Great store, friendly environment, clean, and well-stocked inventory. I'd been looking all over…read more(even online) for particular cabinet hardware and only found an online shop selling each piece for $19.95. I found the same parts at Jabo's Ace for under $6 and under $8 each. Unfortunately for anyone else, I bought out their stock. Fortunately for me and everyone else, store manager Michael Finley is ordering more! Great place - so glad I stopped in; I will be back. Now sing it with me, "Ace is the place with the helpful hardware folks!"

Who doesn't love an Ace Hardware. The difference between Ace and the box box stores.....customer…read moreservice. I came in today for a special part and had the nicest guy walk me around trying to find it. Their expertise and customer service is the best!

My favorite Ace in the world. Love Jabo's. Their selection is way beyond amazing. Associates are…read morefriendly and knowledgeable owledgeable. I was walked over to the water sprinklers - i wonder if they knew i get lost easily. Product cost is comparable and sometimes less than their competitors. Good value! They have a store in their store that's fun to visit. It has beautiful clothing, accessories, candles, lotions, etc.

I was looking for a hard to find drive belt for a 20 year-old lawnmower. I had a part number. I…read morecalled and spoke with Eddie. Eddie checked his stock, which originally showed they had the belt in stock, but then came back to the phone and said that they did not have the belt, but to come up with my old one and we would find a match. Well... Apparently, Eddie continued to look while I was on my way. When he saw me walk through the door with the worn-out old belt, he met me within about 15 feet of the front door with the OEM belt I was looking for. He had never seen me before, but was looking out for me. This is the best customer service I've received from any retailer in quite some time. Eddie was literally waiting expectantly for me to come through that front door, and genuinely very happy to help me. Thank you, Eddie!

We've been coming here for many years and the quality of the customer service has gone down with…read moreeach visit. Few months ago we came in and were treated rudely so instead of ordering we just left and bought elsewhere. I think since the kids took over it just has gone downhill ‍

I've ordered a few things from there, ignoring their big markup and trying to shop local and…read moresupport a small business. Each time the sales person has ordered an incorrect item, causing a huge delay in my projects (most recent being over 2 months). No apologies for their mistake. Then when my order arrives to their store (if I'm paying for shipping it would be nice to have it shipped to my house), I only know it's in because I am emailing/calling for updates. Have gotten zero communication from the sales person. Save yourself a headache and go somewhere else. I don't mind paying a bit more if their customer service was excellent, but it's awful.

Mohammed is a GREAT employee! I NEVER go to home depot…read morewith my husband - he can spend hours there. Today he went to get one piece of PVC & I decided to go to see if they had some plants I've been wanting. So we get all the plants & the other things for them + the piece of PVC. Get home & the PVC is gone. He says not to worry about it as he's planting everything we bought so I go back to Home Depot hoping it's in the cart. No Carts. We checked out thru the garden center & that's where I met Mohammed - not the same guy who checked us out. I told him about what we were missing & he said he turned it in to customer service & gave me his extension if they had any questions. I get to customer service & they must have already turned it back in & told me I could go get another one. It's PVC! it all looks the same to me! So I knew which aisle we were on & I found the part that he already had & needed the part that fit on to it. Do ya'll have any idea how much PVC is in that aisle? I'm just staring dumbfounded into the wall of white then I look up & it's Mohammed! He found the right part! Saved the day!

I oreded my new metal chimnea online via the HD app. The app is extremelyeasy to use! When I…read morepicked it up, I ended up buying a gallon of Glidden paint - great price and quick mixing service!!

It's Lowes. While there's not a ton to say about a big box hardware store, I do have to say this…read morewas a quality experience. I came into Lowes needing lawn care equipment, namely a lawnmower, a weed eater and a leaf blower. They had all of the above and in a set, which made it particularly attractive. I was able to find a mower, weed eater and leaf blower that share a common battery for a very reasonable price and all got good reviews. I have since been very happy with them and would buy the Kobalt brand again for sure. While I didn't need specific help, I was asked several times by associates if I needed it and all were very friendly and professional. Overall, I would say I prefer Lowes to some of the other big box retailers and would definitely come back to this location.

This is my favorite Lowes. It has the best garden center around. The people are always friendly and…read moreI love that I can find what I am looking for online and it will tell me exactly where in the store I can find it. Need a t9 lightbulb. It is exactly where it was supposed to be. Plus there are always employees around who offer to help you find it. They also have a good selection of cleaning supplies.

After lunch, we decided to go to Lowes, to buy some flowers to plant in our yard…read more We really didn't find much to write home about but we managed to buy some plants. We purchased some marigolds and other flowers @ $1.98 each. As, I got to the register I didn't catch the band of the cashier who checked me out, nor was her name on the sales receipt, but we checked out at 1:39PM. As she began to count our plants I was trying to be helpful and tell her how many of what type of plant I had, and in a snarky attitude she remarked, "it doesn't matter the type of plants they are. They're all $1.98 each. I was taken aback by her poor attitude and I didn't help matters either when I reported, "I was just trying to be helpful". She continued being snarky and said, "you try to be nice with some people", I told her I just responded with the same attitude that you gave me. She apologized for her attitude. I too apologized, but it should have never ended like this. I will never therf again.

Very disappointing experience. The associate helping me with my return was friendly, professional,…read moreand doing everything she could, but the store appears to be severely understaffed. I was left standing and waiting for a manager approval while the only manager available, Barbara, was assisting another customer and simply stated, "It's going to be awhile." What is especially frustrating is that the manager approval for my return would have taken less than a minute. Why couldn't Barbara step away for 30 seconds to approve the return and then continue helping the other customer? Instead, customers are left standing around waiting for what should be a routine transaction. It's hard to understand why a large Lowe's location in one of the biggest metroplexes in the country would have only one manager available to handle customer issues and approvals. The employees on the floor shouldn't have to apologize for staffing decisions beyond their control, and customers shouldn't be stuck waiting indefinitely for routine transactions. Lowe's needs to do a better job scheduling adequate management coverage. Been waiting for 20 minutes and counting.... It must be embarrassing for a store to get a review while the customer is waiting. Up to 40 mins....

Nick was super helpful and helped me sort out an issue I experienced in my.pen turning. Very…read morepatient and professional. Great selection of turning tools and other projects. It was another good experience for me at this longtime favorite. Thanks also to Brett the manager. He was swamped but helped out along with Nick.

Went in recently to make a purchase, was not wearing a mask as I have a medical exemption. A lady…read moreapproached me and demanded I put on a mask or leave, not in nice way either. I told her that I have a medical exemption and she said they don't recognize any exemptions and to leave. This could have been handled without such a degree of rudeness. This employee has insured that I will never shop in that store again. You can't go around violating the Civil Rights Act of 1964.

I'm very fortunate to have both the big boxes and a couple smaller frys in the neighborhood. They…read moreall have their strengths, weaknesses, and personalities. I generally order onlune and pickup, and Lowe's has always been quick and friendly when I arrive. The merchandise for any projects I have is generally well stocked, with plenty of brands to choose from. The pricing is competitive and many times my best option. I'm a loyal customer to the value and price, so they definitely need to be. Today's project is sprinkler heads and nozzles for the yearly tune-up. 3 rotors and 3 nozzles need replacement. I wasn't there a minute until a team member was able to help me and send me on my way. That's kinda service is what keeps me checking Lowe's 1st.

when you are left on hold in the appliance dept...after purchasing an oven for over 2,000.00...do…read moreyou get any better service?? the answer...is NO! BETWEEN the AI WORTHLESS PHONE service and the lack of good customer care...after many years ....I am switching companies to see if HOME DEPO might be better. If not...who knows. The days of good customer service is over! At least that seems to be the case with LOWES! There was one female that changed my purchase for me that cared about saving me some money when I asked...same oven...big price difference. TOO BAD...she doesn't answer the phone in appliances every day! DONT SHOP AT THE KELLER STORE. GOOD LUCK. Mansfield was another store ...same problem with the phone...put you on hold and forget you. Finally, a nice man named Johnathan helped...but another problem...with an order. was suppose to send to the closet store,..and the email said Dallas...WAY TOO FAR AWAY. At least a man named Max is trying to help! I have NEVER HAD SO MUCH TROUBLE WITH LOWES BEFORE! I don't have time for this. My child is terminally ill, and to have more stress added because of a stores incompetence is ridiculous. Have shopped with Lowe's for years...but right now...I would think twice before wasting time with the majority of employees...that just don't give a damn.

The customers that come in and out of this location are so friendly. That doesn't seem like…read moresomething I should be taking note of, but my husband and I were astonished at the number of people who offered to help us load our heavy machine in our truck! It was very much appreciated. Anyway, the store cashier was okay. She wore a mask and wasn't overly nice, but she wasn't mean either. The shelves has stock on them and we found everything we came inside to buy. Good visit!

I chose Harber Freight Tools for a DIY at-home project to install flooring, baseboards and crown…read moremolding during the Covid-19 pandemic. I received assistance right away from one of the managers (Josh) with locating specific tools to cut the crown molding, as well as a specialty electric nail gun (not the one that utilizes an air compressor). His assistance made all the difference in the world, as I didn't have to return any merchandise nor make a second trip to NRH to obtain more tools and materials. The older lady with glasses at cash register (she usually answers the phone) was outstanding in her customer service demeanor, both on my initial visit and a later visit for a different at-home project. She definitely seems to know what she is talking about in terms of available inventory, and correct materials to use when posing a specific question. Further, the coupons offered by the store via internet promotion (sometimes daily or bi-weekly) turned out to significantly help on price reduction. Due to this alone, I highly recommend signing up for Harbor's reward program- it certainly pays an almost immediate return.