Whalen Restoration Services - an outstanding experience My 84-year-old sister experienced extreme water damage in the kitchen of a house we own jointly. After a referral we hired Whalen Restorations to mitigate damage. What a great decision it was. After watching the expertise and attention to detail that Whalen exhibited in quickly responding to our call by taking immediate steps to prevent mold; removing damaged property and explaining the reconstruction process, I chose them to expand the renovation. Built in 1920, the house had " good bones" but had fallen into serious disrepair. Bill Whalen, the owner, coordinated an incredible team. John, the project manager was constantly on site supervising his employees, and sub contractors working on electrical, plumbing, and painting. Because the high quality of their work is known throughout Cape Cod, permits and inspections were timely and correct. If you are on the Cape, you know how rare this is. Additionally, some of the work had to be completed while I was out of state. Communication was key. We conducted various project meetings including live video that kept me constantly updated and allowed me to make appropriate decisions . Both Bill and John were available for expert advice and on occasion, recommendations for design and materials. A formally deteriorating side porch was incorporated into the layout, adding another room still in keeping with the period. A complete redo of a second floor bath was done and additionally, a cleverly designed first floor bath and laundry ensure comprehensive one floor living if needed. The design aesthetic is now obvious through a more open floor plan making the house replete with updated charm. The result is a house I love. A total renovation of the front porch and a beautifully designed and executed deck is due to the vision of these talented artisans. Jose was an amazing carpenter and completed two custom projects for me. Again, they were constructed in keeping with the original style. Additionally, after completion, Whalen was available and prompt in making adjustments and minor changes as I requested. This is a company that is upfront, honest, reliable and consists of truly skilled employees. Even for a project of this size, Whalen far exceeded expectations. I'm genuinely pleased and I believe your experience with them will equal mine. read more

Like most people who get news that their home is flooded I thought to myself, "How am I going to do this?" I got a call later in the day from the Wellfleet fire department telling me that the house was secured and that I should call a restoration company as soon as possible. They gave me two names and I called Whalen Restoration Services in Dennis, MA. It was Sunday, and I was driving back to Bedford, VA from a Memorial Day trip to DC with my son and his wife. I got Jim Ellis on the phone who said he would take care of the emergency situation right now and get back to me with more details. Within a couple of hours Jim got back to me and told me that he had two men on the job who would start the process of pumping out the water and drying out the basement (on Sunday? Yes on Sunday). Since I am a praying man I thanked God for connecting me to such a seemingly competent guy. Little did I know. I returned to Wellfleet a few days later to survey the damage. It was a total loss. Over the next weeks and months Whalen Restoration Services, under the excellent management of Jim Ellis and a top notch crew of demolition people and builders, cleaned out and inventoried all the furnishings in the basement, tore out all the wet walls and floors, dried out the basement, and coached me through the complete restoration of my house. The basement before the flood was fully finished and I was able to work out a restoration plan with Whalen Restoration Services that allowed me to make some minor adjustments to the floor plan resulting in the space being better laid out and more functional than ever. Each step along the way Jim and his team continued to communicate with me on their progress, consulting with me on options for finish items like floor tile color, trim and paint color, door placement, and other small details that turned a functional basement into an awesome basement. I couldn't be more pleased with the way it all turned out. The quality of service and workmanship from day one to the final sign off was world class. Thanks Jim, Joe, Gary, Bill and the rest of the crew from Whalen Restoration Services. Best regards, Joe Tatulli 115 Aaron Rich Road Wellfleet, MA 02667 read more

Rarely in the life of a homeowner, can one say that a company, which provides services under the customer's duress, was a stellar experience. My full time residence on Cape suffered frozen pipes, and extensive water damage to a finished basement. After months delayed (non)service from my insurance company, I contacted Whalen Restoration, and things started happening. A prompt response time was further augmented by polite, empathetic, courteous and professional service. To the letter, all gentlemen that worked on my property, arrived every single day, and on-time! Yes, here when scheduled and on time for a full day's work!! Further, due to the exceptional quality of their work and professionalism demonstrated during the clean out and demolition, I had Whalen do the re-build/reconstruction. I could not be more pleased with the results. They took my property from the slab and studs to 'exceeded all expectations', on the recon. Special shout outs to Bill Whalen, Mike, & John for their honesty and oversight. Also to Charlie and Kyle, and all the gentlemen for their quality work and attention to detail, in every single aspect of the job. Without any reservation, I highly recommend Whalen Restoration Service. read more

We would like to recommend Whalen Restoration services to anyone in need of effective, efficient, high quality work on your home. We had an air conditioning system leak in our rental home, which significantly damaged our ceilings, walls, floor and door, in multiple rooms. Whalen worked closely with our insurance adjuster and company to ensure that work could be completed within a tight time frame, as we were hoping to re-rent the house. They completed the work on time and with good communication from the project manager and construction and painting crew. We appreciated the attention to detail, especially the installation of the floor, painting in rooms and closets and baseboard trim - we would have done this work ourselves, but didn't have time to do it fast enough to rent it. But, once we saw the completed work we knew that we could never have done such a professional job - so were very happy in the end with how things looked. The new tenant thinks the house is brand new! (And it is not). Would recommend Whalen and their team to everyone in need...Thank you, Sara W. read more

Dear Bill and the Whalen Team, We are forever grateful for your amazing work here at our school, Sunshine & Rainbows and Sweet Peas Early Learning Center. You and your team displayed superior workmanship to restore our classrooms to their original, cozy and hygienic state. As a small school, we can't thank you enough for being so considerate and professional around all our little learners. Not only did your team work long hours around the Thanksgiving holiday, but they came to school with a positive, upbeat attitude wearing a smile. The work was done in a timely fashion and looks better than before the flood! You truly went above and beyond for the young kiddos at our school when you personally purchased two new toilets for our facility. As small business owners, we can only tell you that your trustworthiness, professionalism, attention to detail and personal touch is very much appreciated and we will continue to recommend your services to any family or business in need of restoration after an unfortunate accident. Happy Holidays, Kelly & Caitie read more

I have used Whalen restoration for many years for both my business and home and I typically call them when there is some type of crisis. They have helped me through fires, floods, emergency clean-ups, and even frozen pipes over the years. Wequassett Resort and Golf Club is a full-service five-star resort on Cape Cod and whenever we have been faced with unexpected difficulties, they are there fast and they aim to please. They make the process simple by managing the claim from start to finish and they act in concert with whatever needs we have laid out. They take the stress out of the situation and are extremely dependable. We consider Whalen to be an outstanding partner and I would highly recommend them. I have also used them to help with rescue work at my house and I've enjoyed the same results. A recent project that might typically take months to complete was done in a few weeks with great attention to detail. I am grateful for their ongoing efforts and positive partnership. Mark J. Novota, Wequassett Resort and Golf Club read more

A devastating fire this past March (2016) left my retail clothing store in Provincetown uninhabitable. Structurally the building was sound, but extensive smoke damage throughout the shop meant a head-to-toe restoration was required. Having never been through this before, I did not know who to contract for the extensive work ahead. Many positive Yelp reviews pointed me to Whalen Restoration Services in South Dennis, MA. It was a smart move. Not only did Bill Whalen and his team of expert craftsmen restore my shop to a better-than-original state, they did so with professionalism, promptness and skill. They took care of every detail from fire-damage resurfacing treatments, power cleaning and detailed painting. Every surface in my 1300 sq. ft. store was beautifully refreshed, and we were thrilled to open our doors for business on schedule. What could have been a stressful restoration process for me, turned out to be a very positive experience thanks to these excellent tradesmen. Hire these guys! read more

Who do you call when faced with the worst disaster imaginable to your home? Whalen Restoration came to our rescue when our house sustained significant water damage after a pipe burst during a frigid winter cold snap. The Whalen Team handled every aspect of the extensive demolition and restoration process over a period of 15 months. We are grateful for Bill Whalen's astute leadership, knowledge of the building industry, particularly with respect to negotiating a favorable insurance settlement, and cost management skills. We appreciate the work of every person who entered our home, including the demolition team, movers, packers, cleaners, carpenters, plumbers, plasterers, electricians, painters, and more. Whalen Restoration returned our home to us in pristine condition; in fact, our home has never looked more beautiful. Thanks to Bill Whalen, our project manager Glenn Souza, and the entire Whalen Team, we will enjoy our home for many years to come. read more

6 months after I bought my home in Wellfleet, a hose behind the washing machine popped and a huge amount of water came out at very high pressure, flooding the first floor of the house, which had been recently renovated. I hesitate to think what would have happened if friends hadn't been here that weekend! As it was there was about 5 " of water which required quick removal. Whalen was recommended and they were incredible! They came the same afternoon and cleaned up the water. All floors and about 18" of drywall had to be removed. They did an amazing job and it looks better than it did before the flood. Heather was so professional and friendly and helpful on the phone. Most amazing to me is that they figured out how to put an adjustable frame bed back together! I think their service is superior and have no hesitation in giving them my highest recommendation. You can't go wrong! Eileen C. read more

I am extremely happy with the service I received from Whalen Restoration. They were the first ones I called upon learning that my Cape house had been partially destroyed. Everyone I worked with was professional and very competent......The nice woman (Katherine ) who took my initial frantic phone call, was kind and calming. The very skilled and efficient emergency crew who were at my house within an hour of my call. The nice man, Bob, who helped me navigate some of the tedious insurance procedures. And, John, who worked closely with me to put my home back together. I am so happy with the outcome and will be eternally grateful to entire staff at Whalen Restoration. read more

Whalen Restoration was an amazing experience for me. My roof had a sizable leak which caused some real damage in my study. Bill Whalen, was so quick to respond, his service was impeccable, his team was thoughtful and so careful with my home and he would not compromise one bit on the work. I made a last minute change and without any hesitation he accommodated my request. I simply cannot recommend him enough. Thank you, Whalen restoration! My study looks gorgeous. read more

Bill, I wanted to thank you for all of your help with my oil company service technician mistake that caused soot to go out through my entire home. Once they called you in you were great in describing the entire process along with the time frame. Your staff came over and accomplished a huge task in a timely manner and professional matter. The contractor you used for the cleaning of my clothes were just as good. Thanks for a professional and great job. read more

Bill Whalen and his crew ticked all the boxes you could possibly hope for in a restoration/reconstruction project. From the evening we had the disaster their cleanup and restoration efforts have been thorough, considerate, and punctual. The workmanship is first quality and all our dealings with them have been professional and thoughtful, with everyone on Whalen's team who worked in our home reliable in every way. read more

Fast service by knowledgeable professionals. The experts at Whalen Restoration tackled everything from making certain the building was secured and safe to cleaning and mitigating smoke damage to structural repairs as well as cleaning rugs and furnishings. They worked quickly and carefully, keeping everyone well informed of their progress. I would highly recommend them. read more

We had a great experience with Whalen Restoration Services! We had a water damage claim and they were great throughout the process with the communication. The crew were all very helpful and happy to answer any questions we had! read more