This is the bank I've gone to since I was born, and is also the main reason it took me so long to…read moreget onto internet banking. I love the fact that, as a regular, the staff know who you are: I honestly wouldn't know how to use a bank where they don't know you (do you show ID? is there a retinal scan? IS IT SAFE?!). Staff are extremely efficient and friendly, and there is nothing quite like knowing your bank manager to know you're being taken care of. And, really, you can't avoid the bank when you have physical money to deposit. In the end, I did get internet banking, but I still come here pretty regularly, because it's much nicer to hear your balance is $10 from someone you've known half your life than on some computer screen.

Take a ticket and wait. That's just how easy it is. It's funny how so many banks can stuff this…read morewhole process up. I've been to a lot of banks, and always came back to my ANZ. I have been with ANZ since I was a yelping wee little thing and for a reason. I take my customer service really seriously. I am one of those people who don't appreciate the fake hello's and sarcastic looks tellers give me and my kids running amuck. This Mt Ommaney branch has a little section in the waiting area for kids to muck around, and I have never in the 20+ years I have been going there had a non-genuine smile. It's OK to be grumpy people! Dolores, who helped us with our home loan, Natasha who kindly offered to meet with me to review my accounts and see if there was anything she could do to save me more money, Renee who is the branch manager, always ready to answer the phone. The ladies and gentleman in this branch are testament to why this branch, this bank is my favourite one to go to. I've always been greeted with genuine kindness and sometimes concern. I've never had to wait for a long period of time and they have always gone above and beyond to help me out. If there were 20 people in line, they would still be happy to chat to you about other options even after your transaction. Can't speak more highly of the staff here.

Of all banks I've had in my life, this ANZ feel more like an extension of the family. This is our…read morelocal branch and for different reasons I've come to this bank time and time again. Not just for the same home loan, but plenty of other enquiries too. I know a few staff on first-name-basis now and when they see me walk in there a little nod of acknowledgement. If you get a ticket to see the Teller, that doesn't take too long, however, you could be there awhile waiting to speak to someone in regards to your enquiries especially from 11am through to 3pm on weekdays. Bring your favourite magazine or a book as there isn't much to do as you wait. This is the only frustrating thing at this ANZ. It's almost as if there aren't enough staff for this busy branch. Other than that, when you do get seen, it reminds me of why I keep coming back. The service is akin to non. All questions are answered and explained and they go above and beyond to make sure you've got the most out of your time with them. It's full of professional and friendly staff- great bank!

As bank branches go they were polite professional and all one could ask. No lines no hassles on a…read moreSaturday

If I could give them 0 stars, I would. Citibank has recently gone cashless and has partnered with…read moreAustralia post to handle all cash. As an American, I wanted to open an account in Australia to have free global transfers. However, Australia post refused to take my us bank card as a second ID during identity verification, saying that I needed an Australian bank card even though this wasn't specified on the document. Citibank said that my American bank card would be fine. After going back and forth between the post office and bank, who were telling me two opposite things, I gave up. This Citibank branch is a joke of a bank. What kind of bank has no cash and needs the post office to do their job for them? The banker didn't want to admit that their partnership with the post office wasn't working , and even blamed Obama for all these difficulties when it was clearly their own laziness, because we could have just filled out a w9. The whole experience was horrible and I taken my business elsewhere.

Although I don't really want to write about a bank branch, I feel like the Toowong Commonwealth…read moredeserves a special mention purely based on amazing customer service. Being a Commonwealth customer I have stopped off at many branches around Brisbane and none of them rate anywhere close to the Toowong tellers. Even if I were halfway across the city, I would gladly make the effort to visit their branch fr my banking needs, especially if I were having a bad day. The staff are helpful, chatty (and not in an innate way) and very polite. I can't commend them enough for turning what could have potentially been a horribly stressful trip to the bank in to a really easy borderline delightful experience. My only grievance is that they are not open on weekends, unlike their sister branch at Indooroopilly.

I year ago I made the decision to ditch a big bank- which bank you ask? Yep, that's the one. The…read moreQPCU offers all the services that a big bank does, including a network of ATMs with its partners that is the equal of any in the country. The real point of difference offered by the QPCU is customer contact. So refreshing to talk to someone actually in the same city (for Brisbane callers) as you. Staff manning the phones or on the counter are always very friendly and helpful. Credit Unions, unlike banks, are run for the benefit of members not shareholders and it shows through time and again. It's a cathartic experience to break free of a big bank so if you're thinking about taking the plunge, as Nike say, just do it! You won't look back.

This review is based purely off going to an event here. A friend of mine just recently celebrated…read moreher 21st birthday and had booked this location as the party spot. Admittedly, I was very confused when the invitation said it was at the Queensland police credit union, and still confused when it was explained to me that it was on the roof of it. Anyway, the location is in a great spot completely overlooking the river/Southbank and the city. One downside was that guests aren't able to enter the lobby or use the elevator unless someone comes down to the ground floor with a key and escorts you upstairs. The rooftop itself was nice, spacious, and like I said has great views. There is only one female bathroom and one male bathroom. One mirror...ONE mirror...take a moment to picture girls attending a 21st birthday having to share this one mirror with everyone else including males. The bathrooms were very very dingy/dirty to say the least, and the girls bathroom door doesn't lock properly. The function seemed pretty lenient, the rooftop was fully decked out with 21st birthday banners and music. You can bring your own alcohol as long as it is not in glasses. Cool spot I suppose, if you get an invite to a private function here definitely check it out if only for the view.

Having dealt with Tony Murphy when he was at the Ipswich branch, it was a bonus to hear he'd moved…read moreto the brand new Westpac Branch at Kenmore. From day one, Tony had always made himself available to us for questions. Recently we've been making a few changes to our loan and its great to use the same bank contact to know that the same conditions still apply to the loan as previously discussed. I think it's important to maintain contact with someONE at the bank who knows your story and understand what you are planning. Tony has definitely become our go-to guy for bank lending. Having been in the branch 3 times in a month, its a really nice start to the morning when you get smiles all round, a please come in, a how can I help and bank staff who genuinely want to help.

The staff and owner Michael Rose go out of their way to be helpful and courteous. I am always…read moregreeted with a smile. Always happy to go the bank with great staff.

Conveniently located on the corner near the Coles and land-marked by the strange UFO-like statue…read moreout the front forecourt (someone once told me it was commissioned by Raelians as a tribute to their extra-terrestrial masters) is my local bank branch. I often head here to use the ATMs out the front, which can be approached by a wheelchair friendly ramp or the steps (I'm still not sure which is quicker). If however I'm loitering at the other end of Boundary St I'll use the BankWest ATMs in the 7-11 on the corner of Boundary and Vulture Sts (** a hot tip for CBA members, you can use BankWest ATMs WITH NO FEE!). This place has hired a security guard to stand out front during business hours, perhaps because of the occasional screaming malcontent you'll find in the forecourt (sometimes I think the alien statue is looking at me funny too) but don't let that scare you off. I'm more afraid of those people with clipboards hired by charities who set up camp there, intent on waylaying you with a predatory smile and a concentrated 10 second guilt trip -- you can't really use the whole "I don't have a bank account, I keep my money under the mattress" line when you're walking out of your bank... Inside they have some cool extra features you won't find at all branches, such as a couple of computers where you can do free net banking. They also have this self-possessed silver haired gentleman teller who has this paternalistic knack for making you feel like a bad boy for not having insurance or a high-interest savings account with them. I've politely turned down his literature before and he's fixed me with a look which says "Well, when you're ready to discuss this like an adult maybe we can talk properly...". Seriously mate, maybe you should try a job with the charity muggers -- you'd go well.