WORST DEALERSHIP EVER IN MY OPINION. ZERO INTEGRITY. DECEPTIVE REPAIR PRACTICES. ZERO COMMUNICATION. HAD VEHICLE FOR 12 WEEKS! Sales process fine... Ernest Green is a good salesperson. I'd buy from him again. Not at Westgate, no chance! Bought used Jeep Compass Latitude Lux. 5 safety failures occurred (all indicated by Console errors and lights). Short story... the dealership had the vehicle for nearly 12 weeks. Would not communicate with me. The Sales Manager, Chris Vollmer, refused to communicate with me for weeks despite dealership VMs, cell VMs, and cell texts. Had to involve Jeep Corporate. Vehicle was returned to me with three of the same problems occurring within 3 days of return. I WOULD NEVER DO BUSINESS WITH WESTGATE AGAIN. They service practices are opaque and fraudulent in my opinion. They refused to communicate with me for weeks on end. They still owe me significant repair documentation for my new dealership. Here's the icing on the cake. Despite specifically requesting to speak with the GM, the Sales and Service managers' manager,s and the owner, I was completely ignored or denied. Headed to arbitration. Unfairly treated, horrible (as in no) Customer Service, and even Jeep Corporate had trouble motivating them. Despite the request for management contact to Jeep Corporate, the dealership continues to refuse. Wish I'd never heard of Westgate. I could never make any recommendation other than, in my opinion, stay far, far, FAR away! read more

First off it took .two days to buy the car as salesman did not let me try out enough vehicles. did not give me anything for my car, as to be expected. I had to wait for while betwen customers to try out cars. A car is a big investment to me. Finally he made the deal. Here is the deal. You have to buy something called LOJACK or they would not make a deal. this is some kind of @!#$%& policy. unfortunately I fell for it because i wanted the car. Dont do business with these con artist. Steve T read more

Horrible customer service and staff, they refused to help, sold extended warranty that doesn't support any service in n the area we lived. Never disclosed. Unacceptable! read more

I inquired about a almost $60,000 car when I got the quote. It included a low jack/tinted windows that they add and of course the ridiculous $800 docf fee. I researched the car. It was a luxury package which included tinted windows which threw up the red flag. I wanted the low jack removed since I didn't need it or want it. It was a dealer add-on that they installed. They refused to remove the low Jack, which was $800 once again not needed or wanted and would not work with me on the doc fee, which is basically a back in commission that goes straight to the dealer. I then punched in the VIN number and found out that it had been in a bad wreck, which was noted on the Carfax report. I would assumed that the manager would have discounted or worked with me because of it having some past damage front and back, but they were not budgeting an inch ended up going to another dealer. They totally took off the low jack fee and discounted the dock fee $300 ended up buying from them. Beware of these slick dealers. read more

Saw a 2019 Hyundai Elantra SE I wanted to buy on Westgate's website so I called and made an appointment to see it the next morning. Their appointment setter scheduled me for 9am. Saturday morning (10/26/2024) I live 45 minutes away and arrived at their lot at 905 am. Much to my disappointment the car WAS NOT ON THE LOT. The man in charge of the Sales floor apologized and said the car had gone to the detailer and they were unable to contact him that day. He said that the car should be back Monday morning or early Monday afternoon. At 130 pm today (Monday afternoon) I called to see if it had returned, but no one was available to answer my. I then called the salesman and he said he would check to see what was going on He returned my call and said , I sorry to tell you this but the car went to the Hyundai Dealership and the engine is beyond repair thus the car is not for sale........I felt like a Catfish on a hook waiting to be pulled out of the water with the rest of the Catfish, to say Im angry is an understatement. The car never went to any detailer it went to the repair shop ( They never mention it had major problems that I could have gotten stuck paying for. I knew they had a similar car with similar features and milage so undeterred my the dishonesty of the Sales floor Manager I returned today to view /drive it The car was to be my wife's daily driver. This different similar car had issues I could feel thru the steering column. ( perhaps a bad steering column or some problem with the front portion of column The Salesman didn't notice it or recognize that their WAS a problem. Again undeterred I said " I like the car, but this issue must be fixed before i purchase. Once back from driving it I was unable to reach a compromise on the price , the Total Out Thee Door Price. I had pulled up the sales history of that model and fould it to have sold for max $19.130 in 2019 and a KBB Fair Purchase Price of $12,064 in todays market. They had it marked up to $14,900 As Is with no Warranty. I came with my own bank check for$15000. Since it had no Factory Warranty ( Car had 37K on it but was over the time parameters to be covered ) I had checked with Hyundai USA corporate and that is what they told me. So if I was going to purchase I decided $14, 800 was all i would pay but it had to include a 36,00 mile extended warranty. The Sales manager today was the same one who had lied to me before and balked at my proposition I then bumped my offer up to $16,000 again he balked so I shook the Salesman hand and proceeded to the Sales Manager to confront him in full view of all the Sales staff. Told him you lost the sale not because of the price but because you lied to me ( by omission) about the engine problems by saying it had gone to the detailer. DO NOT TRUST THIS DEALERSHIP PERIOD read more

WestGate Jeep - Car Dealers Near Me - Raleigh, North Carolina

My ac on my Grand Cherokee hasn't been working & I took it to this place for repairs. They claimed they put dye in the system & recharged the ac system. But I came in the next day around 11am & the ac was NOT working at all - AFTER they charged my card for $356. I asked, what did I pay you all for? I asked for a refund but they said to leave the car there again for more work. They also did not have any loaners available but did get me a Lyft home the first day I dropped the car off I don't understand having to pay for a service, the service is not satisfactory then having to leave the car for more service (that will cost more money) read more

Go to a honest dealership. Please read over every page before you sign anything. Don't let the sales person distract you. Westgate Jeep Chrysler engaged in deceptive practices during a Jeep Renegade purchase on January 2, 2023. Despite an advertised price of $24,000, the final contract included undisclosed add-ons, raising the price to $36,069. The dealership failed to discuss these charges or the significant increase from the advertised price, a clear violation of consumer protection laws. This pattern of unethical behavior, experienced by us and reported by others, caused significant financial and emotional distress. As a senior citizen and a veteran, I expected better from Westgate and Jeep. read more

WestGate Jeep - This is the offer we came to Westgate for - Car Dealers Near Me - Raleigh, North Carolina

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I went to west gate dealer cuz my car wasn't lifting right so I took the car to them n they didn't fix my car n I had to pay 1904.76 n when I went to get the truck my side mirror was broken n they won't fix it n the manager its so rude n they call the cop on me read more

WestGate Jeep - My mirror was broken - Car Dealers Near Me - Raleigh, North Carolina

Had just bought a practically brand new jeep with 13000 miles, next day had a warning light. After taking it in and waiting for several hours was told they had to keep it the rest of the day. As I had things to do that day said no thanks and asked for my car back. The customer service person and upper management were extremely rude. Was promised a loaner car and was later mocked for saying I was by upper management. Took the car and ended up not having issue. Would 100% never buy a car from here and not recommend. read more

Where do I begin...the staff at service department was amazing. I was on a cross country road trip and my Jeep broke down. I had it towed to this dealership at about 1pm. They called me a Lyft to go have some lunch while they figure out what's wrong. I get a call at 4pm and was told it's ready and I can get back on my road trip. I noticed how super busy they are but I'm super thankful they understood my position. Thank you again for everything this service department did for me! read more

2018 Jeep bought new from Westgate Jeep in Raleigh. Bought the 4000$ extra warranty. Called 4 times to get someone to talk to me. Never got a call back.Baffles have disintegrated. Can't drive my car. But I can pay them $189 to look at it. They can't tell me if it's covered under the warranty. I have the paperwork but they have to look at it to tell me if it's covered. Then I am still without my car till January. So warranty is useless The service department was told it was the muffler but still couldn't find anyone competent enough to tell if muffler was covered. read more

The service here is absolutely horrible. Don't waste your time. Go to Capital Chrysler Jeep Dodge. The girls who answered the phones were incredibly rude and have the worst attitude. I guess when you pass on the suggested work due to the price they hold your car hostage and no one wants to answer the phone to get back with you to come pick your car up. Also they said they didn't have loaners so if you don't have someone else to drive you, you're SOL. read more

Trust the bad reviews, buy your Jeep from somewhere else. I first visited this dealership this past August and I have been here at least 15 times in the 3 months since. Initially, I bought a 2012 wrangler. I ultimately traded it in because it leaked water when it rained, made some weird noises, and I wanted something more reliable after I realized the warranty is a scam. I took it in for a tire rotation and oil change about a month after I bought it because no one could tell me when it was last done. After waiting 5 hours, they call and tell me they can't rotate the tires because they don't have the wheel lock. The car was sold to me without it. They did not see this as their problem, and sent me on a wild goose chase to find one. I couldn't find one. Finally, someone at discount tire told me the only option was to have all of the special lug nuts broken off. So I bring it back to the dealership for this. The service advisors sigh and tell me how much of a big deal this is, like it's my fault they obtained the vehicle without it. I left my car for 3 days for them to complete this. Well, they rotated the tires only for the pressure sensors to go bad the next day. This is when I traded it in. I got a 2018. This one I like. But they flipped it so fast from trade it, no service was complete. No systems checked, oil and filters weren't changed, it wasn't cleaned up, nothing. I left it with them for 2 days to change the tires and I pick up my 45k vehicle filthy. I just cleaned it myself. Well I realized that none of the service had been done, and the breaks felt tight, so I made an appointment to get it checked out- what they should have done before I took it home initially. They manually changed the appointment to a week after the appointment I scheduled online. Without telling me. So I arrive on the day I scheduled, and they tell me I have to leave it for at least 5 days because I don't have an appointment. And I had a trip I was going on 2 days later. Finally, I call to speak to the GM. They direct me to a service supervisor. He assures me they will take a look at it. They called me a few hours later to say the breaks were fine and didn't do anything else. I also couldn't pay my registration because there was an unknown issue with the tag transfer. Called twice. Waited a week. No one got back to me. Had to go up there after calling another guy. Last issue that really did it was that I got a flat on one of the new tires they put on yesterday. After waiting about 2 hours, they got it on. Tire is filthy. Lube and dirt all over the wheel. Cleaned it today, Rim and lug nuts are scratched. Call to speak to manager. Salesman intercepts. Tells me service manager will call. Got a call from a chick who works the desk in service. Tells me he won't be back until Monday but I can email her the picture. No understanding of why I'm so frustrated. What does it take to get the manager on the freaking phone? I feel stupid, scammed, and totally helpless. read more

Worst Dealer Ever, Lies about Oil change coupons, They have a online coupon and when you try to use it they say it only works if you make an appt, not in Express lane, NEVER had this issue with Hendrick, I will NEVER BE BACK!!!!!!!! Worst Dealer EVER, They said they gave me free labor, and an addition 10% off and the bill for an oil change was $120.00. NO tire rotation. Their online advertised coupon says $99.95. Who is doing what math ??? I even talked to the service manager and he made NO accommodation. STAY AWAY!!!! read more

I went to Westgate Jeep to buy a vehicle they had that I had been looking at which was a 2020 Subaru ascent touring with the Java brown interior and the magnetite gray outside. I had been told a few days before that they were asking 34,000 for it when I got there I test drove it like the vehicle they gave me the car history which they said had no major accidents to minimal accidents and they had the Carfax stuff everywhere but what they gave me was not Carfax I realized even though they kept saying Carfax it was an Experian car report which said there had been minute to minimal accidents and they change the price they increase the price as well they said I was all I had looked at the wrong car but this car was more but it only had 13,000 miles plus on it like 13 five and it looked in great shape so I bought it at the end of signing the papers they informed me there's only one key which I wasn't really happy about and they told me they were not gonna supply me with a second key. Come to find out later the Carfax on this vehicle shows two major accidents one of which took out the front passenger side the back and the roof of the vehicle and that the second one which occurred a few months after I gotten repaired took out the back of the vehicle so the vehicle was in two major accidents which since they have a Carfax they knew and they figured since they could pull the Experian report and it only showed two minimals that I wouldn't find out till later which they were right also it has a recall on the engine. So the long and the short is I paid $44,000 for a car were $32,000. I went back to the dealership and discussed with them multiple times about giving me part of my money back buying the car back and they're only willing to give me 32,000 for the car Told me I was gonna have to come up with the difference I put $6000 down on this car and they're telling me I have to come up with four grand more and I've already put four grand into it on payments and interest. Do not buy anything from them! If you do demand a Carfax they do not stand behind their deals they do not make it right if they screw up and if you sell a car to them make sure that the title has been taken out of your name because they like to just hold onto the title and not re-and not pay to retitle it in the dealerships name and if your tags coming to you'll end up with your license suspended and incur fines read more

So disappointed with my experience with this Dealership. Agreed to purchase a vehicle which was in transit to their location and offered to put down a deposit. Couldn't get the used car manager to call me back and then they raised the price (bait & switch) and then sold it before I could arrive. Very disappointing since they appear to own multiple dealerships......hopefully they are not all this bad. Be very careful when dealing with Westgate cars. read more