I went for a whale watching tour today. While the experience was okay, this review is for 1 star…read morebecause of their fairly terrible customer service. Tour: we took the 8 am whale watching tour out of Ucelulet. It was so foggy the entire 3.5 hours of the tour we could barely see 5 meters ahead. I know it wasn't there fault, but the staff barely interacted with the passengers and we were so bored we fell asleep. That's a pricey $140 nap. The coffee and blankets provided were nice. Customer service: while in their T&Cs, it was nice that if you don't see any whales you can do another tour for free. But you couldn't use it for a different tour AND it's standby only. So there's no guarantee you'll get a seat. Their staff handled this news terribly and kind of pulled it out of their hat without any transparency or apology. To top it off, we grabbed lunch up the street and 1.5 hours later came back to use the washroom before hitting the road back home. There is an elderly lady that works there and she literally snapped her fingers at me to get me out of the washroom, even when explaining I literally just came from one of their tours that morning. There's many other companies that offer these tours. I suggest looking elsewhere. When you're spending $140 for an experience, I expect incredible customer service, not being snapped at like a child.

Really great en friendly service. Dylan was our guide for this tour. Spotted a lot of bears en…read moreother wildlife.

I cannot express how much I enjoyed doing the 5 day Broken Group tour! We were a large scout group…read moreand Kevin and his team handled everything wonderfully. The put-in and take-out process was so streamlined, and our guides, Jono and Kristine, were PHENOMENAL!! They were so kind and helpful and were very knowledgeable of the area. The trip itself was very nicely laid out and provided a great experience of the islands. I highly recommend Hello nature and could not be more pleased with the quality of this trip.

Great guide and amazingly beautiful trip. The harbor trip was a perfect start to our Ucluelet trip…read more Loved it and highly recommend.

An Excellent local watersports recreation asset. A knowledgeable and friendly crew as well as a…read more pleasure to do business with.

A set of rooms and cabins with varying views and settings along a secluded beach looking out into…read morethe Pacific Ocean in Ucluelet. The exact feel and view varies a lot depending on where you stay, but the place is really well situated to explore the Wild Pacific Trail and other hiking around Ucluelet and then up toward Tofino. We stayed two nights in the Oceanfront Cabin 12 and three nights in the Nest cabin. The Oceanfront cabin was very modern throughout, almost to a fault. There are three levels. The bottom level had a bathroom, bedroom with a king bed, and laundry as well as a small mudroom. The Middle level was a kitchen, dining space and living room area with a balcony looking out at the ocean. The top level was a loft (open stairs leading down to the kitchen) with a king size bedroom and big bathroom with a huge shower and soaking tub. Despite the fact that the cabin was big, the space was laid out not as well as we'd have liked for a family of four. Only one bed in the bottom bedroom meant that we needed to use the couch bed in the living room and then meant that the upstairs bedroom wasn't secluded as it was open to the kitchen and living room. Also, the outdoor lights from the adjacent cabins reflected off the cedar trees, which meant that at night you had no ocean view to see only the bright trunks of cedars immediately out your window. The whole space also felt drafty and a bit cold and the WiFi was spotty on the top level. The Nest was a much nicer cabin for us even though it was smaller. The space was much more homey and lived in, but definitely not modern and arguably a bit run down. Still it had a much nicer view diagonally across the small bay out to the ocean and was better laid out for a family of four. Two bedrooms on the lower level one with a queen and one with two twins meant that everyone was sleeping in a bedroom and left the upstairs living space available after people had gone to bed. There was also a couch bed in the living room, so if you wanted you could have slept another set of people. It was also further from all the lights of other cabins (despite being nested in with many cabins) so that the view of the ocean was even there at night. Arguably the best part about the cabins is the location. You can walk directly to the Ucluelet lighthouse loop on the Pacific Wild Trail, which is an amazing 2.5-3 mile loop from the cabin out around the peninsula. You can also arguably walk the full Pacific Wild Trail up, but it's nice to drive to the Ancient Cedars trailhead and do the hike there with the Artists' Loops rather than hike the whole way up and back.

We stayed at the Lodge last week for our honeymoon. We spent three nights at the Lodge - the staff…read morewas incredibly friendly. The room was beautiful - skylights so we could see the stars at night from our bed, a lovely balcony overlooking Terrace Beach, and a very comfortable and spacious room. You really do feel like you are part of the forest and it's such a beautiful and serene environment. We had beautiful weather while we were there - sunny and warm every day. It's a little out of the way to get to Ucluelet but totally worth it for a three-day trip. It was very romantic and secluded - perfect for a honeymoon. My only negative would be that if you're expecting maid service to make your bed every day or you want fresh towels, your wastebasket emptied daily and clean coffee mugs, that's not going to happen. I was a little disappointed (mostly about having someone make my bed - it's always a treat to come home after a busy day to a freshly-made bed) :). I saw staff cleaning rooms but I think that was for guests checking out. Fortunately, my husband and I are used to reusing our towels and we took our own garbage and recycling out daily - there are bins located outside the lodge for this purpose. Also, the Lodge doesn't have a ice-maker so make sure to bring plenty of ice (the mini-fridges do come equipped with ice cube trays, however).

My teenage son and I did the 2.5 hour trip in the evening. Jack was our guide. He made sure we got…read morea good tour of the area and dropped a lot of info about the history and wildlife we saw. A great and serene way to spend an evening. Highly recommend.

Husband and I did a private 2.5 hour harbor tour. The first half hour was set up (all essentials…read moreprovided including water shoes, glasses strap, phone holder, dry bag, spray skirt, and of course lifejacket), instruction, and safety (we had 4 bald eagles fly directly overhead during the set-up!) then we were out on the water with our guide, Hailey. She listened to what we wanted from the tour, was great about giving us some history of the area, and shared her knowledge about the local wildlife and ecology. This was our first real experience sea kayaking and I felt safe the entire time, and knew safety was of upmost importance to our guide. When the tour was over, we had coffee in the shop that's associated with Tofino Kayak, looking out over the water. Overall, a great experience, and would highly recommend this business.

Our guide, Chris was great. We opted for the harbour guided tour which was 3 hours and we were…read morejoined by only 2 other people. We saw three or four eagles, starfish, sea ions, and various other birds. Chris was knowledgeable about the wildlife and history of the area that we were kayaking in but also had suggestions for us of other things to see and do while in the area on our honeymoon. We felt very comfortable with the covid health precautions they were taking. They provided us with jackets and water shoes which we turned it at the end to be washed and sanitized. The only reason for not giving 5 stars is I do find the price to be a bit high for the area you get to see. We would love to return in the future for one of the full day or multi day tours they offer outside of the harbour.

What an amazing experience!! We got our guide to ourselves - lucky us! Tried to get us to see a…read morewhale while kayaking but the whale was out too far. So showed us some harbour seals, sea lions and a ton of eagles. Gave us a great little lunch and they were super attentive to my partners celiac allergy. Would recommend!!!