Highly rated high quality surgical care provided with personal concern by caring people.

The care was exceptional, the physical therapy was excellent, nurses were outstanding. The food was very good and served to order and hot,on real plates with cutlery. The cleanliness of the facility is above reproach. Last but not least my surgeon was the best too. I will continue to recommend this hospital to anyone that needs a referral. read more

Took my mom there after she fell. Went to the new ER. She was seen very quickly and the nurses, doctor, radiologist... The whole staff was excellent - professional and caring. read more

This place hospital literally looks like a five star hotel. I came here because my mom had neck surgery a couple of weeks ago and it was very successful.:) The team at Mount Carmel New Albany Surgical Center are very helpful and kind to not only their patients but visitors too! Picking the right hospital is very important when it comes to serious procedures. Mount Carmel New Albany is paired with the right doctors from the Ohio State University who not only know their stuff from the inside out but also teach it. If you want the top doctor for a surgical procedure, consider coming to this hospital because you know you will be in good hands. I'm very happy my mom has fully recovered thanks to the team at New Albany Surgical Center, they saved her life! I believe anyone undergoing any serious surgery should come and check out this hospital. read more

Mount Carmel New Albany - Hospitals Near Me - New Albany, Ohio

The billing department here is atrocious. They are all incompetent. Every single time I walked in there I gave my insurance card and fixed my address with them. STILL they have the wrong address, sending bills they have not billed my insurance for saying past due. I have to call them and do it all over every time! The desk clerks are not the friendliest and the waiting in the room for the nurse and doctor is always very long. Not worth the headache dealing with anyone there My review is for the 55 North High st., New Albany location not sure how it got here read more

I had an outpatient surgery for a fractured elbow. Wonderful care! The surgery was more extensive than we had hoped for but the whole day was a very positive experience. Thank you too all my nurses Jamie, Sarah, Amanda, Carrie, and Jennifer. My anesthesia team Dr. Van Fossen and Jack. My surgeon Dr. Stutzman and his team. And all the others that I have unfortunately not recalled your name. read more

My experience has been very good.I had an overnight stay for a hip replacement.The staff from the reception area ,medical techs,the physical therapist,the nurses and the dietary department were excellent.They were very kind to me.I would recommend this facility.I really like the surgeon that I had Dr.Politi.I did go to a facility for physical therapy.I did need a little more help,but my only regret was not being able to have physical and occupational therapy at the surgery center.I just got a little spoiled. read more

7:26 PM (3 minutes ago) I have been suffering with a severe sinus infection for two weeks.  On Sunday May 16 I went Newark Licking Valley Urgent Care where I was prescribed Levaquin.  Today, Wednesday May 19, I woke up feeling alarming worse with a severe headache.  I called the Urgent Care I visited and they suggested I visit the ER since the antibiotic should have been working.  Instead I opted to reach out to my family physician before I went to the ER, thinking she might have some advice. My physician is Dr. Bakare with Mount Carmel New Albany.  I called during office hours, talked with a receptionist  who recorded all my information carefully. I was promised a call back from either Dr. Bakare or one of her staff.  I didn't not receive a return call.  Continuing to feel worse after office hours,  I left a message for the doctor on call. Who was also non-responsive.  Had I known "my" doctor was not going to respond I could have been at the ER today.  The doctor patient relationship is a business for which I pay. I will be taking my business elsewhere. read more

I'm torn about this review of the New Albany Surgical Center. My doctor recommended cortisone injections and referred me to this center. I called and left several messages. The recording said they would call back within 24 hours. It took a week to get a callback. My appointment was set for a month in the future. They said they called me on my cell phone 3 time to discuss admittance procedures and costs. There was only one call made to my phone. They also said they would call me 1 day before the procedure to tell me what time to arrive. They never called so I had to call the morning of my appointment day to find out what time to arrive. The appointment was set for a specific day, but they would not establish an appointment time. I had to cancel everything on my calendar to clear the whole day for this appointment. They also told me I could not drive myself home after the appointment. I made arrangements with my neighbor to pick me up after the appointment. When I arrived, the nurse told me that my ride home had to be in the waiting area before they would start the procedure. This information was not listed in the instructions nor was it communicated to me via phone. Very inconvenient and unprofessional. That being said, the medical portion of the appointment went well. The surgery nurses and doctors were very professional and caring. However, the business office aspect of this operation needs some serious improvement. read more

Very displeased with this practice. Came in as a new patient. Wasn't greeted at the front desk. Didn't have me fill out ANY new patient paperwork. My apt was for 2:30. Left work at 1:30 to arrive at 2:07. Got checked in and waited in the waiting room until 2:55 and finally walked out. Waste of time. Very very unprofessional. Lady behind desk offered to reschedule. I will be finding a new practice. Horrible experience. read more

Mt. Carmel New Albany took excellent care of my mother. Her case manager and nurses were all very reasonable, understanding, compassionate and had excellent communication skills!! My father and I appreciated the entire staff!! Very competent and professional from the beginning to discharge!!! read more

DO NOT SEE DOCTOR INGA JOLLY. She is a total jerk. She refuses to listen to patients describing symptoms to get a diagnosis and is OBSCENELY RUDE to people just trying to get a better quality of life. My wife had a truly terrible experience. I WILL be calling the president of HR AND DEMAND an apology. This unprofessional and unhelpful behavior is completely unacceptable. If you're not in the business of healing and helping get the hell out of healthcare and go into consultation you sophomoric stain on the face of decency. read more

I had knee replacement surgery on May 6 at this facility. It is like a five star hotel. The staff is very attentive, the accommodations are unlike any hospital and I almost didn't want to leave. I recommend this facility if you're have orthopedic or spinal surgery read more

I had total knee replacement on December 7. The hospital is beautiful. The design and decor are very pleasing, especially to a new and nervous patient. While I waited to be taken back for pre-op, I sat in a nice place, a far cry from most hospital receiving areas. Preparing for surgery was accomplished quickly but with concern for comfort and privacy. I was kept warm, which helped in many ways. Hours later, recovery was begun with complete medical and personal care. There was no lapse in my pain medication coverage throughout my stay. I sincerely liked and appreciated every staff member during my stay. I realize how too-good-to-be-true that sounds, but every staff member was kind and efficient. The food was delicious. After two days my emotions were pent up from medication, traditional pain accompanying this surgery, and round-the-clock attention. A chaplain stopped by with rich and excellent encouragement. Physical Therapy was professionally and dedicated in application (yes, it hurt) and although I dreaded it when they arrived, I felt better later because of the session. There was no problem with the discharge process. If your surgical staff operates in this hospital, I believe you'll be pleased from start to finish. Update: Returned for my second knee surgery. Everything written above still the same. Recommend this wonderful facility. read more

This facility is right up there with a 5 SPA. Nothing but the professional quality care. I have stayed in several HOSPITALS and this place IS THE BEST EVER IN THE STATE OF OHIO. read more

I had a total R Shoulder reverse shoulder replacement on Dec. 7 2017. I could not have been more cared for. My room was just perfect, everything perfectly placed. Staff was was so very helpful, especially Nurse Josh. Even though I was very afraid, Josh put me at rest. I am truly grateful to the entire facility and staff, especially Josh. Thank you read more

Facilities and doctors are good. However, my mother was forced out one day post op (instead of the planned and agreed-upon 3 day stay) to make room for a bed. It was clear they needed us to leave solely for that reason and by 2:30. So she was forced to travel 3 hours via my car with minimal pain meds, in excruciating pain to the point of tears so they could bring another in to make their money while disregarding my mom. When they forced her out she couldn't walk to the bathroom, let alone a few feet. She still needed two people to get her up and into a wheelchair. They didn't even attempt to wash her. They sent her out quickly because they needed space and treated her like garbage. And oh, by the way, told me "you need to get out of the car half way home to make sure she walks around so she doesn't get a blood clot. " They're telling me this when she's not moving much with them and it took two of them to move her themselves. Okay, I'll do something even you couldn't in the middle of ohio while she's crying in pain!!! The nurses/aids clearly had their marching orders. Day one there was great but the assembly line treatment and disregard for patient safety is a huge black eye and a major concern after surgery. read more

Both of my parents have had surgeries by Dr. Michael Morris, one for a knee and one for a hip. He did a phenomenal job, as I had expected due to the reputation of the practice. I knew they were in good hands and was comforted when he met with Us before and after surgery. But what prompts this review is the care I saw him give both of my parents at post op visits. He is personable and compassionate. He took plenty of time. He carefully evaluated their subsequent issues without jumping to surgery or even cortisone shots when more conservative measures will do. The office staff is friendly and patient and the atmosphere is pleasant and they even include extra therapeutic cushions to elevate chairs for their hip patients. His kindness encouraged my parents to be compliant and to look forward to their appointments. I can't express my gratitude enough for the personal care and attention shown to my parents. read more

Beware of prepaying your deductibles with this organization. They routinely over estimate your deductibles and after your insurance company actually determines your cost, which is always lower, you have a terrible time getting your overpayment returned. In our case they never did send me an invoice, so if I hadn't been watching my insurance company's web site I would never have known they owed me money. When I did call and ask for my money, I was told the account had been paid and therefore closed. When I asked about the several hundred dollars I was owed I was told after a short investigation ...: "oh, yes we owe you some money"., It took a month and several phone calls to actually get it. I don't believe you have an obligation to prepay your deductibles. You should be able to request billing after your insurance company determines how much you owe. By all means stay in touch with your insurance company to determine how much you really owe and do not rely on the hospital to determine your final cost. read more