I really like this place!…read more The helpful hardware store is correct. They set themselves apart by being there for you. Asking if you need help. Figuring out solutions. Ace is a much easier in and out than Lowe's or Home Depot. They are also locally owned franchises. So you can support your community by shopping here. I still get some things at Lowe's but most of the time I'm shopping at Ace for tools, hardware, paint, lighting, etc. This time I needed some brackets to hold up a shelf (they had the right size in three colors) and some 40W appliance bulbs. They had those in clear or frosted. The store is very well organized, and incredibly well stocked! The employees were indeed helpful. I am a fan!

Had a $5 off birthday card. Looking for Febreze fabric spray for 30 minutes. Cashier says aisle 7…read more I told her Westlake does not carry Febreze. My morning was ruined by this store. I want my 30 minutes back,

employee John was excessively rude calling me a smart ass when I was simply making sure he…read moreunderstood what I was looking for. I will not return to this location.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

Never received my order, no email replied to. This company is a joke. Dispute for charge…read more Terrible customer service.

Only shipped half the order. Months long wait for other half. Timeline too long needed to return,…read morethey refused to pay for return shipping.

This review is for my father's experience here. He bought Andersen windows for his house and had…read morethem installed. Within weeks of the installation, the seals on several of the windows began to pull off the windows when opened. He called here and the salesman came out to look at them. He basically pushed them back in and told my father he would have someone come out and look at them. Several months later after several unreturned phone calls, still no resolution. And as most folks know, windows are not cheap. He's not looking for a handout, just quality for what he paid and a company that stands behind their product. A call back would be appreciated in this case.

From the owner: Locally owned lumberyard and hardware store. Get Goin to Owen!read more

I found some flooring I liked and needed to get it installed. Lowe's scheduled me with a company to…read morecome out and measure and all was well. I then began researching Marc's Flooring online (the company Lowe's scheduled me with) and found they had a solid 1.2 star rating with multiple reviews about them doing a bad job, being unreliable, and even damaging customer homes and vehicles. Um, no thanks. I called Lowe's back and asked them to schedule me with a different company and was told they couldn't. Apparently, every Lowe's in our area has an exclusive contract with Marc's flooring or something, because they said they ONLY use Marc's. I cancelled my measurement appointment and went elsewhere for my flooring. I didn't want to knock the star rating down too far since this is regional, but corporate really needs to find a new flooring installer.

My wife and I stopped at this Lowe's location to pick up several things that we needed for home in…read morethe area, which we had just purchased. We found some carpet that we liked and noticed that they also had a very good pad to go under it. We talked with Wes in the flooring department and he was amazing even though it was only a few minutes before their closing time. We got all of the help that we needed and another person came out to our house to measure where the carpet went, so we can figure out how much we need and pay for the installation. I went back a next day to buy some more stuff to treat the floor and also some paint brushes, rollers, and all the equipment that I needed. I also got a lock box for the house. I like Lowe's because they are very helpful and the people that work there seem to actually want to help you as opposed to other places. We will go back here to find all of the things we need for our home.

Customer service never answers the phone. There is no help in lumber and they never answer either…read more It's disappointing

Amazing wood I built a table with an in screws amazing drill. Bussin service was amazing. They were…read moreso nice value of the item so good.

I bought all the fixtures for my new contemporary home from Premier. I have strangers stop to ask…read morewhere I got my exterior lights. The whole house looks great and Ryan helped us make every selection and delivered service above and beyond, fixing problems that weren't even his responsibility. This is a company that was an absolute pleasure to do business with and Ryan was exceptionally knowledgeable and helpful.

The item I bought comes in a box (that I still have) that clearly states if the product fails to…read moregive complete satisfaction, they will exchange it FREE for the same product. When I attempted to do this today, roughly 9 months after I bought it (note the 2024 date on the package) Cordelia refused unless I paid an extra $5+. Not much of a "Promise" or "Guarantee" and $5 certainly isn't "Free".

I love this Westlake location. It's in the middle of 50 highway, in Raytown. It's a nice, spacious…read morestore with great help. It's one of the larger Westlake Hardware stores, with aisles upon aisles of tools, yard work machines, camping items, grilling items. The staff is helpful. I most like their plants and their yard work equipment aisle. Granted, I don't know much about equipment, but if you want something by Stihl, they have it. They will show you how to use it, and give you hints, as well. Their plants are in the far part of the parking lot. I love their garden area. The prices are reasonable, and the staff helpful. I've nothing but good assistance from the staff at this store. Every cashier is friendly, and there's always staff to help out in the departments. If you ask them something in the middle of the store, they walk with you to find what you need. I rely on this store, often and have no idea what i'd do if it wasn't it's present location. I even known some of the staff's names, cause I go in there so often: Matt, Kayleigh, Christian. I can tell they like their jobs, by the employees attitude. I keep forgetting to take a picture when I go shopping at this store.Oh well, slap my wrist, Yelp. And while you do, check out this Westlake Hardware location.

Excellent service and knowledgeable staff. Great selection of plants and trees. Will definitely…read morecome here again.

Came in to get a few things as well as education on a few other things…read more They staff was knowledgeable, polite and attentive. We got just what we needed and it didn't take any time at all. If you are looking for anything at all yard related stop by the grass pad and they will get you together.

So slow and bad customer service. Doesn't communicate the time frame it will take to get the job…read moredone... just stood there waiting .