Suppose my had a brand new battery put into the car 2/2022 and it's already gone out and causing codes to come up. I called simply because they're is a two year warranty on the battery so I can get it replaced but the office has been no help. read more

if there were -100 stars that would even be too good. bought a 2014 jeep wrangler 6 months ago. too it home has the death wobble. bought a extended warranty from the dealer when I purchased the jeep. found out I have to contact the dealership to start the warranty repairs. I have not been able to contact them. no response 5000 $ out of pocket jeep is still no repaired. it had been a total nightmare!!! run away. I am telling you. corey the new general manager joined the circus. thought he would help me but he just is following the leader. hired a lawyer. I'm done read more

Had my Truck towed to Westgate Imports because it would not start. Once they got to my truck the next morning they called me up and gave me a quote of the repairs needed. I told them to go ahead and put a starter in the truck. They contacted me when they were finished. I picked the truck up and they had an itemized description of all repairs and labor. The cost was very reasonable and quick. read more

Headed here to test drive a Hyundai Genesis on my hunt for a replacement for my dear RSX. They couldn't have possibly missed my arrival because I have no idea how to work the car alarm on my rental, and it was going off for approximately 3.5 minutes before I found the right depression and timing of freaking key fob buttons to stop the incessant thing. Yet, when I walked inside there was no one in the lobby or at the front desk. I waited a bit and a woman finally came out to greet me. I mentioned my husband had called in earlier about the Hyundai and that we'd like to take it for a spin. She went to look for the key, but couldn't find it. After speaking with another man who was working there (back in an office), she told us it was in the service department because the AC wasn't kicking in right. The man went to fetch the vehicle and let us know that it actually wasn't for sale because they'd just discovered an issue with the AC compressor and needed to return it from whence it came to get that fixed first. We test-drove it anyway. When we brought it back, we dropped the keys with the woman up front. She didn't ask us any questions at all! So Phil offered, "We liked it. But we had a few questions for you." She was able to adequately answer our concerns. She also mentioned the car had been in an accident (not on Carfax), but they were good enough to divulge that information (which also explained why the car was priced lower than comps). But I know other dealerships would probably keep that info hidden and slap the sales sticker on it for a few thousand more! In the end, I felt kind of lukewarm about my experience here. Honestly, it was like they were *not* trying to sell me a car. On the one hand (if you've ever dealt with the proverbial "greasy salesman") that could be a plus; but on the other, I just wasn't at all convinced that I should buy from them! read more

Bought my Volvo V60 from Westgate Imports one year ago. Got my car appraised today and was told the car had been in an accident. Car buying experience was terrible. Sold me the car with one key fob. Provided the wrong paper work to the VA DMV, which caused a hold-up with registering the car. Don't try asking for any deals, your reply with be "we're not in the business of charity." Straight from the sales managers mouth. Should of walked out then. Now I have to sort out how to sell a car that I thought had a clean record. Don't trust this business. read more

Very disappointing experience. We bought a Volvo from this dealership yesterday. Went back to the dealership to pick up the car last night and noticed a crack in the rear break light. Told the salesman who sold us the car and he said that he would look into getting it fixed for us. My husband called back today and was told they would not pay to get it fixed. You certainly made a sell but you definitely lost a customer!! read more

Are you the type of person who wants to feel like you're doing business with a family and not a corporation? Well if you are, Westgate Imports delivers in a big way. I won't spend much time talking about their much-lower-than-everyone-else pricing since that is well evidenced, but I will say that 3 people really made this special for me. 1) My experience with Mary was exceptional. When I think Westgate Imports now, I think Mary Saylor. She was an absolute gem. Without her, I wouldn't have a new Audi in my driveway now. At no point was the focus on me buying a car. She was excellent at facilitating anything that made life easier and simpler without an ounce of expectation or imposition; and all the while she was a great listener and fun to talk to. It's rare that I have a customer service experience that is so purely driven by caring. I wish every purchase could be this way. I highly recommend you ask for her. 2) When it came time to sort out the logistics, Justin was very naturally straightforward, forthright, and expedient. His follow through was tremendous. My favorite part was finding out that he had high-prioritized my car to get it finished for delivery in time for the weekend instead of Monday afternoon. That really made my weekend. 3) Kevin in finance was a wizard. He took the time to explain some of the advantageous nuances within finance that pertained to my situation. The end result was him getting me a rate that was lower than my credit union's bottom line. I couldn't be more pleased. It was a pleasure dealing with an auto sales team that was truly organized and that values doing business the old-fashioned way where character and a handshake are worth far more than a sale. I highly recommend you check out Westgate Imports when you're ready to buy a car. They'll make it well worth your while. read more

Westgate Imports - Couldn't be happier with my experience at Westgate. - Car Dealers Near Me - Raleigh, North Carolina

I bought a 2013 Jeep Wrangler from here. They were very professional, courteous and helpful in every aspect of the sale. They handled any concerns I may have had and addressed any issues I requested. The Jeep was in excellent condition and they provided a full Carfax report showing all I needed to make a decision. I was able to take delivery of the vehicle on the same day! I would highly recommend buying a vehicle from Westgate Imports. M. Taylor read more

Well, while the customer service is great. The willingness to sell me a great car was lacking. They didn't rotate the tires or have the car aligned. I feel like that is a no brainer. Not to mention, that after having the car for a month, the check engine light came on. They also didn't let me know that they had to pick up my license plates, instead I had to call them to find out. I have had to put a grand into a car that I shouldn't have to. Total bummer. read more

I bought the scion from westgate, which was a great experience. Not only was it a few thousand cheaper than a brand new one from the dealer, it has had no problems whatsoever compared to a brand new car from the dealer. I did have it at the service station because I nailed a curb. JoAnna called and helped with the purchase of the components to replace the bent parts. Very Very helpful. Great prices and they went out of their way to make sure the tire/wheel was fine and made sure the alignment was not out of spec. and a car wash! Thanks K read more

I wanted to update my review as I have since had a bad experience with Westgate Imports. Recently the time came to replace the turbo on my 2006 Mazdaspeed6, so I asked Westgate to handle the replacement. I provided a slightly different than stock turbo (hybrid Garrett center section to replace the unreliable K04 from Mazda) and explained that one of the water lines would need to be extended by cutting and inserting an 8mm rubber radiator hose. I also provided the name and number of the Turbo supplier should the tech have any questions on how to modify the lines. Westgate accepted the job and called me after two days saying the work was complete. At this point, with previous satisfactory work completed at Westgate I headed home not feeling as though I needed to check their work. A few days later I noticed a slight coolant smell, so I poped the hood to see if I could determine where it was coming from. After a double take, a bit of bewilderment and a call to the turbo supplier I confirmed that Westgate had decided to bypass the hooking up of the stock turbo coolant lines. Instead they put the line out from the engine into a loop back into engine and capped the two coolant ports on the turbo. While this setup would not hurt the turbo itself (there are plenty of non-water cooled turbos), it was not what was requested and certainly not optimal. The car was returned to Westgate the following Monday, they fixed the mistake, apologized and doubled the warranty on the labor to provide a bit more piece of mind. When I returned home I popped the hood once again to check their work. While they had hooked the lines up, one of the coolant hard lines was badly kinked which would obviously restrict water flow and it was in contact with a heat shield which could rub through it over time. While I wish I had the time to keep returning the car to them to fix these obvious mistakes, it is likely easier and less time consuming for me to order to water fittings and just fix it myself. Westgate lost me as a customer on this one which is sad because the front staff is a nice group of people and they are quite convenient to my home. read more

I have been a customer of Westgate Imports for the past 20 years ! This place is simply The best in town, when it comes to car buying experience and value! Very Friendly and professional staff... I definitely recommend Westgate Imports to all my family and friends. Thank You, Westgate Imports for setting the standard so high and taking such a great care of me over years ! read more

I've never had a bad experience going to this place, and I've been a regular customer for almost 9 years now. If you order tires from tirerack.com and need someone in the area to mount them, this is the place. If you need body work done, see Alex, he is great when it comes to making sure your car is repaired to look like new. Even when it comes to getting repairs done, the technicians and the staff at the desk have made sure those repairs go smoothly also. I would highly recommend this place to anyone in the area who needs auto service/body work done. read more

Don't buy a car from this place. Bought a car from them Saturday. And not even 48 hours it's broken down made me late for work. If you want a reliable Car this not the place to buy one from . I called Devin cargill who is the salesman I bought the car from and told them the car was already broken down and all he had to say was to bring it back and he will let me know how much i would have to pay to get it fixed. I only had the car 2 days I shouldn't have to be stressing about how much a repair is going to cost me. read more

Came in because we were towing in a wrecked car for another customer, left owning a minivan. As Christina said, no they are not pushy. When we told them we were looking for a van, they gave us a price sheet, said vehicles are open, and let us walk around until we found a couple we wanted to test drive (we do own a auto repair facility, and they knew this, so we didn't have the normal question and answer that would take place). When we picked the vehicle, the check engine light had came on, so they had to take it back to their shop to diagnose and fix. They did not try to hide any thing with this van, and price was comparable to other stores. Employees were helpful when needed, but were not pushy. When we said we would go to lunch and talk about purchase before we buy, they gave directions and recommendations for where to go, read more

As of right now I bought a 2011 Honda Pilot from this dealer. The power doors weren't functioning after I got it, the key was falling completely apart, and a lot of the interior lights were out. I've called Sam and asked if he can replace the key, and he says it may cost too much. I am waiting to hear back, my next review will be my final input. One of my major issues is that they don't really seem to care about the customers happiness and do whatever they can do to leave a good name. read more

Westgate Imports - This is tape holding the key together... - Car Dealers Near Me - Raleigh, North Carolina

If you read the negative reviews they are all the same. The cars are junk and WestGate needs to be accountable. My son bought a 2013 Chevy Cruze 6 months ago and the vehicle has been in the shop more than 3 months out of the 6. Very disappointed. We were told by the GM that he would take care of us. We wanted to return the car and his idea of taking care of us was to offer $4500, less than half the $10000 my son paid for this piece of junk. We countered for $7000 which would have been. This dealership does not care about their reputation or understand Goodwill and will continually try to sell pieces of junk. read more

People are crazy to buy a Dodge Charger Pursuit from these guys when they buy from the state auction and mark them up $3000-$5000. Save your money and buy from the North Carolina Surplus auction in Cary. read more

This place rock !!! Friendly environment and people which knows what they doing. My experience was using them to handle my car sale. I put up my car for sale on their lot and same day car was listed with nice description and bunch of pictures. 3 days later car got SOLD. Definitely recommend this place. read more

From getting a fair estimate on body work to getting the job done on time. Alex kept me up to date as to the status of my vehicle so I could plan for rental car. Car looks like original showroom condition. I highly recommend read more

I bought a car there a week or 2 ago, n i love my car , I love my car so much I did not walk out on the horrible sales person I had. I felt like I was Just a $ sign, he would not give me time to think n as soon as I gave my signature I was left n a chair for 20 min n had to get up to c exactly what was going on. My sales person was Obe, I think that is how U spell it. Sales people definitely need to be trained a whole lot better. Definitely will not be back. I wish I did not want my car so much BC I would have definitely walked out read more

HORRIBLE! DO NOT GO FOR ANY KIND OF REPAIR! THEY WERE WRONG TWICE, COSTED ME A LOT OF MONEY AND DID NOT CARE. A few months back my car was making a popping noise mid-turn coming from the wheels. I had taken it to two shops to be diagnosed, one told me it was the struts and another told me it was a ball-joint issue. Because both diagnoses were pricey and I still wasn't sure about the problem, I took it to Westgate Imports for another diagnosis. After explaining to them the noise and telling them the information I had gotten from the other shops, I left it with them and they told me they would call me. First of all, they did not call. I had to get in touch with them and ask if my car had been diagnosed. They apologized for the wait and proceeded to tell me that they had found the problem. They assured me that it was just an axle and that their technician had found the noise. They said that they could fix it within the hour, so I gave the go ahead, happy that it was going to be quick and less expensive-- about $280 instead of $800! When my car was ready, I went to pick it up. The job costed about $65 more than the price I was given when I gave my consent over the phone. When I asked why the girl actually shrugged and told me to read the invoice to find out. I was in a hurry to get back to work so I went ahead and took the car. When I turned the wheel to pull out of the parking space at the shop, I heard the popping noise! They had not even test-driven it. I walked right back in, within 2 minutes, and they acted like they had never seen me before. "Which car was yours?" "What's the problem?" I couldn't believe it. I had to get a little ugly with them before I got any cooperation, and they took my key back to take a second look. The next day I got a call from the girl and she informed me that the issue was actually the struts, and that the job would cost about $800. When I asked how they could have missed that because I told them of the other shop's diagnosis, she had no good reason. She informed me that they would be happy to do this ADDITIONAL work if I would like. The axle had been a b.s. unnecessary repair, and they would not even admit it. After a very long, drawn out argument that went in circles, they finally agreed to take the labor from the first job off the price of the second job...so I still had to pay about $650 ADDITIONAL to the original $340. Once it was all said and done and I stood at the counter handing over all my money, the people were suddenly nice and apologetic for the inconvenience. They admitted their misdiagnosis and told me that they hoped I would come back. Because of this, when my car started making another noise about two weeks ago, this time an alarming squeal under the hood, I took it to them, thinking they would take this as their chance to make up for it and for sure do a better job. WRONG. In short, they were even worse with communication, had to keep calling me and asking additional questions because they could not hear any noise (which is again b.s. My car, which usually has a nice throaty hum sounded like nails on a chalkboard under the hood), they pulled some ideas out of thin air, misdiagnosed AGAIN, charged me $450 for unnecessary repairs and did not test drive. When I picked my car up I did not get past the stop sign AGAIN before hearing the noise (STILL sounded like my car was about to self destruct) When I took it back they were annoyed instead of apologetic. They found the real problem as soon as another technician opened the hood. It turned out to be an obvious in-plain-sight issue that would have costed me at most $200 had they diagnosed it correctly the first time, and they REFUSED to refund me the difference, claiming that they had not made any mistakes. They did not care that this was the SECOND time they had screwed up and made me pay for the wrong repairs. Only after I called managers repeatedly for a week and tried to take my complaints to the owner did they refund me a PARTIAL amount. They are incompetent and rude. Don't go. read more

Worst customer service EVER. Walked into the office and the lady at the front desk asks can she help me. Told her the car we were looking at and asks what the price? Her response "a Lot." My response...A lot as in 19.95? What is a lot? The car was under 30k which I was already aware of and just wanted to check out the inside. She wasn't friendly at all and seem reluctant to show me to car. Needless to say, I did not and will not look at a car from this place again and will tell anyone and everyone to steer clear! From what I'm told, others have received the same treatment. read more

We have taken two different cars to Westgate Auto for service and when we got them back, the problems were worse and were never resolved even after multiple attempts to get them to fix the problem. They didn't care, they are what you call "a One and Done" shop -- meaning charge you a lot the first time, do sub par work and don't expect you to come back. I would avoid them and go somewhere else. read more

I purchased a Ford Edge, and was very happy with the experience and the purchase. Kevin, the finance manager, was very helpful and completed the process quickly and easily. Would highly recommend them for your next car purchase. read more

My car buying experience at Westgate was pleasurable. Kevin Bentley, finance manager, was a blessing. He got me the best price for a 2013 Altima. I could not believe the deal that I received for my trade in. I have no desire to look anywhere else for a car from this point forward. The staff's politeness and professionalism was an added bonus. Thanks again Nancy for the sodas. I am going to refer my friends to Westgate whenever they're in need of a car. read more

Don't bother trying to buy if you're out of state, too much work for them in trying to figure out how out of state titles work and will go back and forth with you. Dealt with Kevin Bentley, said he was a "man of his word" which is very false because he agreed to sell me a car for a set price, days later I see the price went up and suddenly they had a problem selling it to me. Spent an entire week trying to get a hold of him and finally they just removed the car from their inventory because of "issues" which I think is complete bs. Don't do business with this dishonest place. read more

I phoned Justin at Westgate with an intent to buy a Fiat 500e. I was very concerned about the range of the batteries, and asked if they would be comfortable with a 70 mile freeway test drive to verify battery life/range. He assured me that this would be no problem. The night before I arrived for the test drive, I called to remind them to plug in and recharge both cars that I was interested in, and was assured by Vanessa that they would be fully recharged. I phoned again in the morning to verify, and was told that one was fully charged, and that the other was recharging... I was mildly irritated, but given the 3 hour drive I had to make, I thought there was a good chance we could charge the second car. When I arrived (after a three hour drive with my trailer), NEITHER car had been charged... both were at about 20% charge with a range of about 9 miles! Justin had also assured me that neither car had any dings or damage. One of the crs had a small ding (OK, perhaps he missed it), as well as a major crease in the rood support behind the B pillar. Not sure how that got there, but seemed likely that it was crash damage. The shop itself is an extension of a collision repair shop. As I hung out at the shop for awhile, I saw a string of cars getting dressed up in the shop... glazed headlights being polished, bumper skins being replaced etc. It looked a bit like the movie Matilda where Danny Davito is repairing the cars with glue and sawdust... did not exactly inspire confidence! IN any event, I suggested that they take the cars to a local rapid charging station, which they said they would do... I went off to lunch, and received a call an hour later stating that they did not have the right adapter (I have a hard time believing this). I returned to Westgate, and the manager Sam (who was at least apologetic) was unable to find another solution. I further suggested that they charge the cars, and trailer them to my office (which was about 80 miles away) for a test drive the following day. I offered to sign the paperwork to buy the car contingent upon a battery life in excess of 75 miles. Considering this is a shop with trucks/trailers, that did not seem an unreasonable request. Sam phoned the owner, who basically said piss off. So, after 6 hours of driving, a crappy lunch, and three hours of sitting around the showroom, I saw a crap wagon that was not as represented, and interacted with 3 different members of the sales team who could not manage to solve a relatively simple problem... despite multiple reminder/verification calls. This was the consummate bad used car salesman experience. If they only had ugly plaid sports coats, the metaphor would be complete. I would strongly recommend against buying a car from Westgate. read more

drove 40 miles to buy a truck they had for 5 k when i was done talking they tried to charge me another $950 beware

What an excellent experience. I brought my Jeep Grand Cherokee in to have body damage repaired. You could not have asked for a better experience; the personnel were inviting and friendly and the facilities were clean and also inviting. Justin performed the estimate for the damage on my vehicle. He described in detail what they would need to do as far as the repairs and how long they would need my Jeep. He provided me an estimate within just a few minutes of looking at the damage. Once I took my Jeep in, my experience was exactly how Justin had described it. I am also very pleased with the quality of work that was performed. Promises were made and promises were kept. I have dealt with other body shops before and they would make promise after promise that they could not keep. It was my pleasure to work with such outstanding people who take pride in their position. Thank you to all who were involved in making this a good experience. read more