My vehicle was damaged on April 11th at the West Georgia rd location. I spoke with an employee…read moreright after the incident and he wrote up a report and took photos of my vehicle. He explained that I would be contacted in 48 to 72 hours to explain the process. I received text message from Hayden to go to your preferred body shop to get a quote for the repair. He explained they would bill Waves directly. A day after I dropped my vehicle off for repair I received an email the day after explaining Waves would not cover the repair to fix my new vehicle. Employees of Waves are making inaccurate statements so they don't have to cover the damage their equipment caused.

I purchased a monthly membership for my wife and I can't remember better customer service than the…read moregentleman at Waves. Great product as well. Car wash always does a fantastic job. Highly recommend!!

Rest assured guys! when it says "accepts apple pay" just know that means ONE thing accepts apple…read morepay. not the car washes, not the vaccuums. Only the single part where you have to swing a stick around and wash your car. So if you're like me and don't have your cards with you one day and drive 30 min bc you need to wash your car and see this place accepts apple pay and slay bc you don't have your cards, just know you'll be screwed and will waste an hour driving !!!! slay

I pulled up to a vacuum and trash can to clean out my trunk. A man walked over and stood on the…read moreopposite side of the trash can. I asked can I help you? he said, "I'm waiting on you!" I replied I'm going to be a while. he then told me to go somewhere else since I wasn't going to use his vacuum. he had no clue what I was going to do. I didn't even get to throw out all my trash. he made me very uncomfortable. so I rushed off. this was my second encounter with him. my first encounter was very similar. he yelled at me from across the parking lot to go somewhere else bc I didn't get a car wash. I will never return and I highly recommend single women stay away!

We just went to what used to be Greenville Carwash. ( Bought out by Autobell) Not a fan of their…read morenew company, concept, menu pricing etc. Their prices are excessive for just a regular car wash ( cheapest one offered $21.99) no explanation of what to do, what's included w/ the Full service wash? Let me say, Their one stand alone sign is such small print/ impossible to read/ and know what's included from your vehicle. I could barely read the prices? #1) You ride through w/the car? 2) It doesn't dry car completely. 3) Once done.. a sign says ride through go to right? What does that mean? Who does that apply to? Can't Remember the term.. but it said " others / attendant go to the left? (sign pointed you in either direction.) Again, what does this mean? Who does this apply to? Our ticket said full service, what does this include? but my husband thought we were basic carwash and exterior only? since he had to ride w/vehicle? 4) Another issue, b/c he had me jump out.. not knowing this? Then called me to explain he had to ride w/ vehicle. Once wash and drying was complete I had to quickly jump back in. Based on the confusing signage.. So he went to the right, which dumped us back into woodruff rd. I understand, operating a new business has a lot of kinks to work through. I hope through these kinds of reviews, they figure out a better method to communicate, explain and better direct customers going forward. I miss Greenville Carwash!! unfortunately don't foresee this place replacing them. As for this experience, I feel like going w/the self service car washes such as The drive through / w/ vacuum yourself just down the street (near Verde/ Woodruff rd) and similar are a much better value! It's easier to understand, what to do/ how etc. oh and they dry your car completely.

I am upping my review from 2 stars. I like that it is simpler to get through the car wash process…read morethan it was when Autobell first took over 2 years ago. Quite frankly, the previous establishment did a fantastic job. Autobell seems to hire young kids to do the vacuuming and detailing. Hate to say it, but I've lowered my expectations. The kids do a fairly decent job - not like the previous team - but good enough so that I am not disappointed afterward!

I have always been a very OCD person and my vehicle is no exception. When I moved to SC I lost all…read moremy "places", including my local detail shop. Due to my location here in Mauldin, I ended up at the Butler car wash. Being a person of habit, I stayed with them for nearly 2 years. I could not regret it more! Waves is less $$ for SO MUCH MORE!!! The monthly packages are the way to go for sure. For the ultimate package, I pay more than $6 a month, less than at the Butler car wash and it includes double the advantages. The actual wash system is FAR superior! My vehicle comes through the wash much cleaner, much easier to wipe down due to less residual water, and the tire shine is no joke!! + They offer a tire shine done by hand after your wash to ensure you get that sexy lookin shine. On top of that, the tire shine from other wash places locally fades out to nothing in an hour or two. The tire shine I get at Wash ls still looks great 2 days later! Frankly, the 3-mile drive is quiet and peaceful, so I have come to really enjoy heading into Waves at the end of my shift. Dial my vehicle in with free vacuum, a high-pressure air hose to knock the water out of those sticky places, then a quick calming drive home for the night. I can not recommend this location more! Alex, Jason, and Lovina went out of their way to make my first few visits especially welcoming. I was pretty overwhelmed by the example of outstanding customer service. Especially in this time when our customer service expectations are becoming lower and lower. It is a wonderful change of pace to get this kind of customer service after being on the phone with an AI bot to get a simple task handled.

Great place to wash your car. They got all the supplies to finish cleaning your car and free…read morevacuum. Also the have a car mat cleaner it works great. Very friendly staff

Great wash. Love the towels to finish drying and get those areas wash cannot get. Free vac is the…read morebest. So glad we joined the club.

3 stars for nearly 2 years of membership and the times they were good to me. I am not even going to…read moreuse my last month of membership after some pretty weak treatment. When explaining to the manager why I was cancelling, The "yeah whatever" turn around and wave as he walked away saying "sorry about that" was the the end for me. We live in a time when our expectations of customer service have become so low, we almost expect to get treated poorly and I am just over it. The wash is ok. The staff is ok. The entire process is ...ok. Having said all that I should thank them because as a result I found Waves Express carwash on Neely Ferry Rd, Just a 3 mile drive through quiet peaceful country roads to get a better monthly package, for $6 less a month! Super clean towels that are dry rather than 1/2 soaked every time. Same free vacuums and a high pressure air hose to clear our those unreachable places that always drip or leak. I am telling you the wash system is FAR superior. The tire shine at Butler Express lasts a couple hours. Waves---2 days. At the end of the day, If you want exceedingly better customer support, a much superior wash in every way possible. Packages and individual wash that offers more for less money - Make the 7min drive to Waves Express Car Wash 410 Neely Ferry Rd, Simpsonville, SC · (864) 987-8242. You will be much happier and save a decent bit of $$

I've always wanted to go here because I love the funny sign out front. But I was very impressed at…read morehow clean it was and how orderly. So many of the "do it yourself" washes are filthy with piles of dirt and trash around. Not here! The only thing that was confusing is that when you use a credit card, it puts a hold for $10 on your card no matter how many minutes you go. But the minimum charge is $3.50 for five minutes + of washing. I actually talked to the very friendly owner today and he advised me that that $10 charge that's pending is just a hold and I'll only be charged the $3.50. It's a lot more convenient to use a credit card then come in with tons of quarters. The quarter wash is $2.50; but only for 4 minutes. The $3.50 wash is almost 6 minutes, and you can renew before the timer expires. Highly recommend. His mother was right-- it is the best car wash in Greenville!

did a terrible job...i called and they would not do anything the inside mats still had dirt it was…read moreawful

Prices keep going up and service is poor. We need full-service competition! Missed spots of dirt,…read morepoor vacuuming, exterior is still wet.

This location is now Aqua Shine and they charged me for monthly full service wash $29.99 I did not…read moresign up for and the manager Hector Ortiz did return my numerous phone calls, texts and emails asking to remove the recurring charge. Someone charged me without my permission and the Manager has not provided the customer service to resolve my request.

Nice car wash. I came here on a late morning and they were steady. My car was clean and I was happy…read moreabout that. I did also appreciate the vacuum suction! I had a lot of crumbs in the car due to my kids and it felt like it was brand new.

The Greenville Car Wash on Laurens is better than the one of Woodruff in my opinion. Woodruff road…read morestays too busy, they just try to rush you in and out doing as little as possible. The Greenville Car Was on Laurens is just a bit slower paced and it shows! They do a really good job on interior and exterior. If you see something that's been missed, they will come fix it no problem. Worth the money for sure.

Very easy to use. Very fast and better than the regular car washes with brushes. it was a great…read morevalue and the vacuums were also very easy to use. You can use a credit card. You don't have to have coins.