After a fun evening at the splash pad, the whole family was looking forward to enjoying hamburgers from Whataburger. Unfortunately, when we arrived home, we discovered that one of the burgers was missing the patty entirely. To make matters worse, it was supposed to be a double-meat burger. There is nothing more frustrating than getting home and realizing your order was prepared incorrectly. We had to make an extra trip back to the restaurant to have the issue addressed. While the staff corrected the mistake, it was an inconvenience that should not have happened in the first place. Mistakes can happen, but better attention to order accuracy would help prevent situations like this and improve the customer experience. read more

Whataburger - App not working - Burgers Near Me - Portland, Texas

Two new employees. First employee, female, could not take my two simple orders correctly. Person that took over was male and couldn't correctly take my order after I asked 3 times to repeat my order back. Sloppy two burgers put together. Tomatoes all aver the buns, mushy. I asked for mayo on my order and wound up with mustard. Girl at window was new and confused. Two many vehicles in line and that's where the breakdown occurs. Going too fast and making errors on the orders. No flavor whatsoever Whataburger is known for... NEVER HERE AGAIN!!! read more

Placed order at about 11:15 pm. Received order about 45 minutes later and as always 1 order was missing. Waited another 25 minutes for order to be made while the other food got cold. Finally got the order and took it home. Returned back with the last order which was a No Gravy bowl that was drenched in gravy. Got a refund for that order. What is so hard about no gravy on the breakfast bowl?? Frustrated with this location. Think twice about returning... read more

Whataburger - Whataburger breakfast bowl drenched in gravy... - Burgers Near Me - Portland, Texas

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Third time waiting more than 20 min in the drive thru. Cant ever get the order right. Whataburger has gone down hill since they changed ownership. read more

It was AMAZING!i came here after an incident in mcdonalds and this time they responded! It was amazing! Would come here again! read more

Whataburger - Burgers Near Me - Portland, Texas

Waited 25 minutes for a cold burger, ordered no mustard and it was as if they decided to put extra. I want a refund because I'm not eating this. read more

In the last four window pickups the orders were never right! Two just a burgers with rings instead of a #2 with fries? Chicken instead of burger? If you phone order with this outfit do yourself a favor and check before you drive off. It will probably be someone else's order. Then you will sit 15 minutes while they redo it. Go somewhere else. read more

drove in this morning to place my order, no one answered the intercom for about 10 minutes, so then i drove up to the window and no one answered the window. i tried waving down some of the workers that we inside filling the ice machine up and even the lady with the headset and still no one acknowledged me. so i drove off read more

If u have anything to do or get done the day you eat here, you won't make it. I can not believe how long it took to get the food. After over 20min of waiting, I asked the manager if everything is OK. She replied like everything was normal and on schedule. Felt like the twilight zone. The food still banging tho! read more

Made an online order, when my daughter gets there 1. they forget the drinks, so she has to go in to get them 2. She didn't think of looking at the order since she gave them the name and they repeated it. When she gets home it's the wrong order! She calls to let them know and they said oh yeah it's here, to come get it. Mind you we live 15 minutes away. She tells them she wasn't going back tonight, the lady then tells her she didn't need her attitude and hangs up on my daughter . No attitude was given! When I call back someone answers but no one is talking. Finally I speak to someone and all she says is we can go back or call the online customer service to "TRY" to get our money back. read more

Worse Whataburger I've ever had every time literally every time I come here they just have to fuck something up and it's not something small either it's my whole meal and once in a blue moon they do happen to get my meal correct it's nowhere near fresh I've worked fast food before it's not that difficult they need to fire the whole staff and get people that are actually going to take their job seriously if I could rate 0 stars I would and it's not like I can go to another whataburger the next closest one is 16 minutes away just a terrible terrible location read more

BETTER THAN IN AND OUT Never disappoints. Have always been satisfied with this location no matter the time of day I've been. There's a reason people will drive from north beach to this location as they choose to drive past the north beach location just to get to the Portland one instead. Would prefer there being curbside at night aswell so you can skip the line still. read more

On point with the average Whataburger. Corporate seems to train employees to be friendly closer to Corpus Christi.

didn't care about the wait I ordered extra toast n didn't get it..come on now everytime i go it's always something

If you like Whataburger, choose a different one. I love Whataburger but the Portland, TX Whataburger cannot get my orders correct to save their lives! I've had 7 or more orders screwed up in the last two months. Almost EVERY SINGLE VISIT in the last two months! Just for perspective, I eat Whataburger about every other day due to my job. I drive all over the area and Whataburger is the only option in the wee hours of the night. Of the 5 different Whataburgers I visit on a regular basis, only Portland has made any mistakes at all. And like I said, they didn't just make one mistake, they haven't gotten my order correct at all in 2 months! The only way around it is to choose a different restaurant. read more

Please call Chick Fil La and get help with filling orders. Stuck in line for a shake and I cannot leave cause car ahead is apparently getting 59 burgers. Sorry whataburger my worst experience ever at one of your franchises. read more

My first order I got it early in the morning for lunch and they gave me 2 buns and an egg.. in other occasion I place my order through the phone and the guy that took my order knew my name and asked if i have placed the review in google(I did). He repeated the order back to me and everything was ok. When I got home I opened my burger and didn't put grill onions & jalapeños, no cheese and no toasted buns. I was really tired to go back and tell them about my order so I called and the lady said ok. Is that it? She didn't offer me to replace the burger or anything. read more

Whataburger - Burgers Near Me - Portland, Texas

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One of the worst experiences I've ever had a Whataburger.Went for breakfast and got told no 4 minutes after even though I was waiting in line for the a while and then waited 20 minutes for my meal and when it gets there it's cold and fries are old. read more

Ordered online & gave them time before I picked up! I knew my burger wasn't going to be fresh but still DIDN'T EVEN GET MY ORDER RIGHT! WHAT-A-BURGER NO, WHAT- A-DISAPPOINTMENT Train your employees please ! Then when I call don't have an immature attitude, how about some customer service! read more

3 times in a row my orders wrong, burger cold and nasty through out truck window, employees unwilling to help with there screw up they just stand there like there stoned read more

I ordered a breakfast plate and was very dissapointed with what I recieved.My eggs were burned andhash browns were greasy. My sausage patty looked as if it had been chewed on and spit out on my plate. Let's just say I will not be eating here for a while ..service is slow and crew seems to act like it is a bother to wait on you . read more

Whataburger - This was my breakfast . Not happy at all - Burgers Near Me - Portland, Texas

Me and family ordered tor dine-in food took more than 25+ minutes to get out and when the food came it was a sorry excuse for a burger the cheese wasn't even melted the slightest bit patty's was dry as hell and ugh we got out drink cup their was a hair on it and we had to get another and I asked for extra ketchup it took 7 minutes till I had to ask again because they forgot read more

Solid four star fast food. Are there issues? Sure, high school students and their potentially lesser work ethic and drama, but that is every fast food restaurant in small town America. This place delivers solid and standard Whataburgers every time. I am not a fan of their breakfast but that is what the taco stand down the street is for anyway. read more

Waited 18 minutes for an order that was originally dine-in and turned into a take-out bag. An overly greasy #11 slapped on a burnt smushed bun w/ a SLING SHOT. Fries thrown in bag out of its natural habitat with ZERO fudges to give. I still love you Whataburger, BUT this presentation & skill is a DISgrace to all Whataburger's across the home state of Texas. #Dissapointed#SOStothisLocation#LordDoNotLetTheeWhataburgerBeForgottenByOutsiders,ButOnlyMistaken read more

Best service I've ever had from a Whataburger. Absolutely fantastic. They did mess up our order and we got 3 extra shakes so we were quite ok with it. 5/5 read more

Let me start off by saying I love Whataburger. However, again I am disappointed with Portland, Texas. Once again, my order was wrong. My son and I ordered 2 number twos with cheese. Mine was dry and my son's was all the way. My burger was correct. However, my son's was a single patty with bacon. I gave him my burger and ate the one with bacon. I was not happy. The lady at the window even repeated our order before handing them to us. I hope the lady or man the received our other double meat cheese burger enjoyed it. Did you run out of the little labels that say what you were putting in the bag? This happens t oo often and I would love to get what I ordered one of these days. This has happened at least 3 times to me and my son in the last times we have gone. Please find a way to fix your problem, Soon! read more

This establishment took to long to complete our order.We waited for and hour for only 7 orders and only two people went to order the food for the rest of us, so we sat and waited in the beaming Texas heat for some "Fast Food".I expected to wait but not for an entire hour.I am disappointed because the establishment near my home takes the same time for you to fill you drink and your order is done for 2 people, so for 7 orders I only expect to wait for a few minutes especially on a holiday weekend,but I was proved wrong.I even feel one star is too generous. read more

Went in the resteraunt because drive through line was very long. Once inside our order was taken right away and the kitchen staff were all busy working on orders , not standing around talking, and the store were super clean. Our food came up in no time and order was correct and hot. Rey, the dining room guy was so polite and accommodating and most of all friendly. read more

This was my favorite spot till I found a bug in my salad. It made my stomach turn in a knot. read more

Whataburger - Salad with some protein? - Burgers Near Me - Portland, Texas

The people are friendly and the food is good. But, check your order. Just like any other fast food joint there are a lot of kids working here and they don't always get it right. The burger is hot and fresh and made to order. The fries are usually crispy and salty the way I like them and I've never had a problem with their drinks. They make a great chocolate malt. I'd give em another star of only I hadn't had to go in and get my order corrected so many times. read more

Ordered a Whataburger Jr and a Grilled Cheese meal in the drive thru on 03/29/13. Got home and couldn't eat the burger because the bottom of the bun under the patty was burnt to a char. Very disappointed! read more

Well first of all, I told them I wanted toast (NOT a bun) for my chicken strip sandwich and they asked me twice to confirm. Second of all...toast doesn't mean give me a bun so toasted it's black and burnt!! What is this??? :( read more

Whataburger - Burgers Near Me - Portland, Texas

Could use a cleaning very outdated and worn out. I typically would choose a Whataburger over DQ, McD's when I am on the run but this time it was questionable. read more

25 minutes waiting in the drive-thru for a subpar taquito. I fully acknowledge that their taquitos aren't what they were years ago, but every now and then I give in to nostalgia. I'd be lying if I said my stomach didn't pay for it every single time. That I'm prepared for. And yeah, there's usually a bit of a wait at a Whataburger. That's kind of something you tolerate when our food is made fresh at a busy, popular place. When I pulled up and saw that there was a good amount of cars waiting I ALMOST aborted this taquito mission, but I did not. I literally almost reversed away before a car pulled up behind me. I wish I had because I was treated to ridiculous wait, trapped with no way out. I placed my order at 10:12, according to my receipt. I got my order 25 minutes later. It would have only been 22 or so, but the chick working the register took for-friggin-ever to get my change. Slow clap, Portland Whataburger. Slow clap. read more

This whataburger is good the food is always hot and fresh quick had no disappointed service

Terrible service. Order completely wrong, sent back, returned wrong again. The drive thru line was long but it took 20 minutes to get to the first window to pay and the food was cold and the order was wrong. Then waited again for the corrected order and it was still wrong. I don't care how good a hamburger they may have and personally I don't think it's that good anyway, I'll never go back. Ridiculous. When they brought the second order, the attendant said, they put a cookie in the bag for the trouble. They could have kept their cookie. No one wants your cookies. Just get the order right the first time. read more

Let's face it, when it comes to fastfood Whataburger is pretty hard to beat, when it's right. And there is the issue with the Portland location. They regularly find a way to screw up an order. Dine-in they seem to do okay with, drive-through you can bet something will be screwed up, so check it before you leave. A few months ago I got a burger without a patty. Everything was there but the beef. How, exactly, does that occur? read more

Extremely long wait time in Drive Thru, had to pull up and wait 25 minutes more for our food and our order was very simple.

Yes, you are right order do come out wrong a lot. Fries are cold like very old. Employee are very self centered.

If I could give no stars I would have. Now please understand that my complaint and comments are directed at this particular location and not at Whataburger in general. Generally for fast food fare Whataburger is pretty good one of the better fast-food burgers I've eaten. At this particular location the staff has trouble making simple menu items such as their signature burger. I visited the location that wanted to order their big jalapeno bacon burger. You know the one that you see on the giant billboards All over Texas. Since this burger does not have a number. Which I find kind of strange. I pointed to the picture which was right on the counter and explained to the cashier that this is the burger I wanted. When the cashier struggled with ordering it. I suggested that maybe she bring the picture back to the Cook to show him what I wanted. She ignored my request and when my burger came out sure enough it was nothing like what I ordered. Surprisingly my burger was brought to my table by the manager. I told him it was wrong and explain what I wanted. He said he would take it back and get it fixed I told him I did not want it fixed I wanted a fresh burger. He took back my entire order including my onion rings. Then return to my table with the same burger with a cold beef pattie and a cold slice of cheese thrown on it. Also by this time the onion rings were ice cold. I asked the manager for a refund which he gave me and I left the location. This is at least the third time that I've had a problem of this nature at this particular location. I've ordered this burger other times at other locations without any issue. Will I go back to Whataburger? I probably will but I'll be in no hurry, but as I did say it's one of the best fast-food burgers I've had. However I will not go to this location. There seems to be a problem with customer care and concern at this location. read more