my boyfriend and I stopped in the other day for shoes for his family pictures. we were helped by…read moreGloria. she was awsome! I took her multiple shoes and without attitude or complaints she looked them all up for me! she had a beautiful smile and a fun spirit! i felt very comfortable whole in the store. she even helped us make our final decision. 10/10 we will be back!

12/10/22 I went to NorthCrest shopping center to purchase a pair of Hey Dudes, I wanted a pair of…read moreslip ons after having a major shoulder surgery the 6th. I asked an associate what size was equivalent to a woman's 9 1/2 in a men's Hey Dude. She stated a Men's 11. She was WRONG! After doing a google search. It was a men's 7. Well, they were out of stock of ALL Mens 7's. It was suggested a I get men's 8. I got the men's 8. I've purchased several pair of hey dudes this for my oldest son year. Then, earlier in the week I purchased a boys 6/7 hey dude for my son, again they were out of stock, so I had them shipped to my house. I showed the purchase to the cashier asking her that with my new purchase in my had today, and the online order if I could spin the wheel. The cashier wasn't sure if I could or not. Confused she turned to the female manager working and asked if I could spin the wheel. The manager asked for my ID. Not sure what my ID had to do with spinning the wheel, but ok, I showed her my ID. The manager said yes I could spin the wheel. She walked into the office, she came back out and asked me what I ordered. I told her I didn't order anything, I ordered online it was shipped to the house, showed her the order. She was so mad at that point, then YELLED AT ME! Then said NO!! You can't Spin the wheel! I was shocked!! Wow! She must really hate her job to treat customer like this! In shocked I left. 12/12/2022 shoes were too big, I return to the store to return the hey dudes that I purchased. The cashier was very nice in the return process. Asked why I was returning them, I stated they were too big, that I needed a 7. I would go look on the floor, but last I looked you didn't have any, and I could not order online either. The SAME female manger walked up disrupted our conversation jerked the shoes off the counter looked at the bottoms of the shoes. I said if they were worn they were worn in the store and tried on again at home, that was it. She then threw them in the box. This manger needs to not have this title as a manager. She needs a reality check. I have filled out the survey online, and corporate has been in contact with me and stated that this will be looked into and will be resolved. This manager is down right rude and needs to be retrained. I will never set foot back in the NorthCrest Shopping Center Shoe Carnival Again.

I bought a ring here and at another R&H story in another city. The rings I bought pair together…read morelike a bridal set although the stone is not a diamond. the problems I've had repairing the engagement ring is beyond difficult. The shank on the engagement ring thinned and broke, so I asked to have the rings soldered together. When I got the ring back, it didn't fit on my ring finger. It was suggested that I wear it on a different finger since "it's a cocktail ring" and if I wanted to get it sized for my ring finger, I had to pay more money. I was not happy, but i had no alternative. I paid more money, got the ring back and the soldering broke. They repaired it and it broke again. Now, they told me they would have to take the rings apart and give me the wedding ring back, then repair the engagement ring because it had the protection plan but the other ring didn't. So basically, I spent $220 to have my rings soldered, to break twice and then taken back apart. This could have been avoided if they just fixed my ring right the first time. If they couldn't solder it properly so it would fit and not break, why did they take my money? The worst part is, they deflected the blame to me, saying "you bought a cocktail ring" (so like why would we even care if it doesn't fit on your ring finger?) and " it's thinning out because you've had it for several years." Yes, but I gave it to you to fix it, which you did not. The worst customer service takes no accountability and blames the customer. I won't buy anything at R&H again

My wife and I have been working with Linda Banks since 1995. There is NOT another person we would…read morework with. She is courteous, knowledgeable, understands our wishes/wants, and will always give us her honest opinion. I wish more stores had people like Linda. She is a true asset to Rogers and Holland. Thanks Linda for all you do!! Mike and PC

Sue and Sydney were phenomenal. They answered all of my questions and did an amazing job helping me…read morefind the sizes I needed.

Small store and always feel cramped when I come here with the lil. It's clean however and staff has…read morealways been friendly at this location. Plenty of items to gaze upon from their displayed holiday items to earrings phone cases etc. it's def for the tween and younger crowd but there are a few items adults would want t purchase. Like their line of gem wear for special occasions maybe. Isles and floors are always kept clean but they're stocked so full it's hard to look at without knocking something off the shelf or peg. Staff is helpful and friendly but they tend to stay behind the counter instead of walk the floor and there is always just one person working and when it's busy it's hard to grab the associates attention. Prices are decent but it seems they go up every year or with each new trend so a $20 gift card doesn't get you very far. That said, they have sales constantly. So the buy 3 get 3 if very appealing. Def recommend coming here for a gift item or with your lil. Fun place to shop with cute things to see.

Got my ears pierced for the first time ever and Erin was so nice and funny. She helped explain…read moreexactly what was going to happen and how I should care for my piercings afterwards. She had me laughing before and after the piercing happened so I wasn't too nervous about anything. I was also informed of a sale I could get since I got my ears pierced and Erin was super helpful in showing me what kinds of narwhal merchandise Claire's has. I haven't been to a Claire's in a long time but after the good time I had shopping earlier and after seeing all the cool stuff available I will definitely be back. My mom and I had a wonderful experience!

Gabbie was an amazing person to work with... I am so happy with how much easier it was with her…read morepatience and perseverance.

Had a bad experience with at&t in Huntington Indiana, and decided to switch over to Verizon, our…read moreservice rep alex was so professional, he answered every question I had. I'll never go back to at&t in huntington such rotten service and so unprofessional.

This location has always worked with me and the ladies are always very helpful. I appreciate that…read morethey give me messages when new things come in and even have given me notice of sales. Great place for all your beauty supplies.!

My brother is on the plus size, and it is very difficult for him to find clothes. For years now we…read morehave only been able to find clothes online or go to Men's Warehouse. I told him a while back, why not try DXL? A months back, we went as we were both looking for clothes for an upcoming cruise we were taking together. I sat down to let him shop and find stuff to wear. He was able to find shirts, belts, pants, and other clothes that perfectly fit him without needing tailoring. The price is pretty reasonable as well. You can also bece a rewards member so that after spending a certain amount, you can get rebates for future purchases. Great store! Finally found a place where my brother can get clothes that fit him easily!

Hunting for big & tall men's wear is always a challenge. This DXL store had a nice selection of…read moreproducts but not a huge selection. There was enough to have some basic choices and get the job done. This store is in a high traffic strip mall near Glen room Mall. It is a little difficult to get into. Though they have nice signage which makes it easy to find. The store is fairly spacious and comfortable. All areas were neat, organized and clean. There were about two sales people on duty on this day. The male representative was friendly and professional. We didn't need much help so can't tell you how knowledgeable he was on his product lines. Prices were about what I would expect.

I recently rented a tux from here. It fit perfectly. Was…read moreready when we needed it. I have no complaints as the wedding was perfect. Thanks again for the great service

I was in town for a wedding and needed a suit. It happened to be during Prom season. The store…read morewas crowded, but the staff was fantastic. Friendly, personable and professional. They did an incredible job taking care of so many customers. They had a nice amount of options of suits and colors to choose from. For me, I was impressed by how well the suit fit after being fitted only once. No adjustments needed. The staff on top of being courteous were very good at their jobs! I would highly recommend them for anyone needing a suit or a tux. Thank you Louie's and staff!