I purchased a pre-owned 2008 Highlander, mid-November from Fred Anderson. First issue was the tire pressure light went off immediately when I left the dealership, but was not on during the test drive. I had already planned a trip out of town, so I checked the pressure myself and all of the tires were the same pressure. Fast forward to mid-December, the day my temporary tags expired I called the dealership about not receiving my tags yet. It took me four days and three phone calls to find out that they were sent out the day after they expired (after I called), and I should be receiving them shortly. That wasn't too big of a deal, but a little frustrating. The beginning of January is where my problems really started. I brought my car back to Fred Anderson to have an oil change, the tire pressure light checked, and there was a sound coming from the steering that I wanted checked out. I scheduled my appointment at 8:15am, due to working third shift. About an hour after arrival, I was escorted to my vehicle to help the mechanic identify the sound in my steering. While talking, we realized that the salesmen put my spare tire on upside down (the spare tire on the car previously had been slit, so the dealership replaced it before I bought the car) and did not sync it to my vehicle causing the tire pressure sensor to go off. They also pointed out to me that there was an oil leak coming from my timing chain cover seal, which they would have to drop the motor to fix. I then went driving around to identify the steering sound with the mechanic, and we were able to identify the sound which he later told me was the intermittent steering shaft. After I was informed of all these issues, they told me I was out of my 30 day window so it was not covered, and I would have to pay for it out of pocket. However, I purchased a 3 year/30,000 mile warranty when I purchased the vehicle! After going back and forth, we realized that my warranty was NEVER put into the system but luckily I had brought my paperwork with me. I was informed that it would probably take a day if not more for my warranty information to go through the company. My next step was to find a ride or get a rental car (which $30/day should be covered under my warranty). However, because my warranty was not in the system yet, I could not file a claim to get a rental car from Fred Anderson. I was told that I could pay $35/day for a rental car, and once the warranty went through I MIGHT get reimbursed for $30/day in which my warranty covers. Not to mention I live an hour away from the dealership. I simply told them I was not going to pay for something that was their fault to begin with, and that my husband could come pick me up after he got off work. At 12:00pm, the man that I had been dealing with told me that they would pay for the rental car if I brought it back the next day. At this point I was so frustrated that I had my husband come pick me up at 1:00pm on his lunch break, and I slept in the back of his car till he got off work. Did I mention I am also pregnant!! I will say that Fred Anderson kept me updated daily with the lack of progress for over a week, until they finally decided to fix it without the warranty (it still hadn't gone through). A total of 12 days they kept the vehicle. I am still unsure if the warranty has gone through at this point. Last thing, I got my car back the middle of January and it is now February 1, 2017. I start my car up and the change oil message comes up. I know that the oil had to have been changed when they fixed the timing chain cover seal, therefore it is the simple fact that the reminder was not reset. This is the first car I have ever bought from a dealership, and has been the biggest headache I have gotten from a vehicle (I have 6 vehicles currently including this one). This was supposed to be the reliable baby vehicle (very funny)! read more

The Cliff Notes, because I know this is a long review: -Stephanie Johns, the saleswoman I worked with, is absolutely wonderful. -All of the staff was friendly, welcoming, and absolutely honest about the cars -They do thorough inspections of the vehicles before sale -I visited a number of dealerships and the level of caring and quality I found at Fred Anderson Toyota far surpasses anywhere else I went. I just bought my first used car flying solo and was so happy with Fred Anderson Toyota. After visiting a number of dealerships in the same day, looking at so many cars, I ended up going back to Fred Anderson because the experience was unlike my experiences at other dealerships and 100% not what I expected from car shopping! First and foremost, the saleswoman who helped me, Stephanie Johns was fantastic. She listened to my "must have"s and "want to have"s, my budget and my story to help me pick the car that was right for me. There was no pressure to buy and no push to buy something more expensive/out of my price range. Even though she is a new car saleswoman, the focus was on what I needed, not a higher price tag/newer model. Stephanie was not the only positive interaction I experienced. At both new and used car, the managers were helpful and friendly. Every time I walked in I was greeted with hellos and friendly conversation, and the staff actually remembered who I was and who I was working with. I'll be honest here, I was a bit of a pain and VERY picky about what I needed. Moreover, the staff was honest with me. The first car I grabbed (had not yet had inspection!) ended up having $5,000 worth of work to do on it. I know there are laws against selling lemons, but the fact that Stephanie was so upfront about it and did not let me take it (papers were signed!!!) makes this stand out for me. The honesty and my experiences made me decide to go back again. Stephanie made time for me at the last minute and we went back on the hunt. We were looking at having a car transferred from another location and I became worried about how long that "steal" had been at the other location (1 month, less than $10,000... that does not happen!). The manager (I wish I knew his name so I could give him a plug here!) shared my concern and at my request called the other dealership while Stephanie and I were out on a test drive. When I returned, though the other car was more expensive than the other one I was considering, he told us honestly that the other car was in rough shape. Not so bad it wasn't inspected and for sale, but rough none the less. I am so appreciative of the staff at Fred Anderson Toyota. They were honest, friendly, do thorough inspections of the cars, and made the used car buying experience as painless as possible. I have already, and will continue to, recommend Fred Anderson Toyota, and specifically Stephanie Johns, to friends and family. read more

We bought my wife a brand new 2021 Rav4 Hybrid XLEP back in November from Fred Anderson Toyota in Raleigh. Thought we would give them a try bc they seemed to have good reviews. Day of the purchase, we seemed to have good customer service, but have not experienced that since. Almost immediately after purchasing the Rav4, the tire pressure sensor light came on. My wife called our salesman a few times, and was told he would inquire about it, but we never got a response. She finally took it back in to the service department, and they just brushed her off, saying that it was just bc of cold weather, and she needed to fill all the tires up with more air. Apparently they never even actually looked at the tires... I checked all tires and all were fine except the driver's side rear, which had gone down into the upper 20's. I filled all 4 up to 37lbs. With in a week, the light was back on again. Over the next several weeks, between having to refill that one tire repeatedly, my wife called our salesman a few more times, and kept getting brushed off with no resolution or call backs. Frustrated, I finally called the service department this past weekend, told them the situation and made an appointment for this morning. I was told on the phone that if the tire had to be patched, we would not have to pay for it, since it should have been documented that we have been trying to have this taken care of since the beginning. My wife took the Rav4 back in this morning, they determined that it was a leak in the tire, patched it, and then charged my wife $30 to patch it. When she said she didn't feel like she should have to pay for that, they told her she had to.... I know this may seem like a small thing, but this is absolutely unacceptable! If I had been able to be the one to take it in, there would have been a very different outcome, and the fact that Fred Anderson Toyota has taken advantage of my wife and my family inexcusable! We are a Toyota family and have had 9 Toyota between the 2 of us. I have a 4Runner TRD ORP now. I will always have Toyotas, but there are just too many Toyota dealerships out there who want your business enough, who will go out of their way to give great customer service and not treat customers this poorly! We gave Fred Anderson Toyota a chance to have our Toyota business, but they have very quickly lost it over their inattentiveness, poor follow up customer service and a mere $30 charge they should have taken care of. It's not about the money, it's about the care and respect shown to a customer. Something Fred Anderson apparently doesn't care about after the sale... read more

Not a very happy customer and I am not planning to buy any Toyota in my life. I am giving no ratings. Purposely giving 5 stars so people can read. As all my posts are being removed or deleted from Edmunds, Deal Realtor Rating , Yelp and Google Reviews. I wish they had a negative rating instead of selecting stars. To my experience Fred Anderson Toyota, Raleigh NC dealership is not reliable for fixing the car. I have zero experiencing buying the car so i won't comment on it. I have been going to my personal car repair shop for repairs and my car have been running like a rock until last week we walk into Fred Anderson for a legitimate recall. Let me explain myself why I am very angry customer. Please read the following 2 cases which happened to us. Recent Case#1: Toyota 2009 Camry XLE dashboard melting recall ZE6 cause 550351 We walked into this dealership because of above issue. They took our car gave us loaner saying it cannot be done in a day. Kept car for 2 days. Give us car back saying they took care of the problem. Yesterday Dec 13,2018 car started showing battery sign on first , then all of sudden ABS and acting up. We stopped driving the car. What can you expect from dealer ship where we want to get the interior changed and now we have broken car which won't function. Old Case#2: Toyota 1997 Camry LE won't start every other week and had to jump start. We took car to Fred Anderson Toyota Raleigh NC to get it checked as we have been to dealership one time before for car oil change after we moved to Raleigh area. After that first visit we started seeing issues with the car where every other week it won't start. Jump start does the work it runs for few week same problem. We know we had fairly new battery replaced so this problem should not occur. Took it back to dealership they said there is alternator problem it will cost us $1200. We decided to get second opinion took it to a private mechanic. Initially diagnosis problem did not reoccur and it was so sporadic we asked them to keep the car with them. After 2 days we received a call informing that we found the root cause being the battery terminal which were replaced by dealership and they were Non Toyota Recommended terminal so it was losing connectivity every now and then. Our private mechanic fixed in $60 with parts and labor whereas dealership was going to charge 20 times more. I will leave it on your discretion if you want to go back to Fred Anderson Toyota for service check up or not. I am not buying Toyota car anymore so it would my least worries. read more

Love at First Drive: My 2024 Toyota Prius Cheesy Romance Story In the heart of Okinawa, Japan, I never imagined I'd find love thousands of miles away in North Carolina. It all began with a longing for the perfect partner - a sleek, reliable, and environmentally friendly car. Enter the 2024 Toyota Prius Limited and the charming Andre Robinson, the sales professional who made it all possible. Our love story kicked off with a virtual introduction. From the very first conversation four months ago, Andre understood exactly what I was looking for. Despite the time difference and the distance, Andre's dedication was unwavering. He scoured every detail to ensure my Prius Limited was equipped with everything I wanted. It was as if he knew my heart's deepest automotive desires. Just when everything seemed perfect, a recall delayed our reunion by a month. The waiting was agonizing, but Andre's constant updates and reassuring messages kept my hopes alive. His commitment to making this dream a reality was nothing short of heroic.  Finally, the day came. I flew to North Carolina, eager to meet my new car. Andre was there, with a smile as warm as the summer sun, handing over the keys to my gleaming new Prius. The moment I sat behind the wheel, I knew it was worth the wait.  Mike, the finance manager, added a special touch to the experience. His sweet and helpful demeanor made the final steps of our journey smooth and stress-free. Mike's thoroughness and kindness ensured that every financial detail was perfectly handled, giving me peace of mind as I prepared to drive my new Prius Limited home. Driving back to Virginia with my 2024 Toyota Prius Limited felt like bringing a piece of North Carolina with me. Thanks to Andre's extraordinary effort and dedication, I found not just a car but a partner for the adventures ahead. This is more than just a purchase - it's a love story that I'll cherish forever. read more

When we decided to purchase a new car we had two major requirements: excellent gas mileage and something that would clear our very steep driveway without scraping. We were also ready to purchase a CAR after 10 years with a full sized SUV and a minivan. After indicating my interest online in the Camry Hybrid, I was immediately contacted by Larry Zievis via phone and email who offered to have me come in, take look at the inventory and arrange a test drive. I explained my need to make sure the car cleared our driveway and he assured me that taking the car to our house was no problem at all. When I arrived for the test drive, Larry actually arranged for us to take the car overnight to both check the driveway and to get a feel for driving a Hybrid. Well, the car cleared the driveway with plenty of space and we LOVED the drive! We returned the next day to talk about options and Larry worked quickly and efficiently to find the car we wanted (a loaded 2013 Camry Hybrid XLE). The entire process was fun and easy. Larry is hilarious and immediately put us at ease with the whole process. The entire team (Calvin, Ramine and Wajid) were spectacular...friendly, easy-going, low-pressure, flexible and simply dedicated to making us happy with the purchase. My dream car arrived on Valentine's Day! It was the best gift ever. The folks at Fred Anderson had it cleaned, full of gas and parked on the display patio waiting for me at the end of my workday. I would absolutely return to FA for future purchases. My husband and I are already discussing the purchase of a used Prius for our soon-to-be 16-year-old from the FA Used Car Center! read more

My husband and I unexpectedly needed to purchase a vehicle very quickly after our van was totaled. We had not been in the market for a vehicle so we were really starting from scratch, but we knew that we wanted to buy a Sienna. We contacted Fred Anderson Toyota, after being thoroughly disappointed with another Toyota dealership, and got in touch with Omar Lateef, who works in the finance department. He heard our story and after only a few hours of getting our initial information and running a credit check, he was able to get us into a wonderful van, with an affordable monthly payment with all of the bells and whistles that we wanted and more. Omar really took the mystery and anxiety out of the purchasing experience and we found him very positive and forthcoming. His professionalism and attention to detail made our experience pleasant. We just hope he's there when it's time to get our next vehicle. We are also pleased with the idea of the family plan the dealership offers where you have a lifetime warranty on the engine and transmission if you get all of your service done at the dealership. You also get all your oil changes for free for the lifetime of your vehicle as well as a car wash every time you go in. Our vehicle is brand new so we haven't used any of those options yet, but we certainly plan to do so. Our purchase experience was tops, and I would certainly recommend the dealership to any and everyone. read more

Our experience with this place was nothing short of a nightmare. After taking my wife's 4Runner in for service, we discovered that they had left lug nuts loose to the point where one of them actually fell off. This was an incredibly dangerous oversight, and we were understandably furious. To make matters worse, when I called to speak to a service manager about the situation, I was promised an immediate call back. However, for four long days, I was left hanging, unable to get in touch with the manager or anyone else who could help. It was an incredibly frustrating and disheartening experience that left us feeling completely helpless. Even when I finally showed up in person, I was still unable to speak to the service manager directly. This level of incompetence and negligence is simply unacceptable, and it's clear that this place is a hot dumpster fire that should be avoided at all costs. If you do end up taking your vehicle here for service, we highly recommend that you check everything thoroughly before leaving. It's clear that there are serious issues with the level of care and attention to detail at this establishment, and it's simply not worth the risk to your safety and well-being. read more

New buyers beware. I have been a loyal Fred Anderson customer. I bought an suv in march 2012 and feb 2014. I have referred my friends there for their toyotas, at least 4 people I can name and one of them even bought 3 already. On my way to get a third one but have to cancel. It's disappointing that they now charge you additional $980 for Zurich Shield on every new car that you purchase without exceptions. Its $980 extra cost that I don't need. It's mandatory and customers cannot opt out. Zurich is an insurance company so you are basically buying additional insurance for the interior and exterior of your car. Whatever value it has, I don't see the need for it. I have even researched the Zurich website just to convince myself. I just don't have the need and felt wasting my money. To get one should be a decision from the customers, dealers should not impose that. I feel bad for my agent who worked hard for this. I guess loyalty is one sided and everything else are just numbers to them. So I'm taking my business to somewhere else that don't have Zurich........update: I just bought one without zurich! read more

I purchased a 2011 Camry from Fred Anderson Toyota on 3/24/11. (Sales person was Dennie Ray Timberland) The speedometer had 254 miles on the car but the contract stated that it was a new car and when asked why so many miles, the sales man replied because they had to get it from SC. (not sure if he meant driving it here or ship it.) I noticed a small dent on the trunk door over the weekend. Thinking that it was a ding from a parking lot somewhere, he brought the car into "Dent Works . While examining the trunk door, technician there asked him if the car was new and when he replied yes, he was told that the back bumper had been repaired previously. I didn't believe him initially and took the car to "body shop" in Raleigh for a second opinion and they told me the same thing and gave me a statement saying "Someone already repaired the rear bumper". With this statement, I went over to the dealership to talk to the GE maneger.. he keep saying they didn't know...and they don't care about it.. Please please don't buy car fred Anderson Toyota.. they cheating customer.. read more

I highly recommend Fred Anderson Toyota of Raleigh, NC, the service department goes above and beyond to get your car in the best running shape, and that helps put my mind at ease. Rachel, my service advisor was extremely knowledgeable, and went out of her way to get me a loaner car when my 2005 Corolla needed to be left overnight to fix a much needed repair. While they were taking it apart to fix it, noticed a problem with my water pump. I was able to have that fixed as well, saving me time and money. One thing I don't want is to be stranded on the side of the road. I am so glad to be able to go to a car dealership that truly cares about me and my car. An awesome experience, with some really super people. Whether you are just looking for a car, or need a good place for an oil change, go to Fred Anderson Toyota, you'll be happy you did! Even if you don't own a Toyota, they work on all cars. And who knows, you may find out that a Toyota is the right car for you! Go Toyota! Best investment I ever made was buying my Corolla. read more

Two words: Great Experience! Also...Family Plan! Fred Anderson Toyota - Raleigh doesn't just advertise the Family Plan, they also walk the walk and back it up. We are part of the Fred Anderson family now for life after how well they have treated my family and friends. We now send any friends and family there when they need to buy or sell their car. We have now purchased two vehicles from Fred Anderson Toyota - Raleigh and we highly recommend John in new car sales and Kyle in used car sales. Huge thanks Sean and Bryan as well. Everyone we have met there has been a pleasure to work with and the level of service has truly been above and beyond. Their vehicle purchase program is also a game changer. If you have never received a quote on your vehicle when trying to sell or trade, do yourself a favor and give them a try. We have been working with Don for two years now and sent two friends and family to him to sell their vehicle. They were extremely happy! Don't buy or sell without checking out Fred Anderson Toyota - Raleigh! read more