Terrible company. I almost missed my bus back to Vancouver because my taxi was 20 minutes late. When I pre-booked, I specifically said that I have a bus to catch so scheduled the taxi early to give myself enough time. I called dispatch a couple of times while waiting because I was worried about catching my bus- the dispatcher hung up on me! Extremely rude. I will never rely on this service again. The driver was nice (when he finally arrived) and that's it. read more

Freddie was amazing. Best cab in whistler. What a man, helped me and my mates so much

My group of 5 stalwart skiers called an hour in advance for a cab to take us to meet our bus to the airport at 8am on a Sunday. They said it would be there within 20 minutes of that time. We called at 8:15 and they had no record of the call. We had to hike half a mile to meet our bus, carrying all our luggage and gear. I was soaked in subzero weather from the effort. Basically, if you see one, use it, but I wouldn't trust them otherwise. read more

Your service sucks!!! Undependable & rude!! Service like this is what is expected when the government doesn't allow competition with Uber or Lyft... I would leave zero stars but it won't allow me to do that! read more

Do. Not. Use. This. Service!!!! I would give it a negative rating if I could. We waited for 40 minutes after calling an hour prior and being told it would be 5-10 minutes. For context, we had a bus to catch at 5, and called at 4. Our hotel was around 5 minutes away, there was just too much baggage to walk. We called 3! Yes 3! Times and each time they told us five to ten minutes. Avoid this at ALL costs. We ended up missing our bus as our taxi came at 4:55. Our driver was very apologetic (it wasn't his fault, it was completely on dispatch). I suggest you use Uber, Lyft, or absolutely ANY other service. The customer service is appalling and you shouldn't ever fund this company. I hope it gets put out of business soon. read more

Called for a cab and was told it would be 10-15 mins. Called back again about 25 mins later they said it would be another 10 mins. Stupidly enough I waited again. 1 hour after my original call time there is still no cab. I spoke to the dispatcher who repeatedly lied about a cab being close and then hung up on me. Called 5 times over the hour after patiently waiting and there was no change in status. Extremely disappointed at the service provided on a quiet night. Rude dispatcher that lies to keep you waiting. If I had have been told the truth from the start I would have just gotten the bus. read more

Awesome service and drivers! Picked us up in the time they quoted, drivers are very knowledgeable and lovely people. Don't use Whistler Cab company, you'll thank me :) read more

Their customer service is horrible and they are never on time, they had me waiting for over 1 hour outside and dispatch kept saying it will be 5 more minutes... read more

I made a booking early for the next day at 5am to give myself some spare time to catch a 6am shuttle. Was pretty paranoid due to the earlier reviews so I called to confirm. Next morning, 5 rolls around and no cab, start getting concerned, call in, their super friendly operator tells me where the cab is and that they're on their way. Sure enough 5 min later, the friendly cab driver shows up and even answers some of my shuttle questions. Give them a shot. read more

Bottom line: rude, non-customer oriented service. My friend and I ordered a car from Resort Cabs yesterday evening. The customer service representative on the phone told us that the cab would be approximately 30 minutes, asked for our phone number, and said that the driver would call when arriving so that we could go outside. After 15 minutes, we went to wait outside and called Resort Cabs to get an updated ETA. The young woman on the phone (evening of 1/1, clarifying in the event that the business owner reviews this) said that the cab had come and left and wouldn't address the service not calling or the early arrival and failure to wait. She was extremely rude, attempted to be belittling, would not guarantee sending another car, and dangled a threat of making us wait 'as long as it takes.' We waited outside in ~8 degree Fahrenheit temperatures at 9:45pm for over 30 minutes. While I will definitely return to Whistler, I will actively avoid using Resort Cabs, due to the attitude of the customer service representative, the failure to comply with the arrival notifications communicated by the company, and the Business' unwillingness to stand by their promises. The driver was quite nice. FYI, Whistler Fun Cabs is the same business as Resort Cabs. read more

This company was good, used them 5 times before, but recently sold to a new entity, and sadly service isnt good with newoutfit. After 3 emails(20hrs later) i had to finally pickup phone and call them to confirm pickup, which was 2 hrs away before departure from hotel, what a joke, i was really concerned about not making it back to the airport. To make matters worse, they got rid of the better drivers and now have less experienced drivers. The driver we had from YVR to Whistler tailgated constantly, pushed on gas and then on brakes in traffic, started getting car sick. Worst driver i ever had. I will not use this company again. read more

Called the night before our ski day for a 6:45am taxi from creekside. They didn't show up at 6:45 and after calling the dispatcher 3 times every 10 minutes, they still didn't show. No calls either from driver saying he was on his way. We waited 30 minutes and they finally showed up. Friendly driver. Very disappointed and would not use again for scheduled service. read more

Quoted a 30 min wait at Scandinave Spa. 60 min later, still no cab. The front desk had to call again with still no cab.

My best friend and I were stuck in The Village after Pemberton 'cause the shuttle dropped us off at the wrong spot, however, the cab driver for a reasonable cost was able to take us 5K out to Creekside where we were supposed to meet up with our ride to get back to Vancouver. Much appreciated. Very polite and friendly. read more

We used Whistler Resort Cabs twice this past busy holiday weekend and their Dispatcher Kaylee took our call both mornings. She was cheerful and had a wonderful phone demeanor. Whistler was very busy both mornings and they were having phone issues (as was the other cab company), both wait times we were quoted were pleasantly faster than anticipated but we were very happy we weren't over promised and waiting in cold temps. Happy New Year Kalee, thank you for starting mine off right and for the great attitude during an adverse situation! read more

The guys that drive the cabs are usually pretty cool laid back easy going guys that use their own vehicles as cabs. They are pretty quick and a pleasure to ride with. Over all happy with the service read more

Whistler Resort Cabs is by far the best way to get from YVR to Whistler. The vans are spacious and the drivers friendly even by the unfailingly friendly B.C standards. They are punctual and very well organized. The website is first rate and they will follow up with any and all requests as close to immediately as possible. As for drivers, Alex in particular (aka "The Fact Cab") will explain or point out any and every feature and point of interest along the way on demand. If you are traveling with a fun crowd, a pile of gear and/or a family with kids, this is the ride for you. read more

Utterly Disgraceful service. We prebooked a day before as we had a flight shuttle to catch and wanted to make sure things went smoothly and without stress. The driver ( Josh/Jon?) arrived 8 minutes early at our accommodation. He called to advise he was there but was extremely rude, impatient and unprofessional. We picked up the call as we were already navigating down 4 flights of stairs with all our luggage, so we let him know we were on our way down and only moments away. However he was so rude in the very first instance and threatened us on the spot that he was NOT going to wait around for us and would leave if we weren't there ASAP!! We could not believe it. He was early! We had to assure him more than 3 times during his rant that we were already on our way down the stairs and he was a few minutes early, so there was no need to be so rude. We could not believe his unwarrented cranky, hostile and defensive attitude!! He continued with his brash attitude we got downstairs and then proceeded to berate us like children and complain for the entire 5 minute journey to our drop off point that he was loosing out on many other fares having to wait (a whole 3 minutes ) for us. What a great way to treat your customers Resort Cabs! It was a horrible start to our day and the long international journey we had ahead. And if this wasn't enough he charged us MORE THAN DOUBLE the cost of the usual fair as some kind of penalty because we were not there already waiting for him early??. We did not have time to argue or the want more stress, nor did we want to aggravate him further as he was already too hostile. Seems he had started the meter 8 minutes early to our booked time - How deceitful. Is this how they run their business? Who are these drivers this company employs??? We see this as direct reflection of the quality and standard of service from RESORT CABS one can expect. Would give NO STARS if the option were present. So AVOID THEM and give your money to a different company. Disgraceful behavior! read more

I called a cab to get to my car from a bar. My friend was sleeping in my vehicle and told me that the lights were still on when we left so there was no battery so he asked the driver to boost the car. The driver did and it took less than a minute. Then he said that would be 25$ for the boost. He did not tell me beforehand and I refused to pay and told him to call the police. The police came, and forced me to pay and then proceeded to impound my vehicle and seize my friend's license who was the designated driver since he blew 0.03 on the breathalyzer test. All in all this cab ride cost us close to 500$. Very shady to do a service that anybody does for free and then tell the person after it's done that it's 25$. Never using them again. read more

Resort Cabs have to be the most unprofessional and unreliable company I have ever had the unfortunate misfortune of using. I have been a concierge in Whistler for 6 years and every time I am forced to use them they never fail to disappoint. The staff are rude and unhelpful and they are NEVER on time. read more