Lisa who we dealt with for our prescheduled covid testing was great!…read moreStep one: preschedule your test date and time Step two: show up to building E on time Step three: call them to check in while remaining in your vehicle Step four: they will tell you who to watch leave so you know it's your turn to go in Step five: wear a mask in and get quick swabbed It doesn't take long and isn't painful. Don't be scared, they are comforting and gentle. At most it's slightly uncomfortable, but fast. I highly recommend.

I had to go to this hospital's ER while vacationing on the lake. I cannot begin to express how…read moreimpressed I was with every single member on staff. Ashely, Courtney, and Julie went above and beyond and got me through one of the biggest phobias of my life, with the patience and grace of saints! I will be forever grateful for their kindness and I wish I had the kind of care back home, as I did here.

I came to the we at 1:57 sat in the waiting room until 9:20 when I finally asked what was going on…read moreand I was told I had been discharged by hours ago! Never saw a doctor had X-rays done around 4p. Now I'm starting the process all over again, if I could walk I would have left hours ago!

Hamot needs to read this article on medical ethics below…read more . My relative went there with a horrible toothache and a proven history of past heart attacks. He was in agony due to a toothache and is not supposed to take aleve due to kidney issues Tylenol won't touch the pain for him he knows this. Aleve and ibuprofen are jokes for tooth aches and he is supposed to avoid them I am sure you are good people and mean well but your actions and policies are cruel and they don't have to be . He has no idea how long it might take to see the dentist he just realized this is acute. He already tried to tough it out with over the counter meds but at first he came here not due to pain but in fear he was having a heart attack. But as he sat here the pain got unbearavble. He is over 60 and rarely visits the ER and only does for heart issues and you could easily see that he never asked for pain meridine at the ER in the past. This time he did - --- he pointed out he slept 3 hours last night. THis is an elderly patient who has had cardiac issues has a medical history locally online and they could validate the cause of his pain. it was more than just the tooth. the first dr was very nice and was going to help find something which by the way he only asked for nerve medicine as it had helped i the past. Teeth are part of your neurological system and surely there is some nonaddictive pain medicine you can find for teeth if that is the concern. The second dr said just use aleve which is not sufficient! --watch wanda sykes on ibuprofen. We had just come back from a show and it was a weekend. We left tht show at inter issue due to his pain shooting in his face. He also had a high 175/101 blood pressure which was because of the pain! this is just cruelty on wheels. You are so busy trying to avoid drug shoppers--who would show a history of tons of visits to the ER etc etc --that you deny empathy and compassion to those who need it the most. You could have seen that he literally had a broken bone months ago but did not ask for special pain medicine. But now he was in agony and he is a cardiac patient and I am beside myself seeing him suffer for no reason at all. Please read this on the ethics of pain management. You could have just given him a few days worth. But now he is suffering greatly. https://journalofethics.ama-assn.org/article/why-must-pain-patients-be-found-deserving-treatment/2008-01 everyone there was very nice and cordial. But you didn't give him the dignity to get the simple treatment he needed --you could have done it and you didn't. We are leaving upmc medical plan and may never go to hamot med center again. You easily should be able to see the history and figure out who is actually in pain. But hamot doesn't care enough about patient suffering to figure out a protocol to give them pain medicine that is just and compassionate . Are you a football coach telling people to just bear the pain like they are competing for some tough guy award or a compassionate doctor? get some counseling this was cruel. Read the ethics article by the AMA on this topic There are many studies showing that Tylenol does not work AT all for many people based on genetics .

I have been a resident of Dunkirk for over two decades. I have had two children born in Brooks…read moreMemorial Hospital. I, for one, am thankful to have a hospital in walking distance, and one that has such caring (for the most part) staff. I have heard a lot of criticism of the hospital through the years, but always found it an oasis in time of emergency. There is the crux of the situation. The emergency room is often used as a walk-in healthcare center, and the city REALLY needs to address this issue if it intends to (certainly against my wishes and comprehension) to move the hospital location. (Which for the life of me, is mind boggling when it leaves a huge parcel of land vacant, and the people without a centrally localized hospital.) I say "city," because it must be involved in the permits, etc. Or maybe, Pomfret. Maybe all. WHO knows??? Just want to say Brooks is not as bad as people say. I would also like to point out, while in the ER Lobby, one never truly knows how many cubicles in the back of the ER are available, or for what those "other" people are being seen. The ER is managed on a TRIAGE basis.

"Our family is deeply grateful to the entire staff for their compassionate care during my father's…read moreend-of-life journey. The doctors and nurses were exceptional--kind, attentive, and supportive. They allowed our whole family to be with him until the very end, which meant so much to us. We'll always remember their kindness and professionalism."

Horrible. Ive been in the waiting room for over an hour. Absolutely no one else is here. My son is…read morediabetic and needs insulin soon. Im gonna get charged a ridiculous amount of money for absolutely nothing when we leave to get to his insulin. No

Dr Amsdell came in and immediately knew what the problem was and suggested surgery. He considered…read moremy active lifestyle and recommended surgery over merely a cast. Appreciated his honesty and concern for my longterm health.

I was in the adult unit of inpatient mental health services. The staff are generally quite kind and…read moreaccommodating. However, there was no compassion for me when I had a panic attack over getting my blood drawn. The phlebotomist held my arm down and did the blood draw mid panic attack while I was crying for him not to. As someone with past sexual trauma, this was quite triggering and you'd expect those dealing with patients to be more trauma informed, but I guess not. They also put me on new medication without informing me what any of the possible side effects would be or even asking me and have been known to do this to patients.

Handicapped automatic doors at Building D Imaging and Medical do not work properly at 7 am. This…read morehas been an ongoing issue for months. Sometimes they work. Sometimes they do not. This is not fair for people in wheelchairs or people pushing the wheel chairs. UPMC should have the resources to address this issue. This has been an ongoing issue for months. It is a known issue by hospital staff. Response to Business Manager: I filled out the form you mention before and heard nothing from UPMC. I outlined the concern here. Main entrance to building d off Sherman Street where multiple handicapped patrons visit hospital daily.

stayed at Saint Vincent Hospital for a knee replacement. First night staff was good for the…read moreexception of a few that thought it was ok to talk in hallway like they were at a concert. Very inconsiderate as it was 12:30 in the morning and woke me out of a dead sleep. The next morning was a whole different shift of employees. I had to ask 3 times within an hour for pain medicine. Also called staff for other help and was greeted with their attitude. Not my problem you are unstaffed. you have a job to do and get paid. I have no say so how much you bill my insurance. No one should have to be treated like this.

Took my boyfriend to St. Vincent this morning and had a terrible experience. Not only did it take a…read morevery long time to get into a room, when it was an emergency, but they also did not allow me with him even though he was unable to communicate with the nurses. When they release him, they also forgot to take out the IV needle and we had to take it out when we got home. They did not run the correct tests that were needed and simply just didn't care. Terrible experience.

I was in here to take an elderly family member to Emergency last week. The triage nurse was very…read morefriendly and we took a seat in the waiting room. There was a TV monitor that said how many people were being treated and how many were waiting, along with the waiting time to see a doctor. It told us 90 minutes but we didn't see a doctor until about 3.5 hours! Once we did see the doctor, things moved relatively quickly with an X-ray being performed. The triage nurse made sure we were good to go by telling us everything we needed to know about the medication, hats off to her!

Seriously??? My sister was sent here by a GP who said she was severely dehydrated from bad…read morereactions to meds...doc said she needed bloodwork and fluid IV immediately! she spent over 4 hours there to be told no IV needed! No blood work done! She was told to take Imodium and BRAT diet...doc did NOT know what the A stood for...duh...applesauce!! She left without any proper care...what a waste of time Had to explain why leaving and then they brought out nurse for bloodwork told needed to wait another hour for results!! Too sick to wait more than 7 hours!! A sign says Scent Free but no one enforced it and the smell of perfume was sickening Horrible horrid ER!!!