Stopped here on my way from Dallas to Corsicana Wednesday night, 3/2/22. Waited in the drive thru for 40 minutes. Chicken tenders were mediocre at best. No shakes. Fries were hot but may have been re-fried because they were pretty hard. I love Whataburger usually but won't be stopping at this one ever again. read more

I wish I could have given them a zero star. We waited in line for about 20 minutes just to be told they were out of shakes. Of course we were stuck in the line at this point so we had to wait another 20 minutes to leave. If your wanting "fast food" I definitely would recommend going somewhere else. read more

Came here Saturday night and ordered a burger and chicken sandwich meals with a cinnamon roll and brownie. We waited 45 minutes as people who came in after us steadily kept getting their orders before us. Went to the desk to ask how much longer on our order and a overweight white lady rudely said "okay and?" They handed us a brownie and said "well you can have this" even though it was apart of our order. Staff was extremely rude and very unorganized. Continued waiting another 15 minutes and finally just left with no food and a waste of $32.78. NOT TO MENTION THE HUGE ROACH CRAWLING ON THE FLOOR. Disgusting. Called to speak to the manager to discuss our complaints and he hung up the phone multiple times. DO NOT GO HERE. read more

The management here stinks. How long can Whataburger continue to keep this open without ruining your reputation? It took 30 mins and my fries and burger were cold. I drive from Houston to Dallas every week and will not stop here again. In my opinion this is the worst managed Whataburger in the portfolio. Please send in trainers or help the management. The staff and the manager argue for all to see. I have seen it on 3 different occasions. read more

The WORST drive thru ever! Took 50 minutes in line with 5 cars ahead of us!! Even my son said, "Why is this place considered fast food when they are this slow". Seems like a child understood more of what was going on then the manager. Completely ridiculous response when we complained to the manger. She said they were short "43" employees?! She didn't even apologize for the long wait. WE Will NEVER RETURN! read more

After a terrible experience at Waffle House, we came to Whataburger and we're greeted with smiles and excellent service. We were so pleased with the service last night that we came back this morning. Our food came out quickly and was delicious. Stacy was the most polite gentleman I have encountered in the fast food industry. I would come back to this particular Whataburger just to see Stacy again. read more

This Whataburger use to be really good years ago. Now it seems to be a bunch of kids who don't care about anything. Food is 9 times out of turn old and just crappy. I have not eaten here in over a year. read more

The worst Whataburger on this planet earth. Sat in the drive thru for 45 minutes.. I could've stopped and ate at chili's and still got faster service... Not to mention very rude and uncaring employees. When the manager doesn't care about complaints who do we go to next? This place is a nightmare and will never change its quality of service until the manager is gone, and they get somebody else who actually gives a crap. read more

Restaurant is very dirty and food order was inaccurate. There were many people in the restaurant (two small groups that were traveling through). My order arrived and was cold, messy, and inaccurate. I ordered a Whataburger Jr with no onions and the burger arrived with onions inside and out, yes it was slopped together and there were toppings and condiments everywhere. read more

A poor example of a Whataburger. They have painted over the screen of their drive though order taker. That combined with no one answering make me think it was broken, it's not. There is also no way out of the drive through line, so if they are taking +15 minuets, your stuck. read more

Whataburger - They painted over the confirmation screen ... - Fast Food Near Me - Ennis, Texas

Call me a food snob but i totally wasn't impressed by Whataburger!!! my cousins talked me into trying it before i left Texas (from Cali so maybe a food snob). I haven't really had any "major" fast food chain in a long time and so i thought what the heck. My cuz told me it's good...but man i totally regret going. My money would have been better spent at Five Guys or In n Out any day of the week!!! There's seriously nothing special about this place. the burgers are just your typical fast food. i had the patty melt and the bread was soft....not toasted by any means but rather ran through a machine that browns the toast. I was hoping was toasted with butter on a grill so that it'd be crispy at the bite. if that would have been the case, i would have jumped on this. I added bacon to my melt and realized it was the already cooked, i'm going to warm up the bacon under a heat lamp. I've worked in fast food as a teen and this brought back bad memories. Next time, i want a fast food burger, i'll stick to Five Guys and In n Out. But then again, i'd rather go to Bernie's Burger Bus or Stanton Bites in Houston. read more

I'll caveat that I *love* Whataburger. I think it's bees knees when it comes to fast-food burgers. Yes, I'd prefer Lankford's amazing Grimm Burger or Bernie's Burger Bus any day of the week, but for me Whataburger is better than other popular fast food burger joints like In-N-Out or Five Guys. Unfortunately, this is evidently less true in Ennis, TX. Wife and I stopped here on our way back from Dallas (to Houston). Gentleman at the counter (young) is friendly enough and we both order. My wife asks for hers to be plain. (She likes fried eggs on burgers, but not condiments, go figure). Anyway, while we wait, I go to get straws, napkins, etc. The counter is filthy and full of trash (mostly opened/spilled creamers, sugar packets, etc.). It's highly unlikely one person, or even family, could make that big of a mess so I have to assume this has accumulated throughout the morning. My wife goes into the bathroom. She's waiting for a stall. A female employee walks in and tells the cleaning guy there's nobody in the bathroom and that he can go in. My wife, shocked, tells the woman that both stalls are full, hence the reason she's standing and waiting. Meanwhile, I'm watching the cooks handle our food with their bare hands. I know the cold patty goes straight onto the griddle and I don't guess the FDA requires gloves, but c'mon.... I'm looking right at you. Mix in some disposable gloves, please. When we finally get our order I check the bag. Everything is there and the sticker saying "plain" is clearly on my wife's burger. We get into the car and the sandwich is slathered with mustard. All-in-all, after we manipulated the dry top of my bun in exchange for the mustard covered bottom of her bun, the food was relatively good -- as is typical for Whataburger, but the whole experience was just really unpleasant and judging by the other reviews here, that's not uncommon for this Whataburger. Next time, we'll skip Whataburger and venture a block or two off of I-45 to give Firehouse Grill a try. read more

Fast and friendly service. Always been a fan of Whataburger's grilled chicken sandwiches but got a sausage and egg on a bun instead this time. If the bun was croissant it would've been yummier but overall it was good quick breakfast. read more

SERVICE SUCKS !!!!!! How do they manage to screw up an order twice? Every time I go to this location they screw it up. Its one thing to be slow, but to wait 10 mins for your order that is setting on the counter right there waiting. Finally the the 300 lb lady server( rapper name Mc Greasy) finishes her conversation with some other worker that looks like she could use a couple of burgers hands me my order and its all wrong. This place isn't worth the time.... Just move along read more

Purely pathetic. What a dump with the filthy floors and all, the man running the register with his hands gathered up all the spilled French fries that were everywhere and threw them back in the warmer. 5:26 am today read more

This Whataburger for me is a hit and miss, but mostly a miss. They do better in the day, but nights aren't too good. The wait for your food would be considered unacceptable at most fast food places. Place is usually dirty. Trash cans overfilled, trash on tables and floors. For some reason they recently moved the straws away from the fountain machine which i can't fathom why. Invest in another horizontal straw holder and put them next to your cup lids and fountain machine. No problem with employees. They all seem pretty nice. read more

This was the friendliest Drive thru I e been to in a long time! From the very beginning everyone spoke up and was more than kind and grateful. Keep up the great work. And my food is reluctant hot. read more

Nasty food is never hot!! The food is Luke warm at best. Run by kids. The inside is nasty and has flys. The floor is nasty. They need to improve everything. read more

This has to be the longest I have had to wait at at What A Burger wow friendly but slow!! BEST to skip the drive through and go inside!! read more

Whataburger - Long lines - Fast Food Near Me - Ennis, Texas

I'm in Texas for a wedding and after a very delayed flight decided to go to a southern staple: Whataburger. I ordered the grilled chicken sandwich without mayo. The cashier kept asking me "do you want it dry?" and after a while I got nervous that it wouldn't be good without sauce. I had honey mustard added to the sandwich but once I got to the hotel I discovered that it was had no sauce. First I was annoyed that my sandwich might be dry. It ended il being seasoned very well and didn't even need another sauce! Aside from the great sandwich, I got fries too. Even though they were over salted, the spicy ketchup saved them. Definitely worth a try! read more

I just moved to Ennis from Mansfield and in Mansfield there was only 1 Whataburger I would frequent. However, since my move, I have found that this location is also consistent and the food is fresh every time I visit. Looks like this will be the new spot for me! Great food and Great service! Kudo's read more

Manager was amazing out on the curb taking orders !! Hands down great customer service.

This is definitely the WORST experience I have had at a whataburger ever. We sat in the drive thru like for 40 minutes and watched the person talk to the people in the car in front of us for 5 minutes just having conversations. It was enough time for every member of my family to individually get out and use the restrooms which were also horrid. The men's restrooms were disgusting there were roaches crawling around and in the Womens the heater was left on and 2 toilets were not flushed there was also toilet paper all over the floor. It looked as if there was no manager there or if they had been trying to clean and just stopped mid clean. The front was also nasty and very unclean. There was not one table that didn't have something on it. Then when we did receive our food it was cold. When we brought it in to get it fixed the young man said that there was no manager on duty and the same one that was making the food proceeded to talk mess about how he had just made the burger. I will be calling to speak to a manager in the morning about this incident. Me and my family love whataburgers but will not come to this one again. read more

Absolutely awful. The bathroom was extremely hot and disgusting. Once we received our food not a single thing was right.

this place is terrible!!! the staff have almost manners at all!! to say that they were raised in a barn would be a COMPLIMENT. the girl who took my order raised her voice at me because my order was "too complicated" (my order is a buffalo ranch chicken strip sandwich on texas toast???). she also had an attitude that made me want to kill myself. this just proved my opinion that houston is the superior texas city, not dallas. i'd literally rather starve than come eat here. and thats the tea sis. read more

Waiting in the drive thru for 35 minutes. The worst customer service ever. Don't waste your time here. Just go to Taco Bell or something around the corner. read more

By far the WORST Whataburger/drive through experience EVER! We were in line for 45 minutes and when we got our food it was cold and the fries were stale! Not once did someone apologize or let us know it was going to be a little longer than normal. Managers walking around like they didn't have an hour long drive through wait! It takes quite a bit for me to review a place but this was beyond ridiculous! read more

Good food but service is a bit slow but it's worth it! I can't complain being the food is fresh, made right, and the dining room is clean. The staff is nice and working hard to take care of both the drive thru and dine in customers. read more

Slow and rude. A bad combo for a fast food place. And they forgot one of our sandwiches.

Employee taking the order was very courteous and friendly. Food came out on time was normal Whataburger standards, which we all know is great. I will come back. read more

horrible fucking service waited half and hour for 2 meals!!!! after waiting for so long they still got my order wrong and went inside to correct the issue and the four eyes guy was giving me attitude that i placed the order wrong which was incorrect they made the order wrong! once getting back to the car my burger was half way gone and he spat on my food!!!! i decided to leave after the altercation never have i had any issue when i go to whataburger never am i going back!!!!! read more

Ordered three meals, all large. Asked for ketchup. Got home to realize I had been given only ONE ketchup. Common sense remedial training much needed at this location. read more

Disappointed. All our sandwiches were wrong. The lettuce was brown the buns were crushed. Paid 30 for junk. Called and they really didn't seem to care. Not going to the Ennis location anymore. read more

Terrible service. Took an incredibly long time to get food and when it was brought out the order was wrong. Extremely mismanaged with about 10 employees behind the counter and only 2 of them actually working. read more

My husband and I were in Ennis for business a few weeks ago and I subbed my hash browns for fries. I was charged a small fee for the fries and received nothing but a bag of ketchup. What poor service. read more

This is the cleanest Whataberger with the nicest staff I have been in. I've been to the flagship 2 story Whataberger in Corpus Christi and this one beats it. read more

Often very disappointing. Either the wait is too long, the order is incomplete or the food is cold. I settle for this location because it's the closest one to home however I'm considering driving a farther distance for better food and service. read more

We (four people) ate in at 8:30 am on Saturday. The Taquitos are pretty nice. Service is pretty speedy & nice. Convenient location. For the amount of people the bathrooms were better than I expected( I am very picky). Worth a stop. Don't believe the ultra negative reviews. It's not a 5 star restaurant but it is a pretty nice place to and enjoy a meal. read more

I am currently still stuck in the drive thru line...for the last 25 minutes. Without exception this is the slowest fast food I've ever seen.

You don't expect 5 star food from a chain but you'd at least assume the reheated food would actually be, well, reheated. But the fries were chewy and cold and the burger was room temperature at best when it got to me. Was planning to get Apple pie desserts after but I wouldn't trust this place to be able to heat them. read more