After lunch, we decided to go to Lowes, to buy some flowers to plant in our yard. We really didn't find much to write home about but we managed to buy some plants. We purchased some marigolds and other flowers @ $1.98 each. As, I got to the register I didn't catch the band of the cashier who checked me out, nor was her name on the sales receipt, but we checked out at 1:39PM. As she began to count our plants I was trying to be helpful and tell her how many of what type of plant I had, and in a snarky attitude she remarked, "it doesn't matter the type of plants they are. They're all $1.98 each. I was taken aback by her poor attitude and I didn't help matters either when I reported, "I was just trying to be helpful". She continued being snarky and said, "you try to be nice with some people", I told her I just responded with the same attitude that you gave me. She apologized for her attitude. I too apologized, but it should have never ended like this. I will never therf again. read more

Very disappointing experience. The associate helping me with my return was friendly, professional, and doing everything she could, but the store appears to be severely understaffed. I was left standing and waiting for a manager approval while the only manager available, Barbara, was assisting another customer and simply stated, "It's going to be awhile." What is especially frustrating is that the manager approval for my return would have taken less than a minute. Why couldn't Barbara step away for 30 seconds to approve the return and then continue helping the other customer? Instead, customers are left standing around waiting for what should be a routine transaction. It's hard to understand why a large Lowe's location in one of the biggest metroplexes in the country would have only one manager available to handle customer issues and approvals. The employees on the floor shouldn't have to apologize for staffing decisions beyond their control, and customers shouldn't be stuck waiting indefinitely for routine transactions. Lowe's needs to do a better job scheduling adequate management coverage. Been waiting for 20 minutes and counting.... It must be embarrassing for a store to get a review while the customer is waiting. Up to 40 mins.... read more

I am a big fan of Lowe's. They have really good customer service, huge selection and often times have great sales going on! I came to shop for smoke detectors today and was shocked to see the selection they had. There were so many it was overwhelming! I have found the value at Lowe's to be great. Their prices are typically competitive and they offer good quality on most things they carry. read more

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Today I was on a mission! I needed a 20 inch planter that didn't cost my right kidney and some soil for my grandmother's magnolia tree. She just passed away and a friend sent her the tree to her funeral service, I brought it home since grandpa can't care for such a massive tree. I asked one of the vendors (Brett) if he would confirm the tree species for me (it doesn't have white flowers on it like the more common magnolia) which he did. He went above and beyond in helping me carry my soil to my truck as I had my baby in tow. I didn't expect anyone to have time to help and was fully prepared to huff and puff across the parking lot but didn't have to. Customer service at this location is super! Even the cashier at the OSLG register was friendly! read more

I like this Lowe's. Now, I have very small home improvement needs, I am a renter and I don't build things. I mostly come for plant and garden whatnots and random things. But here is where I think Lowe's really shines, the random things. Whether it be heavy duty command strips, an organizer for my pantry, or even a broom, I can find it very easily at Lowe's. It is a big place, but I can pull these things up on their website and it tells me exactly where it is! I walk right in and go to row 19, bay 12, and voila! Never have I been in there without at least one person asking me if they can help me find something. I needed a sink plunger at 9:30pm on a Thursday and I was able to run in and out in 4 minutes. That is handy and efficient. read more

Lowe's Home Improvement - Hardware Stores Near Me - Southlake, Texas

I ordered Gemmy pro lawn stakes and received one of them missing parts. When Intried to address it with Lowe's to get a working product with a complete set of parts they refused to help me because of their holiday return policy. so don't buy anything from them especially online as they will ship you their junk and leave you with it. Inhave purchased $1000's from them over the years and they told me they don't need my business over $14 product that they shipped to me missing parts. read more

Why we'll never spend another dime w/ Lowe's. We retiled the backsplash in our rec room bar. We used Lowe's for both the tile & install. They shipped the wrong tile to us twice. The initial installer said he lacked the skills to install mirrored tile (no problem) and had to refer a more senior team. We finally had a mirrored tile backsplash and it looked great! We rarely use our upstairs room in the summer. When we started using it again this fall we noticed numerous tiles had cracked / fallen out. I called Lowe's warranty dept. They triumphantly to me that we were 9 days past our warranty, their installer attributed it to our house shifting and there was "nothing they could do." We hired our our contractor to redo it. He suggested that mirrored tile shouldn't be used for this install and explained why. Had we known that initially we would have listened. Instead we paid twice and endured nothing but issues w/ Lowe's Lowe's CHOSE to do nothing. Home Depot has a new customer for life. From the employee who couldn't order the right tile the first 2x, to the installers not taking accountability or knowing better about the pitfalls of this install, to useless passive aggressive Kyle in Lowe's warranty dept who foolishly used his "9-day gotcha" we're done w/ Lowe's! I suggest that you think twice, they don't care about their customers. read more

The customer service at the store while buying a dishwasher was excellent. But all these big box stores screw up their reputation with poor installation service. The installation guy came to our home and said that the cutoff valve does not work and just left. I had to call a plumber to fix it and he basically said it's working fine. I took a video to prove that the valve works. Why does Lowe's work with these type of lazy installers and waste their customers money. read more

I have no outdoor water connection and have been watering my plants by hand for several years in a row. I've tried other hardware stores to find a fitting to attach my garden hose to my small kitchen faucet, but nothing I found really worked. Today at Lowe's I was helped by a man who knew exactly what I needed and was able to find the perfect fitting! Thank you so much! read more

Sheila L. in the appliance department is amazing!!! My fiance & I came in looking for a specific washing machine & she was incredibly knowledgeable about which one to get (with an agitator or without). She made the entire process a breeze & fun to take care of. She was very transparent about the delivery time. We were able to get next-day delivery but she explained things could change due to the extremely cold weather coming in. I honestly expected the delivery to be pushed back but Austin & his delivery guy came, and got the job done with great attitudes and conversation-- all under 10 minutes! I say all of this to say-- go to Sheila!! She's so spunky & knows her stuff!! I've never had a memorable Lowe's experience before this one & I will be going to this particular Lowe's just for Sheila!! read more

Their selection of stains don't work well on cedar fences. They sold me "hot curry" with looks just awful, and later, I was searching for an odd piece of fence hardware, and found a construction materials outlet on Harry Hines blvd. that sell stains that work well on cedar fencing. Honestly, Lowes is no good at helping people with stain for cedar fences. 2 years ago, when we ordered new doors and windows from Lowes, the Lowes delivery guy refused to deliver to our door, he wanted to leave the items at the curb, and ended up refusing delivery. The next day, Lowes got another delivery who made the delivery, but I still remember that nasty delivery guy from 2 years ago. I had the call the sales guy at Lowes to get it straightened out. read more

never buy an appliance specifically a dishwasher especially to have it installed from third party installers working for this store!!!! the incompetence and finger pointing from the in store Lowe's appliance department, warehouse, third party installers and management is staggering!!! save yourself, your time, your money and frustration and shop somewhere else....anywhere but Lowe's!!! i would give them zero stars if i could......... read more

This is the nicest Lowes! They have a great selection and every employee we dealt with was professional, helpful and friendly.

I was very happy with our whole experience. I called Lowe's previous to going there to check and see if they had bird baths. I liked how the voice answered Loews, Southlake location how can we help you? It was automated, but it was a very good system and immediately checked on my needs without giving me a lot of hours and directions. This is a bad time of year to be looking for bird baths and we had been disappointed by lack of selection and high prices at other places. We found the birdbaths and thought for sure the prices were per piece, but a nice man named Shad told us it was for both pieces and helped us pick out two good pieces and load them onto our cart. Later he met us at the checkout stand and helped us to take them to the car and loaded them for us. These are quite high heavy pieces, and we were very happy for his help He even went back for plastic for our trunk liner. We have now got home and put it up and are quite pleased with our selection. Only $60 and a really good looking little birdbath. read more

***Update! Today (a week after the shutters were finally installed) we got an e mail from Lowe's Southlake saying an installer would be at our house today to install the shutters. The incompetence continues... We had a horrible experience here buying shutters. It was our third time buying shutters from Lowe's, second time from this particular store. When I went in to place the order the first week in September, the young lady (K) in the shutters department didn't even get up from her chair or close her phone. She repeatedly told me we went in the Lowe's system even though we'd bought thousands of dollars of merchandise from the mover the past fifteen years. At one point, I asked her if I should speak to someone else....she eventually located our account and took the order (for someone to come out and measure the windows). She told me it would take six to eight weeks, which is what we expected. We actually went back to the store to complain, something we have never done before. We were called the next day by two different shutter companies, which is not what is supposed to happen. Finally, someone actually called from Lowe's and came out and measured. He also said six to eight weeks. Eight weeks was mid November. When we didn't hear anything from Lowe's, we called them. They told us the had no record of the order. We went back and forth and finally asked for our money back. It took a little time, but they refunded our money-over $6,000. Then a couple of weeks later, we get a call from Lowe's saying our shutters are in. But Lowe's gave our installer our old address to install the shutter...in California! (We live in Texas) This is fourteen weeks later and after they've refunded our money. The same young lady who originally too, the order is now trying to straighten things out. She asked us to pay the bill before delivery. We told her when the company comes to install the shutters, we will pay in full. Sixteen weeks after placing the order, they were installed and we paid in full. We will never buy anything from this store again. Home Depot is so much better. It is very poorly run and incompetently managed. No one here knows what they are doing. read more

This is the absolute worst Lowe's in the DFW area. The employees are rude, will lie and even hang up on you if they're busy. I ordered thousands of dollars of flooring and appliances to remodel my kitchen and house with, everything delivered was severely damaged or late so it caused endless delays. When I tried to inquire about the location of my orders, I was lied to over and over. The store manager is nowhere to be found and apparently can't be bothered with customer related issues. It's clear many other employees in the store share his "above everyone" attitude. Lowe's has lost me as a customer. I will never again shop here and I wouldn't recommend this place for even a 75 cent outlet cover. They turned a remodel into a stressful and horrible experience. read more

Stay away from assistant manager, Derek at the Southlake store. He is a total disappointment and needs to be retrained completely or find a new place to work. We had a situation today where we bought a product and brought it home. It was defective from the factory so we brought it back. We expected our money back from ordering using the Lowe's credit card and the app. Picked up the replacement, exact same item, and the cashier couldn't bring it up somehow or refund it to my credit card. That was part of the problem- the beginning of the end. We decided that the second item was not going to work after all, and brought it back. The cashier told us that we could only get store credit. We said no. It should be refunded to my credit card at Lowe's Store Credit is not acceptable or an option for us. The assistant manager Derek was called. He gave us 1 million reasons why it had to be an in-store credit only. Here we were standing with a receipt and we have purchased this through the Lowe's app with the Lowe's credit card and he has no reason to deny us a refund. He said in-store credit is the only thing we can do for you. He gave wishy-washy excuses. We asked to talk to the manager and he said he's not allowed to Call the manager, but he can give us a manager's phone number. The phone number he gave me was to Home Depot. I stood right in front of him at the counter and dialed the number (thankfully). He wanted us to get out of there and go home and call the number. Well, ha ha for him. I called him on his ridiculous phone number Ploy. He gave me a different number and this time it was a Medicare Medicaid number. I was still standing in front of him and told him he's now lied to me twice. Finally he decided to find a phone number and hiding halfway under the front counter; called someone and was able to give us a cash refund after all! Shame on him, for treating customers in this manner. I was a strong customer who stood up to his lies and his BS! There would be a lot of people that would've taken his fictitious phone number and gone home. Then they would dial Home Depot or Medicaid Medicare baloney phone lines and still not have their situation resolved. In store credit is not what you get when you have receipts for your product! The manager hiding and not being on the floor of the store or available during a business day is a mystery to me. Or is a manager really available but Derek just didn't call and ask him to resolve the problem? Hmmmmmm. read more

For me, Lowe's is my go to place for everything. Their customer service is consistently excellent as are their prices.

Be AWARE ...if you open a credit card through Lowes and make any type of mistake your card will be canceled and reported to the credit bureau! Our checking account was hacked and we had to close everything and reopen new accounts. Before we could change all of the auto payments we had set up, our Lowes payment went through and was declined. My husband fixed it and made the payment immediately. They then closed our account!!! That is their policy ONE mistake! We called and explained....didn't matter. We have had the account for 15 years, have never been late and have spent thousands of dollars . We have excellent credit....none of it matters, that's their policy....just BEAWARE!!! read more

In the middle of 2019 we ordered windows for our home. They came in and were installed in September. The problem is 4 windows came in incorrectly and could not be installed. Unimportant to Lowes, but very important to my husband and I. They reordered the four windows that came in wrong and three came in, but they were all the wrong color. Today they came to finally install the four windows and they are wrong again. This means they will have to be re-ordered for a fourth time. No one cares at Lowes or Milgard, the manufacturer. We spent $50,000 on windows last June and the job is still not complete. I spoke with the store manager David Mims about 6 weeks ago on a Friday and he told me he would call me back on Monday. I am still waiting for his callback. Very disappointing to say the least! read more

The salesperson in Appliances was extremely cordial and professional. I especially appreciated her candor and product knowledge. Just wish I could've remembered her name to post on here. read more

STAY AWAY from this store if buying appliances. I was not home when the new fridge was delivered. The delivery person pulled out our old fridge to disconnect the water line and dumped transmission fluid on the floor when my wife was not looking. He then proceeded to tell her that she was NOT allowed to resell the fridge because of the red fluid leak. The fridge works perfectly, it is only 4 years old, we paid $4,000 for it (we just needed a larger fridge). Out of the kindness of his heart, he offered to "remove" the old fridge for us "at no charge". Luckily I arrived home in time to put an end to their scam. Who knows how many appliances these guys have scammed innocent people out of. I did call the store, spoke to a manager that promised to call back within 24 hours and "make this right".... that was 48 hours ago. I doubt he'll be calling. DON'T GET SCAMMED. REFRIDGERATORS DON'T USE TRANSMISSION FLUID IN THEM! SHAMEFUL read more

It is strange how much I love the hardware store. I am into gardening this year, so I've spent a great deal of time looking at plants. I also enjoy fixing things around the house, and some tools and supplies cross over into my crafting hobbies. I have had trouble getting help at this location. There was one very nice woman in customer service, but she didn't know enough and needed the help of another woman (whom I've encountered before) is abrasive with regard to her uninformed status. She's one of those who talks the whole time about not thinking something is a thing, or someplace, the whole time the other rep is trying to help you, ostensibly hoping you'll give up and go away, until someone who actually knows walks over and gets it right away, helping the first cashier you originally asked. (This was the same woman who messed up a brand new cashier trying to check us out because the garden center closes here while you're still shopping in it :/) Also, they shut down the self checkout at 9pm and make everyone stand in line for the one cash register, and then staff it with a new hire :/ Bad decisions, but for the most part, thankfully, because of the app, I can look up the location of what I need, customer testimonials, how to instructions, stock, quantity, etc. And I know to come in in the middle of the evening, so I am able to successfully navigate this store's quirks. Best advice is to use the app to navigate the store and get in and out before 8am and about an hour after they open and you'll be good. If you need something that's "in the cage" go to the Euless store instead. Oh! And on Sundays, they open and close an hour later/earlier. I woke up one morning think it was Saturday when actually it was Sunday, also forgetting to check my app. A very nice manager opened the door at 13 minutes to go, to tell me they weren't open yet, but this was after I had turned back around after having walked after having read the sin on the door for myself. Thinking he was going to be nice and let me in, I smiled and walked back just before he closed the door in my face. I left and did not come back until later that day. There was another incident with rude guys who little lady's my mother and I, but thankfully the one guy who knows everything walked up just in time to save us. This is a store where if you don't interact with the employees, you're good, I'd what I'm saying. read more

Service is great. Best thing is they have dedicated veterans parking and a 10% veterans discount. read more

Lowe's Home Improvement - Hardware Stores Near Me - Southlake, Texas

Today we came in to get an item and was told that Lowe's does not price match what is shipped and SOLD by Amazon.com. Well let me take that back...they were not even aware they could price match an online retailer. We even had the policy to show them and it clearly states that they do price match Amazon.com IF it is shipped and sold by Amazon. We showed them the link but they kept arguing that it was not sold by amazon and that it was sold by a third party. The employee was rude and snatched (maybe not snatched but grabbed it in a rude way) the phone out of my husband's hand to look at what he was trying to show them. The link clearly said shipped and sold by Amazon. The manager never came out to help these two employees to verify. This is not the only time we have received this kind of service. The last time we were here the cashiers were incredibly rude! This has got to be the worst Lowe's we have ever been to. We consistently receive horrible service every time we have visited. read more

Lowe's Home Improvement - Hardware Stores Near Me - Southlake, Texas

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Lowe's stands for the lowest standard in customer service . There is never anyone around to help . When you ask for help the call others or tell you to go find Someone . Will never come here again . Home Depot is amazing. FYI . It was not only this store that sucked, it was the one in Euless as well. I will gladly give my money to Home Depot vs this place. read more

This is the worst lowes I've ever visited. I went there for a very similar pvc issue and left with nothing. I went to the isle and no one was near plumbing. I went to an adjacent isle and found a guy working with keys and a red vest and asked for assistance he told me he knew nothing about pvc and this happened again with someone else. I then decided to go to Customer service to ask for someone to be sent there. I waited and no one came. So I went back to Customer service and asked for a manager and guess what there was no manager at the store or at least that was what I was told. So I asked for the district managers Information guess what no one knew that at all. So I left . No one help or even tried. This place is absolute trash. I'll never return. Just because it's clean doesnt mean it's worthwhile. Currently all they have is a clean store. read more

I walked up on Jessica and another employee in a personal conversation. I greeted them both and there was no reply. Soon, Jessica walked up and looked away from me so I specifically had to ask her for help, to which she said, "well I followed you." Went next door to Home Depot where Amy in the paint dept was very helpful. read more

Made an online order. It would be shipped and delivered in 2 day by 3 to 4pm which is the time the associate told me. On day of delivery after 6pm theres been no delivery and when i contacted lowes about tracking the order, lowes cant track or locate the order. All lowes can see is that the order has been picked up by an unknown driver and it cant be tracked and cant locate the drivers info. So i replyed back, so the order is lost and or has been stolen and the reply i got back was "possibly ". So after an hour on being on the phone with them the guy a the pro desk just hung up on me. Lowes has bad customer service and never order and have items shipped and delivered by lowes, or it will be lost and they cant find it. read more

Store is very clean and well organized. I was greeted (or approached for assistance) in most departments and I think that I was assisted by the store manager himself (I was looking for outdoor lighting). Surprisingly, this Lowe's carries some items that I couldn't find at the one on Eastchase. Interesting... read more

Lowe's Home Improvement - Hardware Stores Near Me - Southlake, Texas

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Great location for when I'm heading west on 1709. Actually I'll usually stop in here for a quick price check, then check out the Home Depot further west on 1709, and if Lowe's won the price war, I'll actually stop in at the Lowe's on Rufe Snow and North Tarrant Parkway. This location seems a bit more aggressive with the mandated meet and great, but that's OK. I usually know where things are, but not always. BTW, this location is duplicated in yelp, but I can't seem to get the both to show up in the "report duplicate listing" form. Here's the other listing: http://www.yelp.com/biz/lowes-southlake read more

Yes, I am a fan of Lowe's. But I like Home Depot better as their sales associates are a cut above Lowe's, in my opinion. I shop both stores and honestly, its pure convenience that determines which store I go to. I have had great shopping experiences at Lowe's and purchased from major appliances, hardware, gardening, lighting, seasonal and lumber departments; its all good. read more

We bought a great fridge from a very friendly salesman. However the guys that delivered the fridge scraped our wood panel floor. We called on January 14th the day it happened and still have received no response from Lowes. That's very disappointing. They have lost a great customer read more

Lowe's Home Improvement - Hardware Stores Near Me - Southlake, Texas

if i could give a 0 star i would , have been here in kitchens section waiting for 40 min for service went to customer service ,and told me they would send someone waited and waited no one came . until i went to the fridge department and this lady actually helped me but she very much did not want to... and i asked to speak to a manger they told me "ALL ARE MANAGERS ARE IN A MEETING" so your telling me no one damn manager there to assist the customer when they get paid to do so. will never be coming to this location AGAIN , waste of time and poor management. read more

Stay away from this store! We usually shop the Lowes on North Tarantino, but bought our freezer at the Southlake location. Delivery was set up from 10-2 and they did not show up. Called the store and told it is now estimated at 2:30, but no promises! Ask why they don't call the customers and let them know anything and he said he'd pass on the feedback! Never buying from here again! read more

I shop here alot and no more. I did not even read the past reviews but every time I shopped here, you get the feeling it that the business is not about customer service. I usually go to this place vs its competitor but will start shopping at its competition. For me, the past reviews it has been on the principle more than anything else. Lowe's has a 90 day return policy so regardless after 90 days it is no refund or store credit which I would taken. So I take my items to the store and go up the "friendly" customer returns desk and this friendly customer service lady greets and you can see it in her eyes reading verbal ques she was all too glad to help me. I will give her credit that she did look into the account and it was past ninety days which I told her it likely was past ninety days. After confirming that, I grabbed my items and she yelled out "have a nice day". To me that was a sorta demeaning statement based on what I saw on her prior demeanor whether that was her intent or not. I based on the initial demeanor and leading up to the finality. I am no Karen by any means but amazed how people can be so silly which is a very nice way of putting it especially in these times where getting every potential business may help. Even the rules where of giving store credit can add to increased business. For me like I said was not the financial impact but the main principle as one should consider for future business with a customer or continued customer. This isn't the first time I have seen these demeanors occur when visiting the store but definitely the last since I will be using its competitor. read more

They are pretty good on having in stock what I am looking for and in decent quality product. The only complaint I have is with the management. I have had issues that required me to leave a message for the General Manager. He has never returned one message. I worked around him to get our business taken care of, but it is apparent he could care less for our business. This same manager will even block all the front aisles for store meetings, so we have to not only listen to him but have to go around him, so we can even shop. read more

Good selection, but make sure you use the app if you need to find something. I used to come here so much more, but have been so dissatisfied with service that I try and go to the Keller location now. The paint service section has been the worse. I've repainted the interior of the entire house with Lowe's and have now moved on to smaller projects and they have been so preoccupied. I thought it was because they have been busy, but someone came to get on to them for not doing anything. In the end, the amount of rudeness I received in that one visit has made me ignore the entire section and go somewhere else for my paint. read more

I personally think they are not as well stocked at Home Depot also the staff isn't as informed as other hard ware stores. Also I lost $200 here because it fell out of my pocket and the staff didn't help me at all find it. Sad read more

Lowe's Home Improvement - Bri bri in her happy place - Hardware Stores Near Me - Southlake, Texas

My visit to this Lowes was a shock. Customer service is a foreign concept here. The overarching attitude is apathy. Only self-service registers were open. I had to run to get an item (with a price tag) because the assistant said he'd never find it. No one greeted customers, the person at the door didn't even look up. Questions were answered with points in a certain direction, and "you're not going to fit all of that in your cart" without an offer of help. Try harder Southlake Lowes. read more