Lisa who we dealt with for our prescheduled covid testing was great!…read moreStep one: preschedule your test date and time Step two: show up to building E on time Step three: call them to check in while remaining in your vehicle Step four: they will tell you who to watch leave so you know it's your turn to go in Step five: wear a mask in and get quick swabbed It doesn't take long and isn't painful. Don't be scared, they are comforting and gentle. At most it's slightly uncomfortable, but fast. I highly recommend.

I had to go to this hospital's ER while vacationing on the lake. I cannot begin to express how…read moreimpressed I was with every single member on staff. Ashely, Courtney, and Julie went above and beyond and got me through one of the biggest phobias of my life, with the patience and grace of saints! I will be forever grateful for their kindness and I wish I had the kind of care back home, as I did here.

Over the years, I have had many appointments at this hospital and had to be admitted for care…read moreseveral times as well. The staff has always been wonderful and the doctors the best. I trust my entire family, and summer visitors, to their care.

Horrible , horrible ,horrible! The ER is so pathetically horrible, the first thing the "Nurse"…read moresays is "We don't give out drugs here!" Seriously?? I'm a 60 year old woman who only goes to the ER when something is terribly wrong,These Employees need to realize that not everyone is there for "drugs" The "Night Shift" at this place is so unwelcoming and so rude I'll die before I go back there, I have been to this ER 4 times in 13 years and to me these people are all unprofessional from the Doctors to the Nurses." I have never seen a place anywhere like this.. Westfield Memorial Hospital is a really bad joke. I gave it ONE star because it didn't have a big fat ZERO to select. The Employees in the ER should be called out for the way they treat people.

I was in the adult unit of inpatient mental health services. The staff are generally quite kind and…read moreaccommodating. However, there was no compassion for me when I had a panic attack over getting my blood drawn. The phlebotomist held my arm down and did the blood draw mid panic attack while I was crying for him not to. As someone with past sexual trauma, this was quite triggering and you'd expect those dealing with patients to be more trauma informed, but I guess not. They also put me on new medication without informing me what any of the possible side effects would be or even asking me and have been known to do this to patients.

Handicapped automatic doors at Building D Imaging and Medical do not work properly at 7 am. This…read morehas been an ongoing issue for months. Sometimes they work. Sometimes they do not. This is not fair for people in wheelchairs or people pushing the wheel chairs. UPMC should have the resources to address this issue. This has been an ongoing issue for months. It is a known issue by hospital staff. Response to Business Manager: I filled out the form you mention before and heard nothing from UPMC. I outlined the concern here. Main entrance to building d off Sherman Street where multiple handicapped patrons visit hospital daily.

Great place and Staff! There's only one problem. They actually have a slushy machine free for…read morepatients to drink if they wish! it's pure garbage and just all sugar!! I guess corporate wants you to stay unhealthy and keep going back! LOLOLOL

Fast, efficient, kind and pleasant professionals. Made me feel very comfortable. Gone are the old…read moredays of bad doctor office visits that keep a patient waiting. WellNow Urgent Care respects patient schedules and comfort. Thank you for revolutionizing health care in our area!

Dr Amsdell came in and immediately knew what the problem was and suggested surgery. He considered…read moremy active lifestyle and recommended surgery over merely a cast. Appreciated his honesty and concern for my longterm health.

Horrible. Ive been in the waiting room for over an hour. Absolutely no one else is here. My son is…read morediabetic and needs insulin soon. Im gonna get charged a ridiculous amount of money for absolutely nothing when we leave to get to his insulin. No

My niece was admitted for a blood infection last Thursday. She went two days without food - and…read moreonly got food because I called the cafeteria to get her some. They apologized and said they were short handed. She has been feeling better for several days, and has been told she was going home "tomorrow" for the last three days. They said they needed to run a certain scan before they would release her and apparently it took three days to do it. It is now Friday, scan was done yesterday. She thought she was getting out last evening, and then they promised her today she would go home. Now they told her insurance has not approved her home health care, and she won't be going anywhere - Monday at the soonest because insurance company won't be able to approve it until next week. This poor 41 year old has stage 4 cancer and two small children at home she hasn't seen in over a week. I've called to talk to medical director, the CEO, her doctors and left messages. No call back at all! This place has done more harm than good for all of us.

The hospital has lovely employees, well-trained staff, and world-class equipment. What they lack…read moreis private rooms. Every time a loved one comes here for care, the room-mate is a dementia patient who becomes delirious and sets off bed alarms All. Night. Long. Realistically, this is outside the staff's control, but it's not outside the Board's: Other hospitals have reduced the number of rooms to improve the patient experience for those who are not demented (and need rest).

I took my son to the doctors office and the wanted him to go to the children's hospital. With that…read morebeing so far, I asked to take him to Millard Fillmore. Well, they called there and they had a 6 hour wait. So we went to Degraff. Degraff was nice and small and not overwhelmed with people. It was nice to experience this. You'll tell security why you're there, fill out a little yellow form, and put it in a tray outside of the triage nurse window. While you're waiting, there is a TV on. Surprisingly, it was playing Psycho (the old Alfred Hitchcock movie). I'm not complaining at all, just was not expecting that! There is a station where you can borrow complimentary chargers, which was great, as I was not expecting this and my phone was low on battery. You'll give the machine your number and a credit or debit card from your phone (I think I used Apple Pay). This is just to assure you'll bring the charger back and will not charge you unless you don't bring it back on time (I believe it gave me 24 hours with it, if needed). It will give you the date and time to return by. Then, you'll just stick in any of the open ports and you'll get a text confirming your return (and a message on the screen where you returned it). The overall visit was very pleasant and went by quickly. We were in and out of the ER in 3 hours flat. This included a CT scan. The staff was incredibly nice and communicated well.

I was sent a letter by the hospital admitting to the providers poor service and professionalism. I…read morethought it was all over they were finally going to do the right thing! Well I was wrong!! They sent me to collections for a copay I shouldn't have to pay since I was not even treated or provided with anycare!Way to go on completely TANKING on customer service and making someone pay for your providers poor quality of care and lack of professionalism!