Worst water company ever. We have auto pay with these idiots and have used them for 15 years, never missing a payment but something was wrong and the autopay did not go through and they cut our water off. It took a while to figure out what was going on because again, we had our payment on auto pay. When we figured it out, we went on their junky website where every other section is to pay a bill but once we logged in, guess what, it says our account is set up for auto pay in red letters under a past due amount that was only a few days past due. We took one card off and out on a another card just to be safe and paid the 111.01 that was a few days past due. I think the crooks do this to charge a 75.00 reconnect fee. read more

If I had to choose, I would not use this district. I recently had a leak and when it was fixed we were told that the district should be responsible for the piece WE had to replace (down by the meter). Additionally, we were told if we could not pay the full bill within 10 days of the due date that our water would be cut off. I basically pleaded with customer service for some help and they said no. It's saddening that people can't help one another in this world. read more

Quick to turn off water. It is our fault we forgot to pay the bill. This is where common sense goes bye,bye. I call they answer and tell me I have to come in to turn the water on today. So I drive 30+ min to the middle of nowhere to the main office. Pull up to the bank teller type window. Tell the lady I need to have my water turned back on. Put my debit card into the tray. She tells me they don't take cards. I asked why she said security reasons. I laughed because they will take a check ( bank account on it, never get returned for insufficient funds) , cash (not traceable, no proof) or money orders (are never faked). She then recommends I go to the Jim Bob's gas station to put my card in the ATM in the gas station. (That is secure I am sure). I ask where a real bank is, she gave me directions. I came back to pay with Cash the water bill as well as $50 reconnect fee. The next lady comes up to take the information and proceeded to tell me she couldn't be trusted with my card # that would be crazy. I asked if she had ever ordered a pizza from Domino's? I trust that guy to fix me a pizza when I call and pay for it with my card why not her? She didn't see it. She told me herself they couldn't be trusted. She was right, i drove home to find yes the water was back on and running since they didn't think I had left the showers on when I discovered the water was shut off. Great time look forward to next month. I may not pay my bill again just to go see these untrustworthy souls again. read more

Rob was incredibly pleasant and helpful getting our water turned on today. Since 8am this morning he has answered questions throughout the day and gone above and beyond to help us get set up. Thank you for everything, looking forward to doing business with you. read more

They are very quick to turn your water off if you are a few "DAYS" late. After all there is a 30.00 reconnect fee... My mother in-law was in the hospital dying and my father in law was in bad shape. After returning from the hospital had no water to add to an already stressful situation. Amount of bill a few days late was 27 dollars...they did however waive the fee after I drove 20 miles and deposited the check in their night deposit after diving home 65 miles from the hospital...my in-laws had never been late on a water bill the whole time they had their service...meanwhile I have the same water co. and I received a bill from them 3 days after the due date on the bill...supposedly post office error for the whole area...just received a bill from them today with a due date for tomorrow...luckily I had learned that they send bills on the 14th and when I hadn't received mine I called them to find out how much it was so it wouldn't be late. Competency and human decency isn't a strong point with this company... read more