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    Western States Security

    3.0 (2 reviews)
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    Services - Western States Security

    Security system installation

    Security system repair

    Security monitoring services

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    Vivint

    Vivint

    1.0
    (2 reviews)

    I have never had such a all-around poor experience with a company. I started my service roughly 3…read moreyears ago. I was sold the product under the guise of the cost of equipment being included in the monthly service fee. Turns out that is not true, whatever equipment you need for your house is built into a separate loan with a external company. Which ultimately leads you to spending thousands of dollars on a cheap android tablet, a handful of average quality home cameras and a doorbell. The actual security service is incredibly slow. It takes far too long for any doorbell or video notification to come through for the notification to actually be useful, and in the few instances that my alarm actually did it go off for a legitimate reason it took far too long before I actually received a call from vivint, your house will be robbed and empty or engulfed in flames before Vivint takes action to help you. The real world timing of this service is just not actually useful. Finally, good luck canceling your service. You will have to play games of telephone confirming with your loan company that you have paid for your equipment. They will have to send documentation that your equipment is paid for to Vivint. You will have to pay a early cancellation fee. Mine was about $250. Once they get done trying to convince you to upgrade your service to their newest product/ move your system to a new home/ try and convince the new owners to pay for the remaining service, they will tell you that they are going to send an email from documents@vivint.com. That you will have to copy and paste and send back to documents@vivint.com. I unfortunately was able to get to this step having not paid the early cancellation fee and was charged for two extra months of service because there was no communication back from Vivint that there was a problem with my cancellation. Stay away from this company, they will turn you into an angry human.

    Dont buy this system. They are a rip off. They take your credit card and then keep charging it…read more There are a lot better systems and this company is not trust worthy.

    Next Step Communications

    Next Step Communications

    4.8
    (44 reviews)

    Seriously so happy I found this crew!!! They will do great!…read more My home internet has been terrible for far too long and it's been frustrating trying to find something else..... the only thing that seemed like it would solve our problems was Starlink...: my husband wouldn't commit to helping me install it and wanted me to find someone who could do it and do it right! I poked around on the internet and I mainly ended up with random companies that were not "local" then I found Next Step Communications... I did their online form to get them to contact me and they did so basically instantly. The best part was that it was an actual person and not an automated system response. Jason & Ryan were on top of it and ready to help me however they could. I asked tons of questions and serval I probably asked serval times. My husband had some questions that I emailed them back and forth about. In no time it was evident that they were the ones that we wanted to install Starlink. The starlink equipment was ordered and the installation was scheduled. My starlink came sooner than expected and they adjusted their schedule to accommodate the early installation Their crew to install was two very nice guys who did a great job. Not only did they bring their booties to wear in the house but they literally had everything they needed in their vehicle. Ive had several different installers that have came to my home over the years and it usually stresses me out because they make an absolute mess and they have zero respect for your clean home and nice things. BUT Next Step Communications did a great job on the installation of my new Starlink service! The service requested was definitely completed with 100% satisfaction! It was so pleasant to have this experience with the crew from Next Step Communications. They even had a little shop vac to clean up behind themselves. Drop cloths, ladders of every size, mounts and cords for the starlink to adjust to their needs for this particular project. I felt 100% comfortable the entire time they were here and they were a pleasure to work with. Thanks guys for doing a nice job and doing your job, very well that is!

    After a storm took out our Starlink Gen 1 satellite, Next Step came out same day to assess and fix…read morethe issue. Starlink then upgraded us to a Gen 2 and we got the same great service from our installer. Good value with great service.

    Western States Security - securitysystems - Updated July 2026

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