I have dealt with Jack many times from a business to business perspective, with no issues. This…read moretime I needed a repair for my personal use. After doing my own research and understanding the repair and ETA for parts I made the decision to repair my appliance, as opposed to purchase a new one. Reason for this is a new appliance would have put me back two times the repair cost. He seemed reluctant from the beginning (I should have taken that as a sign he really wasn't interested in doing the diagnostic or repair, and not trusted him to complete the work - despite previous working relations). I noted a new appliance was going to be twice the price, and explained I would rather complete the repair than shell out additional money for a new one. At the time of diagnostic, he reset something, and "coincidentally" couldn't replicate the issue. He then told me to go buy an appliance that is roughly the cost of the repair; although he failed to realize that unit is a construction spec, one that only developers can purchase. I knew this, because I had tried to purchase one prior to me call ing Jack's in the first place. The minute he left, the issue persisted. Leaving me at square one, with a diagnostic fee, an unanswered text and phone call. I suppose he is only good at dealing with "easy, quick fix repairs".

I couldn't have been more pleased with the promptness , the professionalism and the friendliness of…read moreour service tech. He did an excellent job repairing our washer and gave us some tips to keep it running in mint condition. Will definitely use him if we have other needs in the future!

We went in looking for a dual oven with convection/air fry capabilities in both. There was nothing…read moreon the floor with what we were looking for so the sales associate, Tracy, showed us options online. We finally settled on an LG model as she told us it had the features we were looking for. Trail's own spec sheet also supported this statement. So, all good, arranged delivery, paid ($2500) and left happy. The unit was delivered a couple weeks later, the delivery went smoothly but, because we were replacing a gas oven we couldn't plug it in until the gas line was capped by a certified gas-fitter. They could have mentioned this in advance as Tracy knew what we were replacing. So, the guys left, we arranged for a gas-fitter, got the line capped a couple days later and finally were able to test out our new range which we soon discovered did NOT have convection options on both ovens after-all - just the bottom one. When I emailed Tracy with my concern, she responded by saying that the LG model we chose doesn't have convection in both ovens (even though she told us it did when we bought it) and attached the full owners manual as a pdf to prove it. Now of course this annoyed me as both she and the docs she showed us in-store before we bought it, said it was dual convection. That's why we bought it! If she had doubts about what she was saying then she could of reviewed the user manual before we bought it and which of course we didn't have access to until they delivered the oven. She also said if we'd used it then it wasn't returnable - luckily for us, other then testing the features we hadn't actually cooked anything. After multiple mailings, back and forth over the course of a week, we finally received confirmation they'd take it back with a 5% restocking charge which she said was a great deal as its usually 25%. Annoying we had to pay this + the delivery costs considering it was her mistake in the first place! So, they came by a few days later, picked it up and we were told, after they got it back to the store and inspected it, that we'd get our refund. After almost 3 weeks, and many emails later, we finally got our refund. Overall a painful experience with poor knowledge about Trail's products demonstrated by the sales rep, never taking any responsibility for the mistake or apologizing and essentially blaming us for selecting the wrong model. Add that to being out a few hundred dollars in delivery and restocking charges and being without a range for several weeks. In the end we found a Samsung (at Home Depot) that had the features we wanted but it was gas so we then had to pay the pipe-fitter again to uncap the line so we could hook it up. Those costs could have been avoided as well if Tracy had just told us up front they didn't have what we were looking for. We won't be going back to Trail.

trail appliances service was really good... no problem ...then it came to the delivery... my…read morekitchen was all marked up and holes put in my floor ...IAM MAD... we had someone come in to see if they can fix it. NO THEY CAN NOT.IT HAS TO BE REPLACED .. so now they only offered 1900.00 ...well we were told it will cost 6000.00 that doesnt even pay for the cost of flooring...well i did want to buy new appliances but not from you

I purchased three appliances at Leon's last week, after I was fed up with waiting for delivery from…read morea competitor. Scrima gave me excellent service, and told me to call on the weekend to get another 15% off the price of the refrigerator and range. Today, my refrigerator and range arrived on time as promised. The dishwasher will arrive in early April. Thank you Leon's for your friendly and excellent service!

Well officially it's not really Quadra Appliances anymore as Shillion and his partner closed it 3…read moreyears ago. However they both still do repairs. Shillion is in his 70's and knows his business, very knowledgeable and energetic. My frig// freezer had quit and he found the culprit very quickly. The whole job took about 1.25 hrs and to my surprise when leaving at 9:30 at night he stated that he'd be heading to the bus. He likes the bus travel and the fact that it costs him little every month. An amazing man, very likeable and straightforward. My freezer/frig is 20 years old and he said if the compressor goes again then it's time for a new frig! I appreciated his honesty and his willingness to work in the evening ,as leaving my food outside in two coolers is a bit onerous to say the least. Also was a very reasonable price!

I highly recommend Shillon at Quadra Appliances- called this morning when an older stove in a house…read morewe just purchased stopped working. He actually took the time to troubleshoot with me, finding that the electrical panel was the problem, told me what to look for in the future and gave me a number where he could be contacted. We are overwhelmed by this service. I

Gurdeep Singh was excellent. Due to his experience he was able to provide very helpful information…read moreabout a variety of products, dishwasher and range. Gurdeep was professional, courteous and friendly, and his communication about the process was clear.

Gurdeep Singh was very helpful in providing information about the fridges we were considering and…read moretheir merits. He always responds to our phone calls, responding to our questions, whether regarding the delivery or hook-up details. After owning the fridge for a year, we ran into a small problem and were confused about who we should contact for repair service. However, we called Gurdeep, and he promptly sent us the required contact information. It's not often one encounters this kind of dedicated person in this business who is not just focused on the short term. Thanks again Gurdeep!

I felt compelled to write a review for Lowes in Langford BC…read more I was helped by Scott and he was absolutely AMAZING!!! He was so knowledgeable in tools and I was so impressed by how willing he was to help me find what I was looking for. Great job Scott!!!! I will definitely be back to this location in Langford; because of Scott.

I rarely leave reviews, but my experience at RONA Langford was so disappointing that I feel other…read morecustomers should know. My wife and I found a style of lights we loved at the Tillicum location. They explained that display lights could be sold after safe removal by a professional and took my contact info. Great service--Tillicum gets 5 stars! Based on that, I went to the Langford store. They had the same lights on display, but when I asked to buy them, the salesperson said no. I explained Tillicum offered this option, but he insisted otherwise. I asked for a manager and waited 10 minutes. When Wendy (the manager) arrived, she was dismissive and condescending. She said, "We do not sell displayed lights," and when I asked why Tillicum could, she replied, "I don't know, but I follow directions." I told her I was willing to wait for safe removal, but she refused and treated my frustration as rudeness. When I asked her name, she pointed to her tag and said, "I hope you will not misspell it." The store was empty, yet she acted like I was bothering her. Tillicum: 5 stars. Langford: 0 stars. Inconsistent policies and terrible attitude from management. I wasted time and left feeling disrespected.

They have closed just after I made a deposit on a fridge and a stove…read more No communication from them on the matter. Presently before the courts. DO NOT BUY FROM THEM!!!

They are untruthful and unreliable. They defend their staff, and speak defensively, rather than…read moreaddress problems and complaints in earnest. There is no cohesion from purchase to delivery to maintenance. I tend not to weigh-in on formats such as this. Having said that, if the format allowed no stars, that would be my way of advising , without hesitation: Take your business elsewhere. Philip Kevin Paul

Zero Stars - Incompetent Work, Abandoned Job, $170 Stolen I…read moregave Chris TWO MONTHS to make this right before writing this review. He has ignored every attempt at contact. Here's what happened: Chris claimed expertise with LG dryers. He diagnosed a "faulty roller wheel" and charged us. After multiple texts over several weeks, he finally installed the part. The dryer was LOUDER than before. When I immediately pointed this out, he attempted a quick "fix," then abruptly announced he was having surgery and would send "another company" to finish the job. He literally bolted from our house mid-job, saying he had no time. That was months ago. No other company ever called. No follow-up. No response to texts, emails, or website messages. Radio silence. Here's the kicker: I took the wheel he removed to an appliance parts supplier. They found NOTHING wrong with it. Chris misdiagnosed the problem, made it worse, and then abandoned us. This wasn't a complicated repair - Chris was clearly out of his depth and either couldn't or wouldn't admit it. His complete lack of professionalism, accountability, and basic customer service is astounding. He took our money, damaged our dryer, and disappeared. We're out $170 with a dryer in worse condition than when he started. While I hope his surgery went well, he has no business operating as an appliance repair technician. This is either gross incompetence or outright fraud. Do not hire this person. You will regret it.

Hard working, highly competent and professional. Prompt service with good communication…read more Chris has diagnosed and fixed a couple of our appliances within the last 12 months. He'll let you know whether the appliance is worth fixing or should just be replaced. The honesty is appreciated. I highly recommend this company. Thanks Chris!

The appliances are the same as anywhere else, but BUYER BEWARE when it comes to the hidden costs!…read moreIf you buy a gas appliance, they will NOT install it for you. We paid nearly $400 in extra fees because the installer had to come twice - because Capital Iron couldn't give us a precise time for him to be there, even though I requested, twice, that they look after coordinating it. This was on top of their own delivery and installation fee.

Excellent service! Great variety of furniture and appliances. High quality product. Appliances,…read morefurniture and outdoor areas across three floors in historic building!

Dave was out today to install a new dish washer. He has beyond first rate…read moreservice. It's been awhile since I have had such excellent service. Thank you Dave and your company. Ruby Johnson

wanted payment before they were even going to come - in over a week. that after being on hold…read moreforever. this is not service.