if you want to purchase an RV and have the best customer service in the okanagan, Traveland RV is…read morethe one and only destination. Having a yard full of every possible option is great, but having service like my husband and I have had with Jamie, that's priceless! You guys are amazing, thank you for your patience, knowledge and patience :) We can't wait to purchase our first rv from you !!

We purchased a brand new 2024 Entegra Coach Class B Ethos 3500 from Traveland RV, Kelowna Location,…read morethey cheated on us terribly. The Van has a poorly done touch up under the window panel back of the driver door. The floor inside was purposely added a lot protection paper to hide scratch on the floor. When walked thru the camper they focus only showing all the system and in no moment started the van either did walk outside around the van, probably first to not show the van has already 3500km on it and second, the van has had a touch up paint done. I called to the Travis the manager when I left the store, he said that's the way it is. Also when I was about to leave the dealer store they came to tell me that the spit valve for the GAS was defective and they have to order a new one and will be sent to us, and guess what, we need to take it to a local dealer to replace it, really?? When I went to fill the GAS for the first time, the conector was lose. Very dangerous!!! Well if you are new introduced to this life style, make sure to learn first about the dealership. Traveland RV, I'm aware you to be careful, they seems to not to care about the satisfaction of their customers at all, their PDI is useless and not trustworthy. Very disappointing. Not recommend them at all.

We booked directly with Marco August 2024 for a 4 night rental. Everything as promised, his service…read morewas excellent. Thank you Marco!

Be careful with this owner. We booked this well in advanced, at least a month, through outdoorsy…read more We ended up paying $160/night even though it was advertised at $114.00 with a one night minimum: https://i.ibb.co/vLkjkTk/Screen-Shot-2020-08-16-at-2-50-09-PM.png Something to the effect that the listing was not updated to reflect the time of year, yet today 2 weeks later it still says the same thing. I wanted to secure the booking as it was a busy time for us and reluctantly went along with it. I was also charged a $75.00 fee for less than the minimum amount, even though I rented for 4 days and a $75.00 fee for a sani dump, which I later learned costs about $10.00 at most places in the Okanagan and there are many. The unit arrived at approximately 3:30pm, but the checkout was 10am. When we went through the unit I noticed that there was still some sand on the floor from the previous use, but that didn't bother me much. Marco showed me how to run most things and said, specifically, that we needed to give it a light cleaning when we were done which included wiping the counters, washing the dishes and sweeping the floor as he would come and "detail it" before delivering it to the next customers on the day of our checkout. I asked for a later checkout as 10am seemed quite early, especially with most places citing 11am, but he said he could not do it. So be it, it was in our contract. On the day he arrived to pick it up, we were delayed by 15minutes. I have four children, we had most of our stuff out and I was giving it a sweep while my wife was wiping the counters. We made sure it was in the condition we got it in. In fact the floors were cleaner. Marco looked upset citing that the contract said 10am. We were 15 minutes late. He went about detailing it as he needed to bring it to another customer. My wife even asked him if he wanted more help, and he said no. About an hour later he was hooking it up to leave. She went to check in with him (no one else had their RV"s being picked up from the private camp we were ((a group of us)) staying in, btw). He said something to the effect that he would email us. So I went to check in with a thumbs up gesture. He got out of his truck and re-iterated that he was going to send me an email that he has not decided on what late fee he was going to charge us. I said "pardon?" He said "you were late!" I acknowledged we were 15 minutes late, and that while I was sweeping he was free to go in and start his "detailing" for his next job, but waited for us. He then said "you didn't clean it!" I again asked "excuse me?" He said "you didn't clean it!" I reminded that he said our "light clean" was inclusive of dished washed (check), counters wiped (check) and floors swept (check) and that we left it in better condition than we got it. He got in his truck and said something about the contract and that he was "humoring himself with the idea of charging me either the late fee or a clean up fee!" As he was getting in his truck, I shrugged my shoulders, and he left. Luckily for myself and my family, I video record on my phone the condition of all rentals before and after. I had used a newspaper to verify the date of when we got it and how we left it so the dates reflect properly on the video confirming. I video taped the condition of the vehicle, with dirty/sandy floors when we got it and how we left it (in better condition). This was my saving grace. So I would advise anyone who rents from Marco to do the same. I sent Marco a text explaining this and explaining that if he were to keep any part of my $400.00 damage deposit, I would post the video's on youtube and spread them to all reviews. If he were to respond to this saying that we left it dirty, I will follow up with said video's. I also told him that if he wanted to keep any money for being 15 minutes late, then I would also put that in a review. At the end of the day I think 15 minutes is nit picking, but that's my opinion. Marco did call me & had some profanity laden words with me before reluctantly returning my $400.00. Buyer beware! I had no other issues but the attempt to try and keep some of my damage deposit with outright exaggerated claims (late) or non existent (not cleaned). As I said, my video recording of the condition before and after was my saving grace and I would caution anyone using this service to do the same. Marco angrily said "who would do that other than someone with a guilty conscience?" I explained "nothing guilty about getting evidence to back up your claims!" He changed his tone from the "humorously considering one or the other late fee" to "I was going to refund you in full" and did so. My video'ing of the event was key to this. Protect yourself.

Kelowna Truck and RV treated us very well! would recommend them to anyone looking to purchase a RV…read moreor anything really. Everyone we met was very welcoming and friendly. Fantastic service, answered all of our questions and concerns. Happy customers!

Horrible company to deal with. Dishonest and no communication skills amongst staff. Would never go…read morethere for ANYTHING AGAIN. DO NOT Trust ANYTHING they say. They will say anything to make a sale and then hang you out to dry. Dealship has gone downhill drastically. They must be hard up.

As full-timer RVers we have traveled most of North America. Sun and Sand RV park is among the…read morecleanest, best organized park we have stayed at. The operators are friendly and very helpful. The park is mostly permanents but they have rules and although the residents aren't there during the off months, their rigs and sites are perfect. The transient sites are right on the beach. A bit pricey but worth it.

The cleanest, friendliest and all around best RV park in the south okanagan!…read morePrivate beach and dock with plenty of parking even on a long weekend.

Best place to rent a RV, I will definitely tell my friends and family to rent from RVR Rentals…read more Donny was wonderful to deal with. Can't wait to rent again.

We just rented one of their Mercedes camper vans for 4 days last week. Highly recommend this…read morecompany if you are looking to rent an RV or Campervan in the Kelowna area. They were very responsive to our enquiries before we booked and everything else with the booking process went smoothly. Upon arrival, the van was ready for us and were shown all the important features and within 30 minutes we were on our way. The camper van itself was very comfortable to drive and perfect for our trip. We would definitely rent this camper van from RVR Kelowna again. They were very pleasant to deal with and we were very happy with the van.

This was the worst experience I've ever had with a company. We paid through the nose for an RV and…read moreupon realizing our sewer hose had been set up incorrectly and was full of holes (leaking onto our neighbours campsite), they not only treated me like garbage but charged me for fixing it. I would not recommend these guys unless you enjoy being yelled at and spending more money than anywhere else.

The worst customer service I have ever encountered. From the beginning Sheldon, the owner was very…read morearrogant and difficult to deal with. The trailer he provided was very dangerous and poor quality. The GAS was LEAKING when the AC or hot water was on, bed was broken, smoke alarm was not installed but was hidden in the cupboard, battery removed, fire extinguisher did not work and safety pin was missing. There could have been a tragedy. The company overcharged us and committed fraud. They deducted $1000 without authorisation. If you want a hassle-free holiday DO NOT USE this company! They should not be in business.

WE WOULD LIKE TO WARN ANYONE CONSIDERING RENTING FROM RV RENTAL 4U (based in Kelowna) about the…read moreowner of this 'company' and share our experience with you. ZERO STARS! In late June I found the owner Sheldon's post on Craigslist advertising travel trailer rentals. His website, although basic, looked professional enough to make me feel comfortable renting from him. And because we could pay with Visa, I felt comfortable that we had some recourse if things did not go smoothly. I phoned him and negotiated a price for a 25' travel trailer with bunks for 5 days (Mon to Sat) in mid-July and provided a Visa card number over the phone for full payment. We were emailed a contract, which we signed and provided a different credit card number for the security/damage deposit and specific instructions not to use the Visa for anything other than the rental amount. The trailer was to be dropped off and set up at an RV resort just north of Kelowna. We agreed on a total amount for the rental, which included extra charges for delivery, set-up, take down, and removal from the RV Resort. His exact words were "all you have to do is show up". Keep in mind we paid $150/night for this trailer, which is what you would pay for a newer trailer from one of the large RV dealers. The experience was terrible from start to finish. I was very unhappy with the condition of the trailer and the terrible service and attitude of the owner Sheldon. The bunks (obviously for children) didn't have window coverings over them. Sunshine in the eyes of a 5 and 6 year old before 6am is not a great start to a vacation day. And it was dirty. I had to wash all of the dishes, pans and cutlery so that we could use them. And it was not properly stocked. No coffee maker (as advertised) and only 3 bowls (in a trailer advertised to sleep 6 people). And he didn't provide keys to lock it and when I asked if he could drop them off, he was rude and made me feel uncomfortable. Also, the shower curtain was mildewy and looked like it has not been replaced in years so we were grossed out about using the shower in the trailer. The trailer also wasn't set up when we arrived. The propane pilot light wasn't on so we had to fiddle around in the dark at the back of the trailer trying to get it lit. Finally one of the other people at the RV resort took pity and got her husband to help us. That man also went inside the trailer and noticed the water pump wasn't turned on so water was barely coming out of the taps. Really basic stuff but difficult for us to deal with because we had never used a trailer before. These were things that we paid extra for in the set up charge but weren't done. Sheldon was really difficult about us using the awning. He didn't open it up when he delivered the trailer. Two days later he finally gave us instructions on how to open it. That week there was a 40 degree heat wave and for 2-3 days we didn't have use of an awning to sit in the shade outside of our trailer. It made the heat very uncomfortable. It was old, dirty and the awning had black mildew spots on it. I didn't complain to Sheldon (other than asking 3 times to bring a coffee maker) and just tried to enjoy a much-needed and rare vacation with my husband and children. When we returned to the Lower Mainland from the Okanagan, we received a ranting email from Sheldon claiming that the awning of the trailer was ripped and without warning he charged our credit card $1000. We have witnesses that the awning was in perfect condition when we left and shared with him data from Environment Canada's website showing that there was a wind storm in the area (which could have possibly caused damage to an awning) but it was much later in the day that our rental ended. The RV resort has even confirmed that Sheldon had to be called because he was a number of hours late removing the trailer from the site that day. We're not sure if/how the awning was damaged but know 100% that it did not happen during our rental period and think Sheldon just saw an opportunity to replace a 10-year old awning at no cost to him. Be warned that if you give your credit card number to someone, you are essentially giving them permission to charge WHATEVER AMOUNT THEY WANT...even with a contract clearly telling the merchant not to use that credit card number for anything other than the rental amount. Upon closer examination of credit card statements, we have also since learned that Sheldon charged us over $900 for the rental right after my initial phone call, but we have a contract for $750. Be smart and look elsewhere for your RV Rental. As consumers, we can choose to not do business with shady businessmen and put an end to these types of practices.