i went in to metropolitan appliance on memorial day weekend and had done my online research and was…read morepretty certain what i wanted in terms of a replacement slide in stove. jacob a approached me and ended up helping me. we spent over an hour talking about options and discussing standard coil vs induction/glass top. i wasn't going to go that route but jacob is very thorough and not pushy at all; multiple times he stated that his goal was for me to purchase something i felt comfortable with and would be happy to own. i appreciated that. ultimately i decided to go with a frigidaire model that was a drastic improvement on the stove/oven i've lived with for two decades. he took care of the payment paperwork, the scheduling of delivery which had to wait until now and also all the communication between us. he was also kind enough to send a follow up email alerting me to being eligible for a rebate based on the model i had chosen. today, the delivery folks showed up within the stated window and i'll just say that the tracking system clients are sent to know when to expect the delivery is magic! it helped a lot to be prepared and to have cleared the adjacent space but it left no guessing for when they would arrive. jorge and his teammate (sorry, i didn't catch his name) were professional and efficient. they knew how to handle the extrication of the old appliance, how to set up the new one and insure it was level, and they walked me through basic operating instructions. all told (and i haven't yet used the appliance) i have been very happy with the level of service and courteous communication from this business. it makes me want to provide their name to others who are in the appliance market and to use them again when i next need a replacement.

Dan Bach was our sales person and gave us excellent service to sell us our new stove. When our…read morerange was delivered, it was brought and installed by Ned and Mahdi, who did an amazing job making sure that everything was properly installed without any damage to our floors or our home. Ned and Mahdi went above and beyond to provide excellent service and I would want them to help with any other appliance installation in the future! They were professional and careful and methodical.

Vitalii from Bold & Short Repair replied within minutes of messaging him for repair services on a…read morelate Saturday afternoon. I described my issue with my freezer (loud buzzing sound when the motor comes on) and he was able to schedule a technician to come by on Monday afternoon to work around my schedule. The technician, Vasyl, texted me when he was on his way and arrived promptly as scheduled. He was able to quickly diagnose the issue (ice build up that was hitting the freezer fan when it turns on). To repair, I needed to move all the food items out of the freezer and into coolers, and Vasyl was able to quickly repair the issue by manually defrosting the ice build up using a commercial steamer tool. He inspected the fan and it was still operating normally and no buzzing, so it did not need to be replaced. He was able to diagnose the issue and finish the work within one hour of arrival. The repair price was reasonable and the inspection fee was waived since I went ahead with the repair. Vasyl also answered my questions about how to prevent this from happening again and also some recommendations on future fridges when it is time to replace mine. Vasyl was very friendly, professional, and courteous. Thank you Vitalii and Vasyl for fixing my fridge on such short notice. My family really appreciates the quick turnaround, fast diagnosis and repair, your transparency on the issue, and not recommending any unnecessary replacement parts. You saved us money from buying a whole new fridge!

We had a great experience with Vitalii and another employee coming to replace our oven as we bought…read morea new one and Samsung messed up on the installation scheduling. We were able to book them for the next day and they were very able to get the job done in just two hours. They were friendly and helpful explaining everything. They also could haul away the old oven for us. They were careful and efficient! The price was fair and it did not change from what was estimated once the job was complete. We would highly recommend them!

Fridge-Freezer wasn't cooling properly and ice-water didn't work…read more The guys came within just a few hours and found the problem right away. Two fans had seized up. Unfortunately, no one makes the fans anymore (and the fridge is only 6 years old!), but they said they'd look for a workaround and get back to us. Also gave us some good advice on a new F/F. Would def recommend.

The tech's arrived on time. The problems were found to be no air cooling the compressor and water…read morehose split. Cleaned screen and ran a new hose patch. Compressor stopped making noise and no water on floor.

Erik was great. Came to our house when scheduled, calling ahead to let us know time. Fixed our…read moredishwasher door spring - an easy job but our installation was odd and he figured it out and repaired same day. Would use again and highly recommend.

After leaving a voicemail asking for service, Bree called me back in a timely fashion and was able…read moreto find time in their busy schedule within a week. On my appointment day, Erik alerted me that he could be early, so I gladly accepted. He arrived ready with a face mask (my mother at risk), and got to work right away. He diagnosed the problem with my dryer in a matter of minutes, explained the repair, and offered a quick fix, as well as a discount on some preventative maintenance. I opted for the maintenance and he was finished with everything within an hour. Paying by credit card was convenient and the invoice was transmitted digitally to me via email. Great experience. Highly recommended. If anything else breaks, I will call Diamond Star first.

The chest freezer in the garage was building up a massive amount of thick frost on the walls. The…read moreguy came out, found a tear in the lid gasket letting outside air in, and replaced the whole seal. It's sealing perfectly now.

From the owner: Sunset Hill Appliance Repair has been Seattle's trusted appliance repair specialist since 2006,…read moreproviding expert service to homeowners and businesses throughout the greater metropolitan area. For over 17 years, our dedicated team of certified technicians has completed more than 15,000 successful repairs on all major appliance brands, including refrigerators, washers, dryers, ovens, dishwashers, and garbage disposals. Under the skilled leadership of manager Ann Herring, we maintain a 98% customer satisfaction rating and pride ourselves on same-day service availability for emergency repairs. Our comprehensive appliance repair services extend across all Seattle neighborhoods, from Ballard to Capitol Hill, ensuring prompt, professional solutions when your essential home appliances malfunction. Our commitment to the Seattle community extends beyond exceptional appliance repair work. We actively support local initiatives, partnering with neighborhood food banks by offering discounted repairs on their commercial refrigeration units and donating our time to repair appliances for low-income families through community outreach programs. This dedication to giving back has earned us recognition as a trusted local business deeply invested in our neighbors' wellbeing.

Johnsons always has what we're looking for. Love their hardware section. If I'm ever in need of an…read moreobscure screw, nut or bolt, I've always been able to find what I'm looking for and they are sold individually too. It's nice to not have to buy a large pack of something if it's a one-off need.

I'm supporting more local businesses like Johnson's Home And Garden. It's nice and big with lots of…read moreunique things to choose from. I've not yet walked throughout the store to see everything they carry. Super helpful staff and prices are pretty good

I canceled a diagnostic service with another company because they charged a fee, but would not put…read morethat toward any repairs. Sir Visser applies the diagnostic fee to any needed repairs. In addition, they have an option to purchase a new appliance if the repairs are too costly. This would be at a discount, as well. There was a four hour window. The tech came promptly and was very focused and professional. He quickly diagnosed the issue, and was able to fix the problem without having me purchase a new door. That would've been way too expensive. Very honest!

Prompt arrival, extensive breadth of knowledge with my Bosch dryer, patience with answering my…read morequestions. Went beyond in explaining how best to use and maintain the dryer. Clean as a whistle when he completed his work and was ready to leave. Amar was the best!