Note: They are appointment only as of September 25th of this year! (The sign on the door says this…read morepolicy is temporary) But because of that they're appt only, this office is super organized and you don't have to wait super long for your appointment. I waited about 5 minutes to be seen which was outstanding! While I was waiting I saw a technician come out and help an elderly man who only spoke Spanish, no English, check in (all on her own accord to be nice) which was very kind of her! Overall, everyone at this location is super caring, and it's very efficient! I even got my lab results back the very next day even though it's Saturday! Super impressed! Highly recommend!!!

My experience with a walk-in visit here was not great-I waited 3 hours to be seen. Through the…read morecheck in iPad, I requested to be texted when it was time to be seen. The estimated wait time was 1 hour and 50 minutes. After 2 hours with no text, I decided to wait inside the office instead of the car. It was a good thing I did, because they called my name and asked for my paperwork at about the 2.5 hour mark. There were continually more people than seats throughout the process, and I wanted to give older people the opportunity to sit. So I stood for an hour straight. At 3 hours, I was finally called (I NEVER received a text notification) and the actual experience was fine! But overall, you cannot rely on the text notifications and good luck trying to do a walk-in if you have any other commitments that day. I wish that there were more labs in the area to handle the overwhelming demand!

Arrived at 7:10 for my 7:30 appointment, checked in at the kiosk, and was out by 7:20. A couple…read moreother people arrived at the same time as me without an appt and they were still waiting when I left so I cannot stress enough the importance to make one! The lady that drew my blood was very friendly and did her job well.

Horrible service. Horrible attitude.. made me wait almost a full hour even after having an…read moreappointment. Not only that, they also could not figure out how to draw my blood. After 2-3 attempts they were able to get the job done but this is how my arm looked right after.

Waited about 40 minutes, didn't have an appointment and it was very busy so it was expected…read more Getting blood drawn is never fun but Michael brought it somewhat close. I'm a terrible draw and it is often painful + takes multiple tries, but he made it painless. Never change, Michael.

Sometimes, due to specific parameters of blood work, you can't make an appointment, which means you…read morepretty much need to do a walk-in. Mine was a disaster. 6+ hour wait!!!! Spoiler alert: they have appointments every 10 min. They will only take a walk in/standby if someone misses their appointment, AND they're running on time. Do not come here.

Review for Thomas Bowers - OC Home Blood Draw…read more As someone who works in the medical space, I have a sharp eye for sterile technique, professionalism, and quality care--and Thomas Bowers absolutely exceeded every expectation. From start to finish, his process was flawless. Thomas arrived exactly on time, followed every procedural step with precision, and executed the blood draw so smoothly I didn't even feel the needle go in. That level of skill alone deserves praise. But what truly stood out was his attention to detail, calm demeanor, and the respect he showed for both the clinical process and my home environment. After the draw, he personally delivered my samples to Quest and followed up via text to ensure everything was handled. And just when I thought the experience couldn't be more impressive, I received a beautiful thank you card featuring a photo of elephants--an unexpected, thoughtful touch that now sits proudly in my home. Thomas is a class act. This is concierge-level care with clinical-grade precision. I've already referred him to several friends and can confidently say he'll be my go-to for all future blood draws.

From the moment I spoke to Thomas - and he called me shortly after I left a voicemail - I knew I…read morewas in good hands. I was fortunate to get on the schedule the next day and he rang my bell at the exact time of the appointment. Thomas is prompt, professional, communicative, efficient and truly delightful to work with. Following the blood draw, and later in the morning, he sent a text with the Fed-Ex receipt so I knew the test was on its way. Thomas is an excellent phlebotomist and I will definitely work with him again!!!

They don't know how to take blood there....i got pricked in a weird area and had a blood vessel…read moreburst or something weird in another area but now I'm in a lot of pain

Love the staff member ! She is great at what she does. Very professional . I will be coming here…read moreagain!

It's kind of weird to write a review for a lab, but here I go!…read moreIbram got the needle in on the first attempt, and it was almost painless. I've had terrible experiences with blood draws in the past, so I really appreciate it when someone can do it well. Make an appointment online, and you'll be in and out in around ten minutes. Thanks, Ibram!

Great employees but this waiting room is ridiculously small, everybody I talk to you in there felt…read morevery uncomfortable. Not sure why they can't give them a little bit more room, but there were people that were waiting outside the waiting room.

I highly recommend this service. I was able to conveniently select a test and book an appointment,…read moreall done online. I visited the lab for the blood drawing and left within 15 minutes. Two days later, I received the test results in a user-friendly report via email. Additionally, I received a friendly phone call to remind me that the results had been sent.

If I could give 0 I would. I had an 8:30a appointment, took time off work. Arrive right at 8:30a,…read moreknock and no answer, call and no answer. I knock and call for the next 15 minutes. Then I have to schedule another appointment at another facility miles away. Finally 45 minutes later I get a call back saying they had a scheduling issue and opened late. No once called me in advance to warn me even though I had an appointment. I have never even experienced anything like this. As whoever it was tried apologize he just kept asking questions for what reason I don't know. Whatever your testing needs are I would suggest Quest or any other group besides ARCpoint Labs and any of its other locations

I had a great blood draw experience here! The blood draw itself was quick and smooth (no bruising)…read more But the best part was interacting with Riley. She was so friendly, kind, and went above and beyond to ensure I had a great patient experience and got my results in a timely manner. Thank you so much!

Riley was amazing! so nice and calm. she got my blood drawn quickly and easily no pain and I'm such…read morea baby. she had me lie down and was so nice the whole time. highly recommend!!

I don't usually leave reviews, especially for healthcare facilities, but I felt this experience…read moreshould be shared. The reception staff were not very courteous when I asked questions and came across as dismissive. As someone who works for the health department, I understand how busy healthcare settings can be, but there is never a reason to be rude to patients. Professionalism and respectful communication are essential in healthcare. I actually needed to return for additional services, but because of this experience, I chose to go to a different location in the City of Orange instead -- and it was the best experience ever. The difference in customer service was very noticeable. I hope this feedback helps improve future patient interactions.

Not the friendliest phlebotomist, but 4 stars for fast and efficient wait time and service! Parking…read morecan be a nightmare, definitely come 30 minutes early!