Response from Kelowna Bmw over a water leak possible warranty issue I had;…read more"Our Service Manager who discussed your situation with you explained in detail that we would bring your vehicle into our shop to diagnose what the repair solution would be. Your factory warranty expired in November 2021. It is always important that we discuss upfront how the repair process would go including costs associated when the manufacturer warranty has expired and in your case this has been for 2 1/2 years. The extended corrosion warranty has to do with corrosion rusting though body panels which for your BMW X5M is not the case. BMW Canada has a very good warranty and will stretch in many situations when it makes sense. Kelowna BMW's service team has been very diligent trying to work with you on your external water leak and will continue to work with you at your request. Delivering the news that someone's warranty has expired is not something that anyone on our team likes to have to discuss, that facts in this situation Scott are the facts. We can fix your vehicle's issue but the manufacture will not cover the cost so far past your warranty expiry date. Kind regards, Gord Hayes Kelowna BMW/MINI Kelowna." My review starts here; The above is reply from someone I have never dealt with at kelowna Bmw. He is not a part of the solution. Cannot imagine having a major issue and this is who you are banking on to help you. My initial four year warranty was up but that is an odd story. The dealership had sold my suv previously to numerous buyers and kept their cash deposits. But the dealership also started the warranty as it sat in the showroom for many months, maybe well over a year? My suv bought in 2019 with currently 45km door was filling with water. Any one with common sense would estimate there is going to be corrosion on the bare metal and electrical. To the naked eye I can see corrosion as leather door card is warped and bubbling. I hoped the bmw 12 year rust and corrosion warranty could apply? The service manager in kelowna did explain to me I am wasting my time as Bmw would not warranty common issue. He also said I would be paying for the labor of warranty application? BMW never had a chance to "stretch" a warranty as it was not submitted due to kelowna Bmw talking me out of applying. The word diligent is used to asses my water damage. No one even left their seat to look at the obvious corrosion. If that's "diligence" or the "facts" I am confused. Kelowna Bmw almost soured me on Bmw as a brand. Fortunately for me, BMW Canada and other BMW dealers did not use the same tact as kelowna Bmw. It was an easy fix and all doors were done to be thorough. Ps, now I know why Kelowna has a high number of great German specific garages for after warranty service. Buyer beware!

Purchased via long distance. Vehicle had damage when received. Notification to dealership resulted…read morein a "that's nice" message. Would not recommend.

Have a jeep gladiator and a small INTECH trailer. John and his team installed an easily adjustable…read moretrailer brake controller, sway bar control setup, and rear spring airbags , and hooked up a rear view camera system. They dialed the whole system in, one stop shop. Not only does the trailer no longer dive and bounce, but the highly improved , responsive handling feels so much safer and unified. Highly recommended!! Reasonably priced, comprehensive

Purchased parts here several times and they have always looked after me with good quality parts and…read moregreat service.

I ordered a windshield from then and when I got it I went to put it on my motorcycle and it did not…read morefit, they sent me one for an older bike. I sent it back and they only refunded me $68 of $138 I paid. they say I installed it on my motorcycle. I could not it did not fit. They also clamed it was damaged. There was no damage when I sent it back to them. Be very cautious of ordering from this comany

These people are fantastic. Here's the story. Traveling for a few days in BC from Washington…read morestate. On Saturday, the drive belt broke on my wife's Harley. Had it towed to the HD store in Kelowna. Went there the next morning and was told they were two weeks out on repair and nothing they could do. They didn't have the belt in stock. They did offer to store if for me until I could drive the 200 miles to pick it up. Walked over to Konquer's and spoke with Mitch in the service department. They had the belt in stock. He thought they could have it done in a day or two. We got the bike into Konquer's shop and headed for lunch at Vernon BC, expecting to hear back from Mitch on Sunday or Monday. While have lunch in Vernon, Mitch called me and said the bike would be done if we wanted to come back and pick it up. I just about fell over. We headed back to Kelowna and the bike was sitting outside, repaired. They put several mechanic's on it and "Got Er Done". I wish these guys would open a shop in Wenatchee, WA. They saved me the weekly cost of the rental car and a long trip to Kelowna to pick up the bike. Thanks so much Mitch and the crew at Konquer's. You're the best!!

My 2023 Toyota RAV 4 was run into July 2023 & Toyota was booking several months ahead to fix…read more(damaged Control Arm) it so took it to Rod at Maaco Kelowna. They "contracted" the control arm out to replace .... & it seized a few weeks later on a busy section of Hwy #97 in West Kelowna. Rod suggested I bring it back as the 'contractor' had put in the wrong year/control arm. It is now at Toryota & I don''t mind waiting. Wondering who their 'contractor' is .. actually no I don't want to know. No thanks Rod.

I am so impressed with these guys!! I had a very ugly large gouge in my rear passenger door and…read morethey performed magic. My baby is back and more beautiful than ever. They were clear concise and fair in pricing. They went above and beyond and gave her a nice bath and a lovely inside detail job, which as a detailer myself, is the very last thing I want to do to my own vehicle at the end of the day. Wonderful surprise! I would recommend everyone go here :) thanks guys!!

Top notch service! I had two extremely large fir trees that needed branches removed and cut back…read more They did a wonderful job and I felt so sorry for them working in the snow but that didnt hold them back! They did a great job of cleanup when they finished. Excellent service & excellent pricing! Thank you!

Kelowna Truck and RV treated us very well! would recommend them to anyone looking to purchase a RV…read moreor anything really. Everyone we met was very welcoming and friendly. Fantastic service, answered all of our questions and concerns. Happy customers!

Horrible company to deal with. Dishonest and no communication skills amongst staff. Would never go…read morethere for ANYTHING AGAIN. DO NOT Trust ANYTHING they say. They will say anything to make a sale and then hang you out to dry. Dealship has gone downhill drastically. They must be hard up.

I have visited this shop for alterations and have been impressed with the high quality of their…read morework. It's my go to for alterations and hemming for men and ladies garments, bedspreads etc. Very talented and affordable. Great stop also for passport photos, getting keys cut and more.

Very happy and satisfied. Alterations and other service at…read morethis store are super . They are very friendly persons. The alterations are so good, much more than expected . Very strongly recommended .

We found these guys in the internet while browsing for a specific trailer. Preparing the whole deal…read morefrom 700km away using email and phone only was easy and the guys were very responsive. Closing the deal and picking up the trailer in Kelowna was perfectly organized. They gave us time to inspect the trailer and offered to return the whole deposit if anything is not to our expectations. We even got some free stuff and the trailer was ready to go as they knew we will stay for the long weekend. Perfect service - we will be back.