My husband and I bought our quartz counter top at IKEA. The price was within our budget and quartz…read morewas our number one choice.
Calling to schedule the appointment was easy. I spoke with Barb throughout the whole process and she was very helpful with explaining the process and setting up the appointments.
The guy who did the template was ok. He suggested to place the seam in the middle of the sink, he said the seam would be "barely noticeable". Trusting his professional opinion we went with that option. However, If I could do it over, I would not have went with this option.* (I will post photos up after this review, showing you why.)
2 weeks later the fabricators came in to install the countertops. This is where we had problems, the cut of the slab for the two seams was cut at an angle, so there was a huge gap in the middle (this was later on filled with epoxy, but the gap is so big it is very noticeable), this visible seam was located right in the middle of our sink! Also, in the middle of our island, there was a huge black rock that was placed right in the middle. There was also a chip in the corner that they later, filled in with epoxy to cover it.
I emailed Barb with our concerns, the first email I got back they tried to say that this is considered, "normal", the second email I sent, asking them to make things right and to have someone come in to take a look at it, I was not very happy I had to continue to complain at the poor work that they were trying to pass as "normal". After the second email, I got a response saying they would like to set an appt. to fix up all the major issues I had listed.
A week later, they came back, the fabricator and a manager, to fix up all the problems and to also explain any issues.... they fixed most of the problems (as best as they could), but overall, I still feel unhappy with the end result... this does not mean to say, I did not like the guys who came, they were both nice people. However, the end result of the product that they sold us, is mediocre.
No matter how well they explained that there needs to be an angle cut to have the best adhesion possible for the seam, will not change the fact that their is a visible gap that doesn't come close to being considered "nearly visible", and the fact that it's right in the middle of the focal point (the sink). That should not be okay.
We spent quite a bit of money to enjoy the luxury of having quartz countertops and now I'm having big regrets doing it. I honestly think, if I were to do it over again. I would spend the extra money to go with a different company to have it look professional and exceptional.
Overall, they are nice people but it's the craftsmanship that I am dissatisfied with and unhappy with. I am also disappointed that I had to email them twice before they offered to come back and fix things, my husband and I had to take another day off to be there for it and I am left with an overall feeling of... "It's ok, I guess". It's not terribly bad anymore but it's not great either.
If you do decide to go with them here is some advice:
- Research where you want your seam located.
- Ask them for photo references of their former work. So you know what to expect from them, and if it does not look like those example, have them fix it.
- Ask them if you can personally pick your own slab. (So you won't have a huge defective rock in the middle of your island)
- DO NOT sign any papers if you are unhappy with their work.
Hope this helps. Good luck.