Lilia was very patient and professional with me and we finished ahead of schedule! She is a keeper.read more

Lilia was wonderful to work with, she is very patient and work hard, always get the best deal for…read moreme.

Anthony is kind and knowledgeable. we have used him as our agent for 8+ years. we trust that he…read morewill be on top of our needs all the time. it's refreshing this day in age to find someone who works hard, has strong work ethic and will do all he can for his client.

Grateful to have found Anthony at Wake Forest Insurance. We live in WF, and our home and auto…read moreinsurance kept going up. We saw a recommendation on one of the local pages, so we gave Anthony a call. He was able to search through a ton of companies to find the best price for the most coverage. Would highly recommend. He truly cares for his clients, and puts their needs first. Thank you Anthony!

Doug is a solid rep with years of the right kind of experience for an agent and has flexibility as…read moreto product which is a rarity. With Doug you can be sure you are getting the best of what the market has to offer for you since he is not held captive by any particular insurance agency. Looking for home, auto, etc.? Look no further.

It has been my privilege to network and refer business with Doug for the last several years. He has…read morehandled every referral with expertise and care. As an experienced independent insurance agent, he is able to offer excellent coverage to his A-1 clients and also help those with a ding on the driving record. I was amazed at the coverage and rates he was able to offer to two clients with DWIs.

As the owner of a new business going through the SBA loan process, I've worked with a lot of…read moredifferent professionals over the past several months. Shaun Adams has been one of the best. From the beginning, Shaun was responsive, knowledgeable, and willing to go the extra mile to help me navigate the insurance requirements for my business. There were multiple revisions, questions from lenders, changes in coverage requirements, and plenty of moving parts throughout the process. Every time something came up, Shaun was quick to respond and always took the time to explain my options. What impressed me most was that I never felt like I was being sold something. Instead, I felt like I had an advocate in my corner who genuinely wanted to help me protect my business while keeping costs reasonable. In today's world, good customer service is hard to find. Shaun delivers exceptional service, communicates clearly, and truly cares about his clients. I highly recommend him to anyone looking for an insurance professional they can trust. Thank you, Shaun, for all your help and for being such an important part of this journey. -- Edward Bouthiette, Owner El Toro's Cigar Company

We live out of state and needed temporary vacant property insurance. This is a specialty policy,…read moreso I looked at reviews on Yelp to find an agent that handles this insurance. We selected SJ Adams Insurance based on very positive reviews. Shaun was very personable, prompt, and easy to work with. We are very pleased with his service and would recommend his agency to anyone needing insurance coverage. Thank you Shaun for providing us with our property insurance!

Matt and his team were extremely helpful when we had issues with our claim with someone else's…read moreinsurance company. He opened his office early and stopped everything he was doing so he could try to resolve a stressful and time sensitive issue. Matt gave us great advice and followed-up with us after the weekend. Though this wasn't an issue for Matt and our carrier, he did go out of his way to be sure we got the customer service needed because we were simply one of his clients. Thanks Matt! Mike and Laurel V.

I was recently searching for the phone number of the Matt Roberts Agency as I needed to discuss…read moresome upcoming changes to my policies when I came upon the previous review. I sympathize with the previous reviewer as it seems it's been a rough time and year for her and her family. However, my experience with the Matt Roberts Agency, and Tina in particular, has been quite different so I felt the need to share my experience with them. Several years ago, I made the decision to move my policies from another carrier. During that process, I spoke with both Tina and the owner, Matt Roberts. Based on my conversations with them, I decided to move my home and auto policies to Erie Insurance. Their rates are tough to beet by any of the larger insurance firms within Erie Insurance footprint. Earlier this year, we had hail storms pass through the Charlotte area, and my roof was damaged in the process. Prior to contacting a roofing contractor, I reached out to Tina to discuss the issue and determine next steps. She was very helpful in providing a clear and concise "next steps" timeline. She also provided information on the things I should be looking for in a roofing contractor. Once I decided on a contractor, she assisted with scheduling an appointment with the adjuster and my contractor. With the extensive damage on the roof, the adjuster recommended a new roof be installed. The process was very smooth from end to end, and I'm quite happy with the new roof that was installed. No more leaks! Tina and the agency have always been quick to provide quotes on changes I plan to execute with my policies. I recently dropped a vehicle from my policy as well, and lost the multi car discount provided by Erie Insurance. This isn't unusual and the same thing is done by my previous insurers as well. I think it's important to realize that decision is made by the insurer, not the agency itself. I will add that Tina was quick to answer any questions I had during this process, and was prompt with sending updated quotes for my review. I hope those reading these reviews will consider the experience I've had with the Matt Roberts Agency. I wouldn't hesitate to recommend them to my friends and family.

Update -- extremely disappointing turn of events…read more After an incredible start with Brewer Insurance Group, things took a drastic turn about six months in. What began as excellent service quickly spiraled into a mess of unreturned calls, broken promises, and flat-out negligence. On multiple occasions, brokers called to verify my hazmat coverage, only to be told I wasn't covered which was completely false. That mistake alone cost me thousands of dollars and left my truck parked all weekend. That kind of error doesn't just hurt a carrier's bottom line -- it destroys their reputation. The professionalism that Niki once showed vanished as my account bounced between Moriah, Casey, and Steve none of whom seemed capable of following through or even answering a simple phone call. Casey, in particular, went as far as claiming he'd called me back and was "working on quotes," yet weeks went by with nothing. Meanwhile, brokers started shutting me out because my renewal was hanging in limbo. Even repeated calls to "managers" and "supervisors" went unanswered. The lack of accountability and communication from this company is astounding. What once felt like a trustworthy partner has become a nightmare unprofessional, unreliable, and completely dismissive of the customers who keep them in business. If you value your time, your reputation, and your livelihood think twice before trusting Brewer Insurance Group.

Working with Brewer Insurance Company has been an absolute nightmare. I was insured under false…read morepretenses, and ever since then, it's been one issue after another. Most recently, they made it nearly impossible to switch out a rental vehicle, demanding a lease agreement for a truck that wasn't even leased in the first place. It feels like they're intentionally throwing up roadblocks and giving me the runaround instead of offering real solutions. This experience has been unprofessional, stressful, and costly. I do not feel supported or protected as a customer, and I wouldn't recommend this company to anyone in the transportation industry--or any industry, for that matter. Avoid if you value transparency and efficiency.

I am in the process of moving to Raleigh for a job that was too good to pass up. I needed car…read moreinsurance and renters insurance - quickly! And, I did not own a vehicle the last 4 years because of my very walkable location previously. I had such GREAT experience with Allstate previously, I immediately thought of them again when insurance needs came up. They did not disappoint! In one brief visit CARTER HELMS took care of all my needs. More importantly to me, however, he has consistently been checking in with me to ensure everything is going smoothly with my move (to the extent moves go smoothly). In fact, one day when he called I mentioned I had gotten a speeding ticket and he immediately interrupted me and said: you haven't paid the ticket yet have you (and I was just about to do that). Anyway, he gave me some excellent advice on how to handle the situation which, in the long run, will save me money on my car insurance. Thanks Carter. Please keep staying in touch! Maureen H.

You know you're with the right insurance company when they email you to offer a price reduction on…read moreyour policy, no strings attached. Brandon's team, specifically Scott Jones, have taken care of me and my family for years with home, auto, and most recently life insurance. They're nothing but helpful, responsive, and professional. I highly recommend.

They were extremely helpful when I needed homeowners insurance right away. Lauren Washington has…read morebeen very knowledgeable and incredibly responsive.

Great insurance company! We are extremely happy with our service and the professionalism of this…read moreinsurance group. Thank you, Conaghan.

I was rear ended and not at fault. He wouldn't help me with my claim and left me to go after the…read moreother company on my own. Thanks to him, I got nothing when I should have gotten a settlement. Also, he encouraged me to double bill their insurance and my medical policy coverage, which is at very least unethical and probably illegal. Go at your own risk.

Ted Wilder State Farm was able to save us big on our homeowners and auto policies - so much that we…read morereceived a large escrow reimbursement and our mortgage went down $125 a month! His staff was knowledgeable and friendly and our policies covered us better at a lower cost. Definitely 5 stars!