This facility is friendly, easy to communicate with, and the facilities are in great shape!read more

I would give this place 5 starts. It's clean and well lit. The office staff is kind and very…read morehelpful. I would definitely recommend them.

Thank you to Diana and National Self Storage for helping me manage my account. When I had to move…read moremy office on no notice, she helped me get a second unit very close to my first unit. She took her time and got help to ensure I got set up correctly online and that I had everything I needed for my move.

You want more stress during your move, hire this company. They're going to try to charge you more…read moremoney and added fees through out your move, even with a contract. I had to fight with them every step of the way about costs and finally refused phone calls to make sure everything was documented that happened. And let's talk about the last minute changes from Matt. I get a confirmation Thursday that my 2nd unit will be delivered on Monday. Only to get an email from Matt HOLDING MY 2ND UNIT HOSTAGE. Refusing to deliver until my 1st unit was empty. That wasnt stated or written in the contract. Watch out they know they have your valuables and can do whatever they want to spite you. (I'd refused to bend over and take the fees he kept trying to shove down my throat as I did before the contract was signed.) If you look at my review history across platforms, I am the positive nicey nicey poster, but this company made life so much harder, no one should have to deal with this during their move. Go with the big company not the local business in this case. You're going to regret working with them.​

I visited this location to drop off items to a storage unit, and was severely appalled with the…read morelevel of disrespect I was spoken to by an employee, who I believe may have been a manager. I was sitting in my car, and less than 2 minutes passed before this employee came up to my window and aggressively went off how I'm not allowed to have my vehicle running. I immediately turned my vehicle off, as I was unaware that that extremely short period of time, that I hadn't yet even gotten out of my car, would be such a significant issue. I do understand and recognize that there are risks for leaving your car running unattended - the garage door has not yet shut and again, very brief period of time. Despite my immediate compliance and agreeing to shut off my car, this employee continued to honestly harass me as to how this was such a major risk and wouldn't even let me get a word in. I had to say "okay" numerous times, and car was turned off, and she kept aggressively bombarding me how "it's not allowed" and unsafe and how "once she closes that garage door, the carbon monoxide will set off the alarm which will take her an hour to shut off." Again, I want to emphasize that I do understand how this could be a risk if enclosed space and continuously running. I've worked in customer service for years, and I know it's a tough field. But I have never felt more disrespected by a store employee than this experience. There was zero reason to be so disrespectful and aggressive with a customer. If I had had the time, I would have went inside and complained then. National Storage, please train your staff on proper etiquette and even conflict management. This was absolutely uncalled for.

I love the drive-thru bay that lets you unload your car inside and out of the elementsread more

I went to a different store closer to me and it was 2pm and it said they would be back at 9 am…read more Then I found the Grandville store. The help was wonderful and he took the time to find out why I wanted more boxes! Surprised and happy I explained and he helped me find what I needed to finish packing. Brought everything to my car. Just wonderful!!

I have to say, this is the best Uhaul to rent from. Robert, the General Manager, is the absolute…read morebest person I've met at Uhaul. I recently made a move to Florida in February 2021. I was having a pretty bad day when I came to pick up my trailer, and he could see that. He was so kind. He offered a few free days to return my trailer because the weather was bad and I didn't know how long it would take to get there by myself. Then he offered to hook the trailer up and saw that I purchased the wrong size pin for my hitch and gave me the correct size. The kindness and helpfulness of Robert and his staff were outstanding. I recommend anyone rent from this Uhaul. Absolutely the best!!

I used Mini Storage Depot for a few months shy of a year and have had no problems whatsoever…read more I had a somewhat unique need for my storage space, which I explained to the property manager, Kim, when first inquiring about using their facility. She was great about finding a space that met my needs. The facility is great. It's a mini storage, so it's pretty simple, but I was confident that my property would be safe and secure under their watch, which it was. I never had any problems. When the time came that I no longer needed the storage space, closing out the contract was simple as well. If I need a storage facility again in the future, I wouldn't hesitate to return to them. Kim has been great to work with from start to finish.

I highly recommend this storage facility. It is newer and and was convenient to access. I stored my…read morecar and items inside a unit there and was impressed enough to write this review. They have a strategic camera system in place and the staff was great.