Worst dry cleaning experience any customer should have to suffer: It has taken me over two years to recover enough to trust another cleaner and write this review. I suffered not only the ruining of my coat, but insults and the owner's pretence to being threatened because I'm dark skinned. I took my pink Zara coat I purchased at the Zara store in Seattle Washington for $180 USD (I found the receipt!) only having worn it three or four times. The coat was a wool exterior with triple-lined interior with a cream Satin finish on the inside. It was in excellent condition when I left it and when I returned the first time, they said they needed more time. The second time the wool was shredded as if a cat went ballistic on the coat. My mouth dropped open! The girl stated if I'm not happy I could talk to the manager-owner. You should see the email responses. I still have them. He said how I bought a cheap coat and expect it to withstand the dry cleaning process. He saw a Zara coat online like it for only $50. He said I shouldn't be so attached to my clothing, it's unheard of. He said there is nothing wrong with the coat. He said It was probably like that before. He said I could come and pick up the coat, he worked on it to remove the thread pulls and it looks fine. After five emails of trying to explain to him that it is poor customer management to insult, patronize and berate your customer like this, since I never used any swear words or insults to him. He concluded that he wasn't going to give me any more than $50 for the coat, and I was to give him my address so he can send the money because I wasn't to come in his store again because of my dark skin he feels threatened. read more
