What an amazing clinic! I have been taking my two dogs here for a few years. Everyone on their team…read moreis thoughtful, sincere, and highly qualified. I have absolutely no doubts that everything they do is in the best interest of my pups. One of the things I appreciate most is their bedside manner... I always feel heard when I bring one of my dogs in for what seems to me an emergent issue. Their patience, kindness, and reassurance in these moments is on point. I always walk away feeling as though my dogs are in the best care. Highly recommend.

Amazing professional staff. Dr K has been our vet for many year with 3 different pets. We trust her…read moregreatly and highly recommend

My dog Shasta developed a huge mass on her flank area and it was bleeding. I was in a frantic mode…read morebecause It was a Saturday morning and didn't think many Veterinarian places will be open. Luckily I found City Petcare on Yelp and called for appointment. Unbelievable they were open and a Vet was available to check on her condition, woohoo!! Dr Ravneet evaluated the mass, suggested taking X-ray views and a fine needle aspiration to assess the cytology of the mass before deciding to remove mass or not. We felt comfortable with his suggestion until 2 days later her leg mass had gotten worse. We immediately decided surgically removing the mass is the only option for our dog's comfort. From her first visit on Saturday at City Petcare and even now the 3rd day after her surgery, each one of the staff at City Petcare has shown great compassionate care to my Shasta girl. Incidentally, City Petcare is the 3rd veterinarian group that evaluated my husky girl's leg mass. We are really happy with the care and attention the team had given her. Oh.....and did I mention the final cost for my dog's treatments? Much less than the first two veterinarians from my home state that have been seeing my husky since she was a puppy. Thank you Dr Ravneet and Dr Gil for the honest compassionate care and everyone from front office to behind office care team

We moved to New Westminster, tried to find a new vet that worked for us, but ended up at Dr Bassi…read moreagain when the new vet we found made us nervous and scared we were going to be ripped off. We brought our pup back to Bassi who developed his own opinion. It ended up being the same opinion, but I realized something. I trust Dr. Bassi. Trust is a VERY difficult thing to come by when it comes to a veterinarian. Your dog can not tell you if the vet is nice, how they feel... what is wrong... they can't tell you anything. So you have to trust your vet. And I trust Bassi. Also, it means I get to eat at Planet India... have I told you about Planet India yet?...

Amazing treat my cats with great care and I have been so grateful for them to be there for my pets…read moreand I. Great animal hospital for your pets with friendly staff that show that they care .

I've been taking my 2 cats there for the last 8 yrs. I love that Dr. Chan and his partners are very…read moreethical. He will not sell you anything that you don't need and only performs procedures that are necessary. He explains, in detail, everything he's doing and gives you lots of good advice and information when he could be shooshing you out and getting the next customer, but that's not his style. An exceptional veterinarian who charges a fair price and is not out to rip you off. One of the best!!

Fantastic all the way around. Very compassionate and affordable. Very friendly and cleanread more

My daughter found a young cat that was dragging one of his legs behind him. When she was finally…read moreable to get the little guy's trust she got him to Surrey Animal Hospital. The Vet looked at the cat for just a few minutes and said 'it's nerve damage'. We would have been happy to pay for an x ray, but he said nope, it's gotta go to a specialist. Gave us some pills for 6 days, not sure what they were. A week later we decided to get a second opinion. The second vet IMMEDIATELY located a broken bone situation. We did the x ray, and sure enough, the poor little darling has a broken pelvis. WHY did he have to wait a whole week to get a proper diagnosis???

We can't say enough about the exceptional care we received from the surgical team and the entire…read morestaff at Fraser Heights. As any pet parent knows, finding the "right vet" can be stressful, and we're incredibly grateful to have found such compassionate and skilled professionals.

I've been bringing my cat here for 2+ years now, and I've been really happy with the service here!…read moreAt the last vet, my cat was always really scared and nervous, but the staff here are so knowledgeable and know how to handle him. For example, they made sure to reassure him during his vaccine, and to gently handle him when he was nervous. The assistant and doctor helped answer all the questions we had. They are also super flexible with scheduling and rescheduling! Fraser Heights Animal Hospital is definitely a great example of a loving and professional vet clinic!

I cannot give a high enough rating for Dr. Om and all of the staff. They treated my dog for more…read morethan 14 yrs with all of the caring and compassion possible. I would never consider going anywhere else. Last month we had to put our beloved Koko to rest and they were there for us until the very end. When I visited again Dr. Om's assistant, Amber, cried with me. They couldn't be more caring. The office is definitely not the closest to our home but certainly worth the drive.

We've taken generations of our dogs to Dr. Om and have always received exceptional care. From the…read morevery first visit to the final goodbyes, the entire team has treated us and our pets with unparalleled kindness and professionalism. We couldn't have asked for better service

I had trusted and relied on this vet for a long time, but recently a very -very- scary incident…read morehappened. One of my cats has an allergy issue, which normally goes away with anti-histamines. Her bottom lip got swollen (like expected at times) but this time the meds weren't helping, and it kept getting worse. So I brought her to this vet, who knew her history (and had prescribed the meds. He told me that due to her jaw being out of alignment, her fang tooth had punctured the swollen part and it became infected. He advised that we should file down the tooth to prevent it happening again. I was given some antibiotics to clear the infection, and made an appointment for the next week for surgery. The estimate was around $450. At home, I had checked the antibiotics to see if they needed to be refrigerated, but there was nothing clearly indicating it, and I hadn't been told to when given them. So I left them out. But it bothered me, so I touched base with a friend who was currently in their internship to be a vet. They advised that yes, the antibiotics should be refrigerated, and although not toxic to still give my cat, it would lose potency. I told her about the scheduled procedure and she became very concerned. Filing a tooth would put it at huge risk of further infection and likely extraction, as it exposes the delicate pulp of the tooth. They recommended bringing her for an examination to their vet, and if needed they would do a full extraction instead (which was half the cost). She mentioned that any kind of dental work like the previous vet had planned should be done only by a specialist. I went back to Lifetime to get a replacement of the antibiotics, and had requested it be no charge since they hadn't indicated it should be refrigerated. I wasn't upset, but didn't feel I should have to pay again for an error on their part, which happens. The office manager treated me like I was a liar, making all kinds of excuses and defenses, and said this was the only time they'd replace something for free. I then told her I was cancelling my appointment for another vet, saying I felt more comfortable having someone I knew assisting with the procedure. She made me feel like I was some kind of idiot and worthless, and that hadn't been the first time she had made me feel that way. When I took my cat to the other vet, he performed an examination and showed me how her jaw alignment was perfect. There was absolutely nothing wrong with her teeth. It was a fluke happenstance that the swelling was in a bad placement that allowed the tooth to puncture it. All I needed to do was be more aware of it if her lip swelled again, and if it does puncture/get infected it would be an easier treatment to just deal with the wound. That cost me $45, almost $20 less than my visits to Lifetime, and he still gave her a thorough checkup outside of the tooth issue. If I hadn't gotten that second opinion, I would have not only been out $450, but my baby girl would have been set up for possibly MORE suffering if the exposed pulp became infected (a high risk), and had to go through MORE expensive surgery to remove a perfectly healthy and well-aligned tooth. My advice is to seek second opinions from other vets, especially in the case of expensive procedures. And don't pay a premium for a vet visit just because they're "convenient" in Pet Smart.

I just got a new kitten who was an orphan and needs to be checked out. The moment I walked in there…read moreit was calm and quiet. The staff was super friendly. My kitten seemed more relaxed then I thought he would be, which is great since it is his first time. I was made aware that the room has been infused with aromas to calm the kittens and dogs to give the animal a pleasant visit, since they like the animals to see a visit to the vet as a positive thing not a scary thing. They made sure to do so, when my kitten was fussy they gave him a break to roam around and get comfortable, they gave him treats and food to help. When he was poked with the needle he did not flinch, the doctor was super gentle. He let me know of his procedure before hand so I would be aware. I would defiantly recommend bringing your animals here, I know I will bring my dogs here now too.

We brought our bird Phoebe in for wing clipping and she had had lost a lot of feathers after an…read moreaccidental pouncing by our dog so she was a bit of a mess. The female Vet who does birds on Wednesday's was fantastic. She really knew how to handle a bird it was cool to see. Usually Phoebe is Queen but this Doc was def the alpha and Phoebe did what she was supposed to do .....No bitting lol!

Environment and service was great but wait was abit long. I had appointment 12pm and i got in…read more12:45pm . Doctor was very nice and handle my untame lovebird very well. And was did all the checkups and listen to my points i was worried abut and gave me amazing advice.

over charging for services like cutting my cats nails...3 months ago $15....now $32....and did not…read moretell me until i queried the overcharge....checked 4 other vets...15-18 is standard for a small uninjured cat...Miss diagnosis by vet of Glaucoma...later referred to a specialist....who said it was just an infection....for that it cost me $1000...for wrong treatment.....DR LAU SOLD OUT HIS PRACTICE 3 YEARS AGO AND THEIR JUST ONE DAY A WEEK....this place owned by a syndicate....not Dr Lau

Hello, we had been customers for many years, getting everything from our two dogs shots and…read morecheckups to getting their teeth cleaned which was 2k each time. We bought all our dog food from them, they raised the price of dog food over 20% all at once. I asked for a call back from Dr Lau and manager christie would not get him to call me. The dog food is $126.99 at Petsmart the same food at All About Pets is $ 171.68. I said in an email to Christie I will not put up with gouging and we are moving on from you. We bought our food and got everything done with you and this is how we are treated lol. Anyways she sent an email today saying our pets are no longer welcome there. BE VERY CAREFUL WITH THIS PLACE.

Took thousands of dollars and wanted to keep my dog for multiple nights when I asked them not…read more Didn't know what was the issue at all after 3k in tests and it was not that I wanted to take my dog home.

If I could give this clinic zero stars I would, I will be seeking a court action after I have the…read morecomplaint delt with through the veterinarian licencing board. We came in with two kittens, I didnt expect the one to make it as he was in shock with very low blood suger. But the other kitten had esperated some milk in her lungs two nights before and needed to be put back into an oxygen chamber. I had been warned that her lungs might become a bit wet after a few hours out of the chamber and if this happened she would need one more night, I had gone to another hospitail the night before paid 560.00 for treatment which had included fluids, oxygen, bottle feeding, and warming care as this was a hairless baby.The choice to come here was not mine, but the owner of the kitten in shock . She could not travel tto vancouver where I could have got one more night on oxygen for 140.00 This Dr. Gave us a bill of 1600.00 We arrived at around 715 pm and they took the kittens in, we were told that the kitten that was in shock would probably not make it, but the other kitten would be ok as she was healthy just slight rasp when she was breathinng, she was also constipated and we asked them to look at this. We were given a quote for 1800.00 and asked to give 600 right away when I said I had to run home to grab more money. While we were gone for 1 and a half hrs after I called to say I had to feed some kittens and would return, they called four times during that time, saying we needed to bring them money. When we got there and gave them the money I saw my kitten just laying on a heating pad that didnt seem to be heating well with no oxygen or care. she had been put into a cage. I inquired about this and was told she was breathing well on her own and they felt she would need a night of observation. If oxygen was needed they would provide it. They said they had tube fed her when I inquired about the large size 8 tube beside her, I said you cant use that, thats huge , Here I have the proper size tube in my bag. I retrieved a size 3.5 tube that was new and sealed in sterial wrapper. I was told I was wrong and ushered away from the cage. I spoke to the Dr. and we were informed the first kitten had died, now I dont know if it was shock as they claimed, what I know is he was given one shot of something and just left in his owners hat on a table. I think I freaked the dr out when I insisted they give us the body. Here is what I discovered, they claimed they had given fluids by pap, this is done throught the back skin subdermal, there was no needle mark, they claimed they had done three blood draws for testing blood suger, there was no needle markes only the one needle mark that I had been there for with glucose in the left hind thigh leg was there yet we had over 600 in charges for services the animal had never recieved such as emrgency nursing care, they had one nnurse and several paitents, then when I picked up my cat after they had been calling since 8am to have her picked up or they would be charging me another 600.00 we could not get there until 10:40 am they handed me my cat covered in mucus ice cold and purple with a swollen abdomen and barly breathing and she was bluish purple. She died less then two hrs after leaving the clinic she had been dehydrated , freezing and she had a swollen throat from the too large tube they had stuffed down her which purferated her tummy. The new can of formula we had bought was missing just 3mls of liquid we weighed and measured it, my guess is they hurt her by jamming that tube down her throat and didnt bother to care for her at all through the night. My 3500 dollar dwelf should never have died she had been ok when she went there. she was ice when they handed her back it was so gross the condition she was in with bloody mucus all over her coming from her mouth from tube damge . I plan to sue this dr. My cat had no needle marks at all on her yet they claimed all these things had been given via injection, foolish my cats have no hair and every poke brusies and shows, the other kitten was in the shock they claimed her was suffering from constipation, and had eaten that afternoon, The shoot of glucose cased him to die it was to much for his little heart they should have put it on his gums. No fluids were given, no blood work no workup to see what was causing his belly to distend, nothing was given and he was not put into a warming oxygen chamber as he should have been. this vet I have read charges for items he does not do and this is fraud. AVOID AT ALL COSTS OR IT WILL COST YOU. Oh I spoke to the other vet who said that my kitten should have never died she had minimal fluid on her lungs, she was healthy and eating on her own by bottle. She was active and this was a travisty