Very professional and honest. I am the property manager for the Fairfield county area and I have…read morevery good relationships with all my investors. In fact I make them feel like I was their working partner with their properties.

I've gone back and forth with how I feel about this company. I'm going to replay the experience up…read moreuntil now and let you decide if you would want to work with them. Spoke with Damion on the phone, set up a time to meet on Saturday, which he agreed to. I made plans around that meeting and he canceled that day. We met another time in which I was able to give him the security deposit. Fast forward to move-in day. It was snowing and I had my father and brother come from out of town (Dad came from Salem, MA). I already gave Damion the security deposit and made the first month's payment online. A confirmation number was sent to me and the money was withdrawn from my account. Standing in the kitchen with Damion, my brother, and Father, he insisted I get a cashiers check. We agreed to meet at the Walmart down the road where I waiting in line over an hour to get the check. It was Dinner time and starting to get dark (Uhaul was sitll full..). After walking out of Walmart I don't see Damion. I call him and he tells me to meet him another 20min away because "I have four wheel drive" (in a dickish tone) - I meet him, give him the check and go back to the place to unload the uhaul. After unloading it came to our attention that the furnace hasn't been turned on, nor has the yard been picked up as we agreed. The company did credit me $150 for not following through on the yard clean-up. Next I was told to measure the air filter for Damion which I found extremely inappropriate. However, I did end up doing it. So that was all a month into the process. Now it's May, about 4 months into the lease and I have taken the liberty of doing yard cleanup (leaves, twigs, etc.) and also removed a large pile of trash (rusty metal, glass, even diapers..). I didn't feel comfortable with my dog using the area in that condition. I left this in a pile by the road for pick-up as per Damion's instruction. It's been a week and the only person that showed up wanted to see if there was anything of value (I could've saved him the time and tell him there wasn't). I've never met the owner before but from what I see, Pro Property Management's only function is dealing with the lease paperwork and taking payment. They did help me replace the dryer in the unit but they knew it was broken before I moved in and it was far from simple.. What do you think? Would you guys be happy with them? -**Response to Adrianne** - The clean-up then, and the clean-up now are different. If I was the landlord, I would be ecstatic that the tenant cleaned up some garage. See the picture as reference. I don't think it's fair to say you understand my frustration, because frankly you're not it.. I already sent a copy of this review to your email and not sure what else there is to discuss.

I have tried to give ample opportunities for The Waypointe to redeem itself and raise the rating of…read morethis review, but in the last 14 months of living here, i fear the rating may drop to 0 stars before our lease is up so it's time to shed some light on the worst experience i've ever had with an apartment complex. I have lived all across the US due to being a travel nurse--so i have lived in my fair share of apartments. To find any place without fault is impossible, but to continually have MAJOR issues over the last year AND to be paying $4,500/month is unacceptable. We live in a 2B2BR w/loft--the layout itself is gorgeous with high ceilings, a giant island, and large living space. Minor cosmetic issues such as light fixtures needing replaced, tubs needing resealed, and locks being changed to the SAME key seemed like very easy fixes--who knew it would lead to a maintenance request list that is now over 20+ requests long and continues to grow the longer we are required to stay here. Of the 20+ requests placed, the MAIN issues are: Our AC has officially broken 4 TIMES within the last year. Meaning it will continuously run our utility bill up, but freezes over and pumps out hot air--putting the apartment at a crispy 91 degrees when coming home from work. Keep in mind this is with it set to a REASONABLE 74 degrees! The garbage disposal quit working--maintenance request placed and it was "fixed". A week later a smell is coming from under the sink; they forgot to replace something and there is now rotting food covering all of our things under the sink which needed to be thrown out. Were we compensated for their mistake? HAHA jokes if you thought so! Our washing machine broke, leaving standing water/clothes and a mess--luckily this was replaced! AFTER MULTIPLE REQUESTS stating that our old washer still wasn't working after they "fixed it". The trash chute was broken for over 3 MONTHS requiring us to take all our trash to a completely different side of the building--no compensation, still charged regular price for trash. THE PARKING. We pay $125 a month for 2 cars, and if you're a resident there, you are only allowed to park on floors 3, 4, and 5 while parking is free for everyone else. This means if you park is a regular spot on the first floor just to run up to your place to grab something, they will place a barnacle on your windshield in which YOU MUST PAY $150 to remove!!!!!!!! THE POOL The pool has been closed 5+ times just this summer due to them not being able to keep the chemicals at a safe level, so don't plan to use it on your days off because it will most likely be cloudy, gross, and unsafe. If you can't tell, the maintenance team is truly the backbone of The Waypointe apartments, and if i had read this review before signing a 1.5 year lease we wouldn't be in this situation. Save yourself stress, regret, and $$$$!!!! DO NOT LIVE HERE!!!

I've lived here since 2021 and they have had a lot of change in management but some of the reviews…read moreare ridiculous. Cons: change in management, if you don't lock your car & because the garage is wide open you are at risk of break in., random fire alarm can get pulled so making everyone evacuate. Pro: door friendly, a lot of community events and raffles, mailroom is better and they fixed the mailroom issues they had a couple of years ago. The restaurants and bars downstairs I saw someone say there were drive bys I've never heard that, that is insane and inaccurate.

Bee is amazing to work with! She helped me find tenants for my one-bedroom apartment in Bridgeport,…read moreand the whole process was smooth from start to finish. She's detail-oriented, professional, and really driven to make sure things get done right. What stood out most was how responsive and organized she is in her craft, and you can tell she genuinely cares about her clients and their properties. I'll definitely be considering Bee to take over full management of my rentals in the near future.

I had a wonderful experience working with Brethela ("Bee") to find the right tenant for my rental…read moreproperty. From start to finish, she was incredibly kind, patient, and understanding, especially of my desire not to rush the process. She truly respected that finding the right tenant was more important than finding one quickly.

I rented a property that was managed by this constant and it was the worse living experience ever…read more We went without heat in a bedroom for a year, wouldn't fix anything and hiked the rent excessively. Do not rent from any property that this company is attached to. Slum lords at its finest. The apartments they advertise aren't even the actual apartments. They promise things and never come through. The reapers they make are cheap. Just autofill company to work with. 1 star is too many!

Glad I read the yelp reviews before going to my scheduled showing, had a very strong feeling I was…read moregoing to deal with what the other reviewers said happened. Appalled by the way they speak to potential renters and the attitude after not showing up. I scheduled a tour for later today, absolutely no communication with a real person. I thought this was weird so I've tried calling multiple times, leaving a message, and have heard nothing in return. Looked further into the company and saw these reviews, and it confirmed my suspicions. Will definitely not be going to have my time wasted, god awful company. Don't believe the fake reviews you see elsewhere.

Dan is responsive and polite. He got back to me right away when I contacted him for A/C vent and…read moredryer cleaning. He gave me a real estimate on the phone, not mumbo-jumbo like some of the services advertised in Val-Pak mailers. He called to confirm the service the day before, gave me an 11-1 time frame for the next day then called about 30 minutes before arriving and arrived a few minutes before 11! He and his work partner were friendly and explained everything they were doing. They kept me updated during the job and took before and after pictures. I am thrilled with the work and the customer service I received. I'll definitely use them again.

Dan (Carroll's Handy Service) does a meticulous and complete job cleaning/sanitizing HVAC Air Ducts…read moreand Dryer Vent. Explains the entire job/problems and takes his time, not rushed. Very easy to communicate from start to finish. I had this done before by another vendor- absolutely no comparison to Dan's thoroughness, knowledge, and equipment. Very fair pricing too. Highly recommend!

Property manager Luis Ferrera is a bully. I have had 2 phone conversations with him over the past…read morefew months. In both calls he was unable to have a normal conversation. Instead he put me down and insulted me, and he has no idea what customer service even is. If I spoke like that to my clients I would be fired. Today he called me a fool for reaching out regarding a snow plowing issue. He continued by saying that I am not allowed to "complain." The interesting thing is that I have lived in this complex for almost 6 years and there were no issues with maintenance or snow plowing until Luis took over. It is hard for me to understand why Matt Felner has this guy. He is awful.

Absolute worst management company. Condo associations should look elsewhere. Unresponsive staff,…read moreincrease fees continuously and receive kickbacks from most of the service companies. Now they are charging excessive fees for the processing of HOA fees to the tune of and additional $3.25 a month.

I spoke with a realtor name Ryan fron this realtor company, how he told me that I need a 700 credit…read morescore to rent a 1495 apartment in norwalk ct and it was not a luxury building. stay away from this company they ask all your personal information and never advertise that you need a 700 credit score for them to help you find an apartment .

I had the most horrific experience with the agents from this realty just walking into my apartment…read more1.5 hours from the confirmed appointment time. Completely rude and disrespectful, I'm still in shock that this has happened . As a paying tenant I left my keys for Todd Turcotte toshoe his clients the apartment and then I have random men unlocking and walking into my apartment at random times . Absolutely horrific experience.

As the President of a homeowners association, I work closely with our property management company…read moreon a regular basis. Since partnering with The Property Group (TPG), I have been impressed by their professionalism, responsiveness, and commitment to providing quality service. Their team has been proactive, communicates effectively, and follows through on issues until they are resolved. They have worked collaboratively with our Board, have been receptive to feedback, and consistently demonstrate a genuine commitment to supporting our community. I believe in giving credit where it is due and when it is due. Based on my experience to date, I would confidently recommend The Property Group to any homeowners association or condominium community looking for a dedicated, reliable, and professional property management company.

Terrible. They are criminals. They are going after harraising me and trying to force me out of my…read morehome.

I live in one of the condos they're managing and I must say that they are doing a great job. Our…read moremaintenance and other requests are looked into promptly and everything is convenient for us. Definitely highly recommended for both landlords and tenants. I hope landlords and building owners hire a property management company as effective as them.

From the owner: McGrath Management LLC specializes in property management, commercial management, residential…read moremanagement, property maintenance, real estate brokerage, municipal planning, new project development, financial reporting & consulting, and receivership services.