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    Westwood Shores Real Estate

    5.0 (1 review)

    Services - Westwood Shores Real Estate

    Buyer's agent

    Listing agent

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    10 years ago

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    Heart Of Texas Real Estate & Mgt

    Heart Of Texas Real Estate & Mgt

    (7 reviews)

    I absolutely love Theresa Frazier and her Team as my realtor. They have went over and beyond…read morehelping me make those tight decisions with residential deals as well commercial. Theresa will make sure that you have 100% clarity of contracts in will assure that both parties are treated fairly. Very attentive to what your wanting or needing. She always just a call away

    The staff is nice, but lazy and makes poor excuses for themselves. I would not rent through them…read moreagain. When we signed our lease, they told us to use their online portal to submit maintenance requests. After we moved in and submitted several requests with no response, we called and they said "Oh, we don't look at that, just call or text us." The next issues we had, I texted them on a Tuesday with no response, so I texted them on a Wednesday with several other issues and James came out later that day on August 18th. While upstairs looking at some of the stuff, he made a comment about how hot it was. I replied "Yeah, it's always a lot hotter upstairs than downstairs," and he said "We'll have someone look at that when they come out." He said someone would be there by the end of the week to take care of it all. Three weeks later, we had not heard from them about when someone was coming to fix the other issues. Now, our ceiling was leaking. They came out the day we told them about the leak on September 7th, which was a Tuesday, and the first thing Theresa said when her and James walked in was "How odd, we've never had water issues in this unit." The leak was in the middle of the ceiling at the end of a long line of poorly repaired previous water damage that stretched all the way to the front door. I mean, they didn't even bother to replace the texture on the previous damage, it was so obvious. Then she said "Well, we did have issues with that one bathroom." They looked in my bathroom since that's where the issues had been before and were very concerned that my overflow was upside down (it was like that when I moved in.) The ceiling was only leaking when my roommates shower was on and they barely peeked in that room, but deeply inspected my tub. They made twice as many comments about the overflow than the leak, seeming as if they didn't care much about that at all. They said they'd have someone out by the end of the week. Also, while upstairs, I mentioned the temperature upstairs to Theresa and she said "Well, heat rises." I replied, "Yes, it does, but this is a lot hotter than just heat rising." James stood there and agreed with his mother when he was the one who originally brought up the temperature difference. After this, I bought temperature gauges. There was one downstairs that just about always matched what the thermostat was set to, but the upstairs one showed just how bad it got. The worst it was was 83 degrees upstairs when it was set to 72. TWO weeks after telling them about the leak and FIVE weeks total after telling them about the initial issues, the leak in the ceiling was a steady drip, so we sent them a video and called on September 24th, which was a Friday. They had someone come out the following Monday and apologized for the delay, saying that their A/C in their office was out. I don't see why you would let the property you manage become progressively more damaged when all you have to do is make a phone call to the repair man. Making a phone call to get repairs done has nothing to do with the fact that their A/C was out and is no excuse for letting damage continue for two weeks. I was overall unimpressed and dissatisfied. They were extremely unprofessional on multiple occasions. I would not rent here again. I loved the property I was living in, but I would give up the garage and back yard for more responsible property managers.

    Westwood Shores Real Estate - realestatesvcs - Updated August 2026

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