( i use caps for visual purposes) in late july about a week…read moreago scheuled an appointment for 1030 in the morning, finn showed up on time and ready to get to work, i had what i call a couple a seriouse issues with my brakes, additionallly a passanger side rear door latch. upon inspection there was evidence that there was some melting of the pad on one rotor and the caliper was messing up ... well 2 calipers and new breaks pads , a fixed read door and i was back on the road before 4pm.... i can say this finn knows his stuff and will be busy for days and days if he chooses, i guess i can put his skills in magnitude of the boy scouts law, where they should be trustworthy, loyal helpful, thrifty (keeping cost down) .....this is only a few excerpts from bsa .... would i recommend him not just yes but heck yeah, he has the patience of a saint and works through what ever comes his way .... i didnt get photos but in the near future i will get some to add ....

Finn worked on my car. Quoted me 925 for the job, he said it'll be a 1-2 day job. Over the course…read moreof 3 days he charged me $2000. At no point did he tell me he charged hourly. He quoted by the job and I expected the work to get done under that price. My review would be much better if that was the only issue but the vehicle immediately started leaking gas. He came back out to see what was going on. Quoted me $90 for something that should've been under warranty and then tried to charge me 200. I spoke up and paid him more than he quoted even though I shouldn't have. 50 miles after he changed my head gasket my vehicle started smoking worse than it ever has before. I look under the hood and realized that he forgot to hook up, my crank case breathe their hose as well as the main coolant reservoir hose. I leaked out all my coolant. He has a 10,000 mile warranty so I figured I was covered but every step of the way he acted like he didn't want to cover it. It has now been a week since I told him about the smoking issue and he has scheduled multiple times with me and not showed up. He just texted back and told me that he'll be out next week to work on a neighbors car and he'll stop by afterwards (which will put it at 14 days). The BBB will be informed of this as as well as his insurance company and the Tennessee division of Consumer Affairs. Ps the neighbor of mine will absolutely not be using this service either.

My son's car was making noise in the front end & I took the car here as they came highly…read morerecommended. Josh & his team did a pre-check which confirmed we needed struts. They also located an oil leak that was pooling near the engine. Before any work was done, Josh sent an email detailing the work needed with prices. We decided to wait on leak until it was time for oil change to save money. (should listen to your mechanic) Struts were done and for a favorable price I might add. After a conversation with my son & husband, we decided to move forward with oil leak repair. So glad we did. Would HIGHLY recommend bringing your automobile here for repairs.

Josh is a hardworking and honest person. He immediately diagnosed our issue and had it fixed…read more Reasonably priced and just a good place to do business.

DO NOT COME HERE! They will SCAM you!!!…read more I brought my car in to get a diagnostic on the air conditioning not blowing cold at idle. They came back with the quote pretty quickly. Of course I assumed AC work may or may not be expensive depending on the problem and after receiving a high quote I needed to run it by my husband. Also come to find out they charge mostly the labor because we found the parts I needed online for $215. (My quote was almost $1600 not including the money they robbed me of) They said they still needed to charge me ($217) because they topped off (it wasn't empty) and recharge my ac. I didn't ask them to do either of those things, just to run a diagnostic which I would have paid for if there was a cost for that, no problem. I asked the man at the counter if doing those things was going to temporarily help with the cold air and he said yes. A lie. Come to find out because my issue is my compressor, recharging and adding more Freon was a total waste of time and money. That's $217 wasted on something I didn't even ask them to do. I imagine they won't be willing to refund me so all I can do is try to help someone else to STAY AWAY FROM THIS BUSINESS!!!

First thing when I walked in, the big guy that was at the front desk, was a jerk from the start. I…read morewasn't going to share my experience but I feel like it was after spending $ 1,400.00 for a wrong part that they ordered, had my sons car for a week, still not the right part! To put it mildly, I got screwed big time.My husband was not happy. We found a honest, trustworthy and fair priced company and a mechanic that has been wonderful!! We will NEVER AutoPro touch anything of ours again. Lesson learned.

Easy to get an appointment, estimates given before the work is done (and costs are less than…read morefranchises.) You receive great value for the work being done. I've had oil changes, new brakes, struts, tire rods, rotors, and a new AC compressor installed. No complaints. Will return.

Great place. They Found an oil leak on my GMC Acadia. They seem like an honest group of guys.read more

Troy's does not do the work charges for. And very slow completing repairs. Would not recommend…read morehaving any repairs done by this mechanic. Paid him to go over my car making ready for traveling long distance. Check fluids, transmission, motor and radiator to check for any problems needing fixed. Paid slot of money for oil change, replacement parts, fluids, and fixing a/c to make sure of cold air. 2 months after picking up my car my engine broke down on a simple 2 mile trip to store. A/c never put out cold air only warm. Reported to Troy's and he said he couldn't fix. Gave excuses for why car engine failure. Not his fault he said.

Troy auto repair is not much to look at but I was treated fair. I went to Troy's for a second…read moreopinion after being told that I need to replace the power steering pump that the cost would be over 900 dollars. Troy listen to the engine with a mechanics stethoscope and told me the sound was from the compressor not power steering pump. Told me the cost to replace and that if I wanted to purchase my own parts to save money that that was an option. He also said that 900 for parts and labor for power steering pump was taking advantage of me.

Meagan is always helpful and friendly . She got me in and out as quick as possible . I have all my…read moreservice done at Airport Honda.

Extremely Disappointing Experience - Rude Sales Management and No Follow-Up…read more We visited this Honda dealership as we begin shopping for a new Honda Pilot. Our goal was simple -- to understand current pricing and trade-in value so we could compare across multiple dealerships before purchasing by the end of the year. Our salesperson was polite, but the sales manager, Joe Jemley, was shockingly rude and dismissive simply because we mentioned that we planned to compare pricing from multiple dealerships. He actually questioned whether they "wanted to give us pricing" on a car and refused to provide a trade-in value for our vehicle. His attitude throughout the interaction was abrupt, condescending, and completely unprofessional. After the visit, I reached out to our sales rep and asked for someone above Joe to contact me to discuss the situation. I was told the GSM, Trustin Hampton, would call me the next business day -- that call never happened. I then called the dealership myself and asked to speak with Joe Jemley's manager, Chris Denny, and was transferred to his voicemail. That call was never returned either. This experience reflects a complete failure of leadership at multiple levels. Joe Jemley's conduct showed a total lack of professionalism, and the fact that no one from senior leadership followed up only reinforces the poor culture and accountability at this dealership. We will not be returning, and we strongly recommend visiting AutoNation Honda or Rusty Wallace Honda instead -- their professionalism and customer service were exceptional and a night-and-day difference from what we experienced at Airport Honda.

I went in with an issue with the connection to my battery. I have had this issue off and on for…read moreover a year. The technician looked at it and diagnosed it in just a few minutes. A few minutes more and I was already on my way. Friendly and professional service!!! Thanks Auto Physicians.

I asked to get a quote on work done two times and one day and over a week later they still don't…read morehave the respect to call me back. I spent 5100.00 previously on work done on my engine and this is how they treat me now

amazing service from eddie zamora he always is phenomenal he always goes above and beyondread more

Worst dealership I've ever dealt with in my 62 years of buying cars!…read more I tell everybody I see not to even set foot on these crooks parking lot! I made a HUGE mistake buying a 2026 Trax from them. They only gave me $4,000 for my trade in and then I saw it on line for $10,000 + all the crooked fees I'm sure they added to it. I also made a stupid mistake of paying $5,000 down. If I hadn't done that, I would have taken the car back and left it at their door, but I couldn't afford to throw away $5,000. Scott flew through the paperwork and didn't explain or discuss the $3,500 he added in extra charges. They saw an elderly 82 yr. old woman and took advantage of me big time! I'm barely 5' tall and it was when I was driving the car home that I discovered the car was WAY too big for me to drive. I couldn't even see over the huge hood or if I was in my lane or not. Then when I finally made it home, I couldn't even get out of the car as my feet lacked 10" reaching the ground. So I have to jump out on a deformed and painful hip! I'm too scared to drive the car because it takes up an entire lane and I can't see the sides of the road over the huge hood. So it just sits in the carport and I have to pay Ethra to take me to my doctors. Bottom line is...this car is totally unacceptable! I started telling these issues to the salesman and that I needed to return it. All he said was that he didn't know anything that could be done. So why did they have on their web site "OUR GOAL IS TO PROVIDE YOU WITH AN EXCELLENT PURCHASE AND OWNERSHIP EXPERIENCE"! When I told them that was just a big LIE, then their web site was changed and that motto is no longer on there! I wrote the owner of the dealership, Charles West, a 2 page certified letter explaining my age and physical handicaps that inhibit me from driving the car. I begged him for help and he didn't even have the decency to respond to my letter! I told my story to GM Financial and GM Customer Care and nobody would help me! So the paper floor mat in my car that says "CUSTOMER SATISFACTION IS OUR #1 GOAL" is another big fat LIE!!! Other reviewers mentioned that they won't return calls or e-mails and that's true too. I have sent Scott numerous e-mails asking that he cancel the OPTIONAL charges he added to my invoice and he just ignores them! I've only had the car a few weeks, and now there's no option left but to get rid of it. I will be selling it to Carmax and I'm LOSING $6,000.00!!!