So we didn't realize that the passes we had were not Prestige but Gold passes and thought we could…read morebring our friends for free in July. A manager I believe was named Rebecca, Rachel or Renae helped us. She was probably in her 20's but she helped us to be able to pay at the turnstyle instead of going online. She was super kind and made it so much easier on us to handle our mistake. I hope that she is recognized because it is rare to get such good customer service now a days and she was someone I would hire to work for me! Thank you!

The park was fun enough. But OMG the staff and their Autism accommodations were absolutely…read moreappalling. The staff is primarily teenagers who play on phones. One stared at me blankly and pointed to a QR code. When I told her my phone was locked in the car, and asked what to do because I obviously can't scan without a phone, and there's no reentry. She just stared at me and pointed to the QR code. I honestly thought she was on herion. ( My neice autistic neice was in full meltdown because it was her birthday, and she lost her glasses on one of the rides). When we first got there, we went to customer service, to get the autism passes. I'm neurodivergent, and my neice is 16 and autistic. Her mon,brother's friend came as well. The woman at customer service looked like a deer caught in inheadlights,when asked about the passes. Then refused to give them to us. Then changed her mind and gave us each 1. It was only good for 1 ride. We were supposed to go back to the customer service booth after each ride. The first ride, had no idea what to do with the passes. When we went back for the next ride, the refused us a second time, and only gave us 2. We told them to keep them. I've been to many amusement and watermarks, with my neices ( I have 2 both ironically are fully autistic. ) I live in Illinois and visiting. I would not recommend this for anyone with autistic children or family members. It's the least accommodating place I've ever been.

Came her for a few days to relax. The water park is great, long lazy river, 4 water slide not…read morecounting the kiddie ones, 1 adult pool with hot tub plus the pool has an infinity feature looking over the golf course. Pools there are a plenty, 1 kiddie, 1 with sand and 1 larger one that the lazy river circles. This was just the think my wife needed to relax, she loves lazy rivers... The lazy river and slides close at 8, but the pools are open till 10. It would be nice for the river to be open since they have the lights changing colors. The adult pool area is a mess, adults should know how to clean up their trash and pick up their towels, learn from the other areas people, clean up you stuff dang.

I take my granddaughter once or twice a week and the main rides are almost always not working. the…read morecarousel is usually not working (once It was down for 4 weeks straight). Currently the train has not been working for three weeks now (as of 6/4/26). And yesterday I was told that the toddlers water area (Calypso Cove) is closed for the season!!!! I regret buying a season pass and feel for those parents that buy a daily ticket only to have some many attractions closed.

My nephew invited me on his field trip to Morgan's Wonderland, and a time was had! We spent most of…read morethe day fishing, which was a lot of fun. There were rides available, but my nephew wasn't interested in getting on any of them. I did want to try the zip line, but the wait was about an hour. What I lreally liked about this place is that it includes children or adults with special Needs. I have another nephew who has down syndrome and he would love this place. Also for moms who are on a budget you can bring your own snacks. Parking is free and easy, which made the visit even better.

It has been a very long time since I've been here. Played 18 holes and it brought back many…read morememories. Course can be challenging but not too hard! Although professional tournaments are played here, I like to think that I'm participating in one of those professional Golf tournaments and gives me the motivation to improve and keep on playing. Course is well kept and karts are clean.

It would be nice to know that there's construction on the side of your room before you book…read more They now nickel and dime for everything. There's a sign in the bathroom saying that they'll charge $45 if shampoo goes missing. Not to mention parking. The ice machine on my floor didn't work. The amenities look so dated. We had a cabana. It would take along time to get our orders. Same as the bellhop After the last couple of years the resort dinning has gone stagnant. The service at high velocity was bad. Only thing keeping this place a 3 is the pool. My kids love it and it's well maintained. Next summer we're trying the newer Hyatt.

We had the opportunity to visit SeaWorld San Antonio through a Veteran Appreciation program while…read morewe were in town for my nephew's Air Force BMT graduation. First, I want to say how truly appreciative I am of SeaWorld for offering this opportunity and allowing our family to enjoy the park with complimentary tickets. It was a very thoughtful gesture, and it meant a lot to us. We visited during the last week of July, and if you know anything about San Antonio summers, you know the heat can be brutal. Unfortunately, we happened to visit during a heat wave, so the combination of high temperatures and humidity was intense. We had my mother with us, who is handicapped, along with two younger children who are not used to that kind of heat, so we weren't able to stay as long as we originally planned. The biggest highlight of SeaWorld for us was definitely the animal attractions. We really enjoyed seeing the crocodiles, tortoises, flamingos, beluga whales, dolphins, and orcas. Those experiences were what made the visit worthwhile, and my kids absolutely loved seeing the animals. We especially appreciated the covered and indoor areas because they gave us a chance to escape the heat while still enjoying the park. The beluga whale show was a great break from the temperatures, and the orca show was another memorable experience. One thing I was surprised by (although I know many theme parks are similar) was the pricing for food and beverages. We stopped at Harbor Market because we wanted a break from the heat, some air-conditioning, and a chance to sit down and eat. Unfortunately, the air-conditioning seemed to be struggling when we walked in, so it wasn't quite the cool break we were hoping for. SeaWorld is a cashless park, so if you bring cash, you have to use a kiosk to transfer it onto a card. The kiosk does charge a fee for the transfer, which I believe was around $3.95. The food prices were definitely higher than expected. They do offer an all-day dining deal that works across SeaWorld and Aquatica for $59.99 per person, but for a family, that adds up very quickly. Especially considering the food options are pretty basic things like burgers, cheeseburgers, chicken tenders, hot dogs, and similar theme park-style meals. They do have some Asian-inspired options like orange chicken and sweet-and-sour chicken, but overall the food was nothing that stood out. The beverage system was also interesting. With a meal, you receive one drink, but the cup is activated through a QR code at the fountain machines. Once you use it, you can't simply refill it again, which was surprising. I understand that parks may have had issues with people abusing unlimited refills, but it was still frustrating not to have the option for a refill, especially in the middle of a summer heat wave when staying hydrated is important. The Harbor Market food area itself could also use some attention. The floors were sticky, and the tables and seating areas could have used a better cleaning. I understand theme parks are busy and maintaining large dining areas is challenging, but keeping those areas clean would really improve the overall experience. The gift shops were what you would expect at a theme park cute souvenirs but definitely overpriced. We did stop and get Rita's lemonade, which was a nice treat and helped us cool down. The ride lines were another thing to consider. If you're planning on riding the roller coasters or other attractions, expect some longer wait times and plan your day accordingly. They also have a splash pad/water area where kids (and adults) can cool off, which was a nice feature, especially during the summer heat. Overall, I would give SeaWorld San Antonio about a 7/10. I don't dislike it, but I wouldn't say it was a perfect experience either. The animal attractions were truly the best part and are what gave the park its higher rating for us. My kids loved seeing the animals, and we are very grateful we had the opportunity to visit through the Veteran Appreciation program. I would definitely recommend visiting during a cooler time of year if possible because the Texas summer heat can really impact your experience.

I've visited SeaWorld and Aquatica San Antonio for years, but this trip will likely be my last…read more What used to feel like a family-focused destination now feels like nothing more than a money grab. Let's start with parking--$45 just to park per day is outrageous before you've even walked through the gate. The ride experience was incredibly frustrating. We stood in line for over 30 minutes with absolutely no movement other than people giving up and leaving. Only after we had already wasted that time did employees finally announce that the ride was broken. A simple announcement at the entrance to the queue would have saved everyone a lot of time and frustration. Aquatica was just as disappointing. They wanted $60 for a locker for only three hours because all of the smaller $30 lockers were already full. We refused to pay that much just to store our belongings. The lazy river was another letdown because there were no tubes available. Guests were hanging onto them indefinitely, and there were no employees making sure tubes were being shared so everyone had an opportunity to enjoy the attraction. Finding a place to sit was nearly impossible. People claimed chairs by leaving towels and personal belongings on them, then disappeared for hours while other families walked around searching for somewhere to sit. There didn't appear to be any employees enforcing a chair policy or addressing obvious chair hogging. Even getting into the park was poorly managed. There were only two employees collecting admission for four lanes of backed-up traffic, creating long, unnecessary delays before we even entered the park. To make matters worse, the park does not accept Louisiana's LA Wallet or other state-issued digital driver's licenses, despite many states now recognizing digital IDs as valid identification. It created an unnecessary inconvenience. The one bright spot of the day was the evening entertainment. The concert was excellent, and the fireworks were great. The drone show was impressive as well, but if you're seated in Bayside Stadium, a large portion of it is blocked by the stadium roof. Simply moving the drone performance a little farther out, I believe, would allow everyone in the stadium to enjoy the entire show. Overall, this was one of the most disappointing amusement park experiences I've ever had. Between the excessive fees, poor operations, lack of crowd management, and constant frustrations, the value simply isn't there anymore. I'll be spending my vacation dollars elsewhere from now on. This was, without question, the worst trip I've ever had to SeaWorld and Aquatica San Antonio.

I hadn't been here since middle school, we used to come every year. I really enjoyed experiencing…read moreit as an adult. Our family pays for prestige and a food package. We paid extra for the VIP / fast lane. Did not know we had to pay an extra $14 a person to attend the water park. All that money to not realize it was not included.. the fats pass lanes were pretty quick. Staff were friendly! Food is mediocre. Very pricey but it's expected with a theme park. The food areas in the waterpark areas were severely under staffed at one point only had two cashiers. For a day like 4th of July where both parks were at capacity by 3pm they should've planned more accordingly. We really enjoyed exploring and the size of the park. It seemed to be a lot more spread out than the one in California. Also seemed to have room to grow. We wish all ride lines had shade and were interactive like the Joker ride. Stayed to watch all 3 of the Star Spangled Nights, loved the shows especially the Grand Finale We will be back! Definitely worth visiting during a holiday but get there early and pro tip park in the back to leave lot sooner if staying until closing..

The absolute worst customer service experience! From the website to the staff at the park, the…read moreentire process was frustrating. We purchased our tickets online to attend the July 4th celebration, but nowhere on the website did it mention that viewing the fireworks required an additional $17 admission. It also failed to mention that the fireworks wouldn't begin until 11:00 p.m. When we tried to get answers, no one seemed to have accurate information. Employees directed us to Customer Service, while Customer Service referred us back to employees. Unfortunately, no one was able to provide clear details, leaving many guests confused and frustrated. The experience was made even more frustrating because supervisors blamed the marketing department instead of taking ownership or providing solutions. It was clear they had very little knowledge of the actual park experience, event details, or what guests had been promised. Rather than helping resolve concerns, they shifted responsibility, leaving customers feeling ignored and unsupported. Guests shouldn't have to navigate conflicting information or excuses when they simply want accurate answers and good customer service. What made the situation even more disappointing was seeing so many people turned away. In previous years, guests were able to walk in and enjoy the fireworks, but this year's additional charge caught many by surprise and resulted in a lot of unhappy customers. The one bright spot was the fireworks themselves. The 360-degree view from inside the park was absolutely spectacular and made for an incredible show. While the fireworks were well worth seeing, the lack of communication and poor customer service significantly took away from what should have been a memorable Fourth of July experience. #SixFlagsFiestaTexas #MySixFlags

Beautiful grounds, mid vibes…read more Out of the hyaat vacation clubs, this one is epic. It's amazing and sprawling. Lazy River, 2 slides,spas, etc. it's amazing. There's one difference: the staff. They're fine, not terrible. Yet, It has been my experience, at other hyaat clubs, that the staff is kind, friendly, and welcoming. They make it a party. Here they're kind of cold. No, hi, good morning, how are you's. The games are low key, whereas in the other ones the staff are hyping the kids up. More than once, I've felt like I was bothering them simply asking for towels. Every Heat vacation club has its own vibe. And overall they are all amazing. I just think it's a climate thing. It's honestly great here if you make it so, just don't expect the staff to join in the fun.

We checked in on a Friday afternoon. Check in was smooth. We arrived a bit early, so the front desk…read morestaff told us they would call or text when our room was ready. She allowed us to use the amenities while we waited. That was very nice. When we got to the room, we opened the sofa bed to make it up for our son. When we opened the linen case, there were dirty socks in the bottom. We also turned on the tv to discover it wasn't working. We called the front desk. They did send someone with fresh linens but no fresh pillows. A technician came to troubleshoot the tv. We left for the lazy river. That part was nice. We enjoyed the River and water slide. When we returned to our room, the tv was working. At check in we confirmed an 11:30 check out. We are World of Hyatt members and asked about the 2pm check out, but were told the latest we could check out at that property would be 11:30. That was fine. We agreed. On Saturday morning, we went to the river for a bit. The towel huts were not open. There were several people in the river at that point but no towels. We had to air dry before returning to our room. Housekeeping knocked at around 9:45am. We told them we had a late check out. Then at around 10:45 am, the front desk called and asked told us that check out was at 10am. We explained that we had a late check out. This was not the best stay. I would recommend the resort next door. Hyatt Hill Country or the Marriott resort. Both are much better.