I have had the best top level quality experience here at Hickory Grill! The staffing is amazing…read more Our wonderfully , friendly host, Claudia sat us @ at a requested table going above and beyond because that's what they do here very well. And "Culinary Mary," as they have affectionately named her here‼ Mary is a consummate professional and one who also looks out for her teammates ‼ Having a strong hospitality and sales background, I would work for Mary in a heartbeat as she is just an amazing manger, who moves with passion and care for all those around her, as well as the residents here at Oaktrace! Abraham was our server today who was absolutely helpful & attentive‼Thank you for employing such a brilliant team of excellent and talented individuals. And by the way, the food was terrific‼ Thank you to the entire team that has made this happen!

Many of the staff here is caring and compassionate. Admins? Not so much. When the going gets tough…read more(a resident's decline) DO NOT expect support from their team. In fact, don't be surprised if they show you the door. Thanks for nothing Oak Trace.

The 5 star reviews are over 4 years old. Ask around if you…read moretake a tour- and not just those that can get around on their own to common areas. I have a friend staying here for rehab. They are older, spent time in the hospital and are now here. They cannot get around themselves and we have tried to be there to help as much as possible, taking them into the general area for meals, getting them dressed. The rehab is going well but the other care has a lot to be desired. I've recently has surgery on my shoulder so I cannot help move or push a wheelchair. If I ask for help, no one has time. I stepped out for lunch hoping that that would prompt someone to take the opportunity to get them in a wheelchair and go into lunch. Nope- food tray to the room. This poor person will not be out of the bed today because no one has time and i physically can't do it. Do better... being under staffed is a country wide problem, but lack of care is not excusable. I'm hoping my friend gets home soon!

I had a total knee replacement and needed to go to a rehab facility. I decided to go to Park…read morePlace and couldn't be happier. Everyone was exceptional and I had the best care ever. The nurses/CNA were very helpful and never made me feel like I was bothering them. The therapist were great and they pushed me but not to the point of horrible pain. I would highly recommend this establishment.

I never thought l'd be turning 30 years old while bed-ridden in an acute care facility. That…read moreunfortunately became a reality in 2023, after I was hit head-on by a wrong-way driver with dementia on I-39. I just wanted to take the time to recognize the staff at Thrive of Lisle, as they took great care of me. Shoutouts to CNA's Alan & Harrison; nurses Shirley, Mark and Gina. They are the best! Kellie from activities, Jerome and Sue are always roving the halls and engaging with residents. The positivity and enthusiasm of the staff is truly contagious, and made this long recovery journey easier for me. Therapists Susan, Ed, Keyenna and Tiffany have been helping me work towards my goal to be able to walk again and use my left arm. I love Thrive of Lisle, and the staff here. 2023 was easily the darkest time of my life. I nearly lost my life, and was not sure if I'd ever walk again, or be able to return to the career that I love. The staff at Thrive treated me like family. I can't tell you how much happiness and hope that CNA Alan, Nurse Shirley & Kellie brought into my life during this time. They are truly special people. I still come back to thrive and visit at least 4 times a year. It's rewarding for me to visit the current patients during activities time, as well as spreading positivity and encouragement. I also love seeing my extended family (the Thrive staff). My advice & words of wisdom for incoming patients and their families: * Advocate for yourself as the patient; if you're a relative; please advocate for your loved one. * Treat the staff with love & respect (I promise it'll come back to you ten-fold, and will be a much better experience for you & the staff this way.) * You might be shy at first, but take full advantage of the activities that Kellie puts together! From craft-making to group games; it's a fun time for everyone! (Even the patient's visitors are encouraged to participate). * It doesn't matter if you're bedridden, the staff will make sure to get you out to socialize, shower, or PT. You just need to communicate your needs to them early enough in the day. * Family: PLEASE don't underestimate the power of your visits. Frequent visits will greatly help your loved one as they strive to recover. I had at least 2 family members taking turns visiting me throughout each day. *Keep in mind, you ARE allowed to sit in on your loved one's physical therapy sessions. - Just ask the therapist as a courtesy* * Stay positive & Keep on thriving! Respectfully, Tim

I was sent to Thrive for wound care. So I did not require the assistance some people did. I was…read moreable to walk and dress myself. I did receive physical and occupational therapy. The therapy was to target both upper and lower body and I felt it was a great benefit for me. Therapist took time to answer my questions on how or why the different excersises were a benefit. I had Murium and Traci. Nurses and CNAs were all pleasant. When I was not in my room they would look for me for required medications or lab tests. They also seem to work as a team. No task is beneath anyone. The activities director Kelli has such a nice personality that even someone like me that typically does not join in was participating. Because I did not have anyone visiting me they made a point of making me not feel alone. Many of the staff were good but I had a special thanks to Noah Teddi Alfonso Sue Kelli Drew Odette and my wound care team. I was able to heal nicely by the time I was discharged thanks to their attention and care. Only issue is with the evening shift. I think they forget at times that it is bedtime for us even if it's just a work-shift for them. They would be quite loud and slam doors. Rooms are 2 people so if someone needs to be tended to in middle of the night or is hard of hearing that's a problem too.

Lexington? We love Lexington. Sad there's only the one left. Shoutout Marina in the office. And the…read morerest, thanks kindly. Yall took good care of my Grandma when she moved in, and that's a big thanks for that.

My father in-law just moved to this facility 2 months ago in the independent living area. The…read morefacility is clean, with nice amenities like a cafe and dining room for those that want to be more social in the building. Initially, dad had a difficult time acclimating to his new surroundings but the staff and management went out of their way to make him feel at home - even gifting him a small TV for his apartment. They offer shuttle service to/from doctor appointments in the area which is very helpful for those who no longer are able to drive. And even in the independent living area, they have a staff person do regular wellness checks daily. The family feels that he's well taken care of and are grateful for the help he receives. My only very small issue is that the large building only has 2 elevators. Given that he lives on the 5th floor, it can sometimes be a 15 min wait to get on the elevator.

I have lived here for over 3 years and don't regret it for a minute! wonderful place, packed with…read moreall kinds of actives for a quality life.

Warning! Nursing home!! Dingy, old. My Dad was there for 6…read moredays for rehab, poor communication with Admissions Director and Social worker. He only got 2 therapy sessions in 6 days. Transferred him to The Springs today, what a difference already!

My friend was here for several weeks!! This place is…read morepristine! The staff is attentive and very caring. When my friend pressed the Call button it took only a few minutes even though this place is "packed!!" The food, well not bad either!

Exceptional Care and Compassion…read more Burgess Square Healthcare and Rehabilitation Center provided outstanding care for my father at every level. The administrative staff was professional, responsive, and compassionate, making a difficult time much easier to navigate. The nursing team treated my father with dignity, kindness, and genuine concern, while the PT/OT staff were knowledgeable, patient, and truly invested in his progress. The social worker was invaluable--guiding our family through care planning and next steps with clarity and empathy. The facility was exceptionally clean, well maintained, and well organized, and communication with our family was excellent throughout. Entrusting a loved one's care is never easy, but Burgess Square earned our complete confidence. I would highly recommend this facility to anyone seeking exceptional rehabilitation and senior care.

I had a patient who was a resident at this facility and I was pleased with the care received . The…read moreteam was very hands on.

It is very poorly managed. There provide low quality high in salt content foods. Some of the care…read moregivers are not responsive or do not attend to their residents and therefore the extra burden falls on the responsible staff. Manager of the facility is happy to get you in and then does not respond to emails etc with questions and concerns. I wish my loved one was not there.

Staff is hands down good. But the have stupid food policy. The food here is crappy. Rather than…read moregetting better you get sick. If you bring food from home. They can't warm it even if the patient is starving. Saying the food is contaminated. The management at Northwestern should serious look into it or people will start selecting Shirley ryan.

My father was here for a short time, recovering after a stroke…read more The facility is very clean and well laid out, and the covered parking nearby is very convenient. The grounds are beautifully kept, and the walking trails are lovely. The staff here is very caring and first rate. They really took time to keep us updated on progress and did so much to help our family. Even the chaplain took time to visit my dad regularly. We were able to attend one of the Sunday non-denominational church services, and the music and message were punctuated by the breath-taking chapel and stained glass window. My father's only complaint was the food, but he was on a very restricted diet. It certainly smelled great in the halls during meal times. I highly recommend this place.

My Mom passed away here years ago . Now I find my dad here for rehab and there are soooo many…read morethings wrong with the place, I could write a laundry list. My elderly Dad broke his hip. He was at Edwards Hospital for 7 days and each of those days after surgery he was gotten up in the chair. It took some effort, but they did it. He's on his 4th day here and still unable to get him in the chair. Rehab won't try and he'll need a lift to get him up. He needs full care at this point. The other day I arrived at 11 am. His cold breakfast was uneaten on his tray table, no blankets on him and he was on a bedpan for well over an hour. They said they couldn't wake him up. Well I showed them how to wake him up and with my help he ate everything plus 2 ensure shakes ( which I brought) , orange juice and a large glass of water. His room was and still is filthy. Can't find anyone to clean it. His television is all staticky and almost unwatchable. Trash in the drawers and under furniture from another patient. The place just smells! I can't in good conscience recommend this place to anyone and as soon as I am able, I'll get my Dad out of here. He deserves better. I am a health professional and have lots of experience with hospitals, nursing homes and rehab centers.

This is an amazing place.My mom is there for rehab so had surgery on her hip so she need to get her…read moremobility back.upon arrival the DON ( ERIKA) came and introduced herself also explain my mom medications.Later that evening the ADON ( Q )stopped by to check if my mom was in any pain and if she needed anything.Ok so I thought maybe their jus doing this because I'm here.Nope my daughter came and visited mom and she noticed the same treatment but this time it was Nurse Jessica in the morning and Nurse Chantelle in the evening.So knowing that my mom are surrounded with nursing staff who cared really put me at ease.I also feel that the Therapy Department goes above and beyond to get my mom motivated to walk.The staffing coordinator even answered call light and assist mom to the bathroom .Maja explain mom care plan details which was awesome The administrator ( KIM ) has an open door policy which made it even more easier to ask questions.They are an amazing team who cares about their residents.Deandre helped find after care assistance for home .I would recommend this facility to everyone.Thanks Downers Grove Rehabilitation

Writing this review as an employee under a different name for my privacy…read more I am absolutely DISGUSTED by this place. I have worked in healthcare for quite some time and NEVER had an experience like I did here. Staff is INSANELY abusive both verbally and physically. During my training, one of the workers smacked a patient. I couldn't believe my eyes. There was another staff member telling dementia patients on the 2 nd floor "shut up" or "shut the f&$k up" because they were screaming at him to get out of their room.. i wonder why!? I also witnessed a nurse get into a residents face and threaten to cut his private off. Telling him she was going to bite his finger off too and cursing at him just because he was confused and wanted to take a shower. Another cna was working with a combative patient and said "go ahead b$)ch hit me, I hit back" Another patient on hospice covered in bruises and the girl told me they have no idea what happened!! WHAT?! I didnt even finish my training I could not get out of there fast enough. I wanted to stay and be a gentle hand in a not so gentle place but I want no part of it. The management HAS to know the patients are being treated so poorly. My heart absolutely BREAKS for these people. I feel physically sick thinking about it. The place is also FILTHY. Ask for a full tour. Bathrooms in the rooms are moldy, toilets are never flushed or cleaned, feces everywhere. Trash everywhere. The rooms are all a mess. So dirty id be shocked if they dont have bugs and mice. your loved ones will get diaper changes once a shift, if that. There was a man wearing the same clothes for 5 days!!! So that means no shower? Just awful. Please dont send your loved ones here. The strive unit and downstairs might look halfway decent but im telling you, its not. And to the managers and staff that might read this, DO BETTER. If you dont have compassion and patience you are in the WRONG career field. It is SO easy to be loving and kind to these sweet people. I look at them like family. I get emotionally attached to my patients. The patients have liquor in their rooms and go outside at all hours of the night smoking. Its a complete free for all. Physical fights happen, police get called ect. A nursing home is a home, it should be a safe place for our elderly to spend the little time they have left to be NURSED and NURTURED. Not abused and neglected and have to see and hear complete chaos. This place absolutely needs to be shut down. The turnover rate is insane. They said the place is better than it used to be and they made a lot of changes. I cant imagine how much worse it could be. The management also lied during orientation saying they dont have psych patients and if people are combative they send them out? Dont let them fool you. They also said if you quit within 90 days they will charge you for your uniform. Oh well.

No clue where all these great reviews are coming from. However, I will say that it was not that bad…read moreseveral months ago, and the short term rehab (downstairs) isn't bad. I am not sure what changed, except for the social worker for one, and I believe the "PT Director ". If you are planning on thinking about this place for long term, here are my suggestions...#1 ask them to tour the 2nd floor. If you can get beyond the strong smell of fecal matter you're halfway there, and if you can get by the line of residents blocking hallways waiting for their medication then great ( oh but don't forget to ask for the elevator code as these people are locked up there) #2 if your loved one must leave the facility for any length of time TAKE ALL OF THIER BELONGINGS because I speak from experience you will NOT get them back. #3 Plan on checking on your loved one daily to see if they have been changed (waited 2 hours for my mom to get cleaned up after sitting in a bowel movment ) and had to start marking bandages to see if they were changed every day. #3 Document EVERYTHING because the "administration staff" cannot keep their stories straight, and take pictures. #4 You need to call and nag constantly to get them to take your loved one back to the hospital because clearly they are not well, and do not let the "medical staff" tell you THEY don't see a medical reason (agaim speaking from experience, my mom had a UTI that I was told was too much for a nursing facility to handle. You can never get a hold of a nurse as they never pick up. I get that there are staffing shortages but we could not get a hold of my mom for quite some time. I called the front desk and the super sweet receptionist was going to go up and check herself if nobody picked up. The poor front desk ladies must take a lot of beatings but there are 3 of them that are so nice and so helpful. I may seem like a "Karen" and honestly I don't care, I want people to know before sending their loved ones there all of the issues and to save people the heartache