answer. I would've been cool if they told me they couldn't do it, but to take it for a week and run me around like that is ridiculous. Never again!

Reasonable prices and reliable service! I've been coming here since I moved out to the area about…read more6 months ago. After several positive, no-nonsense experiences of having dry cleaning done, I decided to give the alterations a try. So I took in 3 dresses, 2 pants and several skirts to have them taken in after I lost some weight. WOW!! So glad I gave this place a try. She made the clothes look brand new and the prices were very fair. What I appreciated the most is that she told me up-front that one of the dresses wouldn't look right after alterations because it was too big (even after taking it in, it wouldn't look right). She advised me not to waste my money and that I should just have it replaced instead of paying for alterations and not liking it. I like the honesty! The other pieces turned out great. Give this place a try!

Have been using this dry cleaner for a while now and each time I go in to pick up my dry cleaning…read morethey seem to always have a hard time finding my items and some items are not ready on the day they were recorded for pickup. Additionally I am usually waiting in the front for quite some time before someone comes out to provide assistance. It seems they are not very well organized. Wanted to give them the benefit of the doubt but not sure it's worth it at this point.

Wonderful service with very timely alterations! The staff was patient and very skilled.read more

Very friendly and fast service, but VERY over priced. $60 for hemming...of I had know they would…read morecharge that much I would have gone across the street where its $20. Its highly doubtful I'd go back.

The facility is very nice and clean. The service is very friendly and efficient. I had some lined…read moreslacks taken in in the waist. They did such a phenomenal job. The pants fit beautifully now. It was very professional looking. I am so happy. Prices are reasonable.