I recently visited the emergency department at St. Ann's via ambulance. It happens to be the…read moreclosest hospital to where I live. It wouldn't have been my first choice of where to go. I've previously been admitted to both OSU Wexner Medical Center and Riverside Hospital. All of that said, my only real complaint is that the chart is not available to my primary care team in the OSU system. My charts with OSU and Ohio Health are linked, so they can all see my continuum of care. I took screen shots of my Mount Carmel test results to share with my OSU care provider. When you come in by ambulance as I did, you get priority in the emergency department. So I got a room right away, and I was seen very quickly. I had donated blood earlier in the afternoon but after dinner I was passing out. They did all the standard tests and determined that my heart was fine. The nurses were responsive and helpful. The most impressive part of this visit was how quickly I was discharged. I expected a very late night, waiting for test results to come back, but the time came more quickly than I anticipated. I spent a total of three hours there. (I think. I was a little out of it at the beginning and not paying attention to when exactly I arrived.) It was not great that I couldn't have anyone with me, but that's this covid world we're living in. I didn't even have my phone to call my husband, but fortunately the nurse let me borrow his. We even had to coordinate my husband dropping off new clothes for me, since what I had been wearing was soiled. The nursing team handled that without any issues. By the time I left, I was able to walk on my own without assistance and without passing out. Of course, they always wheel you out regardless of how well you can walk on your own! At least in my experience. Thank you, Mount Carmel St. Ann's for taking such good care of me. Now if you could just link your charts!

the extremely prolonged malpractice mount carmel st anns and nationwide childrens hospital in…read morecolumbus caused these horrible conditions to mahad said abdullahi, the child of deqa yusuf haji and said abdullahi. this hospital should already be shut down and nurses charged with child abuse!!! nurses deflected concerns from the family about the babys health condition after emergency c section surgery. an inernal brain bleeding slowly happening for several weeks after his birth. the hospital lied about the family and how they cared for their son and systemically separated mahad in mount carmel from deqa and said. then continued improperly treating this child's condition. improperly treating the brain fluid from bleeding which put mahad in a vegetative state!!! justice for the abdullahi family and to hell with mount carmel st anns and nationwide childrens hospital!!!!

Very nice, new, and excellent staff…read more This place is very nice! The staff was very kind and knowledgeable during our stay. This place is very new and located away from the city so its not overrun. It was nice to be able to walk in and get immediate attention. The rooms that they put you in were large and private. We never felt like we were on display or rushed as we have been at other ER's. Thanks for all the great work, compassionate staff and excellent facility.

Very clean and friendly staff! Make you feel welcomed and actually seem to care. Private rooms and…read morequick service. Wayyy better than an other ER I've been to. Nurses Katie and Kurt were awesome and dr Singhal was very informative and helpful!

Its easy to park here. Easy to find to find your doctors office as the halls are marked nicely…read more The doctors offices are clean and friendly. The medical staff top rate. I like it better than Ohio State Hospitals. .

The doctors do not care about controlling any sort of pain…read more Their main objective is worrying about you having too much even after surgery. I cried myself to sleep two nights in a row after having back surgery and being on a ventilator for 10 days with NO SEDATION. I was told by one doctor that the pain control was a priority and my orders wouldn't change. The next doctor came on and would only give me Tylenol and he tried to give me Haladol for pain. This is after crying myself to sleep. The doctor that came on the next day said No more IV pain meds as it would constipate me even though I had just had a bowel movenment. She wanted me to take an antidepressant for a few days for pain. She did thankfully allow me to have valium every 4 hours as needed but then changed the order the next day without even telling me! And then there are the cameras in the room that turn on every so often. But when I got very upset and agitated and was crying. The nurse wanted me to shut up and when I wanted to go home and started to pull at my ekg leads, she brought another camera in the room that yelled at me even if i scratched my nose or if I tried to put my purse in a chair and God forbid I move my head because the camera yells and says to lay still. When I tried to brush my hair, it told me NOT to pull on my own hair! This is the creepiest thing I have ever been through. I am stil here and the camera has been in the room for 2 days. NEVER AGAIN will I darken the doorstep of Riverside Hospital which is a shame because the nurses (80% of them ) were fantastic and at a loss for the way the doctors treated the pain medications and letting someone writhe in pain for hours.

I seem to have had several bad experiences here. I will not adjust my 1 Star. Yes the staff are…read moreobviously busy but have some bedside manners. As a patient I'm already stressed and I have several health issues and to be inconvenienced does not allow for me to be a "happy" patient. If I do everything in my power to be responsible and show up on time. I do have the right to expect quality service. To boot when I brought my husband for an ER visit and they kicked me out of the room when I'm his wife. They did not ask nicely! I'm stressed because I had to bring my husband in for heart issues it only takes a moment to be kind. So I scheduled my yearly mammo. I get a lovely text telling me the where and when etc. I arrive 15 minutes as requested. The text I received said to go to suite 230! So I go up there the offices are closed and there isn't anyone at a desk or anything. So I have to come back downstairs and ask where to go. I asked nicely but got some pushback.

AVOID THIS PLACE IF YOU HAVE AN EMERGENCY. I had to take my…read moreadult son here. His family doctor thought he had testicular torsion and recommended we go here. He had been having pain for a week on and off and then it took a turn for the worse. He started vomiting. He felt slightly better so we went to the family doctor instead of straight to an ER. We got right in and everything seemed to be going well. They came and did an ultrasound. Then he was admitted. (Yes AFTER THEY DID THE ULTRASOUND) We waited for over 2hours for the results of the ultrasound even though we were told it wouldn't be more than an hour. With testicular torsion, every minute counts. We were told results from the ultrasound sound were negative. (Thankfully) They were going to send us home with a pain medication rx and a referral to a urologist if things don't clear up. I had to tell the dr that things aren't going to get better for him. They've only been getting worse this whole week. What else can we do? The Dr was a little frustrated with me and said well we can run some blood work and do a CT SCAN. If that doesn't work we can send him to the ER. We decided to go with that option. The tech was new and came to draw blood. Blood started squirting everywhere. They got it under control but I never want to see the inside of these walls again. It's nice and new, but that's where it's good side ends. We waited for well over two more hours for those results. Dr came in and said tests were inconclusive. No elevated white blood cells, no kidney stones, nothing. They could send us to the hospital ER, but no one would probably see us there tonight. So we took our referral and went home. This was late on a Friday. Monday morning rolls around. Call into urology and get in to see a nurse practitioner. She lets us know that there are cysts and his white blood cell count was elevated. She believes that the cysts are infected. The Dr at the ER had told us that they were not elevated. The NP showed us on his chart that not only were they elevated, but that they were highlighted yellow on the chart while we were at the ER! If I would've known what we know now, I would've skipped this place altogether. This is NOT an EMERGENCY ROOM. There's nothing urgent about this place, except that it should be shut down. This is a disgrace of a "medical facility". How Ohio Health lets it have their name attached is beyond me. They should be ashamed. This is a cash cow for them and you will be treated as such. We will avoid this place and every other free standing EMERGENCY room from now on. This place is a joke and unfortunately the joke was on us at the price of my son's health and our wallet.

Highly rated high quality surgical care provided with personal concern by caring people.read more

The care was exceptional, the physical therapy was excellent, nurses were outstanding. The food was…read morevery good and served to order and hot,on real plates with cutlery. The cleanliness of the facility is above reproach. Last but not least my surgeon was the best too. I will continue to recommend this hospital to anyone that needs a referral.

No one wants to have to go to Urgent care but recently our little one fell on her arm and it was…read moreafter hours. We called her pediatrician and they recommended X-Rays at urgent care. I like that this was focused on children and was surprised at how easy everything was. We got checked in right away, just had to show Id and insurance and then we only had to wait a few minutes before being seen. They gave her ibuprofen and an ice pack right away and were super awesome with her. I'm glad we have this option so close!

This place was awful. Per pediatrician orders, after interpretation of X-Ray, sent here ONLY to get…read morewalking boot, for fracture. I was informed they needed to do their own X-Ray, we're rude about it, insisted she only had a, "mild sprain," gave her a useless brace for a sprain. Treated her rudely, asking her why she was crying (not sobbing, just in pain). Telling her to, "quit limping," and she was fine, no restrictions, could participate in gym class & double header soccer tournament next day. Morons. I called pediatrician's office next morning, was told UC can see their X-Ray, did not need to do their own, only wanted more money, & I was to call COPC Sports Medicine right away. Doctor said she needed to be seen same day, fitted in walking boot for 6 weeks, due to a "grade 3 lateral ligament tear." Great job, Children's UC on not only being rude, but also not knowing what you're talking about. If it's not you're specialty, which it wasn't, it's okay to say, "I don't know, let me refer you to someone who does, an actual specialist." I will never go there again!

Parking is easy. Park in the safe auto lot. Bring ticket with you to validate before you leave…read more Just makes it easier. Take elevator in garage to level 2 there is a pedestrian bridge to Ross. Tip: You can access Rhodes from Ross but its quicker to get off at level one and walk outside. I was going to Rhodes. Check in is easy. Turn right at the info booth and you will see the registration room. They will log you in and then walk you to your next floor or department for your procedure. You kind of feel like you have your own tour guide. Waiting rooms were clean. They had reclining seats in some of them. The secretary at endoscopy was not at her station for five minutes and people who came in after me then got checked in before me Found that irritating. Plus they just left my stickers on her desk... for all to see. pretty sure that is a HIPPA violation. I didnt like my stickers abandoned on an empty desk. The person scheduled in front of me was late so I got a room 45 min early! Yay me. Tip: always get to these appt times promptly or early.... That person is going to be sad they were late. Staff was great. I need filtered IVs due to a heart condition and that was available and checked on by both anesthesia and my surgeon/doctor. Felt my heart safety was very well cared for. Procedure was explained thoroughly. Dr Hooper was personable, and answered any questions I had thoroughly without rushing or making me feel silly for having questions. Procedure went smoothly. Seems cancer free, thats a good thing. Now just waiting on stomach biopsies. If you ever need a thorough, competent and kind doctor to determine if you have ulcers/stomach cancer... I highly recommend Alexander Hooper at OSU.

Before I going to say how deeply angry I'm about this OSU Urology Dept I have to give thanks to…read morethose employees who cared & tried to help my son with his kidney stone. Doctor Creagh Boulger at OUS East treated my son with vigilance when my son came in bleeding dark red blood & in tremendous pain. He restored the Opioids for the pain which is rated worst than childbirth. Included was a Cat Scan to make sure his kidney wasn't totally blocked & treated my son with Autism with dignity. Garin from the Patient Response Team listened to my concerns & it seemed to me that he was going to try hard to get better treatment for my son. It is possible that he had an influence as instead of waiting until May 21 for Mike's treatment they removed it on May 12th. Doctor Matthew Lee was the kind Doctor who stepped up to the plate. The practice of waiting so long to treat something as painful as a stone is unconscionable. Mike suffered so much during this ordeal from his pain, his Autism and because he couldn't work his full time job. I don't understand what caused this whether it was the industry which causes people to often declare bankruptcy in order to obtain health care. We have the most expensive health by far than the rest of the Industrialized world such as Germany for example which provides Universal health care, out lives us & those who have job pay about 1/2 what wee pay here. Every time I myself suffered from kidney stones the Medical team would give the patient 4 to 5 days to pass it and it it wasn't passed in that time they would go in and remove it. Mike will avoid OSU if he is ever to get the stones again. And in most cases such as mine he will eventually have another attacks.

Unimpressed. Woke…read moreup sick, went to this location even though it was farther away, because it is part of my health system. Didn't make an appointment beforehand because honestly, I wasn't sure how long it would take me to get there or what shape I would be in or if I'd have to have my wife drive me. Made it, walked in, and was immediately put off. They make you check in standing up at a kiosk. They make sick people stand up and go through a bunch of screens on a kiosk. I am already in their system, and still their information was not up-to-date. And then when I went to search for my doctor, he was not in the system, even though he is indeed in the system. And, the wait for a walk-in was 2 to 3 hours out. Look, staff were great: the one person, who showed up partway in and realized I was frustrated with the screen. Nobody else in the kiosk lobby. I called my doctor, who was out that day but they were able to schedule me at another urgent care sooner than I would've gotten in at this place. I'm pretty happy with OhioHealth in general. I am not happy with this location.

Had a medical issue that needed to be dealt with on the weekend. This place is great! Came in at…read more9:15. Waited five minutes. Was seen immediately by a nurse. Then under three minutes a actual doctor (not a nurse practitioner). The waiting room was comfortable and spacious. Rooms clean. My quality of care there was excellent. Zero complaints.

Best hospital for me and my family! We have always had the best care ever! Love them! ER was…read moreamazing and exceptionally on Christmas night when I was taken by squad from Pickerington hospital! Thank you all for making me feel safe and saving my life for real! God Bless all of you!

On Saturday morning, Hubby was experiencing abdominal pain and a swelling on his right side. Of…read morecourse. Things always happen on a weekend. Having been moving and lifting heavy things, we worried that it could be a hernia or appendicitis. We opted to drive 70 miles to avoid nearby more rural hospitals. We used to live nearby and in the past had rare but positive experiences with Mount Carmel. We did not have TOO long of a wait to get taken to a "room". But the room had no bed, remains of food and a bottle of urine. When staff interacted with us, they were friendly and seemed competent but interactions were so infrequent that we felt forgotten even though this was Saturday afternoon and the ER did not seem busy with serious cases. All total during a 6 hour stay, staff interacted with us for maybe 15 minutes. Can't you just poke your nose in and update us? We aren't demanding or difficult people. As luck would have it, the problem wasn't serious but it might have been and you are always scared until you get an answer. Another thing, when he had to go to the bathroom, the nurses station told me to ring for a nurse. How? I went back looked around the room for a call button. Eventually I found a gadget hanging behind his bed, out of sight, that looked like it might work. Shouldn't that have been handed to him with instructions on how to call for help when he was being hooked up to the monitors. And how do you adjust the bed? When we left, shouldn't they have told him, they were going to take out the needle. We thought we were on our own. Blood everywhere. At least on this day, Mount Carmel dropped the ball on patient communication. Parking though is free.