Never take a color stone to have it mounted here. They mounted my 4 carat ruby and destroyed it…read more I don't know what they did, but the stone had a SI2 clarity grade. Now the ruby has a DeClassified clarity grade. Many colored stones have treatments such as polymers, glass, and oils which change when heat or harsh chemicals are applied. The bench jeweler made a negative comment to me when I viewed the finished piece. I am not happy with the results.

What a great experience I had at Van Scoy Jewelers! I was able to take a watch which I didn't…read morepurchase there and have it fixed in a short period of time. I had tried to have the battery replaced at other shops but was unable to have it fixed. Thank you Van Scoy Jewelers!

Valerie and Ralph are great to work with. They will work hard to create a customized piece. Highly…read morerecommend.

Raphael and Val have a wealth of knowledge with regard to the jewelry in their store. Their…read morepersonal touches and warm inviting atmosphere make your shopping experience wonderful. If you are looking for something different than those big mall store stop and talk to Val. She will work to get you the correct piece of jewelry.

A few months ago I took my watch to Leitzel's Jewelry in Lebanon to have it serviced and regulated…read more Since I got it back it has not worked correctly it's either gaining or losing time every freaking day it doesn't seem to hold the time for 24 hours like it has done before and when I contacted them they were rude to me and when I put up a review on yelp they accused me of trying to ruin their family business. Today I took my watch to Brent Miller in Lancaster they have a sterling reputation. Their watchmaker opened up my watch they said it looks like it never been serviced the inside was dirty and is both gaining and losing time and the gasket which is supposed to be replaced so it remains waterproof was the original gasket that was in the watch and never been replaced. I cannot say enough negative things about Leitzel's Jewelry, they completely screwed me and had me pay a couple of hundred bucks for either shoddy work and lied and didn't do the work. I wouldn't recommend them to my worst enemy!

Bought a beautiful engagement and wedding ring set. Sterling silver, costume jewelry and just…read moregorgeous! I've lost weight and no longer wear a 7 so hubby took there to be resized. I have had costume jewelry resized before and paid about $75.00. According to the young lady working there they would have to charge us the price as if the diamonds are real! What the heck does the diamonds have to do with the metal? She said return the set and get a smaller size! If I wanted to do that I wouldn't be in your store! I'm not even sure what size I now wear! And I'm being nice about what I've said. I could've said worse. Would not recommend this place. VERY disappointed since they have good reviews!

Hello! My name is Fernando Gonzalez,…read more I dont have a question, rather; I would love to give an experience review with Banter at the Berkshire Mall (1665 State Hill Rd Reading, PA 19610) located next to the Boscovs internal entrance! I just wanted to say how helpful, informative, friendly, and understanding Mikayla (hopefully that's how her name is spelled) was! She definitely went above and beyond to ensure that my questions and needs were satisfied and maintained. I wanted to specifically give her a 5 star rating!

Employee # 816509 DESERVES A RAISE. I brought my girls (5months & 4 years) old to get their first…read morepiercing today and it was such a smooth pleasant experience. This employee made my girls so comfortable and happy and they loved it. Couldn't be happier. She really deserves a raise.

Terrible service. My boyfriend got me a ring for christmas, a few months later I lost a diamond,…read moretook it back to have it replaced, went back to pick it up a month later and in less than 2 hours another diamond was gone... went back the next day and they didn't want to help us. They then told me I could pick any other ring from the same collection. I picked one but they had to send it out for sizing, it was supposed to be done on the 13th and it wasn't... very dissatisfied with zale ks and how they deal with their customers

Had the pleasure of meeting Vernisa Phillips who was very friendly and spent time with us. Made…read morethe buying process so much easier when you trust the sales person. Will refer all my friends, and we will be back. Sandy

This place is ALWAYS packed ... I'm talking 5-6 people waiting at once with 5-6 people being helped…read moreat once. It's ridiculous. The associates spend so much time with 1 customer & I get it, they want the sale but they need to learn how to help multiple customers at one time. And they are so RUDE ... never greet you when you walk in, just look at you & look away. I've been in 3 times and twice had to walk out due to super long waits (10+ minutes) without anyone even acknowledging me. The last time I went in I was doing a return & the associate had an attitude and was rude because I didn't want her to tighten the jewelry I just wanted a refund. Will never patronize this Kay's ever again.

The selection in the is nice and the prices are reasonable. However, I had reservations about my…read morepurchase as I was making it. I even told the associate that as I was looking around that my wife always returns my gifts. Not once did the associate mention that their return policy was very strict. It was only after I completed the purchase that I saw the return policy...which stinks!! Only store credit if return made within two weeks of purchase?!?!! Who has a policy like this these days? Since I wasn't shopping on the day that I was planning to give the gift, what a novel concept, I can only hope that my wife likes my purchase. However, with a return policy like that, I won't be back.

The staff is very friendly! The pieces are unique. Something to match every budget! Just ask!read more