HORRIBLE ! Wreaks of Scam ! This is the worst billing company I have ever dealt with. Their bill paying system is horrible. It seems to be purposely designed to get a $20 convenience fee from each user at least once a year when rate hikes go into effect. There is no proper way to adjust automatic payments. This causes the customer to be behind on monthly premium payments. The only remedy is to cancel the auto payment and create a new auto payment. Once this is done now you need to make a payment for to catch up on the shortfall for the last month. This is where WEX charges their customers a $20 fee make an online payment that isn't an auto payment. It's an unlawful billing practice . The fee is way beyond reasonable and the system is designed to generate a $20 fee from each customer. Horrible, Disgusting, Unethical, Unlawful . read more

Horrible - they deny every claim regardless. I've never had such a terrible customer experience. The EOB had every single item it was denied for. My orthodontist is trying to work with me to provide what they need, but they are getting tired of jumping through the hoops too. read more

Continued to charge for late charges even though the account was terminated. IU called several times to get the account closed and they said it was. the 888 number on their bill does not work..... read more

Absolutely terrible company. They denied reimbursement from a charge from my doctor's office twice. You can't use the card anywhere. You have to submit a receipt for everything. read more

this organization robbed me of my cobra premium of over $2k. I needed healthcare for my daughter to get emergency surgery. lo and behold I still don't have healthcare a month and a half later. I had to pay out of pocket. this company should be sued and brought down. they don't care lies to me over and over stating united received everything from them. I literally had a rep from united healthcare and them on the line at the same time and united stated they had received nothing from them. like what is going on? they will deny your refund request as well. paid for nothing. absolute robbery when I was in a time of severe need. listen to everyone else here and do not use them or you will be robbed and receive either no or horrible service read more

every time you call customer service provide different answers and information. is almost to filled a claim

Get runaround and a different story from every apathetic employee I talk to. Delays upon delays upon delays are the norm there. I called with a denial of coverage issue. They said there's nothing they could do, delays were United Healthcare's fault, and I needed to Contact United Healthcare to iron it out; so, I did. A United Healthcare employee immediately set up a conference call and said they could authorize my coverage right then in real time. The WEX employee said she wasn't authorized to authorize my coverage and I would have to wait up to 2 weeks for WEX to contact United Healthcare??? Obviously, the delays are on WEX. United Healthcare representatives were very helpful and took a lot of time to try to resolve issues. They were unable to do so, no thanks to WEX! A huge waste of everyone's time. Looks like I'll be paying out of pocket and begging for reimbursement. Wish me luck! read more

What good is the ftc or the bbb if businesses like this are allowed stay in business. The only goal this company has is to charge late fees and hope that a small percentage of clients will pay the fees since it is such a nightmare to get them to clear their fraudulent claims. read more

Company didn't respond to my message for a temporary password causing me to miss the deadline to file a claim for mu unused funds for the commuter benefits." Nothing we can do" read more

This company can suck my A$$! Terrible claims process, if you don't get everything perfect, you have to resubmit,then they deny your claim and you can't access that money anymore. They literally took $400 from us. WEX can suck my balls! read more

WEX / Discovery Benefits is Horrible to deal with! It seems like they deny claims, regardless of the documentation that's provided. I've never before had such issues getting FSA reimbursement & at this point, the money saved from using an FSA account is no where near the cost incurred, trying to get my money reimbursed to me, for medical expenses I've incurred. It takes a lot of aggravation for me to get to the point where I'll leave a review, so - the fact that I'm writing this, is forth telling in & of itself. I've requested my company to cancel my discovery / wex benefits account and I'd STRONGLY suggest anyone & everyone to NOT deal with this company! read more

I have never seen a more dishonest company. They make the IRS look like pillars of the community. I have waited many, many hours on hold to speak with a representative. Finally, I called their client services and waited only 20 minutes followed by another 20 minute wait for an internal transfer. I needed to speak with them regarding a colossal mistake on their part. I did get it sorted, finally, and hope to never have to phone them again. They have hundreds of complaints with the NE BBB, and they aren't even members. They have legal matters pending due to complaints made to government organizations. The Dept of Labor is next on my list. I've included snapshots from my phone of some of my wait times. DO NOT DO BUSINESS WITH THIS COMPANY!!! They will get you in legal trouble with the Dept of Labor. Discovery Benefits: Just go out of business and save us all the grief of dealing with your inept service!! read more

WEX - Time waiting for an answer, closing time came and went. No answer. - Insurance Near Me - Fargo, North Dakota

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Gavin meyers is terrible!!!!!!!!!!!!!!!!!!!!! If I could leave a 0 star review I would!!!!!!! As a recruiter he is the worst I've ever encountered with him being 20 minutes late to his own interview and then canceling without rescheduling is absolutely unacceptable!!!!!! Terrible and rude!!!!! read more

Let me tell you about how Discovery Benefits took $253 of my hard earned money. Last July 2020 I swiped my card at my dental office for a generic teeth cleaning. Everything was downhill from there. I attempted to use my card multiple times for the following 6 months but my account was on hold! Each time customer service asked me to submit more documentation and more receipts which I did. Never was my account unlocked. With my plan coming to end an December 31st 2020, I knew I had to use my money or lose it. I called customer service for the next 6months every month prior to my plan closure to use money and was told the same thing every time, my account was on hold until I uploaded receipts. Every time, I received the same response with no fix. Guess what happened? My account closed December 31st. The grace period went by. And now fast forward to May 2021, I was robbed of my remaining balance $253. So @DiscoveryBenefits - what are you going to do about it? -Kyle read more

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Horrible company and total ripoff. They use different coding methods. For example if you go to see an ophthalmologist who is an MD their code have to be in their network or your card is declined same goes for prescriptions at your pharmacy, all will be declined. You get submit for reimbursement, but what is the point of that same goes for dental don't bother don't waste your money. This company is a total rip off and they will do nothing for you. read more

My account shows I have a balance but Wex continues to tell me I can't claim it but offers no solution to the problem. My employer has even tried to contact their representative who was no help. ABSOLUTELY HORRIBLE CUSTOMER SERVICE. Save yourself time and call them because the people who respond to emails definitely don't read them. If you can use another company, DO IT! read more

Just the worst company you have to deal with ever. Screwed up my transit allowance multiple times and be prepared to sacrifice a lot of your life get a HSA trust-to-trust transfer done. Not sure what the end customer can do since employers keep contracting with them, so they don't care unless the corporate decision makers start ditching them. If you want better benefits and funds administration services, ask your company leaders to switch to a different company! read more

Absolutely terrible company. I have an LSA with them through my employer and they deny EVERY SINGLE CLAIM due to "insufficient documentation", i.e. the receipt isn't itemized. You can see at the top it's a tailoring/alterations shop, what else would I be purchasing if not alteration services? Sorry I can't provide you the exact make, model, color, dimensions, and GTIN of a purchased SERVICE from a small business. Insane incompetence. read more

I almost never login to Yelp specifically to bash a product or service; it's very rare that I'm unfortunate enough to deal with something that feels so bizarrely unfair or misadvertised that it requires me to do so... but I'm about to leave $1700 in an FSA at the end of this year, and I'm not happy. My employer has a great suite of benefits by and large, and year one of using their FSA I had a great experience. I swiped the card, it worked. Literally that is all it would take for me to be happy with an FSA- you take my money, and I then spend my money. Unfortunately in year 2 at my job, the company transitioned the FSA to Discovery Benefits. They ask for documentation to support every swipe to a degree that feels as though they're hoping you are too busy to do it, so they can lock up your funds and keep them. Case in point, I had an expense that totaled $14.10 at Quest Diagnostics. Tiny little sum of money compared to what the FSA has pulled from my paycheck, but guess what? Rejected. I contact customer service via email, and they say I need to get a receipt... with the obvious implication being that I've somehow misused my tax exempt FSA funds. Because obviously I'm living it up at Quest Diagnostics or something. I cleared that up pretty easily, since Quest is a massive company that deals with the public on a huge scale and has a transparent online system that I was able to log into to pull my records... but the $624 bill from a local medical center? No such luck. They don't have an online system, I straight up called and ended up in someone's voicemail. I understand that Discovery needs to do some diligence to make sure people don't do ridiculous stuff with their FSAs, but this felt wholly unfair. The charge on the card was to "Los Robles Hospital", and I don't care how much you like chocolate pudding in a cup, no one spends $624 at Los Robles Hospital at the cafeteria. It's a f^%cking hospital. I have made some calls to said hospital, but frankly I do not have the time in my work day to call places of business during business hours and explain needlessly complicated situations to disinterested people who are merely waiting by their desks for 5 PM to roll around. So, I sent them an explanation of benefits from my insurance company from the medical event in question... this includes what went down in the ER, the date and time of my visit, as well as all my personal information, and guess what? They still demand a receipt. Bottom line: Discovery Health is a scam. If you're shopping for an FSA, steer clear! They're counting on those locked up funds at the end of the year in a way which is not good for your employees. read more

I wish I could give zero stars, and I super wish I could provide a Google Review so it was more visible. I contribute part of my pay to this company, and they make it impossible to use it. I have provided invoices and receipts from a CPAP provider, and they still deny my claim. For a CPAP and supplies with a medical prescription. I wish I knew who to report them to. I've already reported them to my HR. CHS - please find us a better FSA company! read more

Discovery Benefits denied a claim in mid-December, freezing my FSA card, and demanding reimbursement. The claim they denied was to the same doctor they had paid no less than 6 claims throughout the year and was an in-network physician. With no response to the emails I've sent, they're sitting on my FSA balance of over $600 and will claim it by the end of the month. Which after reading several of these reviews is a trend. This is my first year using Discovery Benefits for my FSA and it will be my last. Under no circumstances would I recommend having any dealings with Discovery Benefits. And anyone that has the same type of story should contact your legal representative and explore your options. read more

This place is the same trash heap it's always been. I send them droves of receipts and they ask for more, when I provide more they lock by debit card till i pay more! I can't WAIT to dump them and pay cash on 01/01/2021, It's not worth your time or sanity to deal with these people, if they were actually providing a service they would mitigate denials by working with providers themselves and obtaining your consent to do so. Again, this is not a "benefit" it's an extra burden for the consumer to carry when they have enough things to worry about in the healthcare realm already. read more

I have never written a Yelp review but decided to make an exception for this company. If I could give it 0 stars, I would. My former company hired them for FSA/HSA - long story short, it was a nightmare. No receipt or documentation provided was good enough to submit a claim. Rejection, upon rejection. Total racket. Unfortunately, after leaving my company, guess who they also hired to help former employees maintain health benefits in-between jobs? You guessed it - Discovery Benefits! The number of times they dropped the ball in updating insurers of benefits eligibility was astounding. If this company were a football team, it would be the New York Jets - you just can't win with them. Advice to employers: Avoid this company at all costs. read more

Horrible company to work with! They make every process extremely complicated. They are not flexible, hard to get ahold of and seem to need a receipt for every time the card is used. Our company has never had an FSA card provider as painful to deal with. We are in the process of transitioning away from them ASAP! Beware! Find another company to handle your needs! read more

Oh my goodness, I echo every complaint that everyone has. We left our previous benefits company (I think it was IGOE), and it's been a nightmare to get reimbursement. My claims get denied no matter what receipt or invoice I turn in. The only answer Discovery benefits would give me is that this is what the IRS wants, and then customer service becomes utterly unresponsive after that. It's as if they just don't want to do anything. I didn't do anything different from my previous benefits holder. Typically, I didn't need a receipt when using my flex plan, and when I did, I would send the receipt, and it was done. I'm not a fan of my HR for changing companies. Good luck, everyone! read more

I'm beginning to think this whole company is just an elaborate scam. My transactions get declined half the time. They reject receipts for the most random reasons. I just used the Wax card for a $450 FSA-eligible purchase from Amazon, and two weeks later Wex withdrew payment. Now my Amazon account is locked. I emailed customer service, and they replied through their secure messaging system that keeps rejecting my password. Just a horrorshow of a company all around. read more

I receive a request to supply a receipt from a doctor's office visit, I do that but it does not have enough details and they deny the claim. Now, every time we try to use the flex card they decline the card. I call them and ask how I can make payment to just make this go away and they want me to setup routing information from my bank??? They wont take a credit card or debit card so I have to mail a check. Is this the 70s, what a joke like we are trying to scam our own money from a doctors visit. This is not Flex Spending its you own money in Jail. read more

Should have no star at all. This is the worst FSA management I have ever used. The reimburse process is so stupid that the a payment to the same dentist will keep getting denied even after I have submitted multiple times the requited itemized receipt. The auto-generated denying notice is quite annoying with baseless contents. Getting to a hold of real person is very hard. Email them will not get response. I certainly hope my company will not use WEX in the future. read more

Would give 0 stars if I could. The communication surrounding payment schedule for Cobra plans is nonexistent (no email, no mail). They will not even notify you if you lose coverage. Does not treat the clients as humans, which is expected for an insurance company. Fucks customers over for their own profit without notifying the customer. read more

Fraudulent billing practices - After a few months of using the WEX Valero card for our truck fleet, I noticed that I was being charged late fees. I was sending in payment 10 days prior to the due date, so it struck me as odd. After calling WEX I learned that on two occasions they were holding my payment until it was 1 day late, and then charging late fees. I canceled the account with a $0.00 balance. However, I continued to receive billing statements for monthly fees, and then an additional 32.99% interest for not paying the monthly fees on top of that. Even after calling and confirming the account was canceled, the bills keep coming. Now I am just waiting for a collection agent to call so I can try to deal with it that way. read more

I guess our company went with the cheap admin of our FSA. The reimbursement (of my own money!) takes several weeks. Our previous used to take minutes to start the reimbursement. Wex, after over a week sent me an email that my reimbursement is being deposited on Feb. 26 to my bank. This email was sent on Feb. 27th and no deposit is even initiated into my bank yet. read more

I normally do not post reviews, but this company is the absolute worse. If I could give them zero stars I would. So many times claims are denied despite receipts provided from medical establishments. As others have stated as well, myaccount was also locked without notice due to lack of documentation. I've dealt with other FSA companies in the past that had the capabilities to approve or deny a payment at the point of sale. I have no idea why this company is so difficult to use. Any companies looking to use WEX should strongly reconsider. read more

The worst company ever. Not only do the CS reps (and supervisors) talk to you like you're an idiot, they demand Itemized receipts for something as small as copay amounts. I help my family out when needed with their medical payments because money is freaking tight. I tried to explain that the receipts they are demanding is for a copay and there is no other itemized receipt that was provided other than the CC receipt from the two different doctors office's. The two reps I spoke to were both idiotic and said "well we can see your copay amounts here and it's flagged because these don't match your copays". I hate this company. I hope they collectively step on legos. I'm at my wits end with having to pay $100 for COPAY'S Honestly, you're better off just paying out of pocket since that's all you'll be doing anyways, you'll just be cutting out the middle man that is WEX. If you have anyway to tell your company's HR to switch, demand the switch. Never working with these horrible people. read more

I tried to pay a medical bill through their website, but the provider told me they never received the money. I spoke with MANY different WEX customer reps and every single one incorrectly told me the money was paid to them. The medical provider sent my unpaid bill to collections and I had to deal with that. Finally, 6 months and countless phone calls later, a representative told me the bill was NOT paid and money was never sent to the provider. You can imagine the embarrassing phone call I had to make to the provider to finally pay the bill. Thanks WEX. Your customer service is awful. read more

Constant requests for backup for mental health claims. I send them receipts and they deny some of them. I resubmit receipts that our licensed therapist supplies and they still deny it. They now have my fsa card on hold for a recent $23 claim. I cannot recommend this terrible company. read more

Tried to use my dental cobra benefits with UHC, and was told that my plan was cancelled due to non-payment. Like, months prior. Well, I just ended up paying the dentist. It turns out that I had indeed set up auto pay with a monthly check going to WEX and whenI called this week in December, I was told that I could maybe get refunded for $26 for December, but nothing for the rest of the year that I paid into (over $300) and I also got NO benefit form it because I was told taht Ididn't have dental insurance. read more

Discovery Benefit's Medical FSA account is literally the worst FSA account I've ever used in my life. Using it is like becoming an HR Benefits Administrator...when you already have a full time job. First of all, they require a receipt for every doctor's visit. And the receipt requires a plethora of information. So if the doctor's original receipt doesn't have all the info that they need, you then need to go back and forth with your doctor until the receipt is accepted. Doctors' offices are not always the most technologically adept, so this process can be a real pain. You may literally have to go in person to pick up a new receipt if the doctor doesn't do electronic communication. In addition, the process of uploading the receipts and the correct paperwork is actually crazy. They make it as difficult as possible. First you're sent an encrypted email. Then, you log into their website, which takes you to the messages section. There are very unclear directions on how to actually complete the claims process. If you follow those instructions, you will either email/mail them the receipt. Emails take 3-5 business days to process. The more efficient way of doing it, which I discovered on a call with support, is to actually scroll to the bottom of their home page and click on an obscure link. That link will then take you to a page where you can directly upload the receipts. And then you can go through an endless back and forth with them about those receipts. Basically, Discover Benefits is trying to discourage you as much as possible from using your FSA Medical accounts. I have used WageWorks and other providers at previous jobs and never had to jump through all these hoops. The only nice thing was that their phone support was very helpful. I feel bad for them that they have to deal with so many angry customers. read more

Discovery Benefits is the absolute worst. The documents are unclear, and reimbursements (why they accept or deny) are inconsistent, and I wonder if they actually have people working there because I never get any responses to my emails. I have had a number of issues with submissions - sometimes I'll submit something and nothing happens - no deny no accept, just radio silence. Another time I submitted a file for a recurring child care payment (thinking maybe this would make my life easier vs having to submit one of their forms once a month). I received the first payment of $100 a week back in the first part of January and have received nothing since. This is set up through my employer and it absolutely sucks. I don't care how much money it saves me through taxes - I will not be going back to this again next year. read more

My employer offers a Health Savings Reimbursement Account through Maxwell Health/Discovery Benefits. This allows me to contribute my own money, before taxes, to be used for qualified medical purchases. That money is then exempt from income tax. Managing this account is a part-time job. I have to re set password every time I login to the website, wait on hold for several minutes to get a human, and the claims processing is cumbersome . It's easy to develop the impression Discovery wants your funds to be unused and forfeit to the plan. If you are an HR Admin, avoid offering this 'benefit' to your employees. The juice is not worth the squeeze. read more

Wex Health has ruined FSAs! The one star is for the patient phone representative who took my phone call as I attempted to cancel my Wex/FSA after using my debit card for the first time with a respected and trusted doctor I have been going to for 10 years. Of course, she couldn't accomplish the cancelation. She wanted me to do 3 more tedious administrative tasks just to cancel. I politely ended the call, and contacted my employer instead. After using my Wex/FSA card for a $46 dollar copay, I received an email from Wex demanding a series of tedious time consuming administrative tasks of me. Receipt, print, fax, Mail to prove I spent MY money at MY doctor. Wex's slogan should be: "Wex is proud to have turned your Flexible Spending Account into an INflexible one. Here at Wex, our goal is to make you jump through hoops and waste your time so you will get so exhausted you won't ever want to use an FSA ever again." Everyone needs to contact their Employer Benefits Department to complain about this dreadful company. How sad. I was really looking forward to having an FSA again. Wex ruined it right out of the gate. I usually only take the time to write positive reviews, but Wex is so sub-par, I had to write this. Next to Cox, Wex is next in line as the worst company. read more