RE: POOR, UNPROFESSIONAL SERVICES from Dentist Peter Ngo, Weston Humber Dental Centre,1533 Jane St, North York, Tel: 416-850-5982
My daughter had an appointment scheduled to check upon a previous filling. As we arrived, we were told to take a seat and wait. FORTY minutes later, the receptionist told us to rebook our appointment for the next day because the dentist just left for lunch while we were waiting. We could not do that, so she told us that if we wanted to see him today we would have to wait another HOUR AND A HALF for him to return from lunch. I asked her if I could speak to the dentist upon his return. She said that this was impossible because "the dentist's time is very valuable" in comparison to our time. This gave us no choice but to wait.
In addition to the attitude she had given us about the appointment, she had turned on the TV and raised the volume while I was speaking to her. She continued to exert further ridiculous behavior by proceeding to the back room, and talking about my daughter and me to her associates. The walls are thin, and we could clearly hear her foul-mouthing us, often referring to us as "THAT woman and her daughter". We could not believe our ears! When I asked for her name, she initially said that I didn't need to know, but later admitted it to be Ms.Cuc. Ms. Cuc's (if that's even her name) treatment of us was absolutely disrespectful!
I proceeded to wait out the time until my daughter was finally let in to see the dentist. I spoke to the dentist, Dr. Peter Ngo, and explained the receptionist's actions. In any customer service setting, regardless of the industry you are in, it is obligatory as an employee to provide proper care and treatment. Instead of acknowledging our concern as any professional person would do, he had the audacity to ask us, "why don't YOU go tell her that?"
The rude display of behavior at the Weston Humber Dental Office has leaded me to give them a 1-star rating. No matter how knowledgeable the dental employees may be, if they cease to treat their patients without a care in the world, you know that it is a POOR BUSINESS. Therefore, I ADVISE ANYONE READING THIS REVIEW SEEKING DENTAL SERVICES TO SAVE YOUR SELF A HEADACHE TO GO ELSEWHERE!! read more