Wonderful staff, extremely friendly. Handled queue perfectly by being courteous and attentive. Trey…read morewas extremely helpful as well. Atmosphere was wonderful!

Don't waste your time here if you have involved issues with your T-Mobile service…read more I came in to do a SIM replacement for my Sony Xperia XA2 Ultra and initially the service was spotty. The rep pulled up their tablet and told me my device wasn't compatible and vaguely cited their merger with Sprint even though I've been with them for years and the merger happened 2 years ago. He then calls over the shift lead to explain it to me after I asked them to elaborate on why I'm not getting 4G service even though they didn't phase that out. She proceeds to get a huge attitude and starts fidgeting profusely and cuts me off on two occasions as I'm slowly and politely trying to ask questions about this. After I cut through her evasions a few times she tells me "I'm not gonna go around with you about this" and also informs me that calling customer service would be a waste of time, because she's "been working here for 8 years and knows they would just say the same thing she's saying." People come into stores to get help from human beings. I came in today and had two people essentially repeat text off of a tablet in an increasingly confrontational fashion while blatantly stonewalling me about getting any sort of human help. They were extremely rude about the situation and even if they were technically correct they had no place to be such gigantic assholes to me about it. And the worst part? My phone started working after 3 minutes while I sat in the car thinking about how to write this review. It runs on LTE flawlessly even right now. The reps had no clue what they were talking about on top of acting like utter demons. Considering this lady has worked here for 8 years and behaves this way I seriously doubt there will be any consequences for things like this. Just go somewhere else or go online if you can help it. Dave yourself the trouble and don't deal with this two-bit crew.

Great service from Jose S. Guided us through the process explaining each step and answering any…read morequestions we had. Transparent and honest salesman. Can't ask for more

1 star. Deceptive and dishonest sales tactics…read more I've been an AT&T customer since it was Cingular, and I've never experienced anything like this. A rep named Jeff at this store blatantly lied to me. He told me I couldn't purchase my new phone outright (false) and needed to wait a month before coming back to pay it, said I wasn't eligible for a trade-in (also false), and without my knowledge or consent, added insurance and "Next Up" to my account. Put me on a monthly payment plan without telling me or asking me. He said all I'd pay that day was sales tax and for accessories but wouldn't be charged for phone until Aug 5 when I would be able to buy it outright. Worst of all, he removed a discount I've had on my line for over a decade without telling me. I had a bad feeling when he avoided eye contact during the sale. Now I know why. It took over an hour on the phone with customer service to clean up the mess. Guess his commission check was more important than integrity. Thankfully, a wonderful rep named Ziad helped correct what Jeff did. But this experience was dishonest, manipulative, and unacceptable. AT&T needs to hold its reps accountable. I strongly recommend avoiding this location. This was Garner, NC.

Visited store on the morning of March 20. Employee was not helpful in AT&T situation despite mobile…read moredevice was purchased at the same location. Didn't want to help but instead have me call AT&T customer service. If I had known this then why have a store?

Dani was such a great help, I went in there with an issue that I thought it was going to take…read moreforever to fix, and he managed to fix it within a few minutes, he was always explaining the process and making sure that I understood everything.

Spectrum is a horrible Telephony Company. Bottom Line…read more I am on hold for now 40.55 minutes speaking with Dontae to get my statement corrected where someone at Spectrum didn't record that I had returned 3 Xumo boxes and I am being billed for them. I was told in an April 1st conversation w/ Manny that after ONE year the Xumos are paid for in full. However, I was on year THREE and still being charged for them. When I inquired WHY had I not been told this- he told me Spectrum told Customer Service Reps not to disclose this information. How dirty of Spectrum to STEAL from their customers in this fashion. Its sad that Spectrum has the monopoly on internet service in Clayton. You are a despicable company, with no care or concern for the customers that have to use your service.

I will start by saying they get 1 star because the in person contact was good. But the business as…read morea whole is sneaky and does not disclose your phone will be locked for 90 days. So it doesn't matter if your service is so bad you can't use it without constant cutting in and out of the signal - even when WiFi is activated. I was talked into a plan to reduce internet fees and could switch my phone line for free for 1 year. I brought my own phone that was already paid for and thought ok I'll give it a try. After I switched I kept having issues with my calls, but thought maybe it was my phone since I'd dropped and cracked it. I bought a new phone at Spectrum and paid for it in full. This did NOT solve my problem!!! After a month of stress with losing calls on a daily basis I decided I would go to the store. Once there I found out from the employee I was locked in for 90 days! It made no sense. I can't use the phone and I owed them nothing! I called 611 to talk with more people but after getting the 3rd person, they still told me I was stuck with them. Who does this in this day and age??!! I'm livid. If you are considering using them for phone, I highly recommend you ask about their 90 day lock in policy because if you have the issues I have, you will be stuck. This is so wrong. I will never recommend them for this reason.

Fixed my phone quickly and explained what was wrong with it,Great customer service and very friendlyread more

For the first time, I recently went to this repair shop for my PS5, and the situation on what was…read moregoing on with it. And just in a few days (3-4) I have received a call from them to come in and watch them test everything and it was fantastic! My PS5 works now! Customer service was also amazing! I do recommend coming here if you need a simple repair for whatever technical issue you have. And the price to just get it repaired was super cheap. I was in shock!

Fantastic customer service…read more Wandered around the store looking for Xbox power chords. When I admitted I didn't know what I was doing, asked the help/geek squad table. They understood my almost unintelligible request and sent me to another team member and section. I was helped in a similar fashion 3 more times. If you have questions or just want to shop in person. [can't avoid it sometimes] this is your place.

My review is for the rude and dismissive young blond girl stationed at the pick up and geek squad…read morecounter. Maybe put her in a non interfacing position.