I found Michele through my health care and I usually am not one to often get massage therapy unless I was in pain. Michele is really good at what she does and gave me hope that I will get better. Michelle is personable, good listener, and checks in with me before every session. I love the space, it has a clean and simple esthetic. I also appreciate that she makes sure that I get in the books as I start the school year. read more

I really can't comment on Michele's massages. I was a first time client and showed up for my appt yesterday 10 min early thinking I might need to fill out some paperwork - and then sat outside of her office door for another 10 minutes after my appointment time came and went - and then finally left because she never showed up. I called and left her a voicemail as I left the building and I haven't heard back. I scheduled online, got a reminder email, and then today got a "I hope you liked your massage and look forward to seeing you again soon" email from the scheduling system. So, maybe she's no longer in business. I don't know. read more

Michelle is the absolute best! Professional, clean, easy scheduling/billing/payment, and most of all the best massages my wife & I have ever had. Our only regret is she wouldn't move out of state with us when we relocated recently. Thanks Michelle!! read more

Michele is a talented and focused massage therapist. I've had chronic neck and shoulder pain for years and Michele offered me a intense and directed massage that really focuses on areas to relieve chronic pain. I appreciated the ease of online scheduling and the massage studio is comfortable and professional. read more

First, we were very torn about writing this review, and gave much opportunity and time to just get an explanation as to how we were treated. You be the judge. My partner and I purchased two Groupons for Westside Massage Therapy in West Seattle as we are looking for a new local massage therapist and prefer to support small local businesses in our area. After our purchase, I went online to book our massage appointments. The only appointments offered are M-F during work hours, which creates a challenge if you work normal business hours. Nothing was available for over a month, so I booked the first two appointments for Monday, August 18 at noon and 1:15pm. The website requires you to confirm if you are using a Groupon certificate. I sent two separate emails to Westside Massage requesting any earlier appointments that might become available in July or August. I made sure I sent them to the correct email address on the website, but received no reply from either email. I assumed nothing earlier was available due to any lack of response. On August 17th, we both received email and text message reminders for our appointments the next day, which was nice. On the morning of August 18, we both received a second text message confirmation reminder at 0901am for our appointments at noon and 1:15pm. I ran errands in the morning and then made sure I arrived at 11:44am for my long awaited noon appointment. The White House building in West Seattle is a charming older former funeral home converted into office space, I was told by the locals. From the directions, I proceeded up to the top 3rd floor and sat in one of 2 chairs in the small attic space, of the non air conditioned home/office space. I immediately noticed on the massage therapy door the IN SESSION sign was in place, so I was very quiet and turned my iPhone ringer off, out of respect for a massage IN SESSION. I sat in the stuffy attic waiting space during the summer and read my book. While reading, I slowly fell asleep in the heat, waking up at 1:10pm. My iPhone showed two calls and a text from my partner who said his 1:15pm appointment was canceled at the last minute via an email only as he was leaving his downtown office to catch a bus to West Seattle for his appointment. I noticed that I received no call or text from Westside Massage Therapy about my now past noon appointment that I was waiting for. I knocked and tried the IN SESSION therapy room door and realized I was stood up. Remember being stood up for a date? It's the same weird, unpleasant feeling. I took a picture of the therapy room door with the very confusing IN SESSION sign and sent the door sign pic and text to the therapist Michele and asked what had happened? I never got a response to my text. I drove home & checked my emails. Waiting for me was an email sent at 10:42am from Westside Massage Therapy canceling my appointment at the last minute and offering to reschedule my partner and I for new appointments over two weeks later, after we waited over a month and rearranged our schedules for these canceled appointments. I responded to Michele's email with the pic of her confusing IN SESSION door sign where I waited. And explained that although my partner and I understand that life happens and last minute things require cancellations, the complete lack of communication via text and phone calls was unprofessional and lacked respect for our own valuable time. A last minute email was not sufficient communication for clients already on their way to the scheduled appointments. We made sure to arrive early for our appointments out of respect for Michele's valuable time, yet we're not offered the same professional courtesy by a simple phone call or text. It took three days to receive an email response from Michele, "If you have not already done so please contact Groupon and they will refund you for your purchase." No explanation or apology for the lack communication via text, phone call or voicemail. She attached a JPG pic of a ground floor building directory of all the tenants, showing Westside Massage near the bottom with the word OUT. I know that the therapy office is on the top floor. I would only look at the building directory if I were lost. That replaces a call or text? Why Do Customers Complain?* The product or service was not delivered as scheduled. Customer has to wait for a long period of time. Customer felt like he or she was being "treated like a number". Customer feels helpless, as though the situation were out of their control. Customer complained, and customer service acted as though he or she did not believe or care about the problem. 95% of customers who are unhappy will NOT complain, just tell as many as 10-20 other people of the service they received. Customers who do complain, want to be or are loyal customers. 90% of customers will remain loyal if they feel the situation was resolved. *Leadership In Hospitality Customer Service read more

Best massage I have had in many years. Michele is talented and creates a safe and calming space. We

I NEVER write reviews, but my experience here was so incredibly terrible that I decided to put forth the effort to write. After receiving a massage from Michelle, within a couple of hours, my legs were heavily bruised and I developed a blood clot in my leg that required doctor bills. I have since been told, after talking to the local massage school, that the way she massaged my legs was dangerous and that I could have died if the clot traveled. To top all of this off, even though I had paid for three massages through Groupon, she took the initiative without my prompting, to CANCEL my next appointment without offering me explanation or refund. To put it bluntly, I am in too much shock at such terrible business practice and such little human decency in a situation that could have gone very, very south, to even be pissed off. If you have the option, please go somewhere else for a massage. read more

I bought a Groupon with Michelle last fall. I had three massages from her, and they were alright. I remember walking out of one feeling really good, but the other two were a little disappointing. I normally don't feel awkward getting a massage, but I did with her. Her online scheduling was convenient. And her space is nice, but it is sometimes difficult to get up to since the building is locked sometimes during her business hours. I've found better massage therapists since. read more

I bought a Groupon for $35 and got a full massage for an hour. I loved Michelle and her cozy massage room. It was quiet and tranquil. She asked me how her pressure was and worked on my tired muscles totally relaxing me. It was one of the best massages I have had so far. I would highly recommend her to those who want a relaxing quality massage. read more

I found Michelle through my insurrance company. Ive been getting massages a few times a month for a few months now for general aches and pains and relaxation. Ive had nothing but positive experiences. She is professional but laid back and down to Earth. Ive fond her skill and technique on par with any other massage Ive recieved. She is very flexible about scheduling and payments. No complaints. read more

This was my first time seeing Michelle and I was very pleased- great massage! She was professional, the atmosphere was comfortable and she really listened to what I wanted/where to focus during the massage. The pressure was perfect- not too hard or too light and spent time in the areas I needed it. I would definitely recommend Michelle and will return. read more

I have been going to Michele for well over 12 years for neck and back pain caused by a car accident and 2 skiing accidents where I was hit while coaching. She has been an absolute savior, always on time, provides wonderful pain relief, really focusing on the areas of chronic pain, and she always makes sure to check with me for pain tolerance before and during my massages. She is very thorough and a very talented massage therapist. Michele is probably one of the most trustworthy businesswomen out there, she holds high moral values and standards, and I would highly recommend her expertise. Not sure if Mo did her research, but it is not possible get a blood clot from a massage. If you already had a blood clot in your leg, then massage could loosen that and it could then migrate to another part of your body which could cause damage, however a clot in itself cannot be caused by a massage. If something like these were to take place, it would not be the fault of the massage therapist. Might want to do some research before posting a statement like this, as this could be seen as libel defamation of character by law. read more

I purchased a groupon massage for my girlfriend's birthday, and she was so excited to go. So when we arrived today at 10:45, all the doors were locked and the proprietor was nowhere to be found. We waited until 10 after 11 (ten minutes after her appointment was supposed to start), and still she was not there. My girlfriend then put a call in to her, and her phone was shut off. She left a message detailing the circumstance. At 11:15 we left, and never heard back from her. So needless to say we were both upset; my girlfriend was unable to get the massage that she had scheduled three months in advance, and now I have to turn around and somehow find a replacement gift. Thanks for nothing Westside Massage Therapy! read more

I started getting massages from Michele a few years back while I was pregnant and rear-ended by another driver. Michele is amazing! She is professional, easy to talk to and gives a hell of a massage. She is attentive and really focuses on all of my problem areas (think finger massages over all the ridges and prominences of the medial aspect of the scapula to ease shoulder tension... ah...). I have and will continue to refer friends and family to Michele. read more

Awesome Massages. Definitely sending my friends here. Michelle is great!

I have been going to Michele for over a year. She is a wonderful, caring, professional massage therapist. I always leave feeling more rested and completely rejuvenated! read more