Very knowledgeable and professional group. Willing to work with you and take the time to understand…read moreyour unique needs as a person.

Own two Townhouses. Staff at Thompson is extremely knowledgeable; gets me necessary coverage at…read morelowest cost; they are very knowledgeable about the insurance business. I never needed to visit their office. I am a client not a friend or relative Gary D. Raleigh NC; Sarasota Fl.; Belen CR; Warsaw Poland

I went into this office with my fiancé who had already spoken to Sam about his insurance needs. He…read morewanted to ask more questions about the quotes in person. We went inside and there were like 3 people on the phones. Once 1 guy was done, he asked us what we needed & he got Sam for us. Sam was friendly and patient. My fiancé had A LOT of questions & Sam provided his opinion on each scenario. The issue I had was that I saw my fiancé's EX-WIFE's information on the screen & that caused a bit of an issue because Sam said he was giving a discount based on 2 drivers when there would only be 1! I let him talk until he referred to me by the ex's name. How annoying! You really shouldn't assume, and my fiancé almost got embarrassed by Sam's mistake. I didn't know what they had been talking about on the phone. I just knew that they've been divorced for years and he shouldn't be calling me her name. Also, my fiancé said he never had a policy with her, so he didn't understand why her information would be on the same screen with him as if they were together. I guess it came from some insurance background report Sam pulled. Outside of that mistake, Sam was easy to deal with. The office was a bit dirty and dusty though, which was pretty gross. There were huge cobwebs in the waiting area & his desk was covered with dust. He wasn't professionally dressed either & it looked like he rolled out of bed and came to work. I guess it's cool if his boss allows it. They still need to clean!!! I have my own insurance, so this was the choice of my fiancé. So far, he's cool with the service.

My daughter (a young Marine) got stationed in NC and bought herself a car. Here at home in CA she…read moreused to pay $50/month ($300 for a 6 months premium) so you can imagine my surprise when she told me she got Geico and her 6 months premium was $2,034!!?? You bet a dropped everything and started getting quotes from different insurance companies in NC. I was shocked to see that almost all of them quoted me about the same! E-surance offered a bit less, around $1,600. Originally State Farm didn't even give me a quote online! To be honest, the only reason I even check them was to see how much they will quote me (considering the fact they are one of the most expensive ones out there) but I assumed the reason I didn't even get a quote was because the number was so high it couldn't even fit on the screen. Anyway, the very next day I got an e-mail from Daniel Price (one of the agents working in this office) apologizing that their system didn't give me a quote and offered to help me. By then I was so frustrated with those high numbers that I didn't want to even think about insurance agents. To me they all looked bad! So I basically sent him a border line rude e-mail, explaining the situation and telling him that if he can't beat E-surance's $1,600 he better not waste my time. He not only managed to deal with a nasty upset mother but also managed to offer a better quote! Very patient, very understanding and very knowledgeable! I have no idea who that unhappy person before me talked to, but I can't say a bad word about Daniel! In fact, I have only good things to say! He answered ALL of my questions (and you can bet I had a TON!). He not only answered them, but he did it in a timely manner! He also explained very patiently to me why her rates were so high (darn NC! You people are nuts to live there with politicians like that!). He treated me like a human (something insurance agents don't generally do). Let alone he offered the best quote! And did not ask for half the policy in advance! My daughter is making monthly payments. He's been also very helpful with the questions I had about the insurance laws in NC. My daughter got charged some crappy fee cancelling her Geico insurance. Daniel helped with that too even though it wasn't his business! Yeah, I like him. I feel my daughter is being well taken care of. I'll update this review as time goes by and I have a bit more to say about this office but so far I am beyond satisfied with the service provided! Wish all insurance agents were like him! Thanks, Daniel!

This is a great insurance company. I have had my auto insurance through this company for years…read more My rates are very affordable and MUCH cheaper than the previous company I used. I liked them so much that I had them arrange my mortgage insurance a couple of years ago as well. Just recently, I added life insurance policies for both me and my husband. Pretty soon they will have my whole life (just insurance speaking of course...lol) in their hands. Everyone I have spoken with there has been so friendly and I've never received a voice mail when calling. They always answer and very willing to help with whatever my need is at that time. Great company and wonderful people.

I'm very impressed by the honesty and sincerity shown to its customers from this insurance company,…read morewhether the people are living in the area, or who are looking forward towards living there. I hope to come to Raleigh because the area is very nice and that the people are friendly. I wish i had mountains in my neighborhood, like the ones in Carolina. Have a nice day! And though i wasn't born yesterday, i am proud of their longevity to the community they serve.

Whitehurst Strategic Partners have been my main provider of insurance for over 10 years. They…read moretruly care about your needs and what will be the best fit for your situation. It's nice to have one place you can count on to handle all of your insurance needs. Their prices are very competitive and the staff are always available for questions.

Back in the Raleigh metro area after being away for six years and making the call to Anthony for…read morehome and auto coverage is one of the highest priorities we have right now! I've had a catastrophic loss when hurricane Fran swept through the Triangle and Anthony and State Farm handled that loss with the highest level of care and support possible! We've been customers ever since and will continue to be ever more!

Insurance companies are a very tough entity to review. Unless you've had a major claim and had…read moreexperiences to one side of the spectrum or the other the only thing you can really review is customer service and pricing. Up to this point I've never made a claim, lucky me, so I cannot review services I haven't utilized. Three stars for this company seems a little light so I'm edging towards 3 and a half. The customer service for this location has always been pleasant. Juanita was my latest service representative for this office and did a splendid job of communicating the details of swapping renter's insurance for a homeowner's insurance policy. I've been a member with State Farm for nearly 10 years and it's been the best deal I've been offered among the major insurance carriers I've researched. I'll likely continue using this agency and office while I live in this area. If I ever need to file a claim I will review again based upon my experience.

They were extremely helpful when I needed homeowners insurance right away. Lauren Washington has…read morebeen very knowledgeable and incredibly responsive.

Great insurance company! We are extremely happy with our service and the professionalism of this…read moreinsurance group. Thank you, Conaghan.

Allstate has been there for all of our needs, including an accident. They were really helpful and…read moreresponded immediately!

A friendly, responsive agency that has recommended ways to save money and maximize our policies. We…read morewere State Farm customers for over two decades, and I wish we would have moved to this agency sooner.

It is great working with Jason and his team. Always responsive and takes care of my business needs…read more HIGHLY recommend.

I was in contact with this company for a month before I needed my policies setup. The day I needed…read morethe policies to take affect (which they knew the date) I didn't hear a word from them. Called office several times and could not get anyone on the phone to take payment and set policies up. By the time they called me back I went with another company. After posting my initial review I was emailed twice This is the last email: Jason Smith 10:44 AM (12 hours ago) Pamela we called you multiple times. I saw all the emails from Karla to you as well. But guess what, we are human and arent perfect. Only Jesus was. We are going to make honest unintentional mistakes. Everyone does. Are you saying you never have? So why do you feel you need to punish someone or an agency for being human? Have you no mercy for people making mistakes? Does it really make you that bitter and angry to have to hurt them for not doing anything intentionally wrong? We dont make money unless we write policies, so obviously we do whatever we can to write as many as we can. It does us no good to quote someone and not write a policy. That being said, if we dropped the ball then thats on us and we lose a customer,it's ok, we can't write everyone and we will drop the ball from time to time. Losing them is on us. Thats no reason to punish someone or leave a bad review to hurt their business. What if it were your business and you had an employee make an honest mistake and the client bashed your business on the internet? How would you feel. If it makes you feel better at night to do that then leave the review as it is. I forgive you regardless of what you decide to do. Im glad you found a better rate also. Things work out, no reason to be bitter and hurt people more over things that aren't done intentionally. I hope you find some forgiveness in your heart one day as well. Have a good weekend. "