I was referred to Jerry Carroll by my bankruptcy lawyer after I was in a bad car accident over the winter. (I'm in the situation that I am in because Sallie Mae is a terrible student loan provider that demanded $2200/month despite I tried to work it out). To meet with Jerry, you need to set an appointment. Jerry listened to my concerns, asked appropriate questions regarding my bankruptcy case, he wasn't judgemental of the situation that I'm in, and listened to what kind of car I am looking for. Make sure you reserve 1 hour 30 minutes... we talked and test drive a few cars. He even had me test drive a car that was someone just brought in for a trade. My loan application was denied due to the bankruptcy and Jerry said it was expected. I've been in bankruptcy less than 10 months, but Jerry worked to get it approved. I am also appreciative that he was patient with my situation since I was also in the process of working with my car insurance company. Jerry was also communicative via email and phone/text. Overall, a positive experience despite the unexpectedly having to get a new used car. read more

I recently completed an online purchase of an almost new Ford Transit with the help of Tom, Sam, James and Kemberly at White Bear Lincoln. The process was direct and everyone was very professional and honest throughout the sale. Furthermore, upon picking up my van, they couldn't find the second key fob, but Tom Taube did not hesitate to pay for a new one at my local Ford dealer as soon as I got home (900 miles away). read more

I have visited Tom in the Pre-owned auto dept. and am contemplating the purchase of an Aviator. He was very helpful and gave me alot of good information to aid me in my search. I will follow up with him in my quest to find the right car to acquire. Pat S. read more

BE WARNED! Absolutely terrible dealer. Unethical, not trustworthy. I tried to buy a car here. Put a deal together last night, went to pick it up today and was told en route that someone just bought it this morning. Asked to have a manger call me, never got a call. STAY AWAY from this dealer. read more

Worse customer service i've dealt with from this type of business. I told them don't fix anything until you let me know what is NOT covered by my extended warranty. They went over everything on that Friday, gave me a price and come monday when I went to pick up my car they said I owe double what they originally told me. So long story short, they failed to double check to see if the labor was fully covered, which it wasn't because white bear claimed they sent over an increase labor price at the beginning of the year, which my warranty said they never got so on my 15 hour of labor part of it was covered. Aftet telling me multiple times they will talk to their manager and get back to me , which they never did, or even leave me messages about an attempt to fix the situation, I ended paying close to $500 for the difference in labor cost because of their mistakes. I don't like being lied to multiple times just to get me off the phone. You are supposed to be a professional adult in a business setting, deal with the situation and take ownership of your mistakes if you messed up. read more

I purchased what I was told was a BRAND NEW holdover 2024 ford transit van that white bear purchased from a ford auction. The whole deal was over the phone as it was a BRAND NEW van and they had it shipped to me. It showed up with a busted tail light, body damage around the taillight, missing the hubcaps, missing the antenna and the best part...it DOSNT come with the FULL factory warranty (i was told it did) as it started when they purchased it from ford 6 months prior. They offered to send me a taillight and an antenna but still stuck with body damage and short 6 months of warranty. I would recommend finding a different dealer! read more

After Brian left l would not go back to this place be careful of the used cars they are selling

They did a marvelous job of getting me into the vehicle I wanted in May. Lenny has great customer service, I had a bad battery, and they replaced it, but my ac never worked, and it wasn't covered, so that was pretty disappointed about that want 1200 to fix it and offered to pay 200, but I may go somewhere else for a different price. read more

White Bear Lincoln - Ac is leaking and needs a part. - Car Dealers Near Me - St Paul, Minnesota

Use to come here for oil changes for $40 including a full inspection, it was great. The last two times I came for an oil change + full inspection it was $80. Coincidentally I was told I had an oil leak right after my warranty expired. Have taken my car to multiple places with no oil leak found..... Was told at White Bear Lincoln they would have to take my engine out to repair the leak for upwards of $2,000. No thanks, have not returned since. read more

I decided to take the day to go car shopping. I had been looking for a while and just wanted to be done. The first rep we talked to at White Bear Lincoln fully understood me and directed me well. He passed me off to his colleague as he had an appointment that arrived. Gregg Brandt helped and these guys are good! I ended up driving a great choice off the lot and am happy my search is over. Great staff all the way around. They are proud of their dealership and maintain it well. Thank you! read more

White Bear Lincoln - My "new" used car. - Car Dealers Near Me - St Paul, Minnesota

Long story short.... White Bear Lincoln took me for $28,000. Lies, deceit and fraud!! 2 lemons back to back; they lied to me and the atty gen of MN. The court system at the small claims level won't even entertain a suit against them. They have a coward of an owner that ignored every contact and attempt that I made to resolve this matter. Contact me if you would like to join me in a class action lawsuit. read more

I can honestly tell you that this has turned into a nightmare. It's been almost a week and, although I have my car, I have no paperwork, no tag, no title, and no registration. The dealership has no real interest in getting it any of it to me. There is no sense of urgency or commitment to genuine customer service from either Sam or Tony (last names available upon request). I bought a 2019 Lincoln Navigator Black Label from White Bear and i can honestly say I've been treated better when I bought my Dodge Ram from Enterprise or my BMW 750 from Carmax. Genuine follow up, follow through and commitment to customer service existed in both those transactions. Distance is an enemy here as well. I did not have enough control over critical aspects of the buying process. I was not able to go to the dealership and address any isdue directly. Now they have my money - all of it - and I'm a done deal fighting for attention and support against the next dealership and I'm in a losing battle. After a week I am still waiting for my paperwork, the title, and the temporary tag despite an ongoing and continuing dialogue with the dealership. Once the purchase was complete I was forgotten. No contact unless I reached out. No ideas unless I suggested them. Vehicle wasn't cleaned let alone detailed (confusion on pick up date and time), floor mats were non existent, and an AC seal from dash to driver's door was missing. Again, complete lack of concern or contact after purchase. Where was the attention to detail in this process? So right now I have a $100,000 vehicle that I can't drive. I have no receipt, no financial paperwork, no tag, no title and no temporary tag despite asking for all immediately after receipt of the vehicle and recognition that it was missing. There appears to be little or no sense of urgency in getting any of the documents to me. Easy to express mail, FedEx, UPS or even USPS over night but it's the 29th and I have nothing. Just learned they sent it via ground and I won't have anything until September... fml Wouldn't do this again. Had to arrange my own transportation to avoid their exorbitant transport pricing. Too far away to personally visit the dealer so no way to directly address the issues or this wouldn't have happened. Pay close attention when you deal with White Bear Lincoln. read more

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Never have been so disrespected at a dealership before. Coming from Lincoln very shocked. What a joke.

If I could give 0 stars I would. I came in with my own wiper arm and wiper blade and asked for my rear wiper motor be put in the correct position because when I put it on it was wiping upside down instead of the window. However, they put it on for me and ruined by wiper motor because now it is stopping when it is on the continuous position and won't stop where it is supposed to stop when it is turned off and they charged me almost 50.00 to brake by motor. However, the biggest issue was when I came in I was not spoken to by anyone there except for Jose who came out to see what I needed. He was very pleasant. So because I felt like everyone there was so rude I called a friend of mine and was telling her how customer service seems to be extinct. The service worker BOB OSBORN told me to go outside because I was being rude and when I said "oh now you can talk since I am on the phone discussing how rude you all are," he told me to shut up or he would call the COPS! My friend who I was on the phone with asked me who was he telling to shut up? Well before I knew it I jumped up and asked him who the fuck he was telling to shut up and he said you because you are rude and I said no this fucking dealership has a bunch of rude employees who don't have any idea of what customer service is. Then he then talked to other customers who came in after me about me. Therefore, I went to tell the service manager how rude his employees are and he apparently thought that by saying he would refund me my money was ok. I said to him that I was not concerned about a refund that he needs to talk to his staff about customer service and that they should never disrespect a customer. This Dealership Sucks from Travis Peterson General Manager on down to the service advisors. read more

Update: The dealership's manager, Tom, reached out to me and said something like, "Even though I don't run the service department, I intercede sometimes in situations like this." He refunded the full diagnostic fee. I've upped this review's rating from one star to three stars to acknowledge this. His response was a huge step in the right direction, but I'll be honest, the whole experience still leaves a bad taste in my mouth. TL;DR - Based on their word that my car would be fixed for free under warranty, I towed my car some 30 mi. to their service department, only to be charged hundreds of dollars and insulted to boot. Buyer beware. Don't buy vehicles or warranties at White Bear Lincoln, and don't take your car in for service there. First: back in 2019, with low integrity, they sold me a car with flagged issues (a damaged tire & a damaged windshield fluid system). I also bought a warranty which cost thousands of dollars. Fast forward to this summer, 2022: My car died. I called the dealership to check whether my car was still under warranty. They said it was -- and that they will fix it under the warranty. I checked at least twice with them because I would need to tow my car upwards of 30 mi. to get it to them. Then they charged me $425. They insultingly said I was the confused one (even though their representatives told me twice over to tow the car in and that the repairs would be covered under warranty). It doesn't make sense to me: I bought a car & warranty from them. I had (originally) left a very positive review, ignoring their sketchy behavior on selling me a car with known, flagged issues. I had never made any warranty claims. My warranty was about to expire. If there was ever a situation where you could imagine a manager saying, "You know what, even though there's some fine print that says we need to charge you, we want you to remain a happy and loyal customer, maybe buy another car and warranty from us -- let's try to make this right," -- this would be it. Instead, the manager accused me of lying and "telling stories." He even went so far as to offer me an insulting discount of $90 -- and after he asked me if I thought that was fair (I said, "no -- that doesn't seem fair at all"), he reneged. That guy seriously retracted his paltry offer and insisted I pay the full amount... So here I am trying to warn anybody I can: Buyer beware. Don't buy vehicles or warranties at White Bear Lincoln, and don't take your car in for service there. read more

I bought vehicle from there and week later the car started with problem. He did tell me the shocks was bad.control arm was bad.brakes was bad.windshield crack and a lot of rust on vehicle I called him to complain. He told me I didn't say there was no issue with the car. I said YES you did say there's nothing wrong with vehicle you can see the INSPECTION STICKER FROM MECHANIC ON WINDOW. I thought since that was there the vehicle was good. But it wasn't and he knew that all.worst place to buy read more

Very disappointing experience. Saleman seemed to busy working other deals to spend any time on my deal. Ripped me on my trade, gave me $3000 less than another dealer offered. Never had any opportunity to negotiate the deal, just pushed me through finance and sent me on my way. Didn't even fill windshield washer tank before delivery. Had vehicle 2 weeks with zero follow up from dealership. Called finance with a question, he seemed annoyed that I asked him to email me some info, then hung up on me. This is the last time I will do business with this dealer! read more

I came to white bear Lincoln for an oil change because Bloomington Lincoln was closed. The service I received there was terrible. Tiffany Niessen over charged me by $30 and added services that weren't received such as a loaner car and $64 in labor! I bought my car brand new and have never been taken like this for oil! Do yourself a favor stay away from this dealer and go straight to Bloomington Lincoln!!! They are $30 cheaper and the service is impeccable! read more

EDIT: Don't go here, I just arrived home and noticed they somehow managed to scratch my sister's car while working on it and did not call this to my attention. Decent people but HORRENDOUS time management skills. Took nearly two hours more than estimated and had them tell me it would be 15 more minutes on 3 different occasions (well after 15 minutes had passed each time.) When one of the workers apologized for "someone" messing up the estimate by TWO whole hours I reminded him it was him who messed up. "Oops." I'm only here taking my sister's car in as a favor while I'm in town for a few days, I don't see her very often, I live across the country, and I scheduled an appointment in advance for this, now I lost most of my day to hang out with her because she is doing overnight training for a job this evening and even though I came early in the morning WITH an appointment, they were lazy getting around to the work. read more

Not a great experience, recently bought my F150 from them, only received one key and was told that since it was a factory buy back that Ford would probably send them a second key and then they will notify me, in the mean time I priced one out, it's $300, not going to hold me breath because the salesman didn't sound to convincing. Once they found out I would not be financing the vehicle through them it seemed like they lost interest in helping me. The truck was also dirty, it is black and looked like they ran it through the automatic car wash and then just let it dry, my dog could of done better. All the window sticker were still in the windows. Would not recommend this dealer, I did not feel that I was valued as a customer. They kept saying they would like to see me service the truck there, not a chance. read more

Unprofessional and no honesty. This dealership sold a vehicle out from under my fiancé and ghosted her. We couldn't have made Chris Andersen's job easier. We reached out last Friday, June 25th. Told him we want this car. We can pick it up Monday since we are coming from far away. Chris says okay. We will hold it for you until Monday. Monday comes and he texts us that the vehicle has some lights on the dash for TPMS and they dropped it off at the dealership to fix it the right way. Okay, we appreciate it. Calls us and says we can probably come Tuesday if it's done. If not he will let us know. Tuesday, he says the dealership hasn't even touched it. No problem, they're probably busy. That's where the communication ends. We asked some questions about banks they work with, any update on the vehicle, nothing. Okay. Today on 07/03, we went to the dealership and the vehicle is sitting on their lot, with a sold sign. Wow. We aren't mad that they sold the vehicle to someone else. It's the fact that he offered to hold it for us, and then backed out. Lied that the dealer hasn't touched it yet, and then we had to go all the way there from WI and felt like we had to sneak around just to find out it sold and it was sitting in their parking lot. Makes no sense. If it sold or if another customer was interested, just be honest and tell us. Makes us think he sold the vehicle to a friend or family member. Zero responses. Could it be because we decided to switch banks with a way lower APR than a bank he said they do work with? Who knows. It's dirty. Highly recommend you request a different salesman if you buy from here. I have the whole conversation saved just in case whoever monitors this thinks this is fake. read more

Purchased a 2020 Edge. They gave a carfax, the report was positive. I asked for Auto check, they said autocheck system is down. 5 days later I paid for an autocheck, it came back the car has structual damage. went to dealer and Tom Taube told me to get the hell out of the store. He said that he won't let me ruin his day. Then offered me a buy back from $39,000 plus tax title license etc . to $31000 without tax. Very insulting. I was expecting to get an offer of equal value to maybe $500 less what I paid. read more

Super shady dealership. A young woman pulled up in front of our house with car problems after just purchasing a used car from this dealership. The power steering went out and she barely made the turn off on 61 onto our street. She was leaking oil everywhere, and the battery was dead. We tried jumping it without success, so we changed the battery for her. The battery connections were incredibly corroded and the battery was visibly leaking everywhere. It was very difficult to remove the old battery. We were never able to get it started, even with a new battery. The attempts to start the car smelled like burning oil. She ended up getting a tow. It is super disappointing that this dealership is unloading their lemons onto young women. White Bear Lincoln has a team of mechanics on staff, but instead of making sure that this car was in good, safe working order, they chose to cut corners and sell an unsafe car to an unsuspecting young woman. I'm glad she was able to turn off of the busy road safely- but White Bear Lincoln's negligence put her life at risk. Think twice before buying here. I hope they do the right thing... read more

If you're anything like me and HATE going into car dealerships.. White Bear is the place for you! I was told great things so I decided to check it out.. Jim Tagtow listened to what I wanted and pulled up every car that fell into that category so I wouldnt have to walk out in the cold with my daughter. HE WAS AWESOME! He found me exactly what I wanted in the exact color and price range! Brian Lee did all of my paperwork fast and I was in my car a few hours later and OUT of my old beater! They make you feel like a friend and not just someone they want money from, they actually care about people. I had a problem in my Milan a few months later known as the the "throttle body" which is a known issue with many Milans and Fusions. I was told by another dealer (that I wont mention) that my part would take two months and that they wouldn't be able to get me a loaner vehicle. WBL went and picked up my car from the other dealer for me all while I was at work. Jeanie in service is an angel/miracle worker! Not only did she rent me a car asap, she had the part on my car covered and replaced in less that two days! For something I was expecting to be a HUGE headache.. She made a painless experience! Not to mention they did my oil change and tire rotation for next to nothing! If you are in the market for a new vehicle and want to be taken CARE of, check these guys out! You wont be disappointed! read more

WARNING!!! DO NOT PATRONIZE!!! WARNING!!! DO NOT PATRONIZE!!! Service department just about ruined my car. I took it in for an audio issue and asked them to look it over since I was coming from a warmer climate - THEY MADE MY CAR SMELL LIKE GAS!!! They said the smell would just go away. Shockingly, it did not. Took returning to the dealership and a few weeks for the issue to resolve itself. Welp, while the were "fixing" my car, they did a bunch of damage. Check engine light came on, I got an "run power active" message randomly that caused my car to cut off. When I took it in (for some reason I went back, don't know why) they told me it was a "feature" and wouldn't even look at my car. The service manager didn't even APPROACH me - terrible customer service. Guess what? The check engine light came back on right after I left - so I took it another Lincoln dealer. Who, guess what? Found a TON OF STUFF WRONG WITH THE CAR!!! Most of it THESE JOKERS CAUSED!!! AVOID!!! WARNING!!! DO NOT PATRONIZE!!! read more

Today, I had an scheduled appointment at noon to view an automoblie. After driving an hour to get to the dealership I was informed that someone had put a deposit down and that I could no longer purchase the car. I wasted my time and effort. Poor customer service and communication. read more

Trash, returned a car after finding out it had major damage not disclosed with me, now won't even refund my down payment. DONT BUY FROM THEM

I'm writing this review for this dealer all the way from Los Angeles California. After a few months of looking for a truck here in Cali I found this dealer on the web. Tom Plank was the sales person who assisted me in my purchase of a 2018 F150, all I can say wow! What great customer service. Tom was very helpful in every step of me purchasing this out of state vehicle which was a new process for me, it is not a fast process but I do not regret it at all. You will be doing some things that dealers would do if you would purchase in your home state going to dmv, getting smog check etc but for me the savings of buying out of Cali out weighed all of that. Thanks Tom and White Bear Lincoln read more

I have purchased two pre-owned vehicles from this dealer, salesperson Tom Plank. I have been nothing but PLEASED with all aspects of finding a vehicle, making a deal and getting great customer service. I contact Tom every now and again to inquire about, what would be my third vehicle, and he is up front with what kind of deal I can get and gives me a very fair analysis of my trade value. My experience has been very satisfying and I will go back here for my next vehicle. read more

The service department is great. However, the sales person lied and also hid vehicle history, leading to major issues. The manager doesn't seem to care that he runs a shady sales operation. I wouldn't buy a used vehicle from them again, only a new one if you are OK with unethical sales tactics. read more

Worst car dealer in town, sold me a 2005 Yukon & the transmission blew up 2 days later, gave me $200 and the transmission cost $1800. Now 2 years later, it blew up again. They sold me a 1980 transmission to get me off the lot. Don't shop here unless you want to be taken to the cleaners read more

I don't know what fantasy land this Jordan lady is living in, but White Bear Lincoln is only the place to go when you want to get ripped off. My fiancé's Lincoln MKZ (which she bought here) had an injector issue and got it fixed last week, and now the SAME THING is wrong with it (we know this because her brother can run a diagnostic check on it, and even though we know, White Bear Lincoln is still trying to charge her $140 to do THAT), yet they won't own up to their mistakes and fix it. They're trying to charge us over $1,500 for something that should've been fixed LAST WEEK! She has a friend who had the same thing happen to her about a month ago, and her husband went to White Bear Lincoln to try to tell them they had to fix it, and they called the cops to have him escorted. About the only good thing is the rental they give you, but even then, they're just trying to get a sale. They wouldn't stop talking up the car to her... Oh yeah! And on her receipt, it says verbatim: "Battery failed testing at this time. Customer has been advised of needed repair." NEVER did they say anything about it to her, and the VERY NEXT DAY her battery died...TERRIBLE SERVICE! You all should be ashamed of the job you do. And you wonder why people don't trust car salesmen... read more

Had an 8:20 Monday appointment for 3 recalls and a check engine light on a Ford Fusion that was purchased here. After calling Friday, the service manager promised it would be done that day. The following Tuesday, I called and was told that only 1 of the recalls had been completed and they hadn't yet looked at the check engine light. Picking it up and taking it somewhere else. This is the worst service I have ever encountered. read more

I have dealt with White Bear Lincoln for many years. They are wonderful. Great sales people and wonderful service!

**NEVER GO HERE** I traded in a $55,000 vehicle at White Bear Lincoln and purchased a vehicle from them for $31,000 on September 25th. On October 20th, before my first car payment, the transmission went out. This vehicle only had 7,500 miles on it. I limped it to the nearest Ford dealership and then contacted the General Sales Manager at White Bear Lincoln, Thomas Taube, about the issue. Thomas stated that a Ford dealership already had the vehicle so they would be the ones to take care of it. White Bear Lincoln didn't offer anything and didn't seem to care. He certainly was not sympathetic. I figured he would at least offer to tow it back to them to fix the problem which was under warranty. Nope! Because of a backorder, the other dealership had my vehicle for over a month until November 21st. I had the vehicle another 19 days before the transmission went out again on December 10th. I just got the vehicle back today (January 28, 2020) So out of 124 days of owning the vehicle, I have had it out of the shop for only 44 days!! Long story short: White Bear Lincoln sells junk! They want to take your money and run. They seem to have no loyalty and couldn't care less about keeping you as a customer moving forward as long as they got what they wanted from you. I've bought cars from 7 dealerships in my lifetime and White Bear Lincoln is by FAR the worst one I've been to. I would never return to this dealership again and I implore anyone who reads this to think twice before doing so. read more

I love these guys. I've purchased two cars from them - a used Ford Explorer way back in 1998 and a MXK in 2008. I've also traded in my previous vehicles here and received a very fair price. While living in MN I also had all of my service work done here and have never had an issue. I just sold my 2008 MKX back to them, returning her back from whence she came. It was a good run! If I didn't live in New York City I would have driven her forever. When I eventually get out of this city, I'll be heading back to WBL to find my next vehicle... read more

I bought a car from Brain Lee and the service he gave was great. I would recommend to anyone to check them out.

STAY AWAY! This place will sell you a lemon car. Deny responsibility and charge you a TON to fix anything. Ryan the service writer and his service manager care only for the bottom line. I had gotten a few thousand dollars worth of work there done. Got my car back from them and it was trashed. After telling the service manager she argued and huffed but finally accepted responsibility. No apologies, no discounts no amenities. Not to mention they misquote prices on jobs and do not honor what they say. About 24 hours later I get a call from a customer service lady. Who in the phone seemed quite nice. I had given her my feedback and she seemed disturbed by the reporting. Said she would have the service manager call me to make things right. Well guess who never called... I go back this past week with the same issue I had brought it in for to begin with. . . Ryan says, if it's the same issue you're covered with our warranty. So I'm thinking, "thank God". Well, I get an unexpected call from Ryan stating that while yes it's the same issue. Because they had installed used parts they wouldn't cover a dime of it. Then quotes me 2,000 to install a coolant reservoir and a few radiator hoses! ABSOLUETELY OBSCENE! RANDY LEE SHOULD BE MANAGING HIS MANAGER WHO IS CLEARLY USABLE TO TREAT LOYAL CUSTOMERS WITH THE RESEPCT AND DIGNITY THEY DESERVE. THIS WILL BE PUT ON SOCIAL MEDIA AND I WILL BE TELLING ABSOLUTELY EVERYONE I KNOW NEVER TO GO THERE FOR REPAIRS OR OTHERWISE. read more

I was fortunate to work with Jim Tagtow. He was responsive, extremely thorough and diligent. He is far and away the BEST car sales person I have ever worked with. Over several weekends, Jim and his team worked with my brother and I. And, even though my brother couldn't make up his mind and we have not purchase a vehicle as of this writing, I would highly recommend Jim and the White Bear Lincoln team to anyone looking for a good deal and also an exceptional service experience. You won't find anyone better than Jim! read more

Zero Rating On Friday, 4/20/18 I brought my 2015 Lincoln MKZ into White Bear Lincoln for a routine oil, filter and tire rotation. At the time it had been driven 17,202 miles and was in excellent condition. I waited for the work to be done and paid the charges of $48.43 and left the shop with my car. I drove the 5 miles to my home and parked it until Sunday 4/22/18, when my wife and I left for church. We traveled about 3 miles when the engine started to buck and I could hear suspicious noises. By that time I noticed the low oil pressure light was on but heard no alarm. I quickly left I-694 at White Bear Ave and turned into a side street. By that time the engine was dead and had a slight odor. I opened the hood and found the oil filer cap was sitting on the radiator. I checked the oil dip stick and found it completely dry. It was apparent that the Technician, who had serviced the car, had neglected to re-fil the engine with oil and thus ruined a perfectly good engine with very low miles. I called one of my sons to come and assist us and to reassure my 86-year old wife that we would be OK. Seeing it was Sunday it was difficult to get a tow truck, but after a considerable time we did get help. We then had the car towed to White Bear Lincoln and since it was closed we left it outside the gate. By the time we arrived back home we had spent about 4 hours with the unexpected mishap. On early Monday morning I called the Lincoln Service Manager to relate my sad story. She sent a driver to pick me up from my home. I explained what had happened and after she had made her investigation she agreed the Tech had failed to finish his job and that it was the financial responsibility of White Bear Lincoln to replace the engine. I told her I did not want any previously used engine put into my car! She replied, "Don't worry, Lincoln only does new." I understood this to mean that the replacement engine would be "new" and had never been used before. She said she would make the necessary calls to order the engine and the repairs would be made several days after the receipt of the new engine. She gave me a loaner and I was on my way. On late Friday 4/27/18 the Service Manager called to say the car was ready for pick up. The following day, on Saturday morning, I picked up the car along with a 3- year warranty, from Ford motor Company, covering the engine. The car operated normally on the way home. The following day I reviewed the work order and the warranty and found that the replacement engine was not "new" as I was led to believe but was a "re-manufactured" engine containing both new parts and used salvage parts. According to the paperwork the engine was "re-manufactured" to meet the Ford Motor Company standards to function without problems for the length of the 3-year warranty. Research with Lincoln Motor company yielded the same information. Later discussions with the White Bear Lincoln General Manager did not result in any type of compensation for "time and trouble' or the likely potential for financial loss at the time of r-sale or trade in on a new vehicle because of a less than original engine being installed. As a 20+ year customer of White Bear Lincoln and the purchaser of 4 Lincolns from the company, I expected a little better treatment. So much for customer loyalty!! So it is sad to end my relationship with this dealership and I could never recommend White Bear Lincoln to any other friend. Beware!! And remember to check your oil level before leaving the shop. Sterling M. read more