I can't say enough about the service. I was there for 4 different stays for work in May/June. Rooms…read moreand hotel are clean and newly remodeled. Lots of restaurants nearby. Ample parking. Fresh coffee is put out very early! I want to mention Ashton and Shanna for thier friendliness and professionalism. I will definitely stay again when I'm back in the area!

BUG INFESTATION!! DO NOT BOOK HERE!…read more We booked a room at Hampton Inn Baton Rouge-Denham Springs through Booking.com. We checked into the hotel on June 21st at 11:56 pm. After our long drive, we came up to our room, showered, and went to bed. We had an early day on the 22nd, so we woke up, got dressed for the track meet that we traveled into town for, grabbed breakfast and went on our way. It was a very long day, so we decided that we would spend our evening resting at the hotel after our children's track and field competition. After showering and relaxing for a couple of hours, my daughter noticed that there were bugs in the window and near the AC unit. Once my husband and I began further investigation, we discovered that we had spent the last 18 hours or so in a bug infested room (possibly the entire hotel). We immediately took a video and went downstairs to the front desk under the impression that we would be accommodated and relocated to a different room. ...Enter ALEX, who is one of the most insulting, Hilton hotel clerks I have ever met in my entire life. When we inquired about moving to another room, Alex told us that the hotel was fully booked (keep this in mind). Next, we were told that there was nothing that could be done because maintenance was not on site, THEN when we made it clear that this excuse would not fly, Alex's solution was to spray our room with LOADS of RAID and have our children sit in the lobby for "about 5 minutes". Mind you, this was after he insinuated that WE must have brought the winged insects with us to the hotel, because we did not report it at 11:56 the night before. We have two allergen induced asthmatic children who both have competitions tomorrow and my son is now having a reaction to what I can only assume is the chemicals in the bug spray. We have asked for a refund so that we may go to another hotel and were refused that option as well. I was inclined to believe that we were being lied to concerning the hotel being fully booked, so I checked online and sure enough there was availability. I called the front desk from my cell phone, put on a sweet voice and inquired, sure enough Alex confirmed that they had a room available. I immediately walked back downstairs (video posted) and inquired face to face about the room. Although there is another room at the hotel available, guest services is refusing to move our family. They claim that because we booked through Booking.com, no changes can be made to the reservation REGARDLESS of a flying bug infestation.   Do what you will with this information, but if I were you I would keep searching for a better place for my family to stay!

Staff was great and made sure my room was good. Kids enjoyed the pool till 10pm. AC was cold and…read morebeds were comfy. Not sure if the fridge is working too well but I would stay here again!

Clean rooms. Has breakfast with blueberry waffles. Inside was quiet the street noise in our end was…read morea bit much until 11. A little tough to find staff. The seamed to either be in a room behind the desk or in the kitchen. Rooms are showing some wear. Very firm beds.

It's an ok place to stay at, rooms have stove…read more Microwave, fridge freezer and a dishwasher. Has a free laundry to use also and a reasonably Equipped gym. The management couple be a little friendlier But the lady I checked in with was very helpful It's a bit off the main drag, so if you want to get Food or anything else you need to have a car. Or rely on grub hub or similar.

What a nasty tired property. Afraid to pull my shoes off and just as afraid to lay down on the…read morebed. A very dirty smell in the entire place. Very sad it is not something you find in IHG hotels normally!

BEDBUGS PARADISE!! Hotel Oyo is more like hotel OH NO, Hell NO!! I would give a minus 5 star if…read morethat was an option. We chose to stay here because of a last minute decision to stay close to the wedding that we came to attend. Huge mistake. We were suddenly awakened from our sleep by burning and itching on our faces, arms, and stomach. Then when we put the lights on there were more than 10 bugs all over the pillows. How disgusting!!! What an infestation. The bugs were not even disturbed by the lights. They were everywhere. After taking some videos and photos we ran out of there with our possessions. At 3am in the morning people were hanging out in their cars in the parking lot. We felt unsafe there. We slept in our car parked across the street of another hotel's parking lot. The next morning we entered the room to shower and the bugs were still hanging out all over the pillows. Save yourself from this filth and reserve a room at Tru by Hilton. That is what we did and that place was perfect and clean with an amazing breakfast spread, a gym, pool and a pool table.

This room was terrible under the bed was filthy. Big spiders and roaches. I would never stay here.read more

Hotel was clean, cool and convenient. Hotel staff was professional and courteous. I felt safe and…read morewould stay here again.

Great hotel for a decently cheap rate, location was ideal for visiting family in both Walker and…read moreBaton Rouge. I called before arriving to ensure I was going to be able to check-in in the middle of the night since I was driving from Orlando - I'm glad I called because with arriving at 3a, I would've been marked as a no-show at 2a. Parking did fill up quickly and definitely not enough handicapped spaces, especially since one is reserved for veterans only; luckily I don't have a wheelchair, otherwise I would've been SOL. My phone seemed to work better using cellular data instead of their wifi, but my laptop had no issues connecting. Check-in/out was super quick and easy, the front desk ladies were wonderful and friendly. Ice machine was broken for the entirety of my stay (4 nights), but that's really my only major gripe.

I am traveling cross country and staying at a different Best Western every night. This hotel was by…read morefar the most pleasant and unexpected experience. From the second I walked in, I was greeted with a smile from the front desk clerk named Daniel Whitten. This young man was so kind and helpful in answering all my questions. Since this was my first time in Louisiana, I was curious about the area, where to eat and things to do. Daniel spoke about the town and the area in such away that I must make a visit back sometime in the future.. Most hotel rooms are interchangeable, but it's the people that work there that make the experience worthwhile. Daniel is an asset to Best Western and deserves to be celebrated. I honestly do not know what his title is but, if it was up to me, he would be promoted. The hotel was clean, the rooms were big. The free breakfast in the morning was an extra bonus and especially good with scrambled eggs, sausage and waffles. The location is tucked away, and a little more secluded for peace and quiet. I only spent one night here, but it was an enjoyable one. Definitely recommend this hotel.

DO NOT STAY HERE!…read more This was one of the worst customer service experiences I have ever had at a hotel. We booked and prepaid for a room through a third-party site. I reserved a room with two beds, but when we arrived, we were given a single-king room and were told the hotel apparently did not have the room type I had booked. I asked if we could be moved to a double-queen room since I needed two beds. I was told they could not change the room because I booked through a third party. I then asked if we could get a rollaway bed. I was told no because their rollaway had springs sticking out of it. The employee's solution was to give me extra blankets so I could sleep on the floor. When I questioned why they couldn't simply move us if another room was available, the front desk employee became extremely rude and started yelling at me. I asked him several times to stop yelling, but he only became louder. He repeatedly threatened to call the police and kept saying there were cameras. I was on the phone with the third-party booking company trying to resolve the situation, but the employee was yelling so loudly from the front desk that I couldn't even hear the representative. I had to walk out of the kitchen area twice to ask him to lower his voice. It was so disruptive that other guests were coming out of their rooms to see what was happening. The third-party company tried calling the hotel multiple times to change the reservation, but the employee refused to answer. I even offered to hand him my phone so he could speak directly with the representative, but he refused. My husband, who is normally extremely calm, asked him a simple yes-or-no question. The employee became confrontational with him as well. When my husband said the situation was starting to upset him, the employee claimed he was being threatened and called the police. The police arrived, and the employee told them that we were threatening him. The security cameras should tell the real story. The officers spoke with my husband, heard what had happened, and then went back inside. We left shortly afterward and found another hotel. I also spoke with the owner and asked him to review the security footage. He had already heard the employee yelling and had heard the conversation with my husband. I told him there was absolutely no reason anyone in customer service should speak to a paying customer the way we were spoken to. I don't believe the customer is always right, but every customer deserves to be treated with basic courtesy and respect. Being frustrated or having a "really long day," as the employee said, is not an excuse to yell at guests, threaten them with police, or tell a paying customer to sleep on the floor. The most disappointing part is that our group had 10 additional rooms booked at this hotel. After this experience, those rooms will not be staying here either. One employee's behavior can cost a business a lot of money and future customers. Unfortunately, that is exactly what happened here. I would absolutely NOT recommend staying at this hotel.

I prepaid for a 5 day, four night stay at this hotel which I found on Delta's website. They…read morepromised A Hot breakfast, a fridge, microwave , and coffee service in every room. I also booked a double, handicapped room. The photos shown on the website were of a budget hotel that was clean and accessible to the highway. When myself and my cousin arrived. , I was given a king bedroom and when I asked about the double, I was told that they didn't have any of those on the first floor!! When we entered the room, we were shocked to see only one towel each and one washcloth each. No hand towels. There was also NO BEDSPREAD OR BLANKET on the bed !! When I called the office. I was told that they "don't provide bedspreads or blankets??!! I also asked for extra towels as the ones provided were TI NY!! So I had to go out to Walmart to BUY a $40 blanket since the temperature was going into the low 40's that night and the heater was barely working.. I will NEVER go to this or ANY SONESTA HOTEL AGAIN! Which is sad because I usually spend EVERY birthday at the Royal SONESTA on Bourbon Street and I love that hotel... But, given the lack of response from SONESTA when I complained to them regarding THIS EXPERIENCE was Disappointing!! I was shocked to get such a "ho-hum" response. They said, "sorry about how you feel, we will pass it on to the hotel manager!!"" Are you KIDDING ME?? I spend a few thousands of dollars a year with this chain and that's the BEST YOU CAN DO??!!! I guess no more Royal SONESTA for me!! No more fine dining meals at the restaurant in the hotel... it's a shame!! Furthermore I asked SONESTA to give me credit for points I earned during this miserable experience. I got ZERO RESPONSE about that either!! SAD!!

Photos speak for themselves…read more This is what happens when you don't book ahead of time before game weekend in BR. You get stuck paying $120/night for what you should rightfully expect would be a clean place to lay down your head. I grabbed a towel and put that down on the bed as a barrier after pulling back the sheets and finding hair and stains. Slept fully clothed and prayed for morning to come so I could get out of this nasty place! Disgusting!!

Repeat visits to this location. The price is even a few dollars cheaper than the solicitation…read morestation...I mean the Super 8 on Seigen. And for people like me that price is one of the few affordable motels in the area yet the differences between this Days Inn and let's say Super 8 are instantly recognizable. Your money is much better spent here. Trust me, bro. Front desk staff are great. Breakfast is basic w no meats so just self make waffles, cereal, toast, juice and yoplaits but that's totally acceptable given the price point. No personal coffee maker in the rooms but that's ok too. The cleanliness of the room and nice bath and extremely comfortable bed makes this place a solid stay option. Plus being as though it's an all indoor access motel you don't have to deal with the heat every time you open the door to your room. I definitely recommend this location if you're on a budget as its the best one around in the lower price range. No elevator. Two storied building. And the washer and dryer together total out to $3.50 a load for both. Quarters only tho. Coke machine on the first floor. Half filled vending machine but not many appealing offerings. Not a motel w a view so don't hope for that but it's expected given the location. All in all a good solid 4.

This place is a joke. My card wasn't working to enter my room when I arrived late one evening, the…read morefront door was locked as most hotels are, the side door was open, lock did not work, so I walked in to the glass door in the lobby and explained to the gentleman my card didn't work, he asked what room I gave him my room number and he recoded the card. To my surprise he NEVER asked for ID or even my name, I could have told him any room and got a key. Hopefully somebody catches on. The front door was locked, the lock was broken on the side door, yes you could get in without a key but the front door was locked. I bet they feel real secure. And let me add this was hours after I checked in with another gentleman. Don't want people to think he may have remembered me from check in.

Although our expectations were not super high because of the price we paid. We were pleasantly…read moresurprised upon our arrival on the outside asthetics. The outdated furniture while checking in gave me an idea of what to expect of our rooms. Sarah checked me in w a smile and although their was a problem she made it work and yes they do have dog friendly rooms but I would suggest you calling them in advance and letting them know you will be bringing your fur baby! We got a non-smoking room that smelled like smoke, again the room decor was truly out dated other than the upgraded TV set. the drawers didn't open and if they did it was not clean, the shower need a remodel. Their was a hole in the bathroom door. As far as I know they have new management and are trying to upgrade the place. Hopeful they do and people start giving them better stars.

Do not stay here. Drug and hooker flop house. Had a guy…read morecranked up on meth pacing our door all night. Working girls on second floor. Room was beat to heck- mold and unfinished repairs in bathroom. Room smelled like urine Trash behind the bed and dirty water on the floor Door molding and splitting Front desk lady extremely rude. Loud partying all night Pool looks like a toilet Don't be fooled by their website photos Place is a trailer park