Service is good and employees are great, but they're obviously overworked, and understaffedread more

This store is a specialty store a true hardware store I have been to the big block stores like…read moreLowe's and Homeme Depot and these places have a lot of new things but no hardware for repair or to add to something else thanks Homer's ace hardware for haveing it all

At best, an employee was able to confidently tell me they didnt have my item in stock. At worst,…read morethe employees regularly don't know if an item exists, let alone if or where it is in the store. I was told that I would have to make a common appliance, a specific type of ac to dc convertor, out of parts that they also didn't have in the store. It was weird as I rarely enter stores, with the intent to make purchases, and then proceed to be thwarted effortlessly by the store itself. So I went to O'Reilly's\Autozone, where common business practices have at least been suggested to the employees. Got item for less than 10 bucks with fancier options avaliablefor 30+. This Ace should stop DEI hiring the elderly conservatives from next door. It's costing them sales. Autozone gets 4\5 stars for obvious reasons. O'Reilly's 4.5\5 stars for association and the catchy jingle.

Making someone wait 24 hours for programming keys is not conducive for good customer service. I…read moreknow it's hot but we need our car today. It would have wasted less of our time if you simply suspend the service rather than looking for the right parts for 15 minutes only to then tell us it won't happen now. Welcome to June in Arkansas. It gets hot.

I had an outstanding experience at the Lowe's in Conway! The gentleman in the tools department was…read moreincredibly helpful. I couldn't even name the tool I needed for my drill to restore a beautiful flea-market bowl, but he stayed with me, listened to my project, and helped me find exactly what I needed. I'm so grateful for the 15 minutes he spent guiding me through. Then, in the paint department, another gentleman was just as fantastic--he quickly got me the paint samples I needed in no time. Thanks to them, I was on my way home to craft and restore my bowl! I truly appreciate their attentive, knowledgeable service. Five stars for making my hobby projects a success!

we bought a Coolaroo sun shade. got it home, and when i unpacked the shade and contents it looked…read morelike it had been repackaged. It was missing the instruction booklet and 2 critical parts. It had obviously been bought and brought back. so, what did this Lowe's do?? they put it back on the aisle for some sucker (like me) to buy it again. I won't be coming back to Lowes in Conway.

My husband and I would like to thank "SAM" at the Conway, Arkansas store on elsinger blvd…read more For awesome service He made our shopping experience THE BEST This made our day! Thank you " SAM "

Overall, I have consistently found the Home Depot in Conway, AR to have friendlier and more helpful…read moreemployees than Lowes. Over the 20 + years, of course there has been the occasional grump that doesn't want to work, but it's rare. Home Depot's prices are on par with Lowe's as is the quality. I like the brands Home Depot carries.

I have ALWAYS had a really good shopping experience at Hiegels. I have never been treated badly. I…read morehave always been treated with the utmost respect and help. Shop here with confidence and find many things you'll never find at the big hardware stores.

I've relied on Hiegel's since they (and their famous water tower) were located at the corner of Oak…read moreand Harkrider where Walgreen's is now. Unlike Lowe's or Home Depot, this is a full-service hardware: customers walk up to the counter to ask for the items they need. The customer service representatives will ask questions about the job to ensure you're buying the right tools for the job, and then you follow them through the store as they pick up the items, checking to make sure you're getting the right thing. I've never had to return anything. They also have a full range of services: knife sharpening, key copies, propane exchange, carpet cleaner rental, and ice. I do wish they could extend their Saturday hours and allow their employees Sunday and Monday off...that would mean a lot to those of us who work 8-5 M-F. Also, I know the first reviewer. He has some issues.

Stanley Hardware has what I (an un-handy person) have needed to make my own minor repairs since I…read morebought my home in 1978. I can take a piece of something to the store, saying "I need one of these," and somebody will tell me what it is and walk me to the shelf to get it. They've helped me make good decisions on paint, plumbing parts, garden tools and supplies, pest control and much more. I treasure their advice and patience. Prices are good, too. Highly recommend.

132 YEARS OF SERVING!!!! This place is a step back into the past. Phenomenal service and very…read moreknowledgeable. We will skip the big box stores from now on. Stanley Hardware has gained a loyal patron. This place has everything you need and anything thing else you think you might!

Poor customer service. The return policy is on the receipt and gives management the authority of…read morewhether they take it back regardless of the circumstances. So don't be expecting a refund even if the item is exactly like it was when you bought it, especially if it's out of the original box. They are not a friendly return business and will disregard customers and the loyalty to buy there again. Won't ever go back to a Harbor Freight, go to Lowe's or Home Depot or somewhere else that is friendly returns customer service.

They are very friendly and products are better value than anywhere else in town. It's where I…read morealways go for tools.

Imagine Academy but country! This place has just about…read moreeverything you need from clothes, pet supplies, farm equipment, outdoor gear, camping equipment automotive, and yes even guns!!! Lots more I didn't even mention here. It's also pretty easy to locate an employee for any assistance you may need. Prices are pretty comparable to most other places, but you definitely might find a bargain here from time to time. So head on over and pick up a pair of cowboy boots, a quart of oil and a SOG sword!!!

I had amazing customer service by Sydnee. She was so helpful and had great ideas. She made sure I…read morefound everything I needed and had such a great smile and personality.

I had recently left a 1-star review because I had rented equipment that the batteries weren't…read morecharged costing me down time. The service desk was apathetic to my problem but management called and apologized and adjusted my rental rate accordingly. Very appreciative of the professional response and I believe that they do work to provide great service to their customers. Thank You for excellent customer service!

From the owner: Hum's has established itself as the local store for personalized and attentive service. We entered…read morethe business of renting heavy equipment in 1998 and have continued to grow our mix of hardware supplies and rental equipment ever since to meet the needs of our customers. We turn our fleet every few years to offer a choice of late model and up to date equipment. Choose Hum's Hardware & Rental to provide all of the equipment and hardware supplies for your project - no matter the size.