Came in to get my car key fixed. Customer Service was very kind and efficient. They explained to me…read morethe process and had my key ready really quick.

Subpar customer service. I put a deposit down for a key fob to be made and was not called to tell…read moreme the key was at the business. When I did arrive, a guy tried to make program the key but couldn't so I was left with an option to order a new key fob and wait a week or more or choose a key with less buttons. I chose the key fob with less buttons only because I wanted to be done with this process, I was already there over an hour! Left with a programmed key but now I have a left back window scratch that goes from the top of the window to the middle, my lights were left on inside and for some reason my pen was unscrewed??! I'm happy to at least have a key fob, although it's not what I ordered and the experience was not welcoming. I should have trusted my gut about this place.

DISREGARD MY LAST REVIEW ! They came out (the owner) & did…read moregreat for 130$ . Very satisfied .

They were on time, but when asked prior to the call if I could buy my own locks to put on my new…read morehouse I was told no and I had to use theirs. They charged a lot of money to put new off brand locks on my house claiming they are good. I am now having to re-replace all my locks with ones that I actually want and are name brand. Do not recommend them. Waste of time and money.

Very Impressive Service!…read more Chad was amazing. He answered the phone and made an appointment at MY convenience - not his. He showed up later that day and was so very professional! He provided sound advice without regard to providing the most expensive solution. He listened, and then recommended a solution was that the best solution - not the highest cost solution. Solution is perfect. Bottom Line: Great service and someone you can trust. Thank you, Chad!

Seriously. This is no one that I know or knew before calling this guy. I still don't actually know…read morehis name but that doesn't matter. This fellow is chill and kind and professional. He communicated with me about the expected time of arrival and then showed up shortly after that. He checked for the easiest way to open the lock. He checked my ID to make sure I was legitimately supposed to be entering. He arrived inside of 20 minutes. His prices were very reasonable. Win. Win.

Quality-Value-Price! Our technician from Redford Lock was a…read moretotal professional. He arrived on time and quickly re-keyed all of our locks. A well known police department uses Redford Lock, now I know why.

After speaking with David I am happy to say that I would like to give them another try. There were…read morecircumstances that prevailed. Customer service is priceless. Thank you for reaching out to me. Lorrie

They were so fast. Jason and his wife are amazing and super nice. So fast I appreciate your time.read more

This was an easy and impressive service from beginning to end. Jason responded to my yelp quote…read morerequest right away and gave me detailed information in his response. I appreciated that he was willing to quote and make a plan through messaging because I really didn't have time for a phone call and I needed my door handle changed fairly quickly. He came out to the house exactly as we planned and replaced my old handle with a new digital coded handle. He knew his stuff well enough to easily explain things to me and was also a really nice guy. Highly recommend!

J&B Lock was excellent to work with from start to finish…read more He answered my call directly (no call center), which was a great first impression, and was able to come out the same day/next day. Communication was straightforward and easy. The work itself went above and beyond what I expected. I initially thought I had four locks to change, but he ended up handling all six. He also proactively offered to replace the deadbolt, including adjusting the strike plate, doing the necessary chiseling, and aligning the door so the bolt closed cleanly. He made sure everything was keyed consistently, fixed alignment issues with the door and hardware, and even addressed a turn knob that wasn't seating properly -- all without hesitation. Overall, he was efficient, detail-oriented, and clearly takes pride in doing the job right. Very easy to work with. I would definitely recommend J&B Lock.

I write this review to showcase the man behind this business. John Stewart…read more Two weeks ago, I was asked to go to my good friends house to check on her. I got to the home and had no way of getting in as the key that was to be used for Emergency was not where it was suppose to be. The officers said they could not go into the house even though I was requesting a welfare check. Soon after the officer left, I called a family member of my friend and she did not have the right key to get in. I quickly did a google search for a locksmith in the area. Fortunately, I got John. John was able to open the door and we found my good friend decease. Naturally, I was upset and so was the relative. After calming down, I went out to pay the locksmith for his service. This man gave me a hug and said he was so sorry for my loss and said he would not accept payment under these circumstances. He called the police and everyone else that needed to be called. I can not say enough about this man as he showed compassion and concern. I want every person to use this man as he didn't have to do what he did and I am forever grateful to him. So if you need a person who cares about what he does, call him. He is caring and good at his job. I want to give him 10 stars but it won't allow. Thank you John for supporting me at the worst time in my life. Thank you , thank you for all you do...

Found an electronic safe during a remodel with no info regarding combination whatsoever. Was able…read moreto reach these folks on a weekend and speak to a live person. They helped guide me through a reset of the lockout function and try a factory installed code. We cracked the safe without ever leaving the job site. Integrity. Professionalism. Kindness.

Jeff and Ben came out this afternoon and were able to accomplish what a cross town competitor was…read moreunable to - fashion a skeleton key to fit the front door of our 140 year old farm house, and then open it after it had remained closed for nearly 50 years. They were consummate professionals, very efficient and hard working, and very, very friendly. And I think they offered a reasonable price.

I cannot say enough great things about Galaxy Locksmith on Telegraph Road in Dearborn, Michigan…read more Today, on the 4th of July, they came out to my home to rekey my Italian sports car, which is not an easy or inexpensive vehicle to work on. From the very beginning, Mike was honest, knowledgeable, and incredibly helpful. Instead of trying to sell me expensive keys or charge me more than necessary, he actually told me where I could buy high-quality keys at a great price. That kind of honesty is hard to find these days. The quote they gave me to program and rekey two keys was about half of what others wanted to charge for just one key. The savings alone were impressive, but the service was even better. Mike sent his brother, Abe, to my home, and it was obvious right away that this is a family-run business that truly cares about its customers. Abe was professional, extremely knowledgeable, patient, and clearly knew exactly what he was doing. He handled a very challenging European vehicle with confidence and precision, and everything worked perfectly when he was finished. If you're looking for a locksmith who is honest, fair, knowledgeable, reasonably priced, and willing to go the extra mile, I highly recommend Galaxy Locksmith. It's refreshing to find a company that puts customer service and integrity first. Five stars all the way. Thank you, Mike and Abe, for an outstanding experience. You have a customer for life!

Mike came to me and cut and programmed my new keys for my car. Amazing service, amazing prices and…read morelaid back guy. Highly recommend!!