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    Westosha-Twin Lakes Reports

    1.0 (1 review)

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    2 years ago

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    Paper Tiger Document Solutions - Before

    Paper Tiger Document Solutions

    4.2(19 reviews)
    21.1 mi

    This is a great opportunity for residential paper shredding. When you are cleaning out all of your…read morepaper files and don't want to shred a huge amount, you could go every second Saturday from 9-1. It is $3 per box, but your first time is complimentary! I highly recommend Paper Tiger for all of your shredding needs!

    I can't speak to the actual shredding work since my appointment never happened -- this review is…read moreabout the scheduling and customer service experience. I was called by the dispatcher to confirm a pickup date. Since I work nights, I rely on voicemail and text for scheduling, and I confirmed the appointment both ways within a reasonable window (7/22/26 for a 7/27/26 appointment) -- including a voicemail left on the business line at 10:53 PM. Despite that, I was removed from the schedule and found out via an email and phone call from the front office (Debbie Jo) stating I hadn't responded. I was fine with rescheduling but wanted to explain that I believed my voicemail counted as confirmation. I was met with a condescending tone from the start. She told me, "I called you at least 6 times," and "just pick up your phone." When I mentioned the voicemail, she responded, "Yeah, at 2:00 AM! We heard all about it this morning" -- though my voicemail was actually left at 10:53 PM, not 2:00 AM. Again, my work hours are different than the 9-5. I wasn't upset when I called. I was upset by how I was spoken to, and by being mocked with a detail that wasn't even accurate. If a callback window is that strict, that should be communicated to customers upfront -- not used afterward to make them feel foolish over a mistake that didn't happen the way it was described.

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    Westosha-Twin Lakes Reports - printmedia - Updated August 2026

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