I've been using Dr. Howard at White Bluff for several years now and am pleased with their services. Though I occasionally have some trouble with one of the vet techs (I'm not sure what her name is - she is sweet, but unfortunately that doesn't mean competent), I am overall very happy with them. Mrs. Howard is as sweet as can be, and I'm always glad to see Claire working up front. read more

PLEASE READ IF YOU HAVE PETS: I know a lot of people have recommended Spay Clinic of Savannah in the past. I did before too... However, the situation that has recently occurred has shaken our lives. Please read this formal complaint, I had to send in to the Georgia Veterinary Board of Medicine. My husband and I do not want any of this to happen to anyone else... So please share.. To whom it may concern, To begin, I want to thank you for taking the time to read this formal complaint. This complaint is about the neglectful and unprofessional services provided by the veterinarian Don Hobson Howard at the White Bluff Veterinary Hospital in Savannah, Georgia for our 6-month old red and white Siberian Husky puppy named Kodah. At around 8:00am on Tuesday, February 11th, 2016 we brought Kodah to White Bluff Veterinary Hospital to be neutered. They took him in without issue. At around 12:00 pm that same day, the hospital called my husband to let him know that one of Kodah's testicles was undescended, retained within Kodah's abdomen. Due to this situation they told my husband that there would be a $50.00 up-charge for the services. They never advised us or even mentioned any potential additional risks because of this situation. When the surgery concluded the hospital called my husband to tell him that Kodah was finished with surgery but he had a blood clot and although he was currently stabilized they wanted him to stay overnight to be monitored. My husband, a US Army Firefighter, was on call that evening and was unable to use his phone. In the morning of February 12th, 2016, he saw two missed calls from the White Bluff Veterinary Hospital at 10:11 pm the night before. There were, however, no voicemails left. At about 1:10 pm the next day the hospital called my husband again and informed him that Kodah had passed away the night before around 9:00 pm due to another blood clot, which had traveled to his lungs. At about 5:30 pm, when I was able to leave work, my husband and I arrived at the hospital to see Kodah. After seeing him, we told the receptionist that we would like to talk to Dr. Howard, the veterinarian who had performed Kodah's surgery. Dr. Howard refused to talk to us. All we wanted was some information, reassurance, and a basic level of compassion given the circumstances - what anyone would want after their family pet passes on so suddenly and unexpectedly. We were told that he said he was far too busy and had to leave right away at 6:00 pm. We were in complete disbelief that he could not take even a moment to speak with us. We were in mourning and desperate for any information but he wouldn't talk with us. In an attempt to get any little bit of information, we asked the receptionist if we could get a copy of Kodah's report. She said yes and disappeared to the back to get the report. She came back empty handed and told us she could not give us the report. When we asked why not, she informed us that it wasn't finished. We told her we did not care if it wasn't finished, we wanted whatever was documented at the present time. She said okay and disappeared again into the back. Again, she came back empty handed and said we could not have it. We were in complete disbelief by the way were were being treated. We refused to leave without the report, again the receptionist disappeared to the back to try to get a copy of the report for us. Dr. Howard then appeared from a nearby room and told us to "Come here". He proceeded to tell us that he could not give us the report because it was not finished. My husband said he did not care, and we wanted whatever he had finished. Dr. Howard became very rude with us, rolling his eyes, and finally saying shortly, "fine" and walked away. My husband and I waited for another 15 minutes to get the report. As Dr. Howard had said, it was unfinished, however they did say they would email the rest of the report by Monday which never happened. It was very disappointing to us that when we were able to finally speak with Dr. Howard, rather than showing any compassion, he was rude to us and clearly not empathetic at all about the fact our puppy had just died, hours before, while in his care. The madness did not stop there. Months before all of this occurred, my husband and I had booked a vacation on a cruise which was scheduled to depart February 13th, 2016. As much as we wanted to, we could not get out of the trip. Our families encouraged us to go ahead with our plans to help take our mind off of the loss of our puppy. I deeply regret leaving now that I am aware of how this story would continue to unfold, while we were gone. Because of how we were treated, so many things ran through our minds. We could only presume there was something the veterinary clinic wasn't telling us. We asked our dearest friend, Kyle, to call the... See here for the rest, because it's too long: http://987theriver.iheart.com/onair/mark-51013/a-heartbreaking-experience-their-pet-died-14412452/ read more

Please do not take any of your pets here. Dr. Howard is incompetent. I took my dog to White Bluff to be spayed using their low cost spay clinic. Well, her stitches feel out and so did her insides. I had to rush her to an emergency Vet, who tried to save her life but she died on the operating table. I know my dog did not pull out her stitches. When she was discharged, I was not given an after care instruction sheet. I don't think they even knew or asked her name. My girl even had to spend the night at the vet office after the spaying which I thought was very uncommon. None of my other females ever had to stay over at the Vet office after spaying. In speaking to other professionals I was told her condition was due to inferior stitching. I have shared my story with other folks in the area and guess what, I had another person tell me that Dr. Howard killed his cat due to incompetence. This vet clinic cannot handle emergencies or critical care animals due to lack of equipment and proper medications. I don't think they even have a computer in the office. Please, please do not even take your pet here for teeth cleaning. Incompetence can lead to death for a procedure as routine as teeth cleaning. My local rescue league no longer takes their rescues to White Bluff for spay and neutering. Please take my advice and find another Vet to care for your fur babies. read more

Though I have never had a negative experience here, I wasn't too impressed. I was never able to go back in the room with my dog for his recheck. Also, I think one of the receptionists at the front is high. She kept saying my dogs name wrong, not once or twice, but the entire visit. I corrected her every.single.time!!! It never registered. read more

Just came back from this vet, was the worst vet I have ever went to see. He refused to do any care in front of me on my dogs and did not review any of the information on my animals, I was a new client. Example: My dog needed her anal gland expressed but has arthritis in her tail, which he did not know and was going to take her in the back without speaking to me about any of her previous medical history. You must lift the tail to express the gland and if not done correctly could cause pain to my dog or a possible bite to them. I tried to explain this to him and that I had never been to a vet that did not provide a care visit first and then provide care in front of me. He told me all care was completed in the back away from me and if I didn't like it I needed to find another vet. I told him that was fine and collected my medical records and left. I do not recommend this vet! I would leave no stars if I could, please do not use! read more

I should've read the reviews! I'll give 1 star only because the woman behind the counter was so nice (and because I can't give less than 1 star). I took my 5 year old pup to get her annual vaccines and flea meds. First, they wouldn't let me go back there. Second, I could hear my dog SCREAMING. Lastly, they never actually told me what she was given. I was there over an hour, and the vet spoke to me for MAYBE 7 minutes. My husky has had seizures in the past, so I mentioned them. He said, "your dog has fleas, and if she hasn't had a seizure in a while, she's fine. Why are you worried?" He wasn't actually going to speak with me to begin with. Let me tell you, this man told me my dog had fleas about 100 times. Look, I got it. The backyard in my new house is like a sanctuary for those things. On my receipt, it says "allergy injection". No one ever specified what injection she was given. And even better, this vet DOES NOT carry flea meds in house! He doesn't carry ANY meds in house, other than cap star. He wrote my RX so I could order them from 1800PetMeds, and ended up he NEVER SENT THE RX IN. Do NOT take your animals here if you care about them in the slightest. Spend the extra money and go to Banfield; they'll actually treat your pup with you right there, and walk you through each procedure. read more

I don't like that they don't do anything in front of you, especially after he expressed my dogs anal glands and I could hear her SCREAMING in pain from up front. She had never made a noise like that, and continued to scream for a few minutes. I was in tears. He must've just shoved his fingers in her tiny rectum, because her sphincter was so swollen she couldn't keep poop in her butt for the next three days. In the same trip, my other dog had his routine vaccines. It was the first time I'd gotten his done, as hes a new dog. But I have ALL of his medical history and brought it with. They gave him a parvo vaccine even though he had them as a puppy (he's 3). This could be why he had a severe allergic reaction - he would've died had I not gotten him back to the vet. I had the last appointment of the day and it took me about 20 minutes to notice he was covered in a rash, swollen tongue and mouth, couldn't breathe, trying to hide (he knew he was dying). I gave them a 3 star rating because had they not answered the phone and seen me, he would've died for sure. Kept him for overnight observation in their indoor/outdoor kennel (broke my heart to leave him) But I feel like it is possibly their fault he reacted this way - the parvo vaccine was completely unnecessary and had they paid attention to his age and medical history would've probably not given it to him. Maybe they gave it to him because they could charge me for it. I really don't know why, and when I asked the vet why he did it I couldn't get a straight answer. I give them a 3 because they saved my dog's life and saw me after hours, but keep in mind it is probably their fault he almost died to begin with. read more