This all started back in September of 2021. My car overheated as I was pulling into work, so I took…read moreit to the closest mechanic, Gray's Service, to avoid causing further damage. They quoted me around $1,200 to replace the water pump, and I agreed. While the work was being done, they called and said that since the timing chain was already off, they recommended replacing it as well--for an additional $1,200. I did not have that kind of money. I was upset and called my dad, who went to the shop himself and told them to put the timing chain back as it was. When the job was finished, I was told my bill was $2,000, which was not what I had been quoted. I had to walk back to work to get the Post-it note where I had written down the original quote. After that, they honored the $1,200 price. Fast forward to December 2025, and my car began losing coolant rapidly. I took it to my regular mechanic, who confirmed that the issue was again the water pump. He suggested I call Gray's Service to see if the repair was under warranty. When I called, I was told they would need to inspect it, and if it was the water pump, it would be covered under warranty. I specifically asked when the water pump had been installed, and I was told September 2021. I was scheduled to bring the car in the next day. They confirmed it was the water pump--but then told me it was not covered under warranty because it had been four years. On top of that, they strongly pushed replacing the timing chain and quoted me $4,700 total. This directly contradicted what I had been told on the phone the day before. I declined the work. My mechanic quoted me $3,000 and advised me not to deal with Gray's Service again. I went in one last time hoping they would do the right thing based on what I had been told--but the outcome was exactly what I expected. My advice: go anywhere else. This is a horrible way to run a business. I gave them a first chance, I gave them a second chance, and I would never give them a third. Extremely disappointed.

I've been going to Grays for years and ALWAYS have had amazing service, they don't try to screw you…read moreover and are super honest with you about your vehicle unlike other places do, they treat you like family and the services requested are always top notch ! I will ALWAYS go to Grays for my repairs.

I've been going to Matthews for years now and I've never once had an issue they are always nice…read morewhen I come in even if I have a list of things to be done they always are eager to do it and go above and beyond, I'd say they are pricey but with inflation these past couple years they are still very affordable for how bad everything else has gone up, including other shops, Matthews has done multiple sets of tires for me mounting and balancing, installing and alignments plus just additional stuff the don't have to do but they will, ive gone to Matthew's for years and I will continue to go for many more whenever I need something

Overcharged. Left things broken that were supposed to be fixed. Nothing like when their father…read moreowned tbe place. No longer trustworthy.

"Absolute lifesavers! Got a nail in my tire this morning and called around--every big tire chain…read moretold me 1-2 day wait. These guys said 'Come in this afternoon, we'll take care of it.' I was in and out in 15 minutes. Super friendly, no up-selling, just honest work. Spotless waiting area with free coffee flowing all day. If you want same-day service from people who actually seem happy to help, this is the place. Can't recommend them enough!" BTW they are a full service auto repair shop and do excellent work

It's exhausting taking your vehicle in and being taken advantage of because you either don't know…read morethe right questions to ask or you simply don't know much about your vehicle to begin with. I never have to worry about that at Sternot Auto Repair. Their communication with customers is top tier as is their ability to fix problems. I can always rely on them and I feel safe and secure in my decision when going there. They've gone so far as to draw out the issue for me so I have a visual and can fully understand what is going on. I sincerely recommend taking your vehicles here!

Kohl's auto specializes in auto salvage body work that makes the vehicle appear as new. Better…read morebody work and inspected salvage vehicles than competitors in town with honest hardworking sales by the same guy who fixes the vehicles. Great value and he stands behind his work! I bought s car here with fewer than 20,000 miles that was perfect in appearance after a front end rebuild and inspection.,,,only difference is it was 35-40% off blue book. Practically a reborn, new car for me with low miles. If you plan to keep a car and use it/drive it, then this is a place to find great value. Focuses on big Chevy trucks and sportier SUVs and cars

Gary ripped me off. I brought him my Jeep for a timing chain replacement and he way overcharged…read morefrom the quote he gave, First the quote was $1100 but when he was finally done the price jumped to $1900 and he never called to approve that. He also took 3 vacations while my car was tied up at his shop. Now it's about 6 months later and my oil pump started acting funny. I took it to a professional shop, and they said Gary never changed all the necessary parts, I paid Gary $525 just for the timing chain kit to find out he never replaced all the parts from the kit, It's going to cost me another $3 thousand dollars now because of his deceiving repair job. Shame on you Gary.

We didn't have an appointment, we just drove in because the tire was losing pressure and they were…read moreable to squeeze us in. A true Wisconsin hometown friendly place. I highly recommend, them they make you feel welcome.

I agree with previous posters completely. Kyle and Tom are awesome mechanics. I don't know there…read moreis anything they can't do within reason. They are reliable, honest and provide very fair prices and explain in detail the repairs needed and give U options to fit your budget. They are just good hearted decent people, the whole family! I would say that in 65 years, well probably 49 years driving this was the best car repair experience to date. Tom-Lin and Son did a pre sale inspection on a private owner car I was looking to purchase. Kyle got the car on the rack and showed me the areas that needed repairs. He got the repairs done asap in between other work understanding my son's car had broken beyond repair and he needed a car so he could get to work. Side job..... Richard, Kyle's son,Tom's grandson, sold me 2 really nice painted rocks for 5 bucks a total value also. Thanks Richard I'll keep your art work in the glove box for good luck! I could not more highly recommend them. Loyal patron for life.

Kyle is an awesome mechanic. He's honest, reliable & fair on cost of repair. We've used him for…read moreoil changes, brakes, alternator problems and a couple more issues & couldn't be happier with results.

I broke down just outside Mosineee, WI and got a tow to Martin's Auto Repair. They were able to…read morebegin working on my my van within the hour, despite having a steady stream of drop-ins and scheduled jobs. VERY nice, not the SLIGHTEST hint of taking advantage of a stranded traveler, and woman. The were courteous, polite, and fair in their pricing. HIGHLY recommended!

I go there since I was 16 years old and I'm 30 and my grandfather went there and the shriners…read morehospital gets there vehicles down there there very good and works with you. Martin'S auto repair

Mike has ALWAYS came through for us and.does excellent work in a very timely…read more matter! He actually drove up to Wausau to get our part and had it done in the same day! If I could give 6 stars I would!!

I had 5 codes and a bad exhaust. He quoted me a price. When I got my vehicle back, it ran perfect…read moreand the price charged was 200 dollars less than quoted. Extremely satisfied.